OpenArch Properties Ltd Swavesey reviews

★★★★★ 5/5

Google

Amazing service! I am now joining openarch for the second time for my 3rd year even tho they handle so many people it's so nice they still remember student faces just like with me. …

T.A · 17 September 2025

★★★★★ 5/5

Google

Megan was incredibly helpful in arranging a flat rental in a brilliant apartment for our friend, dealing swiftly with any issues that occurred including language barriers at times. Could not have asked for better and kinder service.

Thomas · 21 June 2023

★★★★★ 5/5

Yell

Outstanding, reliable and home away from home service at Open Arch properties LTD.

Amy Boucher, at Open Arch properties limited helped me secure a flat at the forum for my September 2022 academic year. She offered me options to view the property both remotely and in person. she was very prompt in her response, very reliable and has outstanding communication skills. She is also a great team player as she worked together with her colleagues to facilitate my viewings, reservations and was efficient with all the paperwork along the way, through each process. She also involved me in the entire process, until I secured my university home for the next 3 years of my degree.I recommend Amy Boucher as a point of contact for anyone needing to secure accommodation at the Open Arch properties and Cambridge as a whole. Thank you so much for your reliability, honesty and custom .

BeatriceB-25 · 17 May 2022

★★★★★ 5/5

Google

i just wanted to shout out Amy! she has been so kind and supportive helping me leave uni and accommodation for the past month or so. leaving was all late and very fast with a lot of stresses. she's helped me through every step giving reassurance and i truly think i would have been more of a mess :') i genuinely feel she cares and wanted to make it as smooth as possible for everyone. i wish the best to her (we love Amy!!) :)

Willow · 24 October 2023

★★★★★ 5/5

Google

Recently mooved out of London and had the good fortune of finding a flat through OpenArch. Smooth process and was expedited by my property manager Megan S. She was really understanding, patient and extremely helpful. She helped me with anything that I needed, information and advice even after the agreement was signed. Can't be more pleased with her and the team there. 5 stars from me!

Jan · 27 July 2024

★★★★★ 5/5

Google

Outstanding property management! Megan my property manager is incredibly responsive, professional, and attentive to all my needs and questions. Communication is excellent. I feel well cared for and highly recommend the house. Made the move in process very smooth. I have also found Megan doing an extra mile for me when its based on moving in. Truly a top-notch experience! Thanks for helping me Megan. All the best

Bhavesh · 13 June 2024

★★★★★ 5/5

Google

I can definitely say Open Arch is the best and most reliable agency in Cambridge. Their properties are well kept and serviced, definitely above standard compered to other properties I rented in Cambridge, the support and the efficiency in solving any issue is above expectations. Robin , my agent, went above and beyond in providing quick responses and support with any queries . I definitely reccomend Open Arch if you are looking to rent a property in Cambridge!!!

Laura · 21 June 2022

★★★★★ 5/5

Google

Megan Sullivan is a respectful and nice lady. She goes above and beyond in ensuring that tenants are comfortable in their home. The first day I spoke to her concerning an issue I could sense her genuine interest and concern in what I was saying and she did her best in ensuring that the issue was dealt with. She is very professional and easy to talk to. I would recommend OpenArch highly because she is an employee there.

Jummy · 21 June 2022

★★★★★ 5/5

Google

Amy Boucher was extremely helpful when looking for my 3rd year university accommodation. She explained everything brilliantly and has been extremely helpful! Thank you:)

Rebecca · 21 March 2024

★★★★★ 2/5

Google

I rented a room at the forum in Cambridge and my experience whilst living there was actually fine. The property was in good condition, key collection was easy and staff were always friendly and helpful enough. My flat mates were messy and loud but that isn't the landlord/companies fault. However, they tried to take £95 from my deposit for marks on the wall that were already there and I had evidence of them being there when moved in. I had a discussion with them about how this was unfair but they didn't seem to care. I was told they were willing to negotiate but when I suggested a number they said it was too low and I ended up getting it down to I think a £65 reduction which is still a ridiculous amount of money to take from me to paint over marks that I did not even make. They also didn't even take notice of the evidence i provided of the marks that were already there when I moved in and spelt my name wrong in emails to me which shows the lack of care.

Rebekah · 24 September 2023

★★★★★ 5/5

Google

Excellent customer service by the OpenArch team. Megan was very helpful and quick in her responses throughout the application process. Everything went smoothly and I was very pleased with the process. Definitely recommend!

Ismail · 25 August 2023

★★★★★ 5/5

Google

Securing a tenancy was made simple and straightforward by the staff, especially Amy who went to every effort to make the process easy for everyone. Would use again in the event of needing another property.

Sam · 21 June 2023

★★★★★ 5/5

Yell

Amy Butcher and team - super experience and customer service

My son used OpenArch in his 2nd year of University at Cambridge. Amy and the team have been nothing other than brilliant. Amy has always been very responsive, willing to help and resolved issues during the year without any fuss or issue. Amy is a credit to OpenArch and any property manager would be lucky to have her. Exceptional client service and would recommend without hesitation.

PaulK-1157 · 15 July 2023

★★★★★ 5/5

Google

Its was very good experience with OpenArch, Michelle was a great help through out the letting period, she was very professional, loving, kind and her response to email and calls was prompt. If i had an option to rate above 5-star, it would be a 9-star just because of her professionalism. I will continue to refer loved ones and friend to OpenArch . Best Regards Emeka

Emeka · 21 June 2023

★★★★★ 5/5

Google

I have lived in a beautiful property in the heart of Cambridge and I’m extremely satisfied with Open Arch and the services provided. The house is a stone’s throw from the city centre, and has a lot of character and appeal. It was newly refurbished and clean when I moved in. The property manager Robin Speed has been extremely professional and cooperative throughout my tenancy, and is very responsive to emails. I have had no problems with Open Arch whatsoever and would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Makkie · 24 October 2021

★★★★★ 5/5

Google

I've recently entered the rental world and found a property managed by OpenArch. High standard of property and the renting process made very simple. Rebekah delt with me in a very professional and efficient manner making finding a property easy and quick.

Tom · 20 March 2026

★★★★★ 5/5

Google

Megan made the move very easy and simple would highly recommend thank you

Mac · 12 August 2024

★★★★★ 5/5

Google

Would highly recommend this agency. Our move-in process was handled efficiently, professionally and safely during COVID. The property itself was let to us in a great condition. Since then, the building management has been excellent. Kerry has been really responsive and sorted out any problems quickly and hassle-free.PositiveResponsiveness, Quality

Edward · 21 June 2021

★★★★★ 5/5

Google

We are in the process of completing a student let in Cambridge. Thank you Amy for all your help and advice for my daughter and 3 friends. Definately would recommend to others.

Jessica · 21 June 2023

★★★★★ 5/5

Google

Dealing with OpenArch has been a very pleasant experience. Megan Sullivan has been great to contact and is more than happy to assist with quick responses. I would recommend OpenArch to others!

Kieron · 21 June 2023

★★★★★ 2/5

Google

I Lived in the Forum and recently moved out. Don't get me wrong the staff are nice but that is the only thing. The flats are run down and not secure at all. When moving out i would advise you to pay a cleaner to clean your room, but even then it probably wont be good enough. The whole time i was there my room was absolutely freezing because of the old and cheap windows. This also created damp constantly, which resulted in mould. I am currently being charged because i was expected to pay to treat the mould when there was quite obviously an ongoing issue with mould in my room and the accommodation as a whole. This is clearly evident in the agreement as they have a whole clause regarding mould. Regarding the security, i have many issues but one sticks out substantially. there were decorators, decorating the hallway outside my flat front door, they had left the main front door open for anyone to come in. Following this, my flat mates and i were sitting in our front room to hear keys and our front door open. The man had opened our front door and come into our flat and start decorating without any warning whatsoever. Considering we are a flat full of girls and the main door was left open, anyone could have walked in. It was especially scary seeing that a random man had walked into our flat. I honestly wouldn’t recommend, its a shame

Tairrie · 21 June 2023

★★★★★ 5/5

Google

OpenArch is an excellent example of a rental agency that cares and will go the extra steps to approve their tenants. I'm a new immigrant to the UK from the US. I've had nothing but issues with other rental agencies trying to find a home to rent because I did not have a UK credit score, UK rental references, a previous permanent address, prior utility bills, or a could provide a guaranteor. Ms. Megan Sullivan from OpenArch helped me overcome all that. They took all my information, saw that I could easily afford the rental home, and then went to work to push my circumstances through their approval process. I am absolutely floored by how much OpenArch's employees genuinely care about their current and future tenants. To Ms. Sullivan directly: Please, continue helping those of us that don't easily fit right into the mold for renting, especially those of us that have just moved into your lovely country and trying to establish a life. The light of compassion, understanding, empathy, and the willingness to help people get started on new paths seems to be fading lately in our world. I'm glad there are still beacons, such as yourself, that are out there still trying to shine a little light out into the darkness to help others forward and see. You have certainly helped me, and I am very grateful for it. To Ms. Sullivan, thank you wholeheartedly and sincerely, I wouldn't be living here without you.

Monkage · 21 June 2023

★★★★★ 5/5

Google

It’s my first time living in a flat and it’s nice. so far I’ve had no problems with the process before during or after. Open arch is reliable and patient and so far have had a very good experience with them. Faye y who managed my tenancy and application for the flat was/is very approachable and I appreciate how she made the transaction as easy and stress free and smoothly as possible. I appreciate how easy this transaction was and I think that was mainly to do with open arch and Faye who managed my application

Zoe · 21 June 2023

★★★★★ 4/5

Google

My son applied for a room in a 4 bed HMO, completed the necessary paperwork and paid his deposit thinking he had secured a room for his last year at Uni. The following day he was informed that a group of 4 had also applied for the same property and that the person dealing with it had presumed he was part of this group obviously he wasn't. Albeit we felt annoyed initially I can only praise OpenArch for the way they have resolved the mistake made by them, we have received an apology and a full explanation as to how this mistake occurred. They have been in daily contact with my son and once they established what he was looking for they sent him some alternative accommodation options as well as stating if they had nothing suitable they would send his deposit back. I am glad to say he has now secured a room with OpenArch. Thanks to Sheree who took ownership of this issue and resolved it.PositiveResponsiveness, Professionalism

Paula · 21 June 2021