Trusted Agent profile · Swale
★★★★★
994 reviews across 3 platforms
4 Limes Place, Preston Street, Faversham, ME13 8PQ, Swale, ME13 8PQ
Part of Miles & Barr, see every office.
Miles & Barr's office in Swale, at 4 Limes Place, is rated 4.5 out of 5 across 994 reviews on three platforms, including 151 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Miles & Barr Faversham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swale.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotVey happy…
My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
GoogleWe unfortunately didn’t use Miles and Barr to sell our home, but had the pleasure of purchasing our next home through them. Throughout our experience of moving home, they demonstrated how the process should be handled, unlike our agents selling our home. In our opinion they went above and beyond. With a team, very well led by Hollie-Anna, we received weekly phone calls, giving us regular updates on what we needed to do and what we were waiting on from other parties involved. They were always on the other end of the phone, willing to speak and explain various processes and always more than willing to assist in anyway they could.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind comments, Ben. It's great to see we kept you updated and assisted you whenever you needed us. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
Googlea thoroughly first class experience, the initial contact with Graham was knowledgeable, simple and quick, and our assigned negotiator Aliyah, is a total ray of sunshine in these difficult days, she listens, remembers, reacts and is a complete professional presenting herself, Miles & Barr and our property superbly. A first rate experience who we have no problem endorsing and recommendingPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMe and my partner have had an outstanding experience with your team. The entire team was very nice and helpful. James helped us with mortgage and we are very pleased with how he handled it. We also wanted to highlight Hollie-Anna, she was by far the best. She was very accommodating with our request and made sure we were looked after. Thank you very much for your help. Jasmin & Angelo
Jasmin and Angelo, thank you so much for taking the time to leave a review about the service you experienced across our business, from sales to mortgages. We always strive to deliver a positive customer experience and the colleagues you highlighted will be thrilled to read your feedback. If there is anything else we can help you with, please do not hesitate to contact us. Lauren - Communications Manager
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
5/5
TrustpilotGreat experience with Miles & Barr as…
Great experience with Miles & Barr as first time buyers.
Thanks so much for taking the time to leave us a review. Louise, your sales progressor, and the team will be so pleased to hear of your feedback. Wishing you every happiness in your first home!
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
TrustpilotOur sales Progressor
Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.
5/5
GoogleBen was brilliant. He arrived on time and explained the process fully to us when he came to see my mother's property. It's a huge thing for her to consider selling and Ben was very patient and understanding and if she should decide to sell, we would certainly get back in touch with him.
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
TrustpilotMiles and Barr have been extremely good…
Miles and Barr have been extremely good communicators and always quick to respond. I found Shelley Webster made the whole process a lot easier and nothing was too much trouble. She's a real asset to the business.
5/5
GoogleA friendly, welcoming service from the team at Miles & Barr Faversham. Ben is very knowledgeable and has been helping us with our property search as first time buyers. He has understood our requirements very well and has done a great job matching us up with suitable properties. Excellent communication and very organised.
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
1/5
GoogleNot impressed, expensive, recommend solicitors which were useless, didn't fully check buyers. Lack of communication until we complained and esculated issues. Eventually sold place when we said we were going somewhere else. Told we had cash buyers and wanted to be in within 6 weeks, 5 months later eventually sold place but house was left vacant and incurred expenses due to us moving out early as was told they wanted to move in straight away!!lack of co ordination between teams when they were on annual leave. Will never use again and fighting for refund
Many thanks for providing us with your feedback Mr Edwards. We are pleased to have had the opportunity to discuss the issues highlighted in your review with you directly. Once again we would like to express our well wishes to you. Kind regards, Miles & Barr
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
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Tell us what you need and we'll put you in touch. Miles & Barr Faversham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swale.
