Trusted Agent profile
★★★★★
131 reviews across 3 platforms
111, Clase Road, Morriston, Swansea, SA6 8DY
Clee Tompkinson and Francis's Swansea office at 111 is rated 4.4 out of 5 across 131 reviews on three platforms, including 67 Google reviews rated 4.7.
67
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
44
Reviews on Trustpilot
Business-wide
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
FacebookBig thank you to the Staff at the Walter's road branch and a big thanks to Chris that was always in contact with me through out the whole process, I would highly recommend you guys, and appreciate your hard work 👍
Thanks Ben was a pleasure helping you sell your home 🔑
1/5
TrustpilotI have been renting a property…
I have been renting a property from clee thompson and francis for 9 months.When we moved in we had flooding after 2 days.We have had to have builders back and fore many times in the 9 months as well as inspections etc.This house as been the worst house i have ever private rented.We have had 9 months of hell.The house will be prohibited in the next 2 weeks as enviromental health as been here twice and said today it will be prohibited.The girls have done the best they can for us,but i do believe they should be checking the properties out a lot more before renting them to families such as us.My daughter suffers feom asthma and we should never have been allowed to rent this in the first place.Although we have an agreement for the last few months not to pay the rent, and some other months in between we have had discounted rent.We always had to pay the agency fee.A good company wouldn't taken that in the stste this house is in.
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
5/5
GoogleVery helpful, responsive, good communication, dynamic in showing property and giving updates and good at moving sale forward and communicating between buyer and seller to ensure sale completed. Would definitely use again. I
Thank you Marie for your lovely 5 star review. It was our pleasure to assist you with your sale and we hope we can help you again at some point in the future.
5/5
TrustpilotPontardawe Branch
They handled sale of my property in Pontardawe - and to be frank there is no-one else I would use. Ryan was professional, friendly and seemed to genuinely care about the house.
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
5/5
Facebookwould like to thank Chris Thomas and all the staff at Clee Swansea for the sale of my house. They were extremely helpful and offered a fantastic level of communication to keep me at ease throughout.
Many Thanks Mr Voyce we wish you well with your next purchase.
5/5
FacebookThank you so much for your outstanding service from beginning to completion. It was a very long and difficult situation I was in and all the staff were more than helpful. Infact they went beyond their duty to help me selling the property. Always friendly and helpful. Quick response time on my e-mails and calls. Even in these difficult Corona times they managed to keep the standard at their highest level. Really can't thank you enough all the Team in the Swansea branch for you Class A++++ service
Thank you so much, it was such a stressful time for everyone, if you could leave us a google review also we would be most grateful :) we wish you all the very best and if you need anything at all feel free to call anytime kind regards all the team and Clee Tompkinson Francis
5/5
GoogleBrought my first house through Clee in Morriston. Absolutely fantastic service. Starting with Emma and Ashley showing me around the house on my viewing’s, Chris and Chloe both very help full in the negotiation of the property and then Tracy who has been fantastic and has kept me informed every step of the way keeping me posted with every thing. Nothing has ever been to much to ask from these guys and has really made buying my first house that much more relaxing. Would strongly recommended them. Thank you all. Joe.
Thank you so much for the 5 star review. It was our pleasure to help you with your first purchase, we hope you are very happy in your new home.
5/5
GoogleChris Clark extremely helpful over and above what was expected of him. Can’t thank you enough. Will definitely use him again. Highly recommended. Diane & Barrie
Thank you so much for your lovely review, it is very much appreciated.
5/5
GoogleSold our house for us. They keep in contact regularly with updates. Competitive fees. Friendly gang, can’t do enough to help.
Thank you so much for your 5 star review, we are so pleased you were happy with the service. We are very grateful for you using our agency.
5/5
GoogleChris Clarke is always a wealth of knowledge!
Thank you for your kind review, we are pleased you have had a good experience viewing properties with us.
5/5
GoogleGreat experience buying with Clee Morriston. Loads of good communication in the process and love our new house!
Thank you so much for your 5 star review, it was our pleasure to assist you with your purchase. We are very pleased to hear that your are happy in your new home.
5/5
TrustpilotExcellent service from Clee Tomkinson…
Excellent service from Clee Tomkinson Francis Swansea office. Based on my experience of selling 2 properties I highly recommend this company.
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
5/5
TrustpilotBrilliant, personal service
We went with CTF to sell our property because their assessment of the property value seemed to be grounded in good understanding of the local economy. Turns out they were spot on and the property sold at the full asking price within a couple of weeks.
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
5/5
TrustpilotOn the ball
On the ball. Never a problem making contact. Nothing was too much trouble. We dealt with the Swansea office.
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was friendly, and bubble she is a credit to your firm
Thanks so much for taking the time to review, we will pass these kind words on to the member of staff, please feel free to call us anytime if you need anything further, from all the team at Clee Tompkinson Francis Estate Agents.
5/5
GoogleSold our house through clee and we would recommend using them to everyone. All members of the team are very helpful, friendly and professional. They provided us with professional photos, videos and floorplans and kept us up to date throughout the whole process of the sale. 5 star team!
Thank you so much for your lovely review, we hope you are very happy in your new home. It was our pleasure to assist you with your move.
5/5
TrustpilotRecent sale of property
I recently sold my house with Clee and I was really pleased with the way they conducted everything from start to finish. The staff were very helpful and supportive throughout. I had previously contacted other estate agents but was most impressed with Clee so I'm glad I waited. I would definitely use them again.
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
5/5
TrustpilotExcellent service
Excellent service, fantastic pictures, honest feedback and a personal service. I’d highly recommend
Thank you so much for taking the time to review, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents Swansea
3/5
TrustpilotCurrently on with this agent
Currently on with this agent. Very little communication from them. Always seem to be chasing them to confirm appointments and zero feedback from viewings.
Apologies for the delay, we have only now started using this platform. Really appreciate you taking the time to make a review. Great feedback which will enable us to make improvements.
5/5
TrustpilotProfessional with good communication…
Professional with good communication and knowledge of the local market
Thank you so much for your kind words Linda, it has always and continues to be a pleasure working with you, from all the team at Clee Tompkinson Francis Estate Agents Swansea.
5/5
TrustpilotDeceased estate
Very professional and always very polite on the phone
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
1/5
FacebookAttitude is very poor on some staff and no people skills.
Thank you lucy for taking time to review, we appreciate all feedback and would love to use your experiance to help improve the business.
5/5
GoogleWe had a viewing with Chris clarke, he didn't rush through and explained everything thoroughly, he answered all our questions and was very helpful with the buying of our property. Even going out of his way to find us information. Very friendly and willing to help. Great service.PositiveResponsiveness, Professionalism
Thank you for taking the time to write this lovely review, we really do appreciate your feedback.
5/5
GoogleFantastic service with several properties now both from a rental & selling perspective. The staff are all very professional, deliver a first class service that is fantastic throughout. They definitely make what could be a stressful experience very seamless and I would highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Natasha for your great review, we are delighted you have been happy with the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clee Tompkinson and Francis's Swansea office has 131 reviews across three platforms: 67 on Google, 20 on Facebook (across the whole business), 44 on Trustpilot (across the whole business).
Clee Tompkinson and Francis Swansea is rated 4.4 out of 5 across all 131 reviews, and 4.7 out of 5 on Google from 67 reviews.
Clee Tompkinson and Francis Swansea, 111, Clase Road, Morriston, Swansea, SA6 8DY.
