Peter Alan Swansea reviews

★★★★★ 1/5

Trustpilot

This company doesn't care...

My contract with Peter Alan was for full management of a rental property. PA's communication is non-existent. I was never told that the tenant didn't pass the vetting. Soon after the tenancy began PA stopped doing inspections, they lost the keys to the property and they didn't even notice that the tenant had removed all my furniture. When the tenant moved out I found £13,000 + worth of damage to the apartment. Peter Alan couldn't have cared less. I would never, ever use them again.Update 2022: I eventually went to The Property Ombudsman who found in my favour. The financial award was small due to their limited powers, but it was worth it to be vindicated. I find it interesting that the bad reviews are so bad and yet the good reviews are so good. There doesn't seem to be a middle ground here. Is it that Peter Alan are like marmite or is something else going on...?

S · 9 November 2022

★★★★★ 1/5

Trustpilot

Avoid if you want to sell your house

Avoid! Trying to make an offer on a property they have up.. well no answer or being told wrong peter alan branch when we have been liaising with them for the 2 viewings. Left voice mails. No reply. My number must work though as ive had a call from that branch asking to speak with a diff person.. then told they got the wrong number. Absolute joke. No wonder this house has been on the market with them since December. I feel sorry for the people trying to sell. Absolute joke.

Lucy · 13 October 2022

★★★★★ 1/5

Trustpilot

Avoid these thieves and con merchants. I bought a buy to let property from…

I bought a buy to let property from Peter Alan and paid a fee which gave me a lifetime free mortgage advice, only problem is once you have used them you can’t get hold of them again to give you another mortgage. The letting department are useless. They have lied to me and to my tenants maintenance is a joke no one is qualified to deal with building works they have no understanding of the costs of work to be done. I had to ask several times to get the actual quotes for work to be done all I got was a figure on an email. The person I spoke didn’t understand what a breakdown of costs was. These people are unqualified at all levels they are incompetent, liars, useless, avoid these fools at all cost. For one property I have dealt with over 12 different people, there phone is on constant answer phone or automated there are no direct dials that I have come across every time I do get a response it is never the same person. Use anyone else but avoid these people. I have eventually sold my property because it was the only option left because I couldn’t cope with the stress of dealing with them. For those of you who have left good reviews there is something wrong with you. If I could give zero stars I would

Paddy · 20 September 2022

★★★★★ 1/5

Trustpilot

Terrible service when renting out our…

Terrible service when renting out our property. Communication was virtually nonexistent and no updates or information provided. We might as well have managed it ourselves.

Peter · 9 August 2025

★★★★★ 1/5

Trustpilot

Incompetent

I am a tenant who has rented from Peter Alan for four years, but am lucky to be moving soon!They have been incompetent right from the start. When I was viewing properties, they were not aware I had booked multiple viewings in the same day so couldn't show me some properties, and they were not able to answer questions well. On the day I moved in, the flat was not ready as they had written down the wrong date.They say they will speak to the landlord and arrange maintenance work needed, and then nothing happens. They take months to respond to anything by email and don't answer the phone. If there had been a serious problem in the flat, I don't trust they would have done anything to fix it.

Katie · 7 September 2022

★★★★★ 1/5

Trustpilot

Rude

Mortgage advisor really looked down her nose at us and was very rude and shouty. We went with a different broker in the end, will not use Peter Alan again. Had 105k in savings and house was 295k. Took multiple attempts to get her to understand our situation, and she still entered the numbers wrong. Waste of time and unpleasant experience.

Scary · 26 February 2024

★★★★★ 1/5

Trustpilot

This guy are the most unreliable and…

This guy are the most unreliable and unprofessional people you can ever deal with. They keep telling me all background is clear getting there to the background is not pass again. This guys made me pay 12 month rents ahead.Getting to the house, it's nonsense.Dirty like refuse dump, locks are not working.

Gbenga · 31 July 2024

★★★★★ 5/5

Trustpilot

Being a relatively new landlord…

Being a relatively new landlord myself.... Bernadette Morgan has been very helpful especially now during these difficult times with COVID-19 but more important she has put my mind at rest regarding further support from yourselves and has been clear, concise and professional....... Thanks Again

PJ · 1 April 2020

★★★★★ 1/5

Trustpilot

Rental tenant

So where do I begin. My landlord who I rented with privately decided to migrate and love abroad and since the communication was difficult she asked our permission to give management over to peter Alan, while having ding over management she also disclosed to them that there were issues with the property that needed to be addressed to ASAP. I also have a loft to the manager of the property of the issues that needed to be resolved hoping they would take control (like they were paid to do) and fox these issues. I was managed by them for nearly a year and not once was these issues investigated or fixed. I had to call twice a week for months to get anything back from them and also blamed the landlord for not responding to them. Fast forward to now… we are now moved out after a section 21 notice as the landlord had to sell up due to lack or management and maintenance by Peter alan and causing too much stress to the landlord and myself. They never communicated all the issues I was telling them about to the landlord and never told me she was responding to them aswel. Once I got served the section 21 I enquired about 5/6 different properties with peter alan. And they said they would get back to me with the answers I had asked and I also asked for my name to be put forward for a few of the properties and nothing ever came back from It. I basically had to nag for information and updates and even one of the propertied was sat empty for weeks because they never officially put my name forward for it. I wouldn’t recommend this company to anyone the lack of trust and honesty is appalling and it shows a lot that they don’t care about the landlord the tenants and keeping them as clients or even trying to get new clients. I’m Glad I’m no longer with them and it was unfortunate it caused so many arguments with me and the landlord personally as there was so much miscommunication and misunderstanding. Please be aware and stay away

Dewi · 15 July 2022

★★★★★ 5/5

Google

The best agency I have ever dealt with since I came to the Uk… The Swansea Marina branch team is so helpful, friendly and very professional. They are working hard to make both landlords and tenants happy. Also, in the past few weeks it was very hard to find flats to rent; but they worked very hard to find my friend a flat in a short time; they were very patient and constantly updating us with any new apartment they get. I wanted to drop positive feedback and a special thank you to ( Nadine, Yasmin and Natasha).

Mariam · 18 June 2022

★★★★★ 5/5

Google

Great service and many thanks to Anthony who was a huge help in finding the needed property.

Na · 21 October 2023

★★★★★ 1/5

Trustpilot

Lettings

Please read the reviews, especially if you are going to use the letting service. The firm are literally useless. If the tenant pays they are more than happy to automatically deduct the management fee for doing nothing. If the tenant doesn’t pay on time or their is anything more involved than deducting their fees, you are on your own. Peter Alan will not communicate with you whatsoever. Having managed to track down my tenant privately, it turns out the service is just as bad to them. Appalling service and has cost me a significant amount of money. DO NOT TOUCH THEM WITH A BARGEPOLE.

Gareth · 16 June 2022

★★★★★ 5/5

Google

Very effective and efficient service from Nadine and the team through the whole letting process. Would not hesitate in recommending them.

Gareth · 18 June 2023

★★★★★ 5/5

Google

I've had my property managed by Peter Alan for a number of years. Although Peter Alan is just the name, it's the team that manage the company is what gives it its reputation. Without question the likes of Yasmin, Nadine and Liam have been superb. With any request or question I've asked, there has always been a quick response. Professional, courteous and always smiling. What more can you ask!

Kevin · 18 June 2023

★★★★★ 1/5

Trustpilot

Peter Alan hands down wins the Oscar…

Peter Alan hands down wins the Oscar for Worst Estate Agent in the World award.Without going into detail as this review would turn into a 4 hour read, I would urge all prospective sellers not to touch this company with a barge pole.Peter Alan are a brand owned by Connells Group who are a large national network of Estate Agents across the UK.The entire experience was grossly unprofessional, handled by inexperienced staff.We took our case to The Property Ombudsman who found in our favour on multiple counts, and we finally agreed a settlement before going to court.DO NOT use this company as I can assure you their level of competency does not meet the standards required as set out by The Property Ombudsman which they are a member of.You have been warned.

Simon · 6 April 2022

★★★★★ 5/5

Trustpilot

i have bought a property in the Pencoed…

i have bought a property in the Pencoed area and along the way I have dealt with anya in the bridgend branch from my first virtual tour till the day I picked my keys up this lady has been nothing but professional and friendly nothing was ever to much trouble always returned my calls and was always there to help. If you want to buy and want honesty then call the bridgend branch and ask for her. I'd never deal with anyone other than her. Second to none service

And · 23 March 2022

★★★★★ 1/5

Trustpilot

Shocking stressfull experience

From start to finish very stressfull experience misleading information at joining as fees were much more than stated.advised to use their solicitors going to be putting in official complaint shocking service and fees extortionate solicitor appointed hardly returned calls attitude with correspondence day of completion was stressfull to say the least would never recommend peter alan and definitely not their solicitors conveyancing direct terrible experience with all parties 👎

Sjvmh · 29 April 2023

★★★★★ 5/5

Trustpilot

Recommend

Kim was absolutely amazing! Helped us find the perfect house for us and managed to get us in before Christmas and in a short amount of time too. Nothing was too much for her and communication was constant.

Samantha · 25 December 2020

★★★★★ 1/5

Trustpilot

Hassle from the start

Hassle from the start. Took them over a week to get it on line despite promising to be on that day. Nearly a month to get pictures with it and that was after phoning numerous times. No for sale sign etc. Problem after problem but the worst was when it took them a week to tell me I had an offer over the asking price. By the time I found out the person had already put an offer on another house. Will never use peter allan again!

Emma · 14 January 2022

★★★★★ 1/5

Trustpilot

mortgage advising

This is for the mortgage advisor team I would like to express my complete dissatisfaction of the way that my mortgage has been handled. I am a first time buyer, my mortgage application has been going on now since February 2021 and we are now in December and my mortgage is still not completed. During my time as a customer of Peter Alan I have been assigned three different mortgage advisors (one of which I still haven’t been officially told has left the company), I have been ignored by the your mortgage advisors, I have had to do most, if not all, of the chasing around in order to get my mortgage sorted, which is what I have paid your company to do. The property that I am purchasing, I so far have been very lucky with, because as you can imagine with the length of time that I have been going through the mortgage offer and getting no where with my advisors the vendor has been very patient however, with no updates from this company, I have nearly lost the property on three different occasions, (this is where I have had to do the chasing around, whilst holding down a full time job). The latest occasion that this has happened was when I finally got my mortgage offer, after ringing The Conells Group over and over again. Now, only to find out that the mortgage company has put the wrong solicitors on the mortgage offer and once again I am at risk of losing the property because of this.As you can possibly see, I am really not happy not only because of this, but I have been told that I will be in my new home before Christmas, which by the looks of it now possibly won’t happen either because we’ve only got 16 days until Christmas. You cannot begin to understand the amount of stress that this has caused me, and it has also caused a decline in my mental health.

Harriet · 8 December 2021

★★★★★ 5/5

Google

We have recently moved into the Marina and are very happy with the way Peter Alan have handled things so far. Nadine has been very helpful and responsive!PositiveProfessionalism

Aysila · 18 June 2022

★★★★★ 5/5

Google

I visited many offices in Swansea and this the only office who was responding to me very quickly and update me about the new properties when they are available I was dealing with Mr. Anthony he was very nice and very helpful

Mohammed · 15 October 2024

★★★★★ 1/5

Trustpilot

Ideally I'd leave a 0 star review but…

Ideally I'd leave a 0 star review but that's not an option, tried selling a house through these cowboys caused us nothing but hassle and stress and the hidden costs is unbelievable once the 20 week contract of them being the sole seller is up wait for the numerous phone calls demanding money for this and that.We had the house on the market for offers over 80k after 6 weeks of interest and 2 buyers pulling out peter Alan suggested we sell to a cash buyer for around 40k or put the house into auction as it would never sell the price we wanted managed to sell the house privately for the price we wanted Wouldn't waste your time or money with this estate agent for 20 weeks they have caused nothing but stress

Sian · 27 October 2021

★★★★★ 1/5

Trustpilot

Awful. Don't bother if you are a buyer

Peter Alan are the typical minimal work, but max money estate agents. Sure it's a seller's market but I truly dislike their marketing strategy which makes it so most buyers won't actually ever have a chance of buying through them. What happens is they list a property but do viewings purely on 1 day only, normally around 10 days later. Their aim is to fill the diary that day and place an offer deadline over the next few days. Highest offer with best circumstances (cash buyers) wins. I totally understand that seller's want the best price, but doing things this way just wastes most peoples time. If you rely mostly on a mortgage, don't bother even viewing as you won't get anywhere. They rely on and want cash buyers and if there's any of them on Peter Alan's big viewing day, everyone else has no chance. It's a shame it's so misleading as first time buyers relying on a mortgage will go and view when they actually have zero chance whatsoever of their offer being accepted. Peter Alan don't advertise mass viewings days but they just make you assume the reason the viewing is up to 10 days away from the enquiry date is because they are busy. Actually as I mentioned, they want everyone crammed into 1 day and unless you are a pure cash buyer wanting to offer higher than the asking price, you are wasting your time. Again, it would be nice if they informed people of this as many non cash buyers will have travelled hours to get there when they had no chance all along. We've fallen for this a few times now and even though we are of a good standing (60% cash, rest buy to let mortgage), there's more chance of a pig convoy in the sky than ever managing go buy a Peter Alan listed property. It would be nice if they actually were honest about their tactics as it sure has taken the p*** driving over 2 hours each way each time before we eventually realised it's wasting time and money doing so when we were never going to have any potential offer we made accepted.

AnonPoster124 · 26 October 2021