Trusted Agent profile · Swansea
★★★★★
477 reviews across 3 platforms
Unit 6 Abernethy Square, Maritime Quarter, Swansea, SA1 1UH
Peter Alan's office in Swansea, at Unit 6 Abernethy Square, is rated 2.8 out of 5 across 477 reviews on three platforms, including 141 Google reviews rated 4.8.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
1/5
Trustpiloti wouldnt recommend one bit to buy from…
i wouldnt recommend one bit to buy from these robbing estate agents you agree the full asking price for a property then they take 15 others to view after you to increase the offers way over the asking price seems like its common practice amongst estate agents in merthyr tydfil best buy from a reputable company you can trust few others in merthyr tydfil the same be aware they are scammers
5/5
GoogleThis is the 2nd time Nadine has helped us find an apartment in the Marina. I'm really grateful for the efforts she goes to in finding the right place at the right price. Despite all the enquiries and clients Nadine has to deal with, she is always cheery and helpful.
5/5
GoogleI would to state my appreciation of the staff, Yasmin, Nadine and Liam at the Marina branch in Swansea. I have been a client since Peter Allen took over the branch and have always found the above mentioned staff courteous, considerate and effective. I look forward to their continued support.
1/5
TrustpilotDon’t sign up to their email marketing…
Don’t sign up to their email marketing if you’re looking for a new home. Have remove my self 12 times now form the email marketing by clicking the link as it says and still I’m getting emails every day form them. Does not inspire me use them when I look for my next project
1/5
TrustpilotIf you do NOT want info on a house you…
If you do NOT want info on a house you are seriously interested in, contact Peter Alan, Merthyr Tydfill branch. 2 emails and a phone call where I was promised a call back further and nothing. Surprised they are still in business to be honest?
5/5
GoogleVery supportive, reliable and trust worthy. Will highly recommend for friends and families.
1/5
TrustpilotUnprofessional real estate
Unprofessional and not very close to customers. I rented an apartment through this real estate agency, unfortunately there are big problems in the apartment, I sent emails to notify them and request their assistance for urgent repairs to be done, but they waited months before answering and in any case no one came to repair nothing. I also made an appointment to buy, but I didn't get any response.
1/5
TrustpilotAwful communication
Awful communication.
1/5
TrustpilotTenants Beware. If I could 0 stars I would.
Terrible customer service and deceitful company. They will charge you over £400 for sweeping, dusting and removal of coat hangers, A job which would cost them £20 at the most, claiming it is a quote from an "independent contractor". Since they are no longer alowed to charge letting fees they are going to try and fleece you any way that they can. They are parasites.Be very careful when dealing with this company.
5/5
GooglePerfectly situated to look after any Swansea Marina properties with the backing of Yasmin's expert local knowledge and years of experience in this area. Thanks too to Nadine and Liam for their help and guidance each time I get in touch. Nothing is too much trouble for this team.
1/5
GoogleAn otherwise great service was undone by moving the utility supplier without discussion with both the landlord and us the tenant. Instead they chose to use a small clause buried in the contract. This is still not resolved and while the estate agent will no doubt earn some small commission from the utility supplier (who then ceased trading 2 days after the move) the ongoing hassle is enormous and extremely time consuming.
5/5
TrustpilotNever had any issues
I am renting with Peter Alan for over a year. They are the best agency i had over the years in the UK. As an international living in the UK they made it pretty easy for me and with no complications. Didn't ever have any bad experiences or stress renting with Peter Alan Personally Recommend 👍
1/5
TrustpilotRing for an emergency and get no…
Ring for an emergency and get no response. I have recorded my voicmail left and if something happens it's on you for your ignorance.Avoid this company at all costs.
5/5
GoogleTop service provided by the excellent staff Yasmin, Nadine & Liam. I’ve been using Peter Alan at Swansea Marina for a number of years and even though I don’t live in the area anymore they have always gone above and beyond when it comes to property.
5/5
TrustpilotWonderful service - Bradley Bevan.
Pleasant and helpful staff. The young man who wastasked with my sale was well informed, confident not pushy. I am 80years old and it was refreshing to find ayoung man with such sterling qualities. Well doneBradley Bevan.
5/5
TrustpilotPeter Alan - Swansea - EXCELLENT
Peter Alan - SwanseaI used Peter Alan Swansea to sell my property. I could not recommend them enough. Their service from start to finish was excellent. I was kept up to date regularly and advised what to do when my property needed a refresh. All paperwork was handled very quickly which helped the process move faster. Thank you!
1/5
TrustpilotAvoid like the plague
How awful is this company? It's really that awful. I am completely shocked by the lack of professionalism and information they give. How are you not closed down by now? The industry is tough enough but when you pass on your lack of knowledge, experience and capabilities onto people who are contracted to pay you thousands, it deeply saddens me.Avoid like the plague.
5/5
GoogleExcellent experience with Peter Alan. Anthony and Manfred in the lettings team were incredibly helpful, always answering the phone prompting and addressing any questions. Manfred showed me round several flats very professionally and attentively. Highly recommend!
5/5
GoogleI had a great experience getting an apartment with the help of Louie & Anthony .
1/5
TrustpilotNo customer service
Customer service is appalling in looking for rental properties - practically uncontactable - so slow in getting back to anyone and when they finally do - so rude. Why do landlords use these. Can't comment on selling or buying a house - maybe they treat those customers differently?
5/5
GoogleIncredibly helpful and understanding!
5/5
GooglePeter Alans Rental Team , Yasmin , Nadine and Liam have dealt with my Rental property for the last 15 years during which time it has only been vacant for 1 week . they have done a fantastic job , thanks !!!!
5/5
TrustpilotHeidi Jenkins, a company asset.
The best part of Peter Alan estate agents is Heidi Jenkins Sales Progressor. Her customer service Skills are excellent. She is caring, supportive and efficient. Works outside business hours to support customers through the trauma of selling a house. For her genuine honest customer care I would recommend Peter Alan, but make sure she is your sales progressor.
1/5
TrustpilotThis organisation is a joke
This organisation is a joke - I rented apartment from them for over 2 years. It looked like slum house - the water was leaking from the roof, everything was broken. They keep saying it's not their problem, and in the end they stole 700 pounds deposit. DONT DO BUSINESS WITH THEM!
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