OpenArch Properties Ltd Swavesey reviews

★★★★★ 1/5

Yell

DO NOT RENT. TERRIBLE

Awful. Do not rent from them. Ever!!! A bunch of money grabbers! They overcharge you for your everything. Everything is overpriced, just to take your money; properties, repairs, cleaning afterwards. They will not give your deposit back, they will find an excuse to keep it over they will only give you back a small amount. They take ages to repair when there’s a problem and they will charge you for anything, plus if you call them regarding an issue, they refuse to deal with it and will always give you some random number for you to call and deal with. Poor costumer service - people working there don't care about you at all. I am an international student and have no where else to live and I got locked out of the house in -4 degrees and no one was going to be in for days and they said they couldn’t come to open the door because they were at a Christmas party. Less than 1 star. DO NOT RENT FROM THEM.

UnknownU-52 · 6 June 2019

★★★★★ 1/5

Google

If I could give this company -5 stars I would do so. Unfortunately google allows only one star, which is generous. …

Kaprhys · 17 September 2025

★★★★★ 5/5

Google

If you are looking for a home,If you are looking for the best service and promptly response.OpenArch is the best letting agency in town all the staffs are properly trained and professional. Megan, Micky, and Fiona have helped me all through out this process. Bless you all and more power! Cheers you all👏🏻👏🏻👏🏻 …

Rodelio · 27 July 2024

★★★★★ 5/5

Google

I have lived in my flat for nearly 3 years and I have never had a bad experience. They are very quick to reply to any concerns I have and they are very reassuring. They come up with a solution quickly and do everything properly. I am very happy with the service they provide.

Raquel · 27 July 2024

★★★★★ 5/5

Google

I was completely impressed with the professionalism. I highly recommend Megan.

Antoaneta · 21 April 2024

★★★★★ 1/5

Google

Had a horrible experience with them. Went throigh an entire winter with no heating and a front door with no sealent meaning it was basically a board of wood covering a hole in the wall. Extremely unhelpful. Owner of the company was renovating a building opposite to ours and i was unable to go from my front door to the road without navigating the debris he failed to put in a skip. Mr Whitfield is a horrible, old, bitter man and his company is hardly any better

Bamapstone · 22 June 2018

★★★★★ 5/5

Google

Megan did an exceptional job helping me in the process and from the beginning, she was attentive, knowledgeable, and extremely responsive to all of my inquiries. OpenArch also deserves commendation for their impressive selection of rental properties. They seem to have an extensive network and access to a wide range of listings, making it easy to find a place that suits your needs. 5 stars *****

Sahan · 24 October 2023

★★★★★ 5/5

Google

I recently secured an apartment through OpenArch, and the experience was outstanding. Zoe Butler, my dedicated Property Manager, went above and beyond in ensuring everything was seamless. Her professionalism, responsiveness, and genuine care made the entire process effortless. I highly recommend OpenArch for anyone looking for a hassle-free property experience.

Ehioghae · 23 August 2024

★★★★★ 1/5

Google

Hi all, UPDATE 2022: If you look down their most recent reviews, they all sound very similar and have clearly been forged to boost their rating. All have one review to their accounts, always include an agent's full name, doesn't sound human at all. Disappointing. I'm writing to detail my experience at two OpenArch households in Cambridge. I feel now that I've stayed with OpenArch for two years in two different households, I can accurately describe what it's like living in one of their student households. My first house was riddled with problems to begin with, like windows not being able to be shut, oven consistently not working, mould in the bathroom (was there before we moved in) and worst of all NO internet for almost a month (during exam season). There would be many more to detail about this house, but I think the router breaking and having no Internet connection during exam season would be a heavy hitter for most students. Since OpenArch have nothing to do with who they lease their technical support to, they could not care less about the technical situation in the house. Just as a reminder also, they will offer no compensation for loss of QoS which you pay for. My second house also came with its fair share of problems. The boiler didn't work for approx. 3 months, there was brown leakage from the ceiling in the bathroom, half of the ethernet ports in the house didn't work and the WiFi barely worked upstairs at all. Again; I could continue to list more and more problems that the house had, like the bins being filled to the brim with flies and garbage from the last house (OpenArch will 'attempt' to clean out the house before you move in, but they won't take out the bins), pester you for consistent house viewings during a global pandemic etc etc. I'd like to remind you that all the problems listed above took weeks.. sometimes month to fix. Some of them never got fixed; the boiler, brown leakage and so fourth. Thank you for your time reading this. I hope you enjoy the rest of university experience and not have to deal with problematic houses like these.NegativeResponsiveness, Quality, Professionalism, Value

Reece · 21 June 2022

★★★★★ 1/5

Google

I arrived to the UK from Spain the other day with a rented house in Cambridge from OpenArch and I had the intention of collecting my keys on the 10th of September. I told them days prior that I would be collecting my keys this day as well as contacting them the day of the keys collection (which I thought was in Cambridge in an office or directly in the accommodation) but just as I arrived to the airport I started having problems with the key collection as they told I would have to go to a town 22km away from Cambridge to collect my keys. I took the first airplane that could come to the UK at 7am, I took the first bus possible to Cambridge and I arrived there after 12 hours of travelling with two really heavy suitcases and extremely tired. In my emails with the company I asked if someone could please come to the house to hand me the keys as I would not have time to collect them before the office closed at 5pm as well as I would have to carry with me my suitcases 44km, take a bus in a city where I have never taken any buses and with one hour to find my way there and collect my keys. Finally, after talking with the company by phone, they told me it was impossible for them to have someone come to Cambridge and hand me the keys, leaving me completely stranded and with no house for 3 days as they close on the weekends and I arrived there on Friday. I had the luck to know someone who could have me in their house during the weekend so I would not have to sleep on the street. But if wasn’t the case, the company would’ve left me to live on the streets for 3 days just because someone could not go out of their way to make me the favour of handing me the keys. I feel completely abandoned by the company and it has been a complete discourtesy by their side. They have had 0 sympathy. I still have not collected my keys as I’m writing this on Sunday, but I truly hope that the company does not expect me to go to their office to collect them as I intended to be at my house already and had made plans for Monday including job interviews which I cannot miss. I also lost many valued time during this weekend and it definitely played with my mental health as getting here from another country is already hard enough, having it start with no house definitely does not make it better. I just hope they have more sympathy in future occasions and understand that not every student who arrives to their city has the time or ways of getting their keys, and they might not have my luck of knowing someone in the city.NegativeResponsiveness, Quality, Professionalism

Asiersiner · 21 June 2022

★★★★★ 5/5

Yell

only good things to say

These guys are amazing at what they do, highly recommend them to anyone who is looking to rent! Very happy with the service and have to thank especially Robin who I've never had trouble contacting no matter the time of day and always get a prompt reply back which I very much appreciate. All in all, very reachable, helpful and go above and beyond to keep their customers happy:) Can't fault them!

MariaA-187 · 18 November 2020

★★★★★ 5/5

Google

I've lived in a property managed by OpenArch for a few years now, and my experience so far has been great. Beth as my property manager has been very friendly and professional, and any maintenance issues are dealt with very quickly, sometimes even on the same day as the report. Can recommend :)

Tom · 30 May 2024

★★★★★ 5/5

Google

Really good service! I really appreciate and recommend our property manager Patricia Cheng, she resolves issues in a timely and patient manner. Both Patricia and OpenArch deliver a reliable service. If you find a property you like on OpenArch, don’t hesitate, they will make your life easier.

Joyce · 13 October 2025

★★★★★ 5/5

Google

My partner and I were looking for a flat in Cambridge and found it through OpenArch. Flat search can be very stressful and particularly in Cambridge, but thanks to Robin and his team at OpenArch who are very responsive and patient we found a wonderful flat with minimum stress. The flat is in a central location and newly renovated. Would highly recommand!

Ofri · 21 June 2022

★★★★★ 5/5

Google

I am completely satisfied with the service. I would like to highlight Miklos Soos, whose help I can count on at any time. his efforts far exceed my previous experience with agents. whether it's a request or an observation or a problem, he's always on top. Well done Misi!

Judit · 27 July 2024

★★★★★ 5/5

Google

We have had some issues in our flat and the openarch staff especially Paul and rosemary dealt with the issues quickly and efficiently for us. Great service and nice people! Good company to deal with 5*!

Aaron · 21 June 2021

★★★★★ 5/5

Google

It has been great experience so far with OpenArch. I would like to say many thanks and appreciate Property Manager Ms. Faye Young for her exceptional service. She helped us to rent apartment in Huntingdon, Cambridgeshire. She is very professional, quick responsive and provide all information to the points to clients. I would highly recommend others too.PositiveProfessionalism

Nutan · 20 February 2024

★★★★★ 5/5

Google

Maribel is amazing, she gave the extra mile all the time. Thank u!

Susy · 22 November 2023

★★★★★ 5/5

Yell

Highly Recommended

I have now been a tenant for 8 months I thought I'd use this opportunity to thank the members of the residential team for a pleasant and positive experience especially in these challenging times. I'd very much like to thank Robin Speed for all his help, he has always been contactable with a polite positive attitude and good sound advice. I am happy to recommend Robin and Openarch.

DerekP-158 · 19 January 2021

★★★★★ 5/5

Google

I found dealing with open arch a joy and pleasant experience very quick and efficient from stat to finish found the property well maintained

Kris · 3 April 2026

★★★★★ 5/5

Google

Very professional and quick. We could sort out my new place really fast, everything went smoothly. Communication is excellent. My agent, Robin Speed was beyond helpful, replied within hours even in busy times. Thank you for all the help in finding my new home. Would recommend this agency to anybody who is looking for a place to rent.PositiveResponsiveness, Professionalism

Katalin · 21 June 2022

★★★★★ 5/5

Google

I am a first time rentee and the company has been very professional and helpful. The property manager Faye Young was very easy to contact and swift in answering my issues and problems. They had been patient with me and allowed me the opportunity to get them what ever they needed at my place as I have a busy job.PositiveResponsiveness, Quality, Professionalism

Mohammad · 9 January 2022

★★★★★ 5/5

Google

I would like to say a big thank you to Faye Young, who took over as our property manager half way through our tenancy. Faye has be very communicative, approachable, and very responsive throughout. She has made our move out very easy and has always been very helpful. Thanks Faye for all your help with everything and for being so responsive, it is much appreciated.PositiveProfessionalism

Jess · 21 June 2021

★★★★★ 5/5

Google

Jamie was very good, was a smooth onboarding to the new house

Aswin · 11 April 2025