Cubitt & West Sutton reviews

★★★★★ 5/5

Google

I found Katie and her team to be really knowledgeable, helpful and professional. They were always on time and called viewers in the morning to ensure they were still attending to ensure my time wasn’t wasted by no-showers. I would most definitely use C&W again, trust worthy agents which certainly isn’t easy to find these days! Lucy Parsons.

Jacqueline · 15 January 2024

★★★★★ 5/5

Google

I’ve been looking for a flat that could suit my needs and Tyler was very professional, patient and helpful at every step of my journey. A big thanks to Tyler for his support. I’ll for sure contact the company when I’ll be ready to buy a property.

Fanta · 12 August 2024

★★★★★ 5/5

Google

I have used Cubitt & West on two occasions now to let my properties. The service has been excellent from start to finish, the staff are very professional. I was continually kept informed of progress and suitable tenants were secured very quickly. Huge thanks to Robin and Tyler for ensuring the process was smooth and efficient! I would wholly recommend Cubitt & West.

Natalie · 24 March 2025

★★★★★ 4/5

Google

Overall I’m happy with the services provided, Brooke, Katie and Kurran were really helpful throughout the whole process. However, please if your property is on help to buy please make sure the developer is registered because I wasted quite a lot of time waiting for the registration to come through, even though the property was listed as it was. On the other hand, the guys were always very proactive and responded to my queries in a timely manner. Thanks a lot CarolinaPositiveResponsiveness

Carolina · 11 November 2021

★★★★★ 5/5

Google

As a first time buyer, I initially felt unsure about the buying process, however Mia explained everything in a simple way which made the whole thing very easy. Mia was always friendly and reassuring which definitely made the whole process go through smoothly and hassle free. She responded to emails and phone calls promptly and always kept me up to date throughout the whole process which was very reassuring. All of the team at the Sutton branch were always happy to help and solve any problems.PositiveResponsiveness, Quality, Professionalism

Rachel · 11 November 2021

★★★★★ 5/5

Google

I started my journey with Cubitt and West in the lockdown where Katie Branch Manager conducted a virtual appraisal. I found them to always be professionally straight forward and honest with no hidden agenda . I knew they had a big database which would be called before the launch and their sales negotiators were excellent at creating interest . My flat was sold on the first viewing , they came with a lower offer but the team pushed the buyers for asking price working in my favour they did not present the final offer to me until they had the best to give . Their door was always open for scanning documents , arranging mortgage and asking questions , they always had time to speak to me. During the purchase we had an issue with the joint freeholder and also my solicitors Alison their file handler was fantastic at chasing and pushing solicitor every few days and not just my solicitor but also other parties involved as sometimes the solicitors would not respond or send the documents required . We had a few issues with the buyers regarding some points they raised with a survey again Alison and the team helped negotiate the price which resulted in a very little reduction . Overall they were fast and delivered everything they said they would . Yes their fee came in higher than other agents but well worth it , we honestly would not be in the position we are now had it not been for the quick sale and constant negotiations and file handling on their side . They can easily handle buyers silly requests and unlike many agent work fully in your interest . I have friend on the same road who advertised their flat at the same time with cheaper agents and who’s property sold for much lower and one which is still on the market . You get what you pay for and if it’s the best price and best service you need to have as little stress as possible I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Amode · 11 November 2021

★★★★★ 5/5

Google

We have just completed our house sale with Cubbit & West and have been really pleased with the excellent service we received. Lucy and the team at Sutton are friendly, professional and really hardworking. From the first moment we asked them to do a valuation, they worked really quickly to find a buyer (before the house had even made it to Rightmove). Although we don’t wish to move again for a while, we will certainly use them next time and would highly recommend them to anyone. We also took advantage of their mortgage advisor Michael Wookey who, along with Madison in his team, provided a fantastic service. Thank you!!

Louise · 11 November 2021

★★★★★ 5/5

Google

We contacted Cubitt and West after seven months of viewings with two different estate agents who were unable to sell our house. Katie promised to sell it within a month, for our asking price. She managed to get us an offer within a week and we received exceptional customer service throughout the whole process. We completed within four months and Cubitt & West supported us with all our enquiries. The staff, particularly Tamsin, were always helpful and quick to respond. I would definitely recommend them to anyone selling their property.

Ivana · 11 November 2021

★★★★★ 5/5

Google

So fourteen weeks ago we decided to put our house on the market, from the initial call to Mia and her expert knowledge on the marketplace and her friendly enthusiastic attitude we put our house up for sale. Two days later the property was online and a further twelve days had seen fifty people through our doors professionally manged by Mia and her colleagues. We achieved £26500 over our asking price with a staggering twenty two offers made. Eleven weeks later we had completed on the sale with what can only be described as the most stress free sale that I know off. We used Cubit and west's solicitor's, Holly like Mia has to be commended for what she achieved in what was two off the busiest months for house sales in a long time. But I must focus my praise ultimately on Mia who time and again was my personal secretary as I dropped in unannounced, scanning documents sending emails clarifying things when I was uncertain always with a calming demeanor and a smile on her face. I cannot recommend Cubit and West and their Solicitors highly enough and would highly recommend them to anyone looking to sell their property. I believe you pay for what you get, in life, yes they were more expensive than the likes of purple bricks but as I've described I know the service I received and ultimately what we got for our house would not have been achieved by another estate agent. Lastly we didn't put our house on the market until late April our sale was never going to be finalised in time for the stamp duty holiday, what they achieved was not down to this factor.PositiveResponsiveness, Quality, Professionalism, Value

David · 11 November 2021

★★★★★ 5/5

Google

I have purchased my first property through Cubitt & West Sutton branch and I could not have more positive feedback to give. From the initial viewing and through the conveyancing process the team has been exceptional. Katie (branch manager and sales manager), Alison and Mia were my main points of contact and looked after the sale and were beyond responsive, professional and super prompt. Katie/Alison were incredibly proactive in making sure everything is done to speed up the process and took the stress out for me. They were always a phone call away and would chase the seller/solicitors immediately. They also took time to answer any and all of my first-time-buyer questions and did so with care and due-diligence. Having heard so many horror stories about estate agents/conveyancing this was so refreshing - could not be happier. Many, many thanks to Katie and the team at Sutton!PositiveResponsiveness, Quality, Professionalism, Value

Elle · 11 November 2021

★★★★★ 5/5

Google

Cubitt & West Sutton have been absolutely brilliant in helping to coordinate my first time property purchase transaction. They have been super responsive, efficient, always helpful and resilient in addressing the occasional delay, making my first property purchase an altogether relatively stress free process. They have recommended their conveyancing and mortgage advisory services to me as well, those services have been excellent too. Special thanks to Katie Walrond-King who was driving my purchase through to completion with relentless positivity. Thank you!

Karina · 11 November 2021

★★★★★ 5/5

Google

I recently sold my property through Cubitt & West Sutton (after I had bought it through them in the first place) and was extremely satisfied. Katie was able to achieve an outstanding sale price within a handful of weeks and Alison was a star on client liaison. They have a strong book of potential buyers, know the area well, their valuation is spot on and most importantly they actually care about doing a great job. Very good value for money as well, given that I don't think I would have achieved the same sale price with a different (potentially cheaper) agent, especially not this quickly.PositiveResponsiveness, Quality, Professionalism, Value

Christina · 11 November 2021

★★★★★ 5/5

Google

We chose Cubitt and West in Sutton for the sale of our property because we were aware of positive reviews and customer satisfaction. We contacted the Branch Manager Katie, who appeared to be friendly and professional, and she arranged a valuation within 2 days. The property went onto the market very quickly and the viewing and offer process was efficient. Katie was good, thorough and swift at dealing with emails and phone calls, always returning our calls as soon as possible. Her team member Alison was also friendly and proactive, which helped to speed up the progress of the transaction. Our experience with Katie and her team was good and I would be happy to recommend Cubitt and West in Sutton to friends and others.PositiveResponsiveness, Professionalism

L · 11 November 2021

★★★★★ 5/5

Google

My wife and I started our journey of trying to sell our property approx. 12 months ago during which time we were let down on a number of occasions by potential buyers pulling out of any agreed transaction. Katie and her team always had our best interests at heart and once potential buyers were found, Tamsin, the Senior Sales Progressor, worked tirelessly to bring matters to a satisfactory conclusion. Thank you all.

Brian · 11 November 2022

★★★★★ 5/5

Google

Alessandra looked after me and she was fantastic! She was always available if I had any questions and was extremely accommodating with booking my views. It’s always a pleasure speaking with her and she made a very exciting experience even more memorable.

SUSANNAH · 16 March 2026

★★★★★ 5/5

Google

Amazing dealings with Cubitt & West Sutton , Katie and Alessandra , so thorough , helpful and so good at keeping in touch with updates. I would highly recommend them to anyone selling or buying a property . Thankyou so much

Sally · 16 March 2026

★★★★★ 5/5

Trustpilot

Great experience as a tenant of Cubitt and West

I would like to thank Marc Stills for his consistent dedication and outstanding support to us over the last few years. His professionalism and reliability have made a real difference, and we deeply appreciate his excellent service.

Anastasia · 3 December 2025

★★★★★ 5/5

Google

Currently purchasing a flat via Cubitt & West and I cannot be more pleased with the entire team, especially Joe! Everyone is exceedingly professional, offered great help and amazing advice, so much that this process has been essentially stress free. I also really appreciate they know it's me every time I call - It's a lovely feeling and it shows all small and big things matter to them. Highly recommend!

Michelle · 11 November 2022

★★★★★ 4/5

Google

This is the second time I have worked with the Sutton branch and yet again they have been brilliant! I must say a massive thank you to Kurran and Alison in particular as they have been fantastic from start to finish! Not only did they sell my flat they helped me find the perfect house! The rest of the team including Katie Mia and Lucy have also been really great! I cannot recommend them enoughPositiveResponsiveness, Quality, Value

Kevan · 11 November 2021

★★★★★ 5/5

Google

A huge thanks to Kurran and Tamsin for excellent customer service over the last couple of months and especially on Wednesday when I was feeling so stressed and overwhelmed. They made my first time buying experience just that little bit easier. I would definitely recommend Cubitt and West as an estate agent.

Karen · 14 February 2024

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly. Helping you as much as they can

Amber · 8 October 2026

★★★★★ 5/5

Google

Letting team ( Robin Sanassy).Great experience with him I wish you have the luck to work with him. We rented a house recently and we are very satisfied with the experience we had ! I can say that the communication was spot on and he did reply to all emails and phone calls even under the current difficult circumstances .He knows what he is doing,and he knows how to work with people ! Thank you Robin for everything and if We have to rent a house again in the future will use your services again!Much appreciated .

DAF · 11 November 2020

★★★★★ 5/5

Google

C&W were professional and friendly throughout and succeeded in getting a sale for close to the asking price. Previous listing with 3 other Sutton agents over 3 years had not got a result, si thanks for the perseverence. Katie was super helpful when we had last minute issues with our mortgage offer and helped to get us a better one through their own contacts in days. C&W listened and acted on our feedback on marketing and were quick with phone and web updates. Thanks also to Kurran and the rest of the team for their efforts and keeping us informed.

Wright · 11 November 2020

★★★★★ 5/5

Google

Excellent experience with Cubitt & West Sutton. For first time buyers, Katie and Alison were extremely helpful and informative every step of the way and always on hand to answer any questions we had. Especially during the pandemic when things were quite uncertain, both eased concerns and talked us through various options we had. Very professional throughout and also lovely people in the whole branch. Special thanks to Katie for recommending properties for us when we weren’t sure what we were looking for.PositiveResponsiveness, Professionalism

Jane · 11 November 2020