Every review we hold for the Sutton office, from every platform, shown as written. First names only.
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5/5
GoogleWe just started letting a flat from haart.
Their customer service has been PERFECT!!!
I'll update this in a few months after the inevitable maintenance is required, but the viewing of flats, the writing of contracts, answering our questions etc. They've been brilliant.
Thanks to Sophie and the team! :D
Chris Β· 29 July 2019
Agent replied
Dear Chris & Katrina
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home.
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5/5
GoogleChris was so friendly and welcoming, very polite and helpful. Answered any questions I had. Communication has been amazing, a pleasure to deal with.
Kelly Β· 27 August 2023
Agent replied Β· 24 March 2024
Hi Kelly,
Thank you for the review!
haart lettings, Sutton
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4/5
GoogleDaniel was great in arranging a plumber to attend after reporting a leak that very same day. Great job
Patrick Β· 25 December 2023
Agent replied Β· 24 March 2024
Thank you for your five star feedback.
Haart Sutton Property Management
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5/5
GoogleI would like to thank Chris Faulkner as a professional agent who helped us with property searching. He was very helpful, honest and responsible. Amazing agent!
Anna Β· 28 June 2023
Agent replied Β· 24 March 2024
Thank you Anna! It is appreciated.
haart lettings, Sutton
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5/5
GoogleThaznil was very professional, kind, and polite. He had tremendous patience with us, showing us the properties and answering our many questions. Thanks for your help Thanzil.
Fabio Β· 29 May 2023
Agent replied Β· 24 March 2024
Thank you for sharing your experience! haart lettings, Sutton
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5/5
GoogleChris Faulkner was our agent and he was such a help. He helped us find the most amazing place and was very friendly and proffesional. 100% recommend heart
Aimee Β· 29 April 2023
Agent replied Β· 24 March 2024
Thank you for sharing your feedback, it is appreciated.
haart lettings, Sutton
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5/5
Google10/10 service! What a great letting agency! This is our first time using this agency and I highly recommend it. We had Thanzil work with us in getting our property and I can say without his help we wouldβve definitely been lost, he helped us step by step in the process and answered every question we have, if youβre considering working with this company I recommend you go with Thanzil. Looking forward to moving to our property!
Mohammad Β· 25 March 2023
Agent replied Β· 24 March 2024
Dear Mohammad, thank you for your kind review, glad to of been of assistance. Thanzil haart, Lettings.
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5/5
GoogleTiffany was absolutely fantastic when assisting with my maintenance enquires, was helpful, efficient, and really responsive. Much appreciated Tiffany thank you.
Daniella Β· 26 October 2023
Agent replied Β· 24 March 2024
Thank you for the positive feedback !
haart property management
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5/5
GoogleI want to shout out that Thanzil was quite helpful, approachable and supportive throughout the letting process.
Saloni Β· 24 January 2024
Agent replied Β· 24 March 2024
Thank you for the lovely review!
haart lettings, Sutton
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5/5
GoogleReally helpful and friendly. Sophie kept an eye out for me in finding a new place and let me know once something was available. Really great having the support of the agency working to get you into a place that suits you. Fantastic service at Sutton! Job well done.
Gavin Β· 29 July 2019
Agent replied
Hi Gavin, thank you for taking the time to leave us feedback. We really appreciate it.
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5/5
GoogleWe Recently sold our house Through Haart estate agents after being on the market with numerous other agents.
Our Salesman Tarek was Great he gave us a Friendly personal service and booked in more viewings which helped us to achieve the sale!
Thank you very much!
The Baker Family!
Darren Β· 29 July 2019
Agent replied
Dear Mr & Mrs Baker, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. haart sales
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5/5
GoogleChris was a star, very professional and extremely helpful. Thank you for helping us to secure our new family home! π‘ β¦
Leah Β· 26 September 2023
Agent replied Β· 24 March 2024
Thank you for the lovely feedback.
haart lettings, Sutton
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5/5
GoogleI had a great experience haart letting, the customer service was brilliant. Chris Faulkner made it effortless for me to get an apartment.
Olawale Β· 27 August 2023
Agent replied Β· 24 March 2024
Thank you for the 5 stars !
haart lettings, Sutton
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5/5
GoogleHenna Hussain was very helpful and professional.
Gary Β· 25 July 2024
Agent replied Β· 24 August 2024
Thank you for your five star review.
haart Sutton property management.
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5/5
GoogleThank you Tiffany Cooper in the property management team for her continued help and support.
GombkΓΆtΕ Β· 23 February 2024
Agent replied Β· 24 March 2024
Thank you for your five star review
Haart Sutton Property Management.
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5/5
GoogleOur agent Tiffany Cooper was really friendly & helpful. Good knowledge & understanding of our requirements. Highly recommend her.
Mitchell Β· 25 November 2023
Agent replied Β· 24 March 2024
Thank you for the fantastic feedback on our team!
haart Property Management, Sutton
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4/5
GoogleThanzil was great he helped me find a property that I liked and done everything in his power to make sure I got what I wanted! Thank you!
Aliyah Β· 25 March 2023
Agent replied Β· 24 March 2024
Dear Aliyah, thank you for sharing your feedback.
haart lettings, Sutton
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5/5
GoogleChris and the team at haart in sutton are amazing helped us all the way through and kept us updated and advised us with everything. Can't fault them.
Claire Β· 25 March 2023
Agent replied Β· 24 March 2024
Hi Claire, Thank you very much for your kind words. Chris, lettings
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5/5
GoogleFantastic service at Haart. Thanzil was extremely helpful and quick to arrange viewings for us. I would not hesitate to use them again, thank you for your help
Neil Β· 25 March 2023
Agent replied Β· 24 March 2024
Thank you very much for this wonderful review Neil, it's been a pleasure to be of assistance! - Thanzil, haart Lettings Sutton
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5/5
GoogleLaszlo is very helpful. He performed his work professionally and efficiently. I recommend it to everyone. We need more people like that in this world. Keep it up.
Adam Β· 25 March 2023
Agent replied Β· 24 March 2024
Hi Adam, thank you for the positive review!
haart lettings, Sutton
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1/5
GoogleTheir service is slow and business practice is deceiving.
I am a landlord and ordered a property visit back in February and we are now in November this was never arranged. When I asked about progress they would say they were waiting for tenants' confirmation, but then a few months passed nothing happened. Five months after my instruction, they finally said they would enter the property using management keys but then guess what? Nothing happened! One month later when I checked, the person said she no longer managed the area and asked me to contact her colleagues! So 9 months (and counting) have passed they could not do a simple task of property visit. Yes I know it is partially tenants' fault but Haart did not bother to chase and use options they have (e.g. management keys). Amazing.
So I decided not to use their service. I contacted Haart, and guess what? They said they would charge me a withdrawal fee of six weeks rent + VAT! I was in shock as I never heard of such fee. When asked, they said βas per your signed terms of business to withdraw from haart you would be required to pay the withdrawal feeβ¦β. But I never signed anything like this! When pressed, they finally admitted that they just sent some notifications about the change of business terms since I firstly signed up.
So I used Google to research their historical documents and found that they added this fee in 2019. I also went through my past emails and found this "notification" of change of business terms. In the notification email, they even very kindly include a table of "some of the key changes", which curiously did not mention this withdrawal fee. Only when you clicked the link to view the full 10-page document you would see the withdrawal fee. If we assume a 6-week rent is Β£2000 (~Β£1400 per month), the total withdrawal fee would be Β£2400. For such a big fee it is amazing if they forgot to mention it in the table of "key changes". How convenient that it was only buried in the 10-page full document which was only linked not attached in the email.
When your customer express the wishes to leave, instead of asking what went wrong and what can be improved, they throw this to your face (ironically the person who told me this withdrawal fee was the same person who I initially instructed to do the property visit). Unbelievable.
Chao Β· 9 November 2024
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5/5
GoogleRosie took care of me from the moment I called and registered my interest in a flat to the move in; I never had to deal with another person and she was always on hand if I wasnβt sure about something and would reply to my emails within 30 minutes. At a stressful time, Rosie made it all stress free. A very impressive young Lady and a credit to the company and I canβt recommend her highly enough!
George Β· 24 April 2020
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5/5
GoogleAbsolutely fantastic agency! Chris has been fantastic in helping us with everything. Always on the other end of the phone when we needed support.
Shauna Β· 28 June 2023
Agent replied Β· 24 March 2024
Great Review of Chris Many Thanks for the 5 stars.
haart Sutton Lettings
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5/5
GoogleHaart manages the property we are renting. They are professional and responsive in terms of communication.
I dealt with Arran who has been very supportive of the issue with our heating and ensured a quick resolution to the issuePositiveResponsiveness, Professionalism
Anil Β· 25 August 2021
Agent replied
Many thanks for your Review Anil, it is much appreciated!
Thanks, Haart Lettings Sutton
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
