Bairstow Eves Sittingbourne reviews in Swale

★★★★★ 5/5

Google

We recently sold our home through the Countrywide group and cannot thank them enough for all the time and effort they put in to help us reach our goal. We dealt with Amelia and she was absolutely amazing. The perfect combination of courtesy and professionalism which really helped at a very stressful time. Even our sellers agents commented on the first class job that Amelia did and I simply cannot recommend her, and Bairstow Eves, highly enough. A big thank you from my wife & I.

Melvyn · 27 November 2023

★★★★★ 5/5

Google

My partner and I recently purchased our first home together, we had the pleasure of working with Abbie as our mortgage broker, she came highly recommended by friends. We now understand why. From start to finish, Abbie made the entire process feel seamless and stress-free. She was always just a phone call away, ready to answer any questions with patience and clarity. What stood out most was how genuinely invested she was in our journey, her care and dedication were evident every step of the way. Abbie’s expertise in the field is outstanding. She took the time to thoroughly research and compare options to ensure we secured the most competitive rates available. Her professionalism, knowledge, and personal touch make her an invaluable asset to Bairstow Eves. While we didn’t interact much with other team members at the branch, they were consistently warm, welcoming, and attentive, offering us coffee and friendly service at every visit.

Ollie · 2 May 2025

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 5/5

Google

Simply put, Amelia is absolutely brilliant at her job. My house move was not straightforward or simple, there were numerous ups & downs along the way but if it wasn't for Amelia I would have given up completely. Her focus and dedication to her clients is second to none and I can't recommend her highly enough. She is exceptionally professionally, knowledgeable and keeps her clients informed every step of the way. I now consider Amelia to be a friend to me and my family. If you want to find a new home, put your trust in Amelia and she will look after you from the start to completion.

Laura · 23 October 2023

★★★★★ 5/5

Google

I have just moved into my first house this week after renting almost 11 years and Amelia was instrumental behind the move from day one. I was so impressed by Amelia's professionalism and willingness to help beyond her remit to make sure my whole conveyancing process follow smoothly. Amelia was outstanding in resolving any queries I had during the whole conveyancing process and always made her available to my constant queries. The last bit of exchange/completion process of the whole contract was very stressful due to vendor's onward move delays but kudos to Amelia she handled it like a pro and gone out of her way to make sure it was done within my absolute required time frame. I owe a lot to Amelia for making my dream a reality and would highly recommend her for being the best estate agent ever. I really hope she gets all the recognition for her amazing work and wish her all the very best in future. Amelia you are an asset to Countrywide and you are a star. Regards Saadat

Saadat · 23 October 2023

★★★★★ 5/5

Google

Recently I reached out to Bairstow Eves to enquire about letting as I was just transferred to Sittingbourne by my company. Tracy Scott picked up to call and she promised to call me if anything comes up. A few days later she called to inform me about two different flats, she make viewing arrangements and I was available to view the apartment. She was really helpful to show me both flats. She made sure I fill the required form and she keep me updated. She is friendly, helpful and diligent in her job. Thank you Tracy Scott

Sodiq · 23 October 2023

★★★★★ 5/5

Google

I recently secured employment overseas and I needed to LET my property. I can honestly say that Bairstow Eves made the process of preparing my property for LET effortless. From the moment I contacted them, they were fantastic. Everything was explained comprehensively, and they took time to answer any of my questions. The advertising of my property was excellent. My tenant fully checked. The admin including the online landlord portal is excellent so this means that I am kept informed about everything. Shout out goes to Carina, Nic and Tracy - you guys are amazing! I hope you enjoyed the cakes! :)

Ricky · 23 October 2023

★★★★★ 5/5

Google

Tracey and Carina was absolutely amazing, easy to work was very informative they made the process so easy just want to say a huge thank you to these amazing people and helping us get a beautiful home for my family.. it’s a shame I could only give 5*

Jermaine · 10 April 2025

★★★★★ 5/5

Google

Recently let a property from Bairstow eves, Leah was helping me so much through the process and I extremely pleased with the service they provided

Laura · 8 December 2025

★★★★★ 5/5

Google

Absolutely amazing service! Would 100% recommend. We had some issues with our solicitors during the process which unfortunately caused delays but Bairstow Eves were so helpful, communicative and trustworthy throughout the entire process. Couldn’t recommend or thank them more! Lovely people all around :) Big thanks to Abbie, Kelly and Amelia you guys were wonderful

Ollie · 12 December 2024

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

Bairstow Eve team in Sittingbourne has been incredibly professional both their morgage and letting teams, I cannot fault them for any reason. They dealt with people professionally and guiding you step by steps to your enquiries. The letting team are exceptional when it comes to updating you on your rent and repairs. I’m having a very interesting experience with them at the moment and I hope it continue like this. Very good management.

Victor · 23 October 2023

★★★★★ 5/5

Google

From the first day I walked into Bairstow eves Sittingbourne, to the day we viewed as a family and the day we moved all in, one thing was consistent all through - the genuine interest to help. The staff we've spoken to ever since have shown this attribute consistently. Keep up the good work Bairstow eves 👍. Nick was absolutely charming in his demeanor and desire to help right through..

MindersTouch · 27 November 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I have just sold my flat with this agent and the service was impeccable from start to finish. Amelia was very personable and kept in touch with me at all times to keep me updated on the progress of the sale. I would highly recommend this agent to sell your home in the Sittingbourne area. Keep up the great work.

Michelle · 25 May 2024

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

30-11-2020 Tracy Scott from Bairstow Eves/Countrywide Mann letting ,in Sittingbourne Kent. Has been professional genuine and very helpful. She is always available for calls and replies her emails The same day. A massive thank you to Tracy , great example for Bairstow Eves in Sittingbourne. Every letting agent needs some one like Tracy.I would recommend Tracy to All landlords and tenants. Landlord Tracy Scott & Kelly Harrisan, the letting agent at Bairstow Eves in Sittingbourne ,are , very helpful and always go the extra mile to help. Absolutely lovely people. Thank you ever so much for your time and help. (07-02-2020. ) Tracy Scott The letting agent at Bairstow Eves in Sittingbourne is always polite, efficient, first class support, first class admin and work.She has gone out of her way to help again and again . Thank you . She is a Diamond young lady. Highly recommended.

James · 23 October 2022

★★★★★ 5/5

Google

I let a property through Bairstow Eves, have done for a number of years and during this time have found their service to be professional and thorough. My main praise though goes to Sue Sanderson, property manager; Sue is an exemplary professional, she keeps me updated and informed on any works that need attending to, she is calm, measured and thorough in her attendance to any property matters, she provides excellent customer service and is a pleasure to deal. Well done Sue.PositiveProfessionalism

Martin · 23 October 2022

★★★★★ 5/5

Google

Having used Bairstow Eves for a very smooth house purchase back in 2019, I immediately contacted the team again for my sale in 2021. Undecided on letting or selling the property, the Bairstow Eves team in their Sittingbourne branch patiently took me through both options, and I felt fully informed to allow me to make a decision. Fees were clear and transparent from the start, and the process of each decision was fully explained. Deciding to sell, a very realistic selling price was decided upon - which I was more than content with. An open house was quickly set up, and within one day, 7 offers were on the table! To my delight, all were over the asking price, with the final accepted price significantly advance of the asking - All thanks to the hard work of the wonderful team at Bairstow Eves. The sale went through smoothly and quickly, and the BE team were great at keeping me informed as to progress. Fees were fixed, so there were no surprises, even though the house sold for more than anticipated. I absolutely recommend Bairstow Eves to anyone in the Sittingbourne area thinking of buying or selling a property.

Lucy · 23 October 2022

★★★★★ 5/5

Trustpilot

People like Mohamed make the world a better place.

We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.

KaJon · 8 October 2025