Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFriendly helpful staff with good local knowledge
Julia · 22 August 2025
Agent replied · 8 October 2025
Dear Julia,
Thank you so much for your kind words! We're delighted to hear that you found our team friendly and helpful, and that our local knowledge made a positive difference in your experience.
At Miles & Barr, we pride ourselves on offering a personal touch and expert guidance, so it's lovely to know that came across. If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Wishing you all the best,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotGreat Experience
We just purchased our new home through Miles and Barr. The purchase went smoothly, and we felt supported from start to completion. Vicky Marshall, Bradley Wright and Sean Harding were professional, efficient and understanding and they went above and beyond for us. We would recommend them to anybody looking for / buying a property.
Nicola · 24 September 2021
★★★★★ 5/5
YellThey get the job done!
Having worked with Lynette for a site valuation, following a fire disaster, her dogged determination in the light of very scant information, was invaluable. She showed genuine empathy and uplifting ideas to reinstate the property to its former glory. Well done and thankyou and people behind the scenes for a job well done.
PhilK-154 · 5 November 2021
★★★★★ 5/5
TrustpilotGreat company. Great employee.
Having just moved home I cannot praise Miles & Barr enough. Although all the staff were great, I must single out Katie Powell. The reason being that Katie was polite, professional and informative all through the process, which made the whole experience so much less stressful for us. Thanks Miles and Barr and thanks Katie.
Craig · 17 June 2021
★★★★★ 1/5
TrustpilotUnhappy with service
Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.
Nathan · 24 November 2023
★★★★★ 5/5
TrustpilotLisa Daly was an absolute star during…
Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.
Fiona · 10 August 2021
★★★★★ 1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
Ann · 31 October 2023
★★★★★ 4/5
GoogleI was shown 3 properties by Fran Chudleigh who was attentive and patient as I went around. I did not feel rushed and Fran knew most of the answers to my questions and said she'd do what she could to find answers for me.
I'll keep working with Miles and Barr in the hope of finding a property just right for me.
Alan · 11 October 2024
★★★★★ 1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Ms · 25 March 2022
Agent replied · 27 October 2024
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
★★★★★ 5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
Hazel · 27 October 2022
★★★★★ 5/5
TrustpilotGoing that extra mile to help
Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!
Trish · 11 November 2021
★★★★★ 5/5
TrustpilotI would like to say thank you to Debbie…
I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.
Lucy · 16 June 2021
★★★★★ 4/5
TrustpilotGreat communication
Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.
Elly · 12 May 2022
★★★★★ 5/5
TrustpilotHad a great experience with Miles &…
Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.
Melanie · 1 October 2021
★★★★★ 5/5
TrustpilotGreat Service from Emily
Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.
DB · 10 November 2021
★★★★★ 5/5
TrustpilotRhian is exceptional
Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!
Andrea · 14 December 2022
★★★★★ 5/5
TrustpilotHi my experience with Miles and Barr…
Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.
Jeremy · 4 February 2022
★★★★★ 1/5
GoogleIn experienced letting managers
No goverining body for compliance
Constant disruption
Multiple calls from a central number even different people st exactly ghe same time
2 team members very good
Ma · 11 October 2025
★★★★★ 5/5
TrustpilotExcellent service!
A big thank you for your work on the recent sale of our property in Faversham. A special mention to Ryan, Hollie-Anna and Rebecca. Always helpful, efficient, patient and enthusiastic! Great team!
Jane · 25 August 2023
★★★★★ 4/5
GoogleThank you to all the team in Faversham for your help with my house search, which was particularly difficult as I live at some distance away. I found everyone to be friendly and helpful and would particularly like to mention Rhys who was also knowledgeable, punctual and professional at all times.
Julia · 8 February 2025
★★★★★ 4/5
TrustpilotDasha is brilliant!
Like all moves we had some ups and downs but throughout it all Dasha was amazing. Friendly, helpful and always willing to do whatever she could to help. She is a credit to Miles and Barr and she alone would make us recommend them to anyone else thinking of buying or selling a property.
Jess · 29 September 2020
★★★★★ 5/5
GoogleIsabella, since my first conversation with her has shown to be professional, intelligent, clear and friendly; all in all a person I could trust. She is very proactive, and I am sure she is perfectly capable to help me through the difficult process of buying a home.
Paola · 26 March 2025
★★★★★ 5/5
TrustpilotMiles & Barr have been my letting agent…
Miles & Barr have been my letting agent for the last 3 properties I have rented.. they've been great.. have always gone over and above to help me find new properties to rent.. and if there has been a maintenence problem at my home they've always been responsive and liased with my landlord appropriately. I have a property check every 6 months which is abit more often than most letting agents, but they are always flexible when arranging it around my work hours. Absolutely recommended 10/10
Beks · 11 August 2023
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to completion on the sale of my property. I would like to thank Suzanne for the calm and cheerful handling of this sale, nothing seemed to much for her and she updated me on proceedings all through the sale. Thanks Miles & Barr, great service.
Customer · 25 September 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
