Wards Sittingbourne reviews

★★★★★ 5/5

Trustpilot

The whole experience from meeting…

The whole experience from meeting Anthony through to completion of the sale of my late parents house has been faultless and I recommend using Wards in Walderslade

MR · 31 July 2026

★★★★★ 5/5

Trustpilot

From the moment we met Kenny at wards…

From the moment we met Kenny at wards in gravesend I knew I wanted him to sell our house he was out there with his words and means what he says! I like that! Straight up! Thank you for making things so straight forward and introducing us to Tanisha also at wards who's been really lovely and kept us updated all the way! We've delt with wards with 2 sellings now. Thankyou for making things tick nicely 👌

Nicola · 11 March 2026

★★★★★ 5/5

Trustpilot

Lovely House Viewing Experience

Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.

Camille · 16 March 2026

★★★★★ 4/5

Trustpilot

Sam Wilmer was extremely helpful

Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.

Susan · 2 March 2026

★★★★★ 1/5

Trustpilot

Poor service

To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.

Nigel · 9 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.

Stephanie · 16 March 2026

★★★★★ 5/5

Google

Marco is the heart of Sittingbourne Wards, Where to start? From start to finish this absolute gentleman has helped us and pointed us in the right direction…. willingly too! Which finding willingly helpful people this day and age is very difficult. From the first time contacting him, he was polite, friendly, professional and listens to you very well. Without judgment! All to often the judgment has put me of using some estate agents. Myself and my partner were first time buyers and looking at houses, we phoned to look at a house of which would have been nice. From his advice he pointed us to his other team members, and we could borrow more to have a better home for our needs. We wouldn’t have done this if this wasn’t for his advice. He phoned back after we had spoken to his other team and come back to us with some other properties in which we hit the nail on the head very well from our previous discussions. When Marco sent out the details of the houses, he sent them to myself and my partner via email straight away, he didn’t just send the details to who he was dealing with on the phone. For this small attention to detail, I was blown away by, none of the other estate agents I or my partner had spoken to had done this. Through our buying process, he has been very attentive, helpful and communicated out to us well when required. When asking something from he that I could need help with the turnaround in getting this done was also very quick. For Marco alone I will happily come back to Wards when it will be that time to do so. Keep up the good work! You helped us and guided us to a home of which we didn't think was possible. Thank you, you've put us in a place of happiness, you cannot put a price on that.

Kayne · 23 October 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord

TRAVIS · 28 July 2026

★★★★★ 5/5

Google

Everyone that I have dealt with at Wards has been fantastic and so friendly and helpful. James was brilliant with the initial listing of our property and explained everything in detail. Bianca was great and kept in touch with feedback from viewings and Katie has been so helpful anytime I’ve needed to call the office. Wouldn’t hesitate to recommend 💫

Anna · 23 October 2023

★★★★★ 5/5

Google

Cannot fault the guys at Wards at all. We dealt with James the branch manager, he secured an offer on our property of above asking price within two days of instruction. As well as helping us to secure our dream home. Buying/selling process has all ran smoothly from start to finish, with regular updates from the sales progressive Michele. Anyone I’ve ever spoken to at the branch has always been polite, helpful, friendly and we’ve never experienced any problems.

Amy · 23 October 2021

★★★★★ 5/5

Google

Rhys has been great from start to finish in the sale of my property. He was sensitive to the circumstances around the sale and always acted professionally going above and beyond to keep me informed with everything throughout the sale process. I would recommend Wards and Rhys in particular to friends or family thinking of buying or selling.

Jemma · 23 October 2023

★★★★★ 5/5

Google

We phoned Wards from a sign board. Rhys and his team set about not only giving us details of that house but a list to look at in the same price range with similar features. We made a choice of those we wanted to view and they took over. We received directions prior to leaving each house so we didn't have to worry. The people that met us were very polite and helpful. This is a very slick, professional day of house viewing. Well done team. Barrie and Lesley Skinner

Lesley · 23 October 2020

★★★★★ 5/5

Google

I have had a rough year trying to purchase a house (not all through wards) But i started a house sale in May 2019 with wards, Connor was my point of contact. He had not been working at Wards very long and the house we were purchasing the owner ( had a lot of her own mental health problems) So what was meant to be a 6 week turnout took 24weeks.. to which Connor dealt with in a very professional manor. He always would call either myself or my partner with even the most smallest of updates. Unfortunately this house was not meant to be, so we were back to the drawing board, 3rd time lucky! We found another house, i had my heart set on the previous one as i loved it so much. But i had to go with an open mind. Again this was a quick turn around, Connor kept us in the loop with everything, even went out of his way to meet us there when they were shut so i could view the property. FInally we completed on our first home a couple of weeks ago, I would highly recommend Connor as your sales agent. For going through all we went through for our first home and his first year in the job! Thank you so much for all your help :-)

Carla · 23 October 2020

★★★★★ 5/5

Trustpilot

We purchased our property via Wards

We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.

Phil · 13 October 2025

★★★★★ 5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much

Maria · 21 November 2025

★★★★★ 5/5

Google

Can not rate Mark and his team highly enough!!! Estate agents sometimes have a bad rep, and this certainly seemed to be ringing true whilst initially speaking to other estate agents in Sittingbourne. Enter Mark and his team! From start to finish, they have been nothing but professional, friendly and very efficient. Within a matter of weeks an open house was held for our property and an offer received the same day. Having used other estate agents in the past, I will genuinely only be using Wards going forward! Big thanks to all of you in the Sittingbourne branch!

Stewart · 24 October 2019

★★★★★ 5/5

Google

I have to write this post to congratulate Mark and his team at Wards of Sittingbourne for the way they have conducted the sale of our property. They have excelled in every way, including communication ,very professional in every task, and within 2 days of our property going on the market we had 4 viewings. and 1 offer , 2 weeks on we have had 14 viewings and 4 offers. Every booking was confirmed by phone, text , email, and their app , which is itself a fantastic informative tool, where you can view bookings, offers, and feedback from perspective buyers. Well done all at Wards of Sittingbourne. Best money ever spent.

Arcus · 24 October 2019

★★★★★ 5/5

Google

Hi Mark I would like to make a note that you should be very proud of your team for the help in finding our first home. We had actually viewed the property we bought with another estate agent firstly but as soon as your team mentioned it was a multi agency property and that we could buy through you it was a no brainer. I would like to make a special mention for both Glen and Rhys. Glen was very friendly, very professional and added that extra bit of excitement when buying your first home. Other estate agents looked at us being young first time buyers and was very quick to move us along but Glen on the other hand I could not fault and was very patient in answering any questions we had during our viewings. Rhys I never got the pleasure to meet in person but spoke with many times on the phone. Excellent communication, very professional and also added that positive energy needed to get you through the buying process as it can be very stressful at times. Rhys even had the lovely thought to phone 3 months after completing to check if the family was all well and if we are enjoying the property. I personally thought that was lovely touch to the excellent journey we’ve had with you guys. If we ever decide to sell which will most likely be the case in a few years time I shall certainly be using the Sittingbourne Wards of Kent branch and will be recommending when I can to use yourselves. Thanks again Mark, Glen & Rhys Kind regards James

James · 24 October 2019

★★★★★ 5/5

Trustpilot

Emily was very helpful and extremely…

Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.

Sherina · 18 March 2026

★★★★★ 5/5

Trustpilot

A Good team of skilled people.

The team at Wards in whitstable are fantastic.

Jcramphorn · 9 September 2026

★★★★★ 5/5

Google

From the first phone call I made to Wards in Sittingbourne, Rhys has been nothing but excellent and professional in his customer service. Over the last few months I have dealt with several different estate agents and I can honestly say that Rhys’ customer service goes above and beyond. I would not hesitate to recommend him and the team at wards in Sittingbourne to my friends and family. Thank you Rhys for all your help.

Sabrina · 23 October 2020

★★★★★ 5/5

Google

From start to finish wards at sittingbourne have been fantastic, professional and most importantly friendly. They sold our house within a week of listing and tried there hardest to find a property which suited us, nothing is too much for this great team, Tom, Katie, Michele thank you and a big thank you to molly who made the journey of selling so easy and friendly, nothing was ever too much to ask. A big thank you to the whole team for their hard work.

Rebecca · 23 September 2024

★★★★★ 5/5

Google

Excellent service from Sittingbourne branch James was excellent and kept us informed at all the processes when offer accepted Michelle kept us informed on how the sale was going would definitely recommend the whole team when have a house to sale thank you for all you did for us

Nigel · 23 October 2023

★★★★★ 1/5

Trustpilot

I Poorly Built Block Partition Discovered in New‑Build Home

I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.

Olena · 12 October 2025