Every review we hold for the Swanley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAll members of staff at Safestore Swanley are absolutely delightful people. Always friendly and happy to help where they can. The whole facility is well maintained and secure. I wouldn’t want to store my things anywhere else.
Thanks for everything.
Brad · 13 June 2018
Agent replied · 11 June 2024
Dear Brad, Thank you for providing feedback on your storage experience at our Safestore Centre in Swanley. Such high praise for VJ & his team & for the high standards that they maintain will be passed on to them as it is always great to know that you are exceeding customer's expectations. I am sure that they will continue to delight your during you time with them.
Thank you for choosing Safestore as your storage provider
Kind regards
Chris Young
Region 5 Customer Feedback Manager
★★★★★ 5/5
GoogleEllie and Dave very helpful and friendly. Thank you very much for the excellent service.
Adam · 12 June 2023
Agent replied · 11 June 2024
Dear Adam, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleThe staff are always very friendly, greet you with a smile and are always happy to help in any way they can. Cant recommend highly enough! Well done safestore swanley, customer service at its best!
James · 12 June 2020
Agent replied · 11 June 2024
Hi James, Thank you for your 5 Star feedback for our Safestore Centre in Swanley. I am pleased to hear you are happy with the service you have received so far, I am sure that this will continue during your stay there. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. I will pass on your comments to the store team. Kind regards, Chris Young. Region 5 Customer Feedback Manager
★★★★★ 5/5
GoogleGreat Service from Danny!
Nicola · 15 June 2025
★★★★★ 5/5
GoogleThe staff are helpful and the unit was convenient for short term use.
Luke · 12 June 2023
Agent replied · 11 June 2024
Dear Luke, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleFantastic service, did exactly what we needed and very friendly service. Would recommend.
Dan · 12 June 2023
Agent replied · 11 June 2024
Hi Dan, thanks for the top rating for our self storage facility in Swanley. Thanks for choosing Safestore. Kind regards, Daryll
★★★★★ 1/5
GoogleThey keep spam calling my number asking for Susan. Despite the fact I have stated to them multiple times that she dose not exist and to stop calling me!
TriggerdMelon · 12 June 2021
Agent replied · 11 June 2024
Hi, Thanks for your email & comments made. I've checked our Swanley Centre & they had two 'Susan's' who enquired for storage in the date range before your feedback. One number didn't work & the other one they left a few voicemails but didn't make contact with anyone. All our calls are automatically recorded & all we have recordings of are voicemails being left. If an enquiry answers & tells us the number isn't correct we delete it immediately so no further calls are made. Usually if a customer enquires with a 'fake' number with Safestore they also enquire elsewhere too so I suspect that you had calls from multiple different companies. Kind regards, Chris, Region 5 Customer Feedback Manager
★★★★★ 5/5
GoogleExcellent customer service
Alpha · 13 January 2024
Agent replied · 11 June 2024
Thanks for the top rating - glad to hear you were happy with the service you received.
★★★★★ 5/5
GoogleVisited the store a few weeks back and was greeted by Lisa. Very welcoming, polite and helpful throughout my visit. Would definitely visit again and recommend to others.
David · 12 June 2021
Agent replied · 11 June 2024
Dear Mr Hall,
Thank you very much for your 5* review & particularly for recognizing the great work that Lisa did in looking after you! Kind regards, David
★★★★★ 5/5
GoogleExactly what you would expect, I wasn't the customer, I was helping a family member move their stuff, he said that the team here were friendly and flexible.
Chris · 12 June 2021
Agent replied · 11 June 2024
Hi, Thanks for your recent feedback for our Safestore Centre in Swanley. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Chris, Region 5 Customer Feedback Manager.
★★★★★ 5/5
GoogleGreat customer service.
Augustine · 14 December 2023
Agent replied · 11 June 2024
Hi Augustine, thank you for leaving a 5 star review of Safestore Swanley Best wishes, Daryll
★★★★★ 5/5
GoogleShown around the excellent facilities and given a comprehensive
Quotation
Tina · 12 June 2023
Agent replied · 11 June 2024
Thanks Tina for taking the time to leave Safestore Swanley a 5 star rating. Enjoy your stay!
★★★★★ 4/5
GoogleVery good customer service. Lovely clean premises and would recommend
Ann · 12 June 2023
Agent replied · 11 June 2024
Hi Ann thanks for the 4 star rating for our Safestore center at Swanley We appreciate you taking the time to rate us. Thanks, Daryll
★★★★★ 5/5
GoogleThe most helpful , kind staff ever! Thankyou so much for going out of your way to help me today Osman , Trasey and Lisa you went above and beyond. - Billie Wood
Cleo · 13 June 2019
Agent replied · 11 June 2024
Dear Cleo, Thank you for your 5 Star feedback on our Safestore Centre in Swanley. I will be sure to pass on your comments to manager, Osman, & his team. I am pleased that the store team went beyond your expectations & gave you a great customer service experience.
Thank you for taking the time to provide feedback & for choosing Safestore as your storage provider.
Kind regards
Chris Young
Region 5 Customer Feedback Manager
★★★★★ 5/5
GoogleGreat and personable service from Darren and His team.
Danielle · 12 June 2023
Agent replied · 11 June 2024
Dear Danielle, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleI have stored here on three occasions, business and personal, and would recommend it to anyone. The team are all extremely helpful and professional and Tracey has always gone beyond simple sales care.
Mike · 13 June 2018
Agent replied · 11 June 2024
Dear Mike, Thank you for your 5 star feedback on our Safestore Centre in Swanley.
I will be sure to pass on your comments to the manager & his team.
I am pleased that Trasey & the store team went beyond your expectations & gave you a great customer service experience
Thank you for taking the time to provide feedback & for choosing Safestore as your storage provider.
Kind regards
Chris Young
Region 5 Customer Feedback Manager
★★★★★ 5/5
GoogleWould highly recommend for convenience and customer service
Ben · 12 June 2023
Agent replied · 11 June 2024
Thanks Ben for taking the time to leave Safestore Swanley a 5 star rating. Enjoy your stay!
★★★★★ 5/5
GoogleGreat service, very very helpful and friendly
Estelle · 12 June 2023
Agent replied · 11 June 2024
Hi Estelle, thank you for leaving a 5 star review of Safestore Swanley Best wishes, Daryll
★★★★★ 5/5
GoogleAmazing customer service from David. Highly recommended
Chloe · 12 June 2023
Agent replied · 11 June 2024
Dear Chloe, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 5/5
GoogleVery efficient and helpful. great value for money. Tracey is an absolute star, above and beyond helpful.
Debbie · 14 June 2015
★★★★★ 5/5
GoogleVery easy to deal with
Adam · 12 June 2023
Agent replied · 11 June 2024
Hi Adam, thank you for leaving a 5 star review of Safestore Swanley Best wishes, Daryll
★★★★★ 5/5
GoogleVery helpful, a positive experience.
Stuart · 12 June 2023
Agent replied · 11 June 2024
Dear Stuart,
Thank you for taking the time to share your feedback with us. I'm delighted that you had a good experience using Safestore at Swanley. Kind regards, David.
★★★★★ 5/5
GoogleVery helpful and nice staff
Christine · 12 June 2023
Agent replied · 11 June 2024
Dear Christine, Thank you for your 5 Star review for our Safestore Centre in Swanley. I will pass on your score to the store team. Thank you for taking the time to provide feedback and for choosing Safestore for your storage needs.
★★★★★ 4/5
GoogleStorage facility near M25 at Swanley. Quite popular. Easy to use with lift for upstairs containers. Need your own padlock. Access to the cheapest storage only during opening hours.
Lesley · 13 June 2018
Agent replied · 11 June 2024
Thank you for choosing our Safestore Centre in Swanley for your storage needs & providing feedback on your experience with us.
We look forward to providing our best customer experience during your stay with us. Should you require any help or information during your stay please ask the store team who will be happy to help.
Chris Young
Customer Feedback Manager Region 5
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
