Cubitt & West Sutton reviews

★★★★★ 5/5

Google

I had a great experience working with Georgia Gunson. From the initial viewing to the final paperwork, the entire process was handled with total ease. Georgia was incredibly responsive and proactive, ensuring everything was sorted …

Shivansh · 16 March 2026

★★★★★ 1/5

Google

Disorganised chaos. We are renting a property through them. Our main point of contact went off unexpectedly and everything fell apart from then. They are disorganised and “misaligned” on their own processes. Arrangements were made for us to get the keys early (in writing), which suddenly was “not policy” and impossible to do. Our lease agreement was only received at 16:00 the day before moving and incorrect, despite repeated reminders of the specifics. Once signed, suddenly now it was acceptable to collect the keys, in contrast to what they had said was policy and impossible. We only received our lease and arrangements to get the keys when my husband physically went to the office. They pretend to be all friendly and apologetic but they genuinely don’t care.

Carol · 10 November 2024

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Trustpilot

Id recommend Cubitt and West to anyone…

Id recommend Cubitt and West for anyone wanting to sell their home. The whole team went above and beyond to make the experience as stress free and as positive as possible for my elderly mum. They couldn't of done more to support her and even going beyond their job description to help her organise and fill in paperwork. Truly a 5* service where kindness wasnt just because they were being paid. Honestly wonderful human beings.

Irene · 7 May 2026

★★★★★ 5/5

Google

Although I didn't use Cubitt and West to sell my property I had several conversations with Katie as she was selling my buyers property. Honestly, I can't rate her highly enough. It was a difficult move and the only person who actually told me what was going on was Katie - she helped sort out the delay in the chain and took the time to speak to me even though I wasn't her client. Just brilliant - thank you Katie.

Lorraine · 20 October 2024

★★★★★ 5/5

Google

I would like to extend my sincere thanks to Yasmin for her outstanding support throughout the renting process. She was consistently helpful, responsive and professional at every stage. I am particularly grateful that she accommodated a last-minute viewing outside of normal hours, which made a significant difference. Her flexibility and dedication were greatly appreciated. Thank you again for your excellent service. ☺️

Maria · 9 April 2026

★★★★★ 5/5

Google

We are grateful to Cubitt & West especially Katie, Joe and Sophie who have been efficient in ensuring the sell of the flat is as smooth as possible. This is the second time we have instructed Cubitt & West having helped us buy the flat that we are now selling after 11years. The marketing and customer service is incomparable. We received an Offer on the flat at the selling price on the open morning - 7 days after listing the house on the market. We received regular updates as the sell progressed and the conveyance recommendation was excellent. I would use them again in future. Thank you Cubitt & West Team :)

Brenda · 11 October 2024

★★★★★ 5/5

Trustpilot

Julie and her team were a pleasure to…

Julie and her team were a pleasure to deal with when the house went on the market from start to finish.

Sarah · 8 June 2026

★★★★★ 5/5

Google

I initially tried to sell my flat through a different agent last year, despite knowing it would be difficult due to the high service charges. I found a cash buyer after reducing the price and instructed my solicitor, who is a friend, to get the process started. He kept me updated promptly, but he frequently mentioned that the buyer's solicitor was difficult to reach and extremely slow. Whenever I raised this with the agent, they assured me the buyer was serious, and I trusted their word. As time went on, it became clear that the buyer’s solicitor hadn’t done much work, as confirmed by my solicitor. The agent also pressured me to have my tenant leave the flat to supposedly speed up the sale, which turned out to be a mistake. After five months of waiting, I realized the process was dragging on, and I asked the buyer to either exchange or pull out. Unfortunately, the buyer withdrew with some unbelievable excuses. While buyers can pull out at any time, I felt misled by the agent for not properly monitoring the solicitor’s progress or updating me on the situation. I then contacted Cubitt & West in Sutton, where I had a very positive discussion with Katie. She advised me on a reasonable marketing price, and I felt well supported throughout the process by both Katie and Esme. Sophie, the sales progressor, ensured great communication between myself, the buyer, and both sets of solicitors, regularly chasing updates to keep everything on track. Thanks to their hard work, the contract has now been exchanged, with completion set for 17th September. I can’t thank Katie, Esme, and Sophie enough for their excellent service. They made the whole experience smooth and stress-free, and I strongly recommend Cubitt & West to anyone looking to sell. Amazing team!

H · 11 September 2024

★★★★★ 5/5

Trustpilot

I asked Cubitt & West to let my…

I asked Cubitt & West to let my property in Brighton. Cieran and Ava were fantastic. I would recommend this agent 100%.

Tracey · 6 May 2026

★★★★★ 5/5

Google

Very good experience! The process went quickly and was straightforward. Ben was professional and made sure everything moved smoothly. A positive experience finding a flat - would recommend!

Dounia · 16 March 2026

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 5/5

Google

Esme has been an absolute star from the beginning of my search for a property in the sutton area.she listens to Client needs and tries to match requirements of the client.nothing is too much when asked of her.her customer service is 100% joe has also been so helpful in ensuring that I do not loose out on the property of my choice.both are very reassuring and helped to calm my anxiety in a stressful process.i would recommend esme to anyone who is trying to purchase a property knowing the high level of customer satisfaction they will receive I am so looking forward to moving into my new home

Sonia · 13 July 2024

★★★★★ 5/5

Google

As a buyer, I would like to share my great experience with Esme Walrond-King, the senior sales of Cubitt & West Sutton Branch. Esme is so helpful and professional whose response is always swift. Though she is busy, always on the line, she will callback as soon as she can. Esme has treated me fairly who highlighted any particular concerns that I should know. This reflects her high integrity by putting clients interest first in everything she does. In short, Esme is client obsessed, responsive, helpful and professional who helps me to secure my dream home. Thank you Esme.

Eddie · 13 July 2024

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Google

Tyler J was such a huge help! I was on a time crunch and needed housing asap and Tyler was able to find me a great flat and show it to me the day I first got in contact with him. He showed it to me on a Thursday and handed me the keys the next Wednesday. He has also been very consistent in answering my (many) emails, answering all my questions and keeping me up to date on the leasing progress. I cannot thank him enough!

Abigail · 21 August 2025

★★★★★ 5/5

Google

I never thought I would ever do a review for an estate agents but here I am, as I am delighted with the team (staff) at Cubitt & West in Sutton. Jason is the sales manager and is a very positive person, friendly and honest (some estate agents tell you what you want to hear) Jason showed me facts & figures of sold prices in the area, was not pushy or full of that sales talk. Jason is passionate about his job and is driven to be the best at what he does and he certainly has achieved it with my sale and I am sure he delivers this service (along with his team) time and time again. Jason comes across as an all round great guy and leads an amazing team who communicate very well and always keep you informed every step of the way. D. Deadman, Morden.

Dawn · 13 June 2024

★★★★★ 5/5

Google

I tried 2 other estate agents before Cubitt and West, both Joe and Esme are fantastic. They kept in contact with me throughout the marketing of my house. Joe worked hard in arranging open house sales for us to boost interest. Esme contacted buyers looking for something similar to my property and worked hard at getting viewings, she also negotiated the offer, which was great. Thank you to the whole team but especially Esme and Joe. I will most definitely recommend Cubitt and West to anyone.

Jan · 13 June 2024

★★★★★ 5/5

Trustpilot

Absolutely great experience viewing…

Absolutely great experience viewing houses. Lucia was very friendly and very knowledgeable-we were given some great ideas and recommendations about the area too. I would highly recommend.

Tiffany · 10 October 2026

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Google

Many thanks to all the team at Cubbit&West Sutton. Just three months and ten days from launch day to moving day. And a special thanks to Jo for his enthusiasm and dedication in marketing our house. All his predictions came true 100% Well done Jo And also special thanks to Tamsin for her understanding and support helping us sell our much loved family home of many years standing. We’re very appreciative of everyone’s effort With best wishes and a very big thank you R&J

J&R · 14 May 2024

★★★★★ 5/5

Google

Thank you for yet another of my sales handled by Cubitt & West, it took a long time to complete but through no fault of them but other parties involved but all finished well in the end. Thank you Katie and the team for being professional from the start to finish and always there to keep us updated with various stakeholders. I am always recommending you if anyone is asking.

Alicja · 20 October 2024

★★★★★ 1/5

Trustpilot

Not professional

Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.

Malin · 1 September 2026

★★★★★ 5/5

Google

Outstanding service, care and support from Tyler at the Cubitt & West Sutton branch. He kept his word at every stage, responded to messages and questions at lightening fast speed - the best experience of a letting agent I've ever had! He made the process quick, easy and understandable. No hidden extras or unexplained clauses - just an honest and excellent service. Thanks Tyler, for a totally different, highly positive experience.

B · 12 August 2024