Clee Tompkinson and Francis Swansea reviews

★★★★★ 1/5

Trustpilot

Poor Service

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded.With regards to a property in Regent St.My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them.Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later.On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness.Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee.On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this.I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults.Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge.Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside.Mark Leonard.

Mark · 10 January 2024

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live.

AAP · 28 July 2024

★★★★★ 5/5

Google

I have nothing but positive praise for Clee. They have been professional throughout, kept us informed and made the process of selling and buying our new family home through them amazing. Ashleigh is fantastic, all office staff including Chris and Sam were superb to deal with. Thank you xx

Suzanne · 13 June 2023

★★★★★ 5/5

Google

Coming from a poor experience the staff at morriston branch took me through the experience of sale and purchase and turned the whole process into something I will be always grateful Excellent communication throughout and always at hand to answer my calls

Ian · 16 October 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025

★★★★★ 5/5

Trustpilot

Neath Branch recommended

Bethan, Sian and the team from the Neath branch were brilliant and helpful, kept us up to date and were very professional during visits.

Joanna · 6 October 2025

★★★★★ 5/5

Google

Jacquie Blunt and the team at Clee were extremely helpful through out the entire process of purchasing my new property. Communication and service was great, keeping me informed and up to date with the progress of the purchase.

Lewis · 17 August 2023

★★★★★ 5/5

Trustpilot

Excellent estate agents. We had a very positive experience with…

We had a very positive experience with Clee Tomkinson Francis. Their sales negotiator, Nathan, was particularly professional and efficient. From the initial contact, when he came to the view the property before it was marketed, and every step of the way afterwards. I would have no hesitation in recommending him and Clee Tomkinson Francis to anyone.

Swansea · 31 January 2025

★★★★★ 1/5

Trustpilot

Dreadful Morriston branch

Dreadful Morriston branch. Sharp practice. Continued viewings on a house after we agreed an offer without informing us. Allowed us to drive 5 hours each way for a second viewing to resolve a boundary issue. They did not follow up on this viewing but then accepted a new offer from another party and then asked us to increase our offer behind the back of the new person. Avoid.

HELEN · 20 July 2024

★★★★★ 5/5

Google

Fantastic service from Clee. Excellent, regular meaningful updates throughout the process. Professional, friendly staff. Choose Clee or you'll regret going with someone else. Worth every penny. Thank you Jackie and Chris, you are legends xxx

Emma · 18 July 2023

★★★★★ 5/5

Google

From the moment we first engaged with Clee they have been a dream to work with. From viewing our dream house, to getting our house on the market and sold in 5days. They made the process painless and were happy to answer all our questions …

Tracie · 16 April 2025

★★★★★ 5/5

Google

I had a positive experience selling my property through Clee Thomkinson Francis. Professional service throughout. Jacquie their sales negotiator was particularly helpful in communicating between the solicitors and the buyers, which kept the wheels turning and the process moving. Chris who came out to the property for the intitial valuation to demonstrate their service offering, was professional and friendly. I had multiple valuations from other local estate agents and CTF came out on top in all the criteria I was looking for in an agent. Nothing was too much trouble for them. Thanks for the great service.

Abbey · 17 August 2023

★★★★★ 5/5

Google

Brilliant estate agents. Very professional and always willing to go the extra mile to help. Special mention to Abi who showed me around a property. Very polite and an honour to your team.

Rhian · 18 July 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Me and my girlfriend viewed a property in whitland, Carmarthenshire and was not inform at the viewing that there was a holding fee of £100. The estate agent contacted my girlfriend whilst we were dealing with family issues, stating that she had to pay £100, as I was in work she was unsure of what to do and paid the £100. Due to family circamstances we were unable to to move to this property, we have received abysmal customer service throughout the process and money has not been refunded.

Ritchie · 17 July 2023

★★★★★ 1/5

Trustpilot

Appointed Clee & Tompkinson Francis …

Appointed Clee & Tompkinson Francis (Crickhowell) to represent us in land compensation regarding the A465 Heads of the Valley road scheme several years ago. When we enquired about progress it appeared they had lost our application ( we still had letter as proof it had been submitted) so they asked to resubmit the paperwork which we did back 12 months they acknowledged receipt.

Raymond · 15 July 2024

★★★★★ 5/5

Trustpilot

Carmarthen Branch

The Carmarthen Branch staff were brilliant - from us requesting the first viewing, to having our offer accepted within a couple of days, their communication and transparency was excellent.

Consumer · 19 June 2026

★★★★★ 1/5

Google

Liars with sharp practice, accept offers then continue viewings, then ask you to up your offer to retain the house you are progressing on. Avoid as a buyer. They ignore you then expect instant response when they want communication from you. …

Helen · 16 April 2025

★★★★★ 5/5

Google

As a first time buyer, I could not speak more highly of the sales team at Clee in Morriston. Having used multiple estate agents in my search, Clee were certainly the most pro-active and approachable, providing me with friendly advice and …

Jordan · 16 April 2025

★★★★★ 5/5

Facebook

Chris and the team at Clee's were exceptional from start to finish. My house was listed within 24 hours on all the propery portals, and sold within 6 days above the asking price. The communication throughout was fantastic and I will use them again for any house sales. Highly recommended.

Selwyn · 10 August 2018

★★★★★ 2/5

Trustpilot

I put my house up for sale with this company

I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing.

Mrs · 23 January 2025

★★★★★ 5/5

Google

The staff at Clee were unbelievably helpful, they made the experience of buying a house stress free and they made sure we were updated every step of the way.

Bryony · 22 May 2025

★★★★★ 5/5

Google

I couldn’t recommend Chris Clarke from the Morriston Branch enough!! nothing is too much trouble! Thank you Chris ⭐️⭐️⭐️⭐️⭐️

Laura · 18 July 2023

★★★★★ 1/5

Google

Staff are so rude. Wouldn’t recommend going with clee! Spoke to Sarah on the phone & felt awful when I got off as the way she spoke to me.

Abbie · 13 June 2022

★★★★★ 5/5

Trustpilot

Professional

Viewing a property with my elderly mother, rep was considerate and professional, allowing Mum to feel very comfortable, explained all about the property patiently.

Leeanne · 18 June 2025