Trusted Agent profile · Sutton
Verified
★★★★★
939 reviews across 2 platforms
92 High Street, Carshalton, SM5 3AE, Sutton, SM5 3AE
Hunters's office in Sutton, at 92 High Street, is rated 3.2 out of 5 across 939 reviews on two platforms, including 327 Google reviews rated 4.8.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Ceejay for making my new home in place and he is very kind thank you so much Ceejay for the good work much appreciated
Thank you Simbiso, I'm delighted I was able to help and I look forward to handing you the keys very soon! Ceejay :)
5/5
GoogleFantastic team of professionals, highly recommended. Paula is a very good professional and is super helpful.
Thank you so much Amer, I am pleased to hear I was able to advise you at your viewing. Paula :)
1/5
TrustpilotI am very disappointed:
I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.
1/5
TrustpilotI would strongly advise others to think…
I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleVisited a property with Ceejay yesterday, nice guy was at the property ready to meet me. Very knownable about the property and had clear and full answers to my questions.
Thanks Chris, I'm glad I was able to provide a smooth viewing experience and wish you all the very best in your property search. Ceejay :)
5/5
GoogleCeejay was so professional and prompt with his response. I am very satisfied with his service.
Thank you so much, Abel! It’s truly been a pleasure working with you, and we’re excited to welcome you to your new home soon. Ceejay :)
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
GooglePaula was absolutely great! Thank you so much for your guidance and hospitality. Great customer service.
Thank you Tim for the kind review! I am delighted I was able to help. Paula :)
5/5
TrustpilotHunters have sold our house…
Hunters in Bearwood have sold our house expertly…Mark followed our remit , dotting all the eyes and crossing the tees. They offer and maintain a friendly professional experience at all times.. Mark and Cherie were/are a delight to work with solving any issues as they arise .. If you want to seek a property use them⭐️⭐️⭐️⭐️⭐️
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotMy experience with Hunters was deeply…
My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!
5/5
GoogleWe were on view of an apartment at Carshalton that we are interested in buying. Our estate agent Paula was very professional, polite and helpful. We would definitely recommend this real estate company.
Thank you Petar for this lovely feedback! I am so glad I was able to help. Paula :)
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property. Landlord accepted application but needed to contact freeholder to seek permission to let. Original chap I was dealing with was superb, but he went on leave. Hunters then left me sat for a week without communication, and let to someone else during that period. Absolutely infuriating waste of time and effort and an appalling way to treat a potential customer. Don't go near them.
1/5
TrustpilotInvasion of privacy-HUNTERS LETTING AGENTS IN TRING-why not answering e mails matters
HUNTERS LETTING AGENTS IN TRING Thinking of renting via Hunters in Tring? My experience is very poor, at the moment they are not even replying to my e mails. Have had lots of problems with hot water etc, but my Xmas has been ruined by landlord taking it upon themselves to enter my home, poke around, opening cupboards etc, comment on water heater left on, all whilst I am away, under the pretext of a non essential repair that has been outstanding for 4 months at least. Hunters seem to think this is all ok, no reply to any of my e mails (nothing new there), for the last 4 days. I think this is really irresponsible behaviour by a letting agent as this feels like an invasion of privacy, am struggling to get early flight home to try to stop this from happening. I think there are good reasons why Hunters don't actively have a trust pilot account, on reading the reviews that is understandable.
5/5
GoogleWe have had a great experience with Hunters, especially with our estate agent Ceejay. Ceejay has been great at communicating with quick responses. He is nice natured and has been very helpful when viewing & after answering any questions we had!
Thank you Madeline - I am delighted to read such a positive review and I'm thrilled you found my service helpful. I look forward to working with you in purchasing your first home! Ceejay :)
5/5
GoogleCeejay was professional, punctual, and clear throughout my viewing today. He provided all the necessary information concisely and made the process straightforward. I appreciated the way he showed me around the property and answered my questions clearly.
Thank you so much Jourdane! All the best, Ceejay :)
5/5
GooglePaula was an absolute pleasure to work with, very professional and knew all the answers to my questions, 5* service
Thank you so much Rob! I am delighted I was able to help :) Paula
5/5
GooglePaula has been exceptional. Any questions i have she has responded to in a timely manner and has made a long process painless. Would definitely recommend
Hi Tracy, thank you so much for this lovely review! I am glad I was able to make the process smooth for you. Paula :)
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional" My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns. Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities. Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately. Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility. Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family. Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves. Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem. Hopefully they won't charge them for a wet room!!!
5/5
TrustpilotI have been struggling for months to…
I have been struggling for months to find a decent flat to rent. I tried several letting agents, but none of them could find a suitable place for me. However, I finally found Hunters Letting Agents, and I want to thank Amy for guiding me through all the necessary steps to secure my flat. I would highly recommend Hunter Letting Agents to anyone in search of a rental property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Sutton office has 939 reviews across two platforms: 327 on Google, 612 on Trustpilot (across the whole business).
Hunters Carshalton is rated 3.2 out of 5 across all 939 reviews, and 4.8 out of 5 on Google from 327 reviews.
Hunters Carshalton, 92 High Street, Carshalton, SM5 3AE, Sutton, SM5 3AE.
