Trusted Agent profile · Sutton
★★★★★
483 reviews across 2 platforms
6 & 7 Regent Parade, Brighton Road, Sutton, SM2 5BQ, SM2 5BQ
Part of Cubitt and West, see every office.
Cubitt & West's office in Sutton, at 6 & 7 Regent Parade, is rated 4.7 out of 5 across 483 reviews on two platforms, including 324 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Cubitt & West Sutton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience
The people we have seen and spoken to have been very helpful.
We are glad you enjoyed your experience with our helpful team at Cubitt & West. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
5/5
GoogleCurrently purchasing a flat via Cubitt & West and I cannot be more pleased with the entire team, especially Joe! Everyone is exceedingly professional, offered great help and amazing advice, so much that this process has been essentially stress free. I also really appreciate they know it's me every time I call - It's a lovely feeling and it shows all small and big things matter to them. Highly recommend!
Dear Michelle Thank you for taking the time to leave a review about Joe at the Sutton branch and highly recommending Cubitt & West. We are so glad that he has helped you and good luck with your purchase. Best wishes Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotGreat experience as a tenant of Cubitt and West
I would like to thank Marc Stills for his consistent dedication and outstanding support to us over the last few years. His professionalism and reliability have made a real difference, and we deeply appreciate his excellent service.
5/5
GoogleAmazing dealings with Cubitt & West Sutton , Katie and Alessandra , so thorough , helpful and so good at keeping in touch with updates. I would highly recommend them to anyone selling or buying a property . Thankyou so much
Hi Sally, Thank you for taking the time to share your experience. It’s fantastic to hear … More
5/5
GoogleGeorgia Gunson in the Lettings Department did a really good job - her communication and efficiency throughout the process of letting my flat was excellent.
We are pleased to hear that Georgia provided excellent communication and efficiency during the letting process. Thank you for sharing your experience with us.
4/5
GoogleThis is the second time I have worked with the Sutton branch and yet again they have been brilliant! I must say a massive thank you to Kurran and Alison in particular as they have been fantastic from start to finish! Not only did they sell my flat they helped me find the perfect house! The rest of the team including Katie Mia and Lucy have also been really great! I cannot recommend them enoughPositiveResponsiveness, Quality, Value
Dear Kevan Many thanks for taking the time to leave a review of our Sutton office. It is great to read how the whole team have been able to help you throughout your sale and purchase. Katie and the team have a wealth of experience and consistently work together to provide their customers with the best customer service from start to finish so i am delighted to read that this has been your experience for a second time! Wishing you all the best in your new home. Kind regards Becky Jennings Operations Director Cubitt & West
5/5
GoogleA huge thanks to Kurran and Tamsin for excellent customer service over the last couple of months and especially on Wednesday when I was feeling so stressed and overwhelmed. They made my first time buying experience just that little bit easier. I would definitely recommend Cubitt and West as an estate agent.
Hi Karen, Thank you for leaving a review! It's great to hear how excellent the service you've received from Kurran and Tamsin has been and how they've been able to make your first buying experience easier. Best wishes, Cubitt & West.
5/5
GoogleBrilliant service from the Sutton branch! Yasmin and Georgia are incredibly professional, friendly, and efficient. Highly recommend this team!
Good afternoon, Thank you for taking the time to share your experience with our Sutton branch.! We're delighted Katie and Chris provided such professional service throughout your journey. Warm wishes Cubitt & West - Sutton
5/5
GoogleLetting team ( Robin Sanassy).Great experience with him I wish you have the luck to work with him. We rented a house recently and we are very satisfied with the experience we had ! I can say that the communication was spot on and he did reply to all emails and phone calls even under the current difficult circumstances .He knows what he is doing,and he knows how to work with people ! Thank you Robin for everything and if We have to rent a house again in the future will use your services again!Much appreciated .
Good afternoon Denis, Thank you for your lovely review about Robin from the Sutton Lettings team. I will be sure to pass your comments along. Kind regards, Becky Jennings Associate Operations Director
5/5
GoogleC&W were professional and friendly throughout and succeeded in getting a sale for close to the asking price. Previous listing with 3 other Sutton agents over 3 years had not got a result, si thanks for the perseverence. Katie was super helpful when we had last minute issues with our mortgage offer and helped to get us a better one through their own contacts in days. C&W listened and acted on our feedback on marketing and were quick with phone and web updates. Thanks also to Kurran and the rest of the team for their efforts and keeping us informed.
Dear Mr Wright Thank you for taking the time to leave a review of our Sutton office. It’s great to read that we were able to help you with not only the sale of your property but also with your mortgage. Katie and the team all work really hard to ensure that each of their customers receives the best service possible and I know how much they will appreciate your review. Kind regards Becky Jennings, Associate Operations Director, Cubitt & West
5/5
GoogleExcellent experience with Cubitt & West Sutton. For first time buyers, Katie and Alison were extremely helpful and informative every step of the way and always on hand to answer any questions we had. Especially during the pandemic when things were quite uncertain, both eased concerns and talked us through various options we had. Very professional throughout and also lovely people in the whole branch. Special thanks to Katie for recommending properties for us when we weren’t sure what we were looking for.PositiveResponsiveness, Professionalism
Dear Jane Many thanks for taking the time to leave a review for Katie and Alison, I was delighted to read about the excellent experience that you had during buying your first home. Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possible and it made Alison’s day when she read your kind comments. Best regards Becky Jennings Associate Operations Director, Cubitt & West
5/5
GoogleWould highly recommend Cubitt & West Sutton, Molly was amazing on selling our house from start to finish. Got a great number of serious buyers through our door to view the property and managed to sell and complete within a few months. Her upbeat and positive approach is why we went with her in the first place, and I can honestly say it’s been an absolute pleasure dealing with all the estate agents in the Sutton office.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jess Many thanks for taking the time to give Molly at our Sutton branch such a glowing review. She was really pleased to receive this as she prides herself on giving an exemplary service to her customers, and will do all she can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible. Best regards Becky Jennings Associate Operations Director, Cubitt & West
5/5
GoogleKatie from the Sutton office was our first point of contact when selling our house. She was professional from the start and really helpful during what was a particular stressful time ( lockdown was enforced just as we found a buyer). Above all Katie kept in contact and was very caring. As our sale progressed Alison was appointed to take our sale through to completion. She was always in close contact with us and around when we needed her advice or help. She always had a positive outlook and was also very professional and efficient. Many thanks to all of the Sutton team for helping us in these difficult times.PositiveProfessionalism
Dear Sharon Thank you for taking time to write about your positive experience with Katie and Alison of our Sutton office. It was a great pleasure passing on your kind words, they were both delighted to read your positive comments. Best regards Becky Jennings Associate Operations Director, Cubitt & West
5/5
GoogleI can definitely recommend Cubitt and West, from their first visit Katie impressed me and I knew they are different from the other agents I had round. Mia is my contact and she is brilliant, she has kept me fully informed of developments and all the facts and figures and she is even helping me with our new house search. All the staff are friendly and excellent, always return calls and follow the whole process.
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
GoogleWell what can one say.. they are the MOST unbelievable agency I’ve had the pleasure in deal with. From my initial enquiry to getting my new apartment. They were there for me, assisting me all the way. I cannot enough thanking Yasmin and Georgia for their assistance. I highly recommend them. Thank you girls, very much appreciated 😘 …
5/5
TrustpilotVery friendly
Very friendly. Helping you as much as they can
We're glad you enjoyed your experience with our supportive team at Cubitt & West Reigate. Thank you for taking the time to share your kind feedback with us! Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
1/5
GoogleStrongly advise first-time buyers to avoid! My fiancé and I had been actively searching for a property when we identified one of interest through Cubitt & West. Initially, the level of contact was excessive, with frequent calls encouraging viewings and presenting the property in an overly persuasive manner. Unfortunately, once we proceeded further, the experience became increasingly disappointing. We found the approach of certain staff members to be patronising and, at times, inappropriate. We were placed under significant pressure to increase our offer, including being told that the agent would “lose her job” if we did not submit a best and final offer by 10am on Tuesday 9th December. We were also asked whether we really wanted to lose the property over £2,500. This felt unprofessional and emotionally manipulative. Despite increasing our offer, we later discovered that it was not submitted until Wednesday evening at approximately 7:15pm, calling into question the urgency that had been communicated to us. Communication throughout the process was extremely poor. We were advised that we would receive an update by Monday 15th December, which did not occur. We repeatedly had to chase for information, only to be told that someone would return our call, which did not happen. A response was only received on Wednesday 17th December after my fiancé stated that she would escalate the matter to management. While we appreciate that estate agency operates on a commission-based structure, this does not justify a lack of transparency, professionalism, or basic communication. First-time buyers, in particular, rely heavily on clear guidance and honest engagement. Less experienced or more vulnerable buyers could easily feel pressured into making decisions they are uncomfortable with. Fortunately, we had access to independent advice from family members with industry knowledge, which helped us navigate the situation. Based on our experience, we would strongly advise first-time buyers to consider alternative estate agents. The conduct we encountered prioritised sales targets over client care and trust
5/5
TrustpilotOur experience with Cubitt & West as…
Our experience with Cubitt & West as tenants over the past five years was very positive overall.
We are so pleased to hear about your positive experience with us at Cubitt & West over the past five years. It means a great deal to us that you felt supported, especially during challenging times. We truly appreciate your kind words about the care and attention you received, and we are glad that any issues were ultimately resolved to your satisfaction. Thank you for acknowledging our team's efforts in making your tenancy a positive one. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
5/5
GoogleEsme and her team members at cubbit and West has been far the best agents i have used this summer going above and beyond to help with my property search. and still helping
Hello Lee, Thank you for your lovely review! We're glad to hear that Esme and her team have provided such excellent service during your property search this summer. It's fantastic to know they are still assisting you. Best wishes, Cubitt & West
5/5
GoogleCubitt and West have been my go-to, in particularly Robin. He’s incredibly knowledgable and has always been on hand to provide solid advice which I trust implicitly. I’d definitely recommend. Thank you Robin
Morning Alix, Thank you for your lovely review! We're glad to hear that Robin has been able to provide you with knowledgeable advice that you trust. Your recommendation means a lot to us. Best regards, Cubitt & West
5/5
GoogleCan’t thank Joe & Tamsin enough for making sure my flat eventually sold. Very professional service from initial valuation to final completion. Communication extremely good via a portal, verbally and by email. They worked as a team to get the best result and understood all my frustrations. Recommend Cubitt and West, Sutton.
Dear Nicky Thank you for leaving a review! It's great to hear how positive your experience with our agents, Joe and Tamsin, has been and how professional they were from start to finish. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
GoogleI have to commend Lewis and his colleagues for being very helpful and supportive throughout the process of finding our first home to buy. While I didn't end up buying through them, Lewis impressed me with his attention to detail (remembering exactly what we were looking for as buyers), personalisation (not selling us something that doesn't fit our criteria) and his initiative (he kept in constant contact, checking in, etc but wasn't too pushy either). If you're a FTB like me, there is no harm signing up with them and learn lots of things along the way. Great work team! x
Hello Alyson, Thank you for your lovely review! We're glad to hear that Lewis and the team made a positive impression during your search for your first home. Your kind words about our attention to detail and personalised service mean a lot to us. Best wishes, Cubitt & West
5/5
GoogleWe would like to thank Katie, Kurran and all the team for the excellent way they promoted our property which brought about the sale of our house in less than two weeks. They also helped us with regard to obtaining a solicitor. The whole team has been professional and friendly throughout and were always available when we had questions. We had the house with another agent for twelve weeks prior to Cubitt & West but without a sale.
5/5
GoogleGreat experience. The team were great at communicating and fast at responding. Would definitely recommend and sell/ purchase through them again in the future. A special thank you to Katie and Tamsin end of course the rest of the sales team fit doing viewings, you guys have been great! - Hannah & Nathan
Dear Hannah Thank you for leaving a great review about the team at Sutton, and especially Katie and Tamsin and we are glad you had a great experience with them. We will be sure to pass on your comments to them. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
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Yes. In The Trusted Agent 2026 awards: Cubitt & West, Sutton won Trusted Agent.
Tell us what you need and we'll put you in touch. Cubitt & West Sutton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
