Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI highly recommend anyone looking for an Estate Agents in the Sutton area. I just moved to UK and got my new flat :) this team, specially Val, made this so much easier for me.... Thank you.
Mohammad · 31 August 2022
Agent replied
Mohammad, Thank you for taking the time to write us a review. Val & I very much appreciate your kinds words and hope you enjoy your new property. Pleasure doing business with such a genuine person.
Steven
★★★★★ 5/5
GoogleI was hesitant at first about switching agents but I’m so glad I did! The level of service I received from Martin & Co was amazing, specifically from Conor. He was always there to advise me and his knowledge was very impressive.
I could not recommend them highly enough!!
Callum · 5 July 2019
Agent replied
Callum, thanks you for taking the time to submit your kind review. I will pass on your positive comments to Conor & the team.
★★★★★ 5/5
GoogleI was hesitant at first about switching agents but I’m so glad I did! The level of service I received from Martin & Co was amazing, specifically from Conor. He was always there to advise me and his knowledge was very impressive. I could not recommend them highly enough!!
Callum · 31 March 2019
Agent replied
Callum, thanks you for taking the time to submit your kind review. I will pass on your positive comments to Conor & the team.
★★★★★ 1/5
TrustpilotGemma Daniels-Pearce at Martin and Co…
Gemma Daniels-Pearce at Martin and Co was an awful experience for me.
Cristi · 20 July 2025
★★★★★ 5/5
TrustpilotI have found Martin & Co both…
I have found Martin & Co both trustworthy and very efficient in handling my property. It is a great relief to me knowing I can rely on them to administer all aspects of legislation and maintenance but also that they keep me informed of anything I need to know.
Mr · 13 June 2018
Agent replied · 7 April 2023
David, thank you for the review, we appreciate your business and look forward to working with you further.
★★★★★ 5/5
TrustpilotVery nice property
Very nice property. Nice management, specially nice support from Sarah and William.
Boby · 25 June 2025
★★★★★ 5/5
TrustpilotPleasure to deal with
I have several properties that I rent out, and Martin & Co are by far the best letting agents that I deal with. Stuff gets done quickly, and you always feel like they’re on the ball. Very efficient, and a pleasure to deal with.
Christian · 6 June 2018
Agent replied · 7 April 2023
Thank you Christian, first review on trust pilot! much appreciated we look forward to continuing to work with you.
★★★★★ 1/5
TrustpilotWhat a sham company
What a sham company! if there was an option of zero stars I would have given that! They are bullies for both tenants and landlords. They are manipulative to gain in their own interests. Very bad experience! They have no professionalism at all.
Schumz · 8 July 2018
Agent replied · 7 April 2023
Dear Schumz,I can see that you have given us a poor review, Unfortunately I cannot understand how we do not know who you are and how without any issues with someone who is both a tenant and Landlord that you can possible have written this review truthfully. We know all of our Landlords and Tenants. Your "review" also seems rather vague. However, if there is the small chance that your review is valid then please contact me on 0121 321 6090 and we shall discuss the issue that has lead you to write this review. I therefore can only conclude that this review is fake and done inspite or in error. We will be in contact to report this to Trust pilot.Andrew ClintonManagerMartin & Co Sutton Coldfield
★★★★★ 1/5
TrustpilotIf I can give no star I definitely…
If I can give no star I definitely will, Poor service, never responds to your phone calls and staffs are all about giving you misinformation. Stay well away from this company.
Rish · 22 October 2021
Agent replied · 13 July 2025
Hi Rish,
Thank you for taking your time to leave a review. Our team will always get back to you and we have a messaging service should you not get through to us straight away. We pride ourselves on service and I myself drove down to meet you with spare keys to your flat after you locked your own in and could not make it to our office.
As a reminder about the deposit process which you appear to have an issue with at present, our policy is to keep all discussions in writing in case of ADR. The landlord has requested quotes, which he is entitled to do within the terms of the tenancy deposit scheme.
If you have any queries, please don't hesitate to contact our team.
Kind Regards,
Matthew Clinton CePAP MARLA
Branch Manager
★★★★★ 1/5
TrustpilotIf I can give no star I definitely…
If I can give no star I definitely will, Poor service, never responds to your phone calls and staffs are all about giving you misinformation. Stay well away from this company.
Ambarishan · 22 October 2021
Agent replied · 7 April 2023
Hi Rish,Thank you for taking your time to leave a review. Our team will always get back to you and we have a messaging service should you not get through to us straight away. We pride ourselves on service and I myself drove down to meet you with spare keys to your flat after you locked your own in and could not make it to our office.As a reminder about the deposit process which you appear to have an issue with at present, our policy is to keep all discussions in writing in case of ADR. The landlord has requested quotes, which he is entitled to do within the terms of the tenancy deposit scheme.If you have any queries, please don't hesitate to contact our team.Kind Regards,Matthew Clinton CePAP MARLABranch Manager
★★★★★ 5/5
GoogleBrilliant experience with these guys secured me perfect rental property within 7 days including referencing and meeting landlords - very clear advice regarding fees and payments they have ensured 2016 has ended on a high for me - highly recommended
Catherine · 21 April 2017
Agent replied
Catherine, sorry missed the reply on this review, you kinds words are very much appreciated.
★★★★★ 5/5
TrustpilotExcellent customer services
These guys are very helpful, quick to respond and very accommodating in delivering the best service. They take all the hassle out of renting my property, maintaining it and take great care of my property and tennant.
Mrs · 7 June 2018
Agent replied · 7 April 2023
Thank you for the review, we hope to work more closely in the future.
★★★★★ 5/5
TrustpilotI would recommend martin@co for certain…
I would recommend martin@co for certain they have helped me immensely with the sale of my own property 2020 and my brothers sale in 2021 very helpful understanding, kind polite and they get the job done at your convenience even through covid 100 %professional and our rep miss c webster many thanks to you and you team
Lavinia · 16 January 2022
★★★★★ 5/5
GoogleFirst class service and completely professional with the human touch.
Would highly recommend.
Terry · 13 April 2023
Agent replied
Thanks for your kind review Terry
Steven
★★★★★ 5/5
TrustpilotI’m a local landlady and have used…
I’m a local landlady and have used Martin and co-for quite awhile now, excellent service. Andy has always found excellent tenants for my properties ithat I have wouldn’t hesitate in using them again.
Jacquie · 9 June 2018
Agent replied
Thank you, we have always appreciated your business, we hope to see you soon
★★★★★ 1/5
TrustpilotWouldn’t bother with this company they…
Wouldn’t bother with this company they allow the home owners to discrimnate against you if your on benifits the attitudes we got was disgraceful totally disgusting
Lady · 4 March 2021
Agent replied · 13 July 2025
Hello, we have requested information from you via TrustPilot to find out more information about your review, unfortunately this has not been forthcoming.
As you have not provided further information, we are unable to investigate your experience further. All of our staff are trained on discrimination laws and the benefits can be taken into account when applying for a property. Our referencing providers will accept all benefits apart from housing benefit to which the applicant is not yet a recipient of.
Should you wish to apply for a property, please get in contact with us and affordability will be calculated based on current income (including benefits).
Kind Regards,
Matthew Clinton MARLA
Branch Manager
★★★★★ 5/5
GoogleFirst class service and completely professional with the human touch. Would highly recommend.
Terry · 1 September 2022
Agent replied
Thanks for your kind review Terry Steven
★★★★★ 5/5
TrustpilotGreat service.......
As a landlord I have my properties fully managed by Martin & Co. They are efficient, quick to respond, helpful and I am very happy with their service.
Kim · 14 June 2018
Agent replied · 7 April 2023
Thank you for the review Kim, it is much appreciated
★★★★★ 5/5
GoogleI have found them very friendly and helpful. Much better service than other estate agents i have dealt with
Nikki · 20 April 2020
Agent replied
Thank Nikki, really appreciate your positive feedback.
Steven
★★★★★ 4/5
Trustpilotexcellent service friendly staff just…
excellent service friendly staff just one issue little difficult to speak to some 1 on the phone .its mainly through emails
Mr · 14 June 2018
Agent replied · 7 April 2023
Thank you! it is much appreciated. We always try and use emails more than phones for written records and to ensure that messages do not get missed. If you need to speak to us on the phone, just call and leave a message with one of the team if you want to speak to a certain person or email across for a call back and we always do so.
★★★★★ 5/5
Trustpilotbest estate agents I have used
best estate agents I have used! They are a pleasure to work with and always get the job done!
Miss · 6 June 2018
Agent replied · 7 April 2023
Thank you, selling your home was a pleasure. Lovely house too!
★★★★★ 4/5
TrustpilotExtremely friendly management
Extremely friendly management. Have had no need to complain since we took out a contract with them.
Mr · 8 June 2018
Agent replied · 4 July 2023
Thank you for the review it is much appreciated
★★★★★ 4/5
TrustpilotExtremely friendly management
Extremely friendly management. Have had no need to complain since we took out a contract with them.
Mr · 8 June 2018
Agent replied · 7 April 2023
Thank you for the review it is much appreciated
★★★★★ 1/5
GoogleVery disappointing agency.
Mb · 13 April 2022
Agent replied · 13 April 2026
Always unfortunate for all, when a letting Application fails on referencing. We agreed & returned the holding deposit as promised. No surprise the Tenant waited until they received the funds back, before submitting a poor review.
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