Peter Alan Swansea reviews

★★★★★ 5/5

Trustpilot

i have bought a property in the Pencoed…

i have bought a property in the Pencoed area and along the way I have dealt with anya in the bridgend branch from my first virtual tour till the day I picked my keys up this lady has been nothing but professional and friendly nothing was ever to much trouble always returned my calls and was always there to help. If you want to buy and want honesty then call the bridgend branch and ask for her. I'd never deal with anyone other than her. Second to none service

And · 23 March 2022

★★★★★ 1/5

Trustpilot

Shocking stressfull experience

From start to finish very stressfull experience misleading information at joining as fees were much more than stated.advised to use their solicitors going to be putting in official complaint shocking service and fees extortionate solicitor appointed hardly returned calls attitude with correspondence day of completion was stressfull to say the least would never recommend peter alan and definitely not their solicitors conveyancing direct terrible experience with all parties 👎

Sjvmh · 29 April 2023

★★★★★ 5/5

Trustpilot

Recommend

Kim was absolutely amazing! Helped us find the perfect house for us and managed to get us in before Christmas and in a short amount of time too. Nothing was too much for her and communication was constant.

Samantha · 25 December 2020

★★★★★ 1/5

Trustpilot

Hassle from the start

Hassle from the start. Took them over a week to get it on line despite promising to be on that day. Nearly a month to get pictures with it and that was after phoning numerous times. No for sale sign etc. Problem after problem but the worst was when it took them a week to tell me I had an offer over the asking price. By the time I found out the person had already put an offer on another house. Will never use peter allan again!

Emma · 14 January 2022

★★★★★ 1/5

Trustpilot

mortgage advising

This is for the mortgage advisor team I would like to express my complete dissatisfaction of the way that my mortgage has been handled. I am a first time buyer, my mortgage application has been going on now since February 2021 and we are now in December and my mortgage is still not completed. During my time as a customer of Peter Alan I have been assigned three different mortgage advisors (one of which I still haven’t been officially told has left the company), I have been ignored by the your mortgage advisors, I have had to do most, if not all, of the chasing around in order to get my mortgage sorted, which is what I have paid your company to do. The property that I am purchasing, I so far have been very lucky with, because as you can imagine with the length of time that I have been going through the mortgage offer and getting no where with my advisors the vendor has been very patient however, with no updates from this company, I have nearly lost the property on three different occasions, (this is where I have had to do the chasing around, whilst holding down a full time job). The latest occasion that this has happened was when I finally got my mortgage offer, after ringing The Conells Group over and over again. Now, only to find out that the mortgage company has put the wrong solicitors on the mortgage offer and once again I am at risk of losing the property because of this.As you can possibly see, I am really not happy not only because of this, but I have been told that I will be in my new home before Christmas, which by the looks of it now possibly won’t happen either because we’ve only got 16 days until Christmas. You cannot begin to understand the amount of stress that this has caused me, and it has also caused a decline in my mental health.

Harriet · 8 December 2021

★★★★★ 5/5

Google

We have recently moved into the Marina and are very happy with the way Peter Alan have handled things so far. Nadine has been very helpful and responsive!PositiveProfessionalism

Aysila · 18 June 2022

★★★★★ 5/5

Google

I visited many offices in Swansea and this the only office who was responding to me very quickly and update me about the new properties when they are available I was dealing with Mr. Anthony he was very nice and very helpful

Mohammed · 15 October 2024

★★★★★ 1/5

Trustpilot

Ideally I'd leave a 0 star review but…

Ideally I'd leave a 0 star review but that's not an option, tried selling a house through these cowboys caused us nothing but hassle and stress and the hidden costs is unbelievable once the 20 week contract of them being the sole seller is up wait for the numerous phone calls demanding money for this and that.We had the house on the market for offers over 80k after 6 weeks of interest and 2 buyers pulling out peter Alan suggested we sell to a cash buyer for around 40k or put the house into auction as it would never sell the price we wanted managed to sell the house privately for the price we wanted Wouldn't waste your time or money with this estate agent for 20 weeks they have caused nothing but stress

Sian · 27 October 2021

★★★★★ 1/5

Trustpilot

Awful. Don't bother if you are a buyer

Peter Alan are the typical minimal work, but max money estate agents. Sure it's a seller's market but I truly dislike their marketing strategy which makes it so most buyers won't actually ever have a chance of buying through them. What happens is they list a property but do viewings purely on 1 day only, normally around 10 days later. Their aim is to fill the diary that day and place an offer deadline over the next few days. Highest offer with best circumstances (cash buyers) wins. I totally understand that seller's want the best price, but doing things this way just wastes most peoples time. If you rely mostly on a mortgage, don't bother even viewing as you won't get anywhere. They rely on and want cash buyers and if there's any of them on Peter Alan's big viewing day, everyone else has no chance. It's a shame it's so misleading as first time buyers relying on a mortgage will go and view when they actually have zero chance whatsoever of their offer being accepted. Peter Alan don't advertise mass viewings days but they just make you assume the reason the viewing is up to 10 days away from the enquiry date is because they are busy. Actually as I mentioned, they want everyone crammed into 1 day and unless you are a pure cash buyer wanting to offer higher than the asking price, you are wasting your time. Again, it would be nice if they informed people of this as many non cash buyers will have travelled hours to get there when they had no chance all along. We've fallen for this a few times now and even though we are of a good standing (60% cash, rest buy to let mortgage), there's more chance of a pig convoy in the sky than ever managing go buy a Peter Alan listed property. It would be nice if they actually were honest about their tactics as it sure has taken the p*** driving over 2 hours each way each time before we eventually realised it's wasting time and money doing so when we were never going to have any potential offer we made accepted.

AnonPoster124 · 26 October 2021

★★★★★ 5/5

Google

Anthony is very professional and always keeps us informed with our property. Would recommend Peter Alan.

Tania · 23 July 2023

★★★★★ 1/5

Trustpilot

Very good at renting

Very good at renting, terrible at repairs.Been waiting over a week for a kitchen tap to be repaired,it leaks constantly, waited in all morning only to find out the plumber had been cancelled, nobody informed us, luckily I saved his number and was able to contact him and he informed the job had been cancelled by Peter Alan

Kevin · 12 December 2023

★★★★★ 1/5

Trustpilot

Terrible from start to finish

Rented a property with Peter Alan, since before moving in there was a lack of communication, when moved into the property, it was not cleaned at all was very dirty and has the previous owners shoes and even teeth in the bathroom!! Had tried changing rent payment date since before we moved in and still has not been sorted. Found out that they had not payed out landlord for the first three months we were there when we had been paying our rent to them. We needed maintenance assistance and was not granted by landlord as they had not received rent. Would call for things to be sorted out and not hear anything so would call up for an update and not even remember our previous conversation! Would never rent from them again and do not recommend to anyone! Stay clear!!

Georgia · 28 September 2021

★★★★★ 1/5

Trustpilot

Absolutely abysmal service

Absolutely awful service from Peter Alan who seem more concerned with pleasing out landlord. Our first 2 years of tenancy were private with the landlord and in that time he did not arrange a single property check, and we reported one issue to be fixed which was window handles coming lose and falling off (new builds - rubbish fixtures!). After realising it was too much for him he passed the management to Peter Alan. In the high winds earlier this year our fence blew down which we reported back in June alongside a leaking kitchen sink and MORE dodgy window handles. I chased and chased every single week to no avail, logged a complaint which was extremely poorly handled and a contractor finally came out on 27th August but only did the fence! I chased and chased again, until the contractor came back out on 20th September. The window was fixed fine, the sink tap fixture was replaced and is STILL leaking!Peter Alan have been absolutely useless throughout the whole time, I have never received such a pitiful service in my life. In July, after 4 weeks waiting, I asked Peter Alan whether there was a process in place whereby the landlord takes too long to reply so the agency get someone in and bill the landlord? They told me there was, but had the cheek to add "After we've allowed them sufficient time to reply and depending on the urgency." It had been 4 weeks, and my children went on to spend the WHOLE 6 weeks holidays unable to play in our garden as it was unsafe due to the fence! I mentioned this several times and it still wasn't fixed until right at the very end of the 6 weeks. I am absolutely appalled with the service from Peter Alan, disgusting company.

Steve · 22 September 2021

★★★★★ 1/5

Trustpilot

Shocking service

Shocking service ! Having been forced to arrange the photographer myself, I then had to edit the property details several times due to obvious mistakes. Then discovered that the asking price was wrong when published. The buyers were local so no interaction with the Estate agent was required. Just as well because you could never get a call back when requested ! After the sale I requested a reduction in the commission to compensate for all the problems and was told that if the bill was not settled immediately they would take me to court and ruin my credit file. Nearly £5k paid for absolutely nothing. They didnt even produce particulars because the house sold straight away. I will NEVER use an Estate Agent like this again. They are worse than Bankers !

Mr · 26 August 2021

★★★★★ 1/5

Trustpilot

Worst Agency Ever

They installed a security door after I moved in without providing me a key fob effectively locking me out of my own building. Fortunately someone was able to come the same day to give me one but who plans maintenance like that?When I moved out they tried to charge me a convenient amount of £588 for "advertising fees" and another £160 for cleaning even when they said the inspector only found some light dust on the bottom of a wardrobe and some "light grease on the extractor fan" - totalling the exact amount of my deposit. Disputed with the Tenancy Deposit Scheme and magically they fail to provide evidence.Complete and utter scam artists, avoid at ALL cost.

Barry · 10 August 2021

★★★★★ 1/5

Trustpilot

I offered on a property which was…

I offered on a property which was accepted & then heard nothing for ages kept chasing with calls & emails which went unanswered. Eventually had correspondence from them & paid £350 for legal fees. A month later I found out that the vendor wasn’t able to progress so I pulled out. Asked for my money back & was told I could only have it back if I purchased another property, paid £350 again & then once sale completed I’d get my original £350 refunded! This company is beyond belief.

Jo · 9 August 2021

★★★★★ 5/5

Google

I would highly recommend Peter Alan (and specifically Anthony) for someone moving to Swansea to help find an amazing flat. He was very transparent about the process and was very responsive to any and all of my inquiries. I was able to find a flat, make an offer, and get accepted in a matter of a week or 2. Very fast, very professional.

Matthew · 18 June 2023

★★★★★ 1/5

Trustpilot

Pushing me to the edge

My Father died suddenly of a heart attack in December. Paid half of his rent for the month from his hospital bed the day before he died which you kept. Now more than 4 months later you still have his bond and are charging him rent. How can you continue to charge a dead man rent? You even sent me, his daughter, a bill for his empty mail to be cleaned from his doorstep - making sure to include the most heart wrenching photos. The landlord is not available for even you to get hold off. Initially you tried to charge me almost 2 grand for unknown costs, despite me never being a guarantor or listed anywhere on my Father's tenancy. Pay back the bond already and stop charging rent for an empty property and a dead man. When will enough be enough? Are you trying to push grieving relatives to the very edge? You're certainly succeeding.

Em · 11 April 2021

★★★★★ 1/5

Trustpilot

Peter Alan - never again!

If you value your money and time do no do business with this estate agent. They didn't vet the landlord I ended up with and was put in an unsafe house following a YouTube viewing, their customer service team took a full 3 months to refund me following my immediate move due to health and safety concerns. You're better off going on gumtree and letting through them instead, do business with this agency at your own peril!

Mr · 21 September 2021

★★★★★ 5/5

Google

From my experiences so far I wouldn’t hesitate to recommend Peter Alan. I have been dealing with Anthony with the pre move in tasks such as contracts and reference checks. From the start he has been professional and always responds to any queries swiftly. I feel I am in very safe hands for my rental period this year.

Toby · 21 September 2023

★★★★★ 5/5

Google

Sales negotiator Megan Davies was very knowledgeable and helpful. I have just moved in to UK and Megan make it easy for me. She repsonds fast to any inquiries and explain them very well. Thanks Megan.

Abdullateef · 19 June 2019

★★★★★ 1/5

Trustpilot

Used PA to let my property didn't want…

Used PA to let my property didn't want to do any viewings as said that as demand was high they could let it without I insisted as not quite sure what there fees are for otherwise. Also paid over £100 for the existing tenants checkout which was not done properly some areas were not photographed or reported on accurately.This document is now worthless.Complained and got an inaccurate response which I replied to and not heard back.

K · 12 September 2021

★★★★★ 1/5

Trustpilot

WORST AGENT I EVER HAD

I rent from Swansea Marina Pete Alan and I WILL NEVER RECOMMEND. I was furious when I received my check out report. They JUST WANT YOUR MONEY! I hired a cleaner to clean my house before move out and they’re still charging me £130. When I moved in I complained on the hygiene of the house and the equipments which are broken so they fixed the shower, toilet seats, washing machine and took away the super old chair after long wait. Now when I move out they are trying to charge me for the missing chair they took away! They charge £130 for A HAIR IN THE TOILET, spider web that was cleaned before returning the keys(but I could not ask the spider not to build the web again before they come to check!), and many tiny little things that just not make sense which take only few seconds to deal with! Please be aware before you rent from this agent!!

Hoi · 26 October 2020

★★★★★ 1/5

Trustpilot

Shocking communication

Shocking communication from the Lettings department. They’re quick to let you know about rent increases, but won’t help you sort out any issues that make the property unfit for habitation. This is against the RentSmartWales guidelines and we will be taking this further as they clearly can’t follow specified guidance.

Adil · 21 February 2024