Hunters Carshalton reviews in Sutton

★★★★★ 5/5

Google

Ceejay Hallam, I would like to take a second to thank you for your wonderful service. You are really good at what you do. Also I would like to thank Fleur ticker for wonderful guidance and support and I recommend them very highly. Wish you best of luck to your future. Thanks.

Jalwin · 10 October 2025

★★★★★ 5/5

Google

I cannot recommend Fleur and her team highly enough. As an overseas landlord, it is difficult to find someone capable of managing my property but my experience with Hunters was exceptional . They found me a fantastic tenant, managed my property while it was let and kept me updated with timely inspections and dealt with maintenance issues when needed. They found me a buyer and helped immensely with the sale process by communicating regularly with all parties to ensure we met my deadline of completing by the end of the tax year. Fleur is professional, helpful and an expert in her field, an absolute pleasure to deal with.

Linda · 10 October 2024

★★★★★ 5/5

Google

We had an excellent experience with Paula from Hunters, who was exceptionally professional and responsive throughout the whole process. She ensured all our questions were resolved, making this the smoothest rental experience we’ve ever had. We highly recommend Hunters Carshalton and will certainly return to them when we are ready to purchase our next property.

Wai · 30 August 2026

★★★★★ 5/5

Google

Ceejay Hallam was so professional and friendly. He really went out of his way to help me find a time to view a property. I was updated with emails and phone calls throughout and this makes such a nice change! I would highly recommend Hunters. Thank you!

Kyla · 10 October 2025

★★★★★ 1/5

Trustpilot

Hunters Exeter are a joke!

Hunters Exeter are a joke! My sons been waiting since the end of July for the return of deposit monies. They completed a report which resulted in a £560.26 claim against the £4,649 deposit monies for giving the property back in a better condition when they took over the lease. This was put in dispute and my son can’t even get he’s share of the undisputed deposit monies returned which is £681.46 despite 2 out of 6 of the tenants receive theirs back. TDS have been completely useless and Hunters have refused to help BUT they created the problem. Hunters say TDS have the deposit monies and TDS say Hunters have the monies. Looks like I need to involve the police!

Ian · 7 October 2026

★★★★★ 5/5

Google

Paula M. was very professional and friendly. She was quick to understand and patient with my questions. I felt great in the viewing with her helpful presence. Thank you Paula.

Gor · 24 February 2026

★★★★★ 5/5

Google

Paula was friendly and helpful showing us around the property.

Rosie · 17 July 2026

★★★★★ 5/5

Google

Ceejay was very helpful and professional throughout the process. Great service from Hunters.

Anjireddy · 28 May 2026

★★★★★ 5/5

Google

We had a really good viewing with Mr Seito Smith from Hunters estate agents in Carshalton. He was extremely polite and engaging, very professional with great knowledge regarding the property and with the local area. His attention to detail with all aspects of the viewing was extremely impressive! Overall he’s a credit to the team and company! It was an easy score to make 5/5 stars. Thank you Seito 🙂

Marjorie · 10 October 2024

★★★★★ 5/5

Google

Ceejay was very helpful. All questions answered. Very friendly and professional.

Nana · 10 June 2026

★★★★★ 5/5

Google

Paula has been very helpful, professional, and easy to communicate with. Great service so far, highly recommended!

Gent · 7 April 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 5/5

Google

Paula was great in explaining the details about the property and very helpful.

Arun · 23 April 2026

★★★★★ 5/5

Google

Ceejay was very welcoming and professional at the viewing, a credit to hunters! Thank you

Daisy · 7 April 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 5/5

Google

Paula has been very helpful in explaining the property to me.

Jobin · 3 May 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Trustpilot

5 years renting with no issues at all

I rented an apartment through Hunters (Otley & Ilkley) for five years and honestly had a great experience the whole time. They were always quick to reply, super easy to deal with, and sorted any issues straight away - no chasing needed. Communication with the landlord was also really smooth thanks to them. Big thanks to Donna, Libby, and Leister for being so helpful and friendly over the years. Would definitely recommend Hunters if you're looking for a letting agent you can rely on.

Anna · 26 April 2025

★★★★★ 5/5

Google

I would like to thank Ceejay Hallam from Hunters for helping us with the property viewings and providing the relevant information. He has been proactive and responsive through out our process.

Reena · 21 October 2025

★★★★★ 5/5

Google

We are so incredibly with Hunters and their professionalism. Want to give the biggest shout out to Ceejay who not only was great at showing us around our new home but also keeping in contact with any answers to our massive list of questions. Ceejay, you have been a star!

Ryan · 24 March 2025

★★★★★ 5/5

Google

Ceejay was very polite and nice, answered all my questions

Jaycee · 16 April 2026

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026