Trusted Agent profile · Swansea
Verified
★★★★★
275 reviews across 2 platforms
15 Walter Road, Swansea, SA1 5NG
Dawsons's office in Swansea, at 15 Walter Road, is rated 4.4 out of 5 across 275 reviews on two platforms, including 261 Google reviews rated 4.5.
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Situated in the heart of Swansea city centre, a call or visit to our office on Walter Road is a must for those looking to live within a short distance of the city, or maybe looking for properties with picturesque views over the bay or indeed those looking to speculate in the rental sector given the close proximity of both university’s campuses including the recent SA1 and bay development sites. We are fortunate to offer a wide variety of properties ranging from Victorian/Edwardian properties in the ever popular Brynmill and Uplands area’s through to Cwmdonkin, which of course is the birth place of Dylan Thomas, then out to the outskirts of the city centre where you will find a wonderful mix of properties ranging from traditional to contemporary modern. For everyday life a whole variety of goods and services can be found within the city centre along with a host of leisure activities ranging from walks along the sea front, visits to our museums, or just taking advantage of the many beautiful parks we have, the list is endless. Overall Swansea can offer any discerning buyer a rich lifestyle for City and coastal living. Dawsons is independently owned by three partners and enjoys the entrepreneurial advantages true independence brings, whilst offering a full range of commercial and residential services to our clients, The wide-ranging experience, expertise, and age spread throughout the Dawsons team is a key factor in our success. Dawsons celebrated 30 years in business in 2021, winning numerous accolades through the decades, 2023 being no exception with all our branches being awarded exceptional rating in both Sales & Lettings in this year's EA Masters (Estate Agents Masters), estate and letting agent of the year at the Property Reporter Awards and more recently achieving community champion of the year alongside Best Regional Agent at the Relocation Agent Network (RAN) Awards in November 2023. Our clients can be reassured our service is of the highest standard and our long-standing commitment to our community is at the heart of Dawsons, All Things Property. 2023 has seen Dawsons achieve DOUBLE GOLD for both Sales and Lettings for the 5th consecutive year, sealing our service and brand as ‘consistently exceptional’, and awarded the DOUBLE GOLD listing in the 2024 Best Estate Agent Guide (BEAG).
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleHaving the support from Kelly Lawrence and Veronica, has made a stressful time a lot easier. They have all been amazing, efficient and professional, I can not thank them all enough!
Hi Emma We are so grateful that you have taken the time to provide this lovely 5-star … More
5/5
GoogleDawsons is an extremely professional letting agency, who are usually prompt in returning calls, tending to any issues in the property or conducting inspections. They were very helpful in find the place I live in. Handled all the paper work …
Hi Layesh, Thank you so much for your 5-Star review, we are so pleased that we have been … More
5/5
GoogleThe team at Dawsons are just brilliant. Any queries or issues throughout our tenancy were solved immediately and the start and end of tenancy were both seamless. Thank you.
Hello Jack Thank you so much for your kind feedback, we are so pleased that we were able to … More
1/5
GooglePhoned Dawsons earlier today about a property to rent. I explained I wasn’t working due to disability and was told because of this I would need to pay 5 months rent in advance and also provide a guarantor. I’m unable to work. This is absolute discrimination against people with disabilities.
Good Morning Thank you for taking the time to provide us with your review and comments. I … More
2/5
TrustpilotIt was a very disappointing expereince
It was a very disappointing expereince, would not recommend it to anyone. No one is willing to help or assist at all
5/5
GoogleHad a great experience with Tasmyn at Dawsons, Very informative in regards to the property and during the viewing. Also great communication.
Hi Ryan, Thank you so much taking the time to leave this lovely 5-star review for Tasmyn. … More
5/5
GoogleHad two viewings the first property was unsuitable, the second property we were interested in and Lisa the agent was very helpful in getting answers to our questions. While we liked the property and the location we decided it was too small …
Hi Susan Thank you for your 5 star review and for contacting Dawsons to help with your … More
5/5
GoogleI will only use Element moving forwards. Knowledgable, thorough and tasks are completed so quickly. 10/10
Hi, Khalida. We appreciate the kind words and are glad we could provide you with a positive experience! 😀 …
5/5
GoogleHad a wonderful viewing with Tasmyn yesterday. She was polite, professional and had a great deal of knowledge on the property, answering all of our questions. We look forward to speaking with her again soon.
Hi Cat Firstly, thank you so much for taking the time to leave this lovely 5-Star … More
5/5
GoogleRecommended (as buyers). Friendly and helpful people. Always getting a reply very fast from them.
Hi, Cristina. We are thrilled to learn that you had a positive experience with us! 😀 …
5/5
GoogleHonestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a …
Good Afternoon Thank you for your 5* review along with confirming you find our service very … More
1/5
GooglePlease avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x xNegativeQuality
5/5
GoogleVery friendly and most importantly, receptive. They are quick to answer your calls and prompt in their dealings.
Good Morning, Thank you so very much for taking the time to leave this 5-Star review for our … More
5/5
GoogleVery happy with the support and incredibly friendly staff who are always quick to respond to any inquiries.
Hello Anne, Thank you so very much for taking the time to leave this kind five star review for our Swansea lettings office, we work hard to deliver an excellent customer service and experience and reviews such as this really make all the difference to the team so thank you very much once again for your time. Kind Regards Laurence and the team at Swansea Lettings
5/5
GoogleResponsive, and a transparent assessment on the property. Good for planning renovations.
Hi, Kumar. We are thrilled to learn that you had a positive experience with us! 😀 …
1/5
GoogleThe staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im …
Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing … More
5/5
GoogleVery easy to deal with and fast in responding to and dealing with any issues and queries. Kelly, in particular, has been very helpful. Always friendly and professional.
Hi Kayleigh Firstly, thank you so much for taking the time to leave this lovely 5-Star … More
5/5
GoogleProfessional, efficiently and diligently! The best team ever :)
Hi Jess. Thank you so very much for taking the time to leave this lovely 5-star review … More
5/5
GoogleNice, friendly and professional agent
Hello and thank you so much for taking the time to leave this lovely 5-star review for our Swansea Lettings team. … More
5/5
GoogleGreat service, very good professionals ! Reliable, helpfull and very fast !!!
Thank you so much for taking the time to provide such a positive 5* review for our team here in Swansea lettings. Its great to hear you felt our service professional, reliable, fast and helpful, this will no doubt assist clients of the … More
3/5
GoogleVery helpful stuff but the company cannot help you if you not earning over 25k that’s not good
Good afternoon and thank you for taking the time to provide our Swansea lettings team with a 3* review and noting the staff as very helpful. We have a strict referencing procedure to protect our clients assets, which does involve a scaled … More
4/5
Googleamazing agency. Have few of the best properties in Swansea. Had a great experience with them.
Hello and thank you so much for taking your time to provide our Swansea Lettings team with this wonderful 4* review. Its great to hear the high level of service we pride ourselves on has shone through in the experience you had wtih 'Team … More
5/5
GoogleI use Dawson’s extensively, as a buyer I find them very professional, expedient and supportive. …
Hello and thank you so much for taking your time to provide our fantastic Auction team with this lovely 5* review. These types of reviews really do give the team a real boost, and confirm they are doing an amazing job, whilst also ensuring … More
1/5
GoogleNo feedback to community issues. I am a neighbour of a property let by Dawsons. I have contacted them repeatedly regarding issues. All I have asked for is feedback regarding a boundary issue. Every time they assure me that they will get back to me but never do.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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