Trusted Agent profile · Sutton
Verified
★★★★★
940 reviews across 2 platforms
92 High Street, Carshalton, SM5 3AE, Sutton, SM5 3AE
Hunters's office in Sutton, at 92 High Street, is rated 3.2 out of 5 across 940 reviews on two platforms, including 328 Google reviews rated 4.8.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleCeejay was professional and very helpful as he was able to answer all our questions about the property, which made the entire process quick and smooth.
Thanks Kariisan, it was a pleasure meeting you and your family and I look foward to further negotiatons with you! Ceejay :)
1/5
TrustpilotRefused due to having children, unlawful discrimination
Contacted this agency regarding a view of 3-bedroom house. The advertisement contained no restrictions regarding families with children. During the phone call, the first question asked was whether we have children. Once this was confirmed, we were immediately refused solely on that basis. I asked several times why this restriction was not stated in the advertisement, but I received no explanation or answer. Refusing access to rented accommodation because a family has children constitutes unlawful discrimination under the Equality Act 2010. Letting agents are legally required to comply with this legislation, regardless of landlord preference. This experience raises serious concerns about the agency’s compliance with UK equality law. I am sharing this publicly so other families are aware.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
5/5
GoogleI am a current buyer with Hunter and Ceejay is the agent of the property we viewed, he was very professional and punctual and was able to answer any questions we had about the property. He was also able to offer suggestions on areas we weren't sure of.
Thank you so much we're really glad we was able to assist you in your property search! Ceejay :)
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
TrustpilotValuation and extension options - excellent service
We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional. Adam visited our property with genuine interest and took the time to understand how we currently use the space and how we hope to use it in the future. His thoughtful suggestions opened our eyes to possibilities we hadn’t considered, creative yet cost‑effective ideas that could give us the extra space we’ve been craving. What impressed us most was Adam’s honesty and depth of knowledge. He provided clear insight into the current market value as well as the property’s potential, even highlighting grants we might be eligible for. His advice helped us think far beyond our initial plan and gave us confidence in the decisions ahead. Hunters have proven themselves to be true experts in their field, professional, approachable, and genuinely invested in their clients. Adam, in particular, deserves recognition for helping us picture the full potential of our home and for giving us so much to consider. We would not hesitate to recommend Hunters, and if we ever decide to sell, they will be our first choice of agent.
5/5
GoogleI had a viewing with Hunters estate agent in Carshalton area. Thank you so much Seito for your help in finding my dream home. You have been patient and kind throughout the process, starting from viewing appointment till showing the property and I really appreciate it!
Thank you Lai Lai, It has been a pleasure trying to help you find your dream home. Seito 😊 …
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time. When I arrived and called their office, they initially lied, saying they would sort it out and call me back. After waiting 20 minutes with no update, I called again, only for them to blame me for going without having received an email confirmation, instead of acknowledging that their agent cancelled the appointment without notifying me. Overall, very unprofessional.
5/5
GoogleThank you Ceejay and Paula for the professionalism and patience with all my questions.
Thank you Kristina, I am thrilled we've been able to help secure your new home! Ceejay :)
5/5
GoogleExcellent service by all staff, we were kept informed from start to finish. Very competitive fee’s. If your thinking of selling buying or renting your home you won’t be disappointed.
Ah, Kevin - thank you so much! It has been a pleasure from start to finish! Wishing you every happiness in your new home. All the very best, Fleur & the team
1/5
TrustpilotAppalling group of folks!
Appalling group of folks! This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice Unlawful terms in the tenancy agreements, do not uphold their mutual terms as the agent, assume consent to access outside of tenants availability and threaten to break in unlawfully. Have done repairs in house that have caused injury and condition of rental has damaged tenant belongings, mould not disclosed, just covered up to blame tenant later when we leave, constantly asking for access and putting employment at risk but accuse tenant of breach when asked for compensation as in the tenancy agreement . Barely manage property unless theyve been reminded something important has expired. Estate agent happy to make threats to break and enter without legal knowledge, on behalf of a company that is owned by another agent that is well known for illegal practice, unsure if landlords know the legality of the contracts they've signed with Hunters without knowing and checking whether the terms are legal and lawful. Convinced they will be attempting to take money from the deposit as a form of ponzy scheme that pays for more unsafe repairs in propertys, check your doors, lights bulbs and curtain rails dont fall on your child's head, and if the property sets on fire Hunters will deny any accountability, so I doubt they will have integrity in the case of death and if you lose your job because of them they'll kick you out after breaking in (illegally) to make it possible to kick you out. Staff cant cope with reading lots of words in a row, so they don't acknowledge or respond to complaint and the staff will reframe anything you say or do in their favour anyway. Eve's review confirms our experience, its almost the same. They will evict if you ask them to ensure your home is safe and to uphold their mutual terms of the tenancy, they do not follow the eviction to repossession procedure lawfully and expect you to agree to hand the keys back by the notice period they decide at random without serving recorded notice and further violating access law. Using commercial laws for residential properties hoping noone will notice and they will not be accountable when the landlord is in court at their own expense.
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
1/5
TrustpilotHunters - Tring - useless
Given that the purpose of an estate agent is to bring sellers and buyers together, as a potential buyer I found Hunters service abysmal I tried to make a viewing appointment for a property they had for sale. They said they would phone or email me. Nothing. Tried again two days later. Person I spoke to seemed surprised at what had happened and said would get back to me. Nothing. Were I to be selling a property, I would not be using this estate agency. Perhaps they only do it as a hobby.
5/5
GoogleThe property is fine and the service by the estate agent was great she showed me everything and was very helpful with any questions I asked, she also told me we’re the trainer station was 5 Stars
Thank you for the lovely review, I am thrilled you had a pleasant experience with us! Paula 😊 …
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
5/5
GoogleThank you Lauren for showing me around a property that is currently on the market to rent. You were lovely, professional, on time and welcoming. You let me feel at ease to ask any questions. Thanks again and looking forward to hearing from you. The property was clean, homely, neutrally decorated and perfect located!
Thank you for the great review! I'm glad to hear your experience was positive. Lauren
5/5
GoogleCeejay was very helpful and knew the details of the property we asked for whilst showing us round
Thank you Josh! I really appreciate your feedback and look forward to working with you on this exciting journey. Ceejay :)
1/5
TrustpilotAre the staff in the Highfield Road…
Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.
5/5
GoogleJust rented a Property with the Help of these brilliant team. Thank you Fleur for all your help and i did appreciate the flowers. You guys went beyond necessary and i like the clarity with every step of the renting process.
Thanks so much Sofia! We wish you every happiness in your new home and we look forward to assisting you throughout your tenancy. Fleur
1/5
TrustpilotVery bad customer service.
Very bad customer service. I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.
5/5
GoogleCeejay showed us the property and we were able to ask information to which he had full knowledge. Thank you Nice house but not what i am looking for
Thank You - I really appreciate your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
