Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnscrupulous and unprofessional - zero stars
Our flat is on the market - luckily for us our agent is not Martin & Co, however... we had a viewing request from a gentleman who wished to see our flat at 9am on a Sunday. The day before the viewing was due to take place I found a letter in our mailbox, the letter was from Martin & Co and was an attempt to get our business/allow Martin & Co to market our property. It was from the same person who had booked to view our property - the name was quite unusual so there wasn’t any doubt that it was the same person. The letter (with handwritten envelope) was sent the same day the viewing booking was made, I therefore think he only booked a viewing in order to obtain our flat number so that he could send his badly written letter (in which he proclaims he has many buyers waiting to buy a property in Sutton, even though our property is in Morden). His mobile number was on the letter so I called him and asked him to confirm he was attending the viewing the following morning, he claimed he never made the booking - blatant lie. He claimed to be a cash buyer when booking the viewing. If I hadn’t checked our mailbox the day before the viewing and found this letter we would have spent hours on the morning of the viewing cleaning and tidying on my husband’s only day off, whilst also trying to look after our two small children, only for no viewing to take place. There was an outside possibility that there was another person with the same name who would turn up to the viewing - needless to say the time of the booked viewing came and went and no one showed up.
Sophie · 26 August 2018
Agent replied · 7 July 2025
Thanks you for making us aware of this situation. We have a new employee who's actions which may have caused you concern. We now know these are as a result from his previous employers experience & practices.
We have addressed the matter and apologise for any inconvenience caused.
If you wish to deal directly with me regards any complaint, please don't hesitate to contact me personally. Steven Eustration Director 32 Stonecot Hill, Sutton, SM3 9HE.
★★★★★ 5/5
GoogleWe would highly recommend this estate agents as we have just completed a sale with them. Steven went out of he's way and did the extra mile for us and alot of this was in he's own personal time . We live a hundred miles away and Steven made it so easy and worry free for us. A big thank you to you Steven for everything you have donePositiveResponsiveness, Quality, Professionalism, Value
Derek · 11 June 2021
Agent replied · 10 June 2024
Derek & Maggie, Thank you for your very kind review, delighted you trusted us with your property and it went through for you both.
Steven
★★★★★ 4/5
GoogleMartin & Co are definitely better than a lot of other Estate Agents we have dealt with. Steven is very knowledgable and experienced. We were first time buyers and he gave us some really helpful advice along the way. He was always there for us, at the end of the phone or email. Conor was also very accommodating and helpful. Thanks Martin & Co
Zo · 9 January 2022
Agent replied · 9 January 2024
Zohrab, thank you so much for taking the time, to give the Martin & Co Sutton office a positive review. We strive as a team to look after everyone the best we can, delighted we were able to help you, buy your new home.
★★★★★ 5/5
GoogleGreat thanks to Steven and Val for their great help, answering our questions and spending a lot of effort to follow up between two parties. I would highly recommend Martin & Co. for their excellent service.
Thomas · 23 March 2024
Agent replied · 7 April 2023
Thomas,
Thank you for your very kind feedback, it was a pleasure to help you find you first home in the UK.
★★★★★ 4/5
GoogleMartin & Co are definitely better than a lot of other Estate Agents we have dealt with. Steven is very knowledgable and experienced. We were first time buyers and he gave us some really helpful advice along the way. He was always there for us, at the end of the phone or email. Conor was also very accommodating and helpful. Thanks Martin & Co
Zohrab · 4 July 2021
Agent replied
Zohrab, thank you so much for taking the time, to give the Martin & Co Sutton office a positive review. We strive as a team to look after everyone the best we can, delighted we were able to help you, buy your new home.
★★★★★ 5/5
GoogleMartin & Co did an excellent job in helping us sell our home. Steve is an experienced agent who supported us through the process, I would highly recommend and definitely use them again.
John · 23 March 2024
Agent replied · 20 October 2023
Thanks for your very kind feedback, it's very much appreciated by myself and the team. Rarely do we meet an owner who went to such great lengths to help get the deal through also, a real team effort so huge thanks you.
★★★★★ 5/5
GoogleSteve and his team have been a pleasure to deal with. This was the first move for mum in 30 years and the care and consideration to her position was genuine and attentive. The entire process from marketing, open house events and ongoing …
Michaela · 13 April 2023
Agent replied
Thank you Michaela for your very kind feedback. It was a pleasure to help your mum move, thanks to you also, for your assistance throughout the process. … More
★★★★★ 5/5
GoogleI would highly recommend Steven Eustration at Martin & Co, Sutton for his excellence service; he is probably the best estate agent I have ever dealt with.
Due to his extensive experience, he has an ability to pre-empt all kinds of … More
Will · 24 March 2023
Agent replied
Thank you for taking the time to provide us with your lovely feedback and very kind review. Much appreciated. … More
★★★★★ 5/5
TrustpilotCarol Foster
I can highly recommend Martin and Co. They were extremely proactive in marketing and selling our property with special thanks to Matthew Port who dealt with our sale in a very professional, supportive and effective manner. Many thanks!
Carol · 4 March 2025
★★★★★ 5/5
GoogleApproached Steve at Martin & Co for assistance with renting out Mum's house for one year after she died to help with administration of her Estate. Having no knowledge of residential landlord laws and protocol we were very grateful to Steve for taking time to discuss the arrangement with us and undertaking to keep us all within Government guidelines for a relatively small fee. Thank you!
Janet · 8 September 2024
Agent replied · 24 August 2024
Janet, thank you & your family, for your kind review and for trusting us with your mother property. It was our pleasure to help you all, under difficult circumstances. We wish you all the best in the future and please don't hesitate to contact me if you need ant other help.
regards
Steven
★★★★★ 5/5
GoogleWe can highly recommend this estate agent to any future sellers.
Steven and Conor were very professional and advised and kept us updated at all stages.
We were so appreciative of all that Steven and Conor did to achieve the sale, at a great price, through to completion in such a short time.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 27 May 2021
Agent replied · 26 May 2024
Thank you Sarah for taking the time to send us you lovely review, it was a pleasure helping you. Steven
★★★★★ 5/5
GoogleI received a fantastic service from Eustration. He helped me with the sale of my property from the very beginning until completion. He paid attention to all details, he was felxible with viewings and very well organised with the administrative part of the process. As a result, sale process was fast and efficient, without any surprises or complications. I couldn't have wished for a better experience!
Reka · 9 August 2024
Agent replied · 6 August 2024
Reka, Thank you for your kind review. It was a real pleasure to help you move, we got you there in the end, thanks again for trusting us with your property. All the best
Steven
★★★★★ 5/5
GoogleI recently completed on my property that took a very long time due to the case being Probate. Steve was excellent throughout the whole process keeping me informed and trying to get matters concluded as quick as possible. A very personal touch and genuinely caring, would highly recommend!
Ian · 13 April 2022
Agent replied · 26 June 2024
Thank you for your kind review Ian. Yes, sorry it took longer than expected, but it's all yours now! All the best Steven
★★★★★ 4/5
GoogleMartin & Co are definitely better than a lot of other Estate Agents we have dealt with. Steven is very knowledgable and experienced. We were first time buyers and he gave us some really helpful advice along the way. He was always there for …
Zo · 13 April 2022
Agent replied · 13 April 2026
Zohrab, thank you so much for taking the time, to give the Martin & Co Sutton office a positive review. We strive as a team to look after everyone the best we can, delighted we were able to help you, buy your new home.
★★★★★ 5/5
GoogleMartin & Co did an excellent job in helping us sell our home. Steve is an experienced agent who supported us through the process, I would highly recommend and definitely use them again.
Giddo007 · 4 June 2023
Agent replied · 11 May 2023
Thanks for your very kind feedback, it's very much appreciated by myself and the team. Rarely do we meet an owner who went to such great lengths to help get the deal through also, a real team effort so huge thanks you.
★★★★★ 5/5
GoogleI would highly recommend anyone looking for an Estate Agents in the area. I have recently sold my house and Steven and his team made this so much easier for me....and they took the hassle out of everything. Steven always answered my emails …
Jane · 13 April 2022
Agent replied · 8 June 2024
Jane, thank you on behalf of the team & myself, for taking the time to give us your positive feedback. We very much appreciate you trusting us to sell your property in the first place. I am delighted it went though first time and more that that you were happy with all our efforts. Means a lot.
Steven Eustration
★★★★★ 5/5
GoogleI used Martin and Co Sutton to sell my house and found Steven to be very efficient and considerate in his negotiations. I would recommend him to anyone who is selling their house in the locality.
Christine Bunn
Christine · 19 June 2025
Agent replied · 22 June 2025
Christine, thank you for letting us help you sell your property & for your very kind review. We wish you all the best.
Regards
Steven
★★★★★ 5/5
GoogleSteven was brilliant in helping me sort out tenancy for our property in such a record short time. He did this completely remotely during the lock-down. I really appreciate his help and professionalism, especially at a very challenging time for everyone. I would strongly recommend him to others.
Chinemerem · 30 March 2021
Agent replied
Thank you so much for you kind and positive feedback, much appreciated. Glad it went so smoothly in those challenging times. Thanks again for giving us the opportunity to help you let your property.
Steven Eustration - Director
★★★★★ 5/5
GoogleIf you are looking for a serious, attentive, professional and caring agency then you MUST choose this one! They are absolutely fantastic and attentive people, always available to help and meet your needs. A special thanks goes to Val, she has been wonderful and very patient with my not flexible schedule, always trying to find a way to make things easier for me. The process of renting a flat has never been so easy, smooth and stress free!
It's nice to see people like Val and Steven that still value the human side of their job.
Thank you again!
Sara · 13 April 2023
Agent replied
Dear Sara, we really appreciate your very kind & honest feedback about how you felt after renting a property through Martin & Co Sutton. I was delighted to see how impressed you were with all Val's efforts and & know she will appreciate you taking the time to give us your lovely review. We both hope you will enjoy your new flat and please don't hesitate to come back to us, if there is anything else we can help you with.
Regards
Steven Eustration - Director
★★★★★ 5/5
GoogleThese guys are brilliant, they found me my perfect apartment, and in such a short time. It was the smoothest process I've ever had when finding a property.
Thank you Conor for going above and beyond, you're a star!!!!
Amy · 13 April 2022
Agent replied
Thank you Amy for your kind and positive review. As the business owner I'm always delighted to see customers, happy with our customer service. Especially the feedback for Conor, who works hard every day as part of the team, who we are very proud of. Enjoy your new place and thanks again
★★★★★ 5/5
GoogleThese guys are brilliant, they found me my perfect apartment, and in such a short time. It was the smoothest process I've ever had when finding a property. Thank you Conor for going above and beyond, you're a star!!!!
Amy · 30 March 2022
Agent replied
Thank you Amy for your kind and positive review. As the business owner I'm always delighted to see customers, happy with our customer service. Especially the feedback for Conor, who works hard every day as part of the team, who we are very proud of. Enjoy your new place and thanks again
★★★★★ 5/5
GoogleSteven was very helpful and honest and would highly recommend him.
Shangevan · 10 June 2024
Agent replied · 18 May 2024
Thank you for the very kind review, It was a pleasure helping you
Regards
Steven
★★★★★ 5/5
GoogleMartin & Co Sutton Surrey is owned and run by Steven Eustration, who in our opinion is very experienced professional, trustworthy, and courteous.
He organised our viewings so that it caused minimum disruption to us and also …
Peter · 13 April 2022
Agent replied · 8 June 2024
Peter & Hazel, thank you for your very kind review, it was a pleasure for the whole team to help you move. I hope you new purchase goes through smoothly and on time. Thanks again for trusting us with your lovely home.
★★★★★ 5/5
TrustpilotExcellent Service at Martin & Co.
Having chosen Martin & Co we were extremely pleased with the level of service given by Matthew Port. His professional approach and knowledge were faultless giving prompt and full attention to all our queries. Our house sale was held together and ran very smoothly throughout. We thank you for this and would have no hesitation in recommending Matthew at Martin & Co.
Adrian · 8 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
