Bairstow Eves Sittingbourne reviews in Swale

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I have just sold my flat with this agent and the service was impeccable from start to finish. Amelia was very personable and kept in touch with me at all times to keep me updated on the progress of the sale. I would highly recommend this agent to sell your home in the Sittingbourne area. Keep up the great work.

Michelle · 25 May 2024

★★★★★ 5/5

Google

Brilliant experience. Had a tricky purchase due to conveyancing issues and these guys pushed and chased it constantly for me. Very grateful and would absolutely use them again. Felt consistently like they were on my side during a tough purchase.

Emily · 11 June 2026

★★★★★ 5/5

Google

I recently had my house valued by Bairstow Eves. The customer service was consistently high across the team. In my valution appointment it was nice to be shown who the whole team where. People buy people, not just a service and these are the people I would recommend.

Julie · 11 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

30-11-2020 Tracy Scott from Bairstow Eves/Countrywide Mann letting ,in Sittingbourne Kent. Has been professional genuine and very helpful. She is always available for calls and replies her emails The same day. A massive thank you to Tracy , great example for Bairstow Eves in Sittingbourne. Every letting agent needs some one like Tracy.I would recommend Tracy to All landlords and tenants. Landlord Tracy Scott & Kelly Harrisan, the letting agent at Bairstow Eves in Sittingbourne ,are , very helpful and always go the extra mile to help. Absolutely lovely people. Thank you ever so much for your time and help. (07-02-2020. ) Tracy Scott The letting agent at Bairstow Eves in Sittingbourne is always polite, efficient, first class support, first class admin and work.She has gone out of her way to help again and again . Thank you . She is a Diamond young lady. Highly recommended.

James · 23 October 2022

★★★★★ 5/5

Google

I let a property through Bairstow Eves, have done for a number of years and during this time have found their service to be professional and thorough. My main praise though goes to Sue Sanderson, property manager; Sue is an exemplary professional, she keeps me updated and informed on any works that need attending to, she is calm, measured and thorough in her attendance to any property matters, she provides excellent customer service and is a pleasure to deal. Well done Sue.PositiveProfessionalism

Martin · 23 October 2022

★★★★★ 5/5

Google

Having used Bairstow Eves for a very smooth house purchase back in 2019, I immediately contacted the team again for my sale in 2021. Undecided on letting or selling the property, the Bairstow Eves team in their Sittingbourne branch patiently took me through both options, and I felt fully informed to allow me to make a decision. Fees were clear and transparent from the start, and the process of each decision was fully explained. Deciding to sell, a very realistic selling price was decided upon - which I was more than content with. An open house was quickly set up, and within one day, 7 offers were on the table! To my delight, all were over the asking price, with the final accepted price significantly advance of the asking - All thanks to the hard work of the wonderful team at Bairstow Eves. The sale went through smoothly and quickly, and the BE team were great at keeping me informed as to progress. Fees were fixed, so there were no surprises, even though the house sold for more than anticipated. I absolutely recommend Bairstow Eves to anyone in the Sittingbourne area thinking of buying or selling a property.

Lucy · 23 October 2022

★★★★★ 5/5

Trustpilot

People like Mohamed make the world a better place.

We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.

KaJon · 8 October 2025

★★★★★ 5/5

Google

I would whole-heartedly promote the Bairstow Eves Sittingbourne Lettings team, not only for their exceptional professionalism, clear (non jargon!) talking and efficiency, but more than that, I cannot thank them enough for their kindness. I lost my mother shortly after deciding the let my property; Carina, Nick, Tracy and the team were empathetic and understanding throughout and continue to be a pleasure to work with.

Lucy · 27 December 2023

★★★★★ 5/5

Google

I have no words to express myself. Amelia and her team were brilliant! We have an opportunity to buy the house that we were tenants. It was a great opportunity for us and she helped us to achieve our dream. I'm really thankful for everything she has done for us.

Nathalia · 22 September 2024

★★★★★ 5/5

Google

Had an excellent experience with Bairstow Eaves, they were knowledgeable, and even though I had researched the subject quite well ahead of time, their knowledge and competence really gave me the confidence I needed during this big transaction. Especially thankful to their mortgage broker service and Abbie Mewett, top rate.

Robert · 11 March 2026

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Google

Excellent service, professional and friendly. Gets the job done in an efficient manner. Always on the end of the phone to answer queries. Full of knowledge for buying and selling advice from start to finish. Also the mortgage advice was amazing and we will definitely be using them again as well. We used this estate agent to sell our leasehold 2 bed flat. Totally recommend them.

Rebecca · 11 October 2025

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

I had my house valued by Bairstow eves this year, found them very professional even though i didn’t decide to sell. I will use in the future if i did want to sell 😀 …

Dawn · 11 June 2026

★★★★★ 5/5

Google

Letting a property through Bairstow Eves Letting Agents is always a pleasure due to the professionalism of the staff, their friendliness and promptness in sorting things out when problems arise, as they frequently do in the sometimes tricky business of renting out residential property,

Christopher · 15 October 2024

★★★★★ 5/5

Google

I was very happy with the service I received from Bairstow Eves with weekly updates from Lewis. Amelia came round to value my property and gave me all the information I needed. I received a very professional service from both Amelia and Lewis. Due to personal circumstances I have had to withdrew my property from the market.

JULIE · 22 November 2025

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Google

Really happy with the service that the estate agents provided when purchasing my first property!! Amelia and Kelly were God sent and really made a stressful process manageable!! Amelia really had my back through this entire process, she's THE BEST!

Toni · 15 November 2024

★★★★★ 5/5

Trustpilot

Bairstoweves recently acted on my…

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Nicky · 17 March 2025

★★★★★ 5/5

Google

These guys took on selling my property back in October, finalised on the 18th December. Wasnt plain sailing through no fault of the team, but Kelly and the rest of the team went out of their way to make sure it crossed the line. Even went above and beyond what they're expected to do to help. Would strongly recommend them. They took on board that I had previous issues with other firms harassing me every week to start the sale process, but these guys respected my wishes and didn't put any pressure on me at all. And it all happened naturally and smoothly. I chatted weekly with Kelly and felt I had more of a friend than I did an agent. Once again thankyou all, you are a credit to your brand.

Stephenie · 23 October 2021

★★★★★ 5/5

Google

After a particularly long and difficult purchase (due to Covid) we have just completed through Bairstow Eves Sittingbourne. Paige has been fantastic, she has always called me when she said she would, she has always been honest and clear even in difficult situations and has done so much chasing - up and down the chain, even when we felt like it was all going to fall through, Paige wouldn’t give up and brought it all together. Along with Gary who is so knowledgeable about mortgages and lenders I would highly recommend Bairstow Eves.PositiveResponsiveness, Professionalism

Josie · 23 October 2021