Trusted Agent profile · Sutton
★★★★★
187 reviews across 2 platforms
18 Sutton Plaza, Sutton, Surrey, SM1 4FS, SM1 4FS
Butler?s's office in Sutton, at 18 Sutton Plaza, is rated 5.0 out of 5 across 187 reviews on two platforms, including 186 Google reviews rated 5.0.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleWe were first time buyers and Butlers were very helpful and professional. They were approachable at all times. Though the property was on a chain, Butlers really helped us to complete the purchase on time. Hannah and Hayleigh did a wonderful job. They also supported the purchase with a Mortgage Advisor, at free of cost. Highly recommend Butlers.
5/5
GoogleButlers are very different. Super helpful, very kind and good to deal with, which comes as a good relief in this otherwise intensely competitive and crazy sellers market. I always liked the properties they showed and never missed any of their listings. Hayleigh is helpful, polite and a great estate agent to have on your side. Thanks!
5/5
GoogleThese guys made the selling of my mums house completely stress free…we had a few valuations but knew straight away that we wanted to go with butler’s…..
5/5
GoogleButler's have been a really great estate agents for us. Me and my wife bought our property through them 2 years ago and now we have rented it out through them too! Tom and Chloe especially have been so helpful and friendly to work with. The …
1/5
GoogleOne of the property was booked for open house viewing by Butlers sutton for this Saturday. We were very excited about this house in Nash Close Sutton only to get a phone call today saying that the offer has been accepted by someone. We don't understand how the offer was accepted without viewing of the property....because we tried to book viewing before 14th August....Very sad as we both were looking forward to see this property and this property ticked all our needs. Very disappointed with the service we received from Butlers Sutton.NegativeProfessionalism
Thank you for your review, I understand your frustration regarding you not being able to view the property before the launch day as our sellers have now accepted an offer from another applicant that had historical interest. We understand especially at this time that the market is extremely competitive, especially in houses around this price range and hope that you appreciate that we take our clients instructions regarding the marketing of their home. At Butler's we pride ourselves on exceptional customer service to everyone we come into contact with, and although you feel you have not had this to date, we hope to rectify this for you moving forwards. Please do contact us if you would like to discuss the matter further or would like us to find you an alternative home. Our best wishes, Butler's.
5/5
GoogleHayley and Hannah have been professional, friendly and honest. We have been in contact with a lot of estate agents in our home search and they’ve definitely been the most helpful. Hayley was able to give us a personal perspective on development possibilities for our future home which really helped confirm our choice. Thank you both!
5/5
GoogleWhat can I say that hasn't already been said. The most professional estate agent ever. No problem is too difficult for Dominic and his team. Always kept informed throughout the sales process. This is a business that really values it's clients over making a quick profit. I'd highly recommend this agent over one of the 'chains'.
5/5
GoogleIf you want to be treated with respect and you want proactivity and honest responses then Butlers and all the staff will deliver this in abundance. We experienced an incredibly long, drawn out sale of a property due to the inefficiency and complete lack of competence of a number of solicitors and managing agents involved in our transaction. Throughout the whole process Dominic, Joanna and Hayley, without fail, did more to keep us informed than any of the other parties. Butlers truly are the ‘thoughtful’ agents they say they are. Lovely people who genuinely care and know the true meaning of excellent customer service. I wouldn’t use anyone else.
5/5
GoogleLove Hayleigh❤️- she has been absolute brilliant and helped and explained me throughout everything. I couldn’t have asked for anyone better. Such an understanding person with a kind heart. Thank you for all your effort and help. And everyone from Butlers from Sutton❤️
5/5
GoogleGreat service from Butlers. Dom came out to value our property the day we called and it was on the market within the week. Hannah has done a superb job at pushing our house sale through and kept us constantly updated on our buyers' progress. All the team are friendly and helpful and a delight to deal with.
We are always here and ready to move as quick as needed for our clients, the regular updates is what we believe sets us apart. Thank you very much for the kind words. The Team at Butlers
5/5
GoogleAfter meeting several agents my husband and i were blown away with Doms sincerity. Right from the start he seemed different from the others, like we actually matter to him. The photography is outstanding, we are so happy with our details and we know we are in the safest of hands. Thank you Dom for all your help and advice.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis being our first home purchase in the UK, we've encountered a hiccup in the property chain, which seems to be a common occurrence. I'd like to express my gratitude to Butler’s team, especially to Joanna, for her efforts in resolving problems and for her work in aligning people within the chain, which allowed us to complete the process before the end of our existing rental contract. Despite the exhaustive nature of the process, we find warmth, ease, and comfort in communicating with Joanna, as well as in receiving her weekly updates over the past few months.
5/5
GoogleJust completed on the purchase of my new home and I had a very positive experienced with Butlers, Hannah and the rest of the team were very friendly, helpful and professional whenever I spoke to them. I’m happy to recommend them to anyone who maybe looking for an Estate Agent, thank you 😊 …
Your words are so kind, we are so pleased that we were able to help with your purchase. We hope you are enjoying your new home. The Team at Butlers
5/5
GoogleAs Tenants Great service from Butlers Team(Tom, Chloe)Sorted everything efficiently, communicated clearly, and were super responsive to queries. Would definitely recommend 👍 100% …
5/5
GoogleI have known Dom at Butlers for a long time now and all I can say is that there is no one better to look after you selling a home. He is honest, trustworthy and above all else does what he says he’s going to do. In my view Butlers is the only place you should consider!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHayleigh Penfold from Butlers Sutton is an amazing professional. Very meticulous and true to the spirit. She always responds to all my queries on time. She showed us couple of properties in Sutton and its adjoining areas. You can always count on Hayleigh and Butler for your house/flat purchase.
5/5
GoogleI have had a very positive experience with this agency. Hayleigh is one of the nicest agent I have spoken with. Professional, supportive, and that touch of warmth and carrying that makes the difference! Many thanks!
5/5
GoogleI cannot recommend this agency enough, every one there was so professional, reliable and always responsive. Make yourself a favour and choose this team for any enquiry you might have. Hayleigh I cannot thank you enough for the excellent work you did, I couldn't be happier.
Thank you for your kind words, this is what we strive to deliver. It was a pleasure to be able to assist you. The Team at Butlers
5/5
GoogleDom and the team is amazing. They helped me to chase both side of the solicitors everyday and they handled with my deal with cares. I honestly think that we couldn't finalize the deal without their help. Really really appreciated their service and highly recommended.
5/5
GoogleAbsolutely brilliant estate agents! Friendly, efficient, and great communication. I would highly recommend them.
5/5
GoogleSelling my home was a big thing Because Id loved & nurtured it for nearly 30 years It was emotionally challenging for me to put it in the hands of an agent. The thought of having strangers viewing left me uneasy But Dominic put my mind at rest, by respecting my feelings & being empathetic, not least complementing my home decor & style, but reassuring me that they’d be the perfect buyer for me I felt less pressure putting the house on the market knowing it was a rolling contract too The photographer was lovely, very professional & made my house look amazing Hayleigh then took over as my point of contact and was lovely, always smiling & helpful, whether on the phone (Hannah too sometimes) or face to face Also listening to my preferences over type of buyer (not builder, but a family) & bringing genuine people to my home Always smiling & helpful doing a grand job communicating between us & the buyer, making everyone feel valued So, from start to finish I definitely made the right choice choosing butlers Thank you so much
5/5
GoogleAbsolute pleasure working with Butler's! Hayleigh, Dom and the team were fantastic. They sold me my dream flat and kept on top of the details every step of the way. Highly recommend.
5/5
GoogleI can’t rate Butlers highly enough and I will recommend them to anyone I know buying/selling in the area. House buying and selling can be a stressful business and yet it’s been a genuine pleasure dealing with Dom, Hannah and the rest of the hard working team. Butlers have been professional, friendly, super-helpful, highly efficient, great communicators and most importantly I’ve felt that they’ve been honest and trustworthy at every step of the way. I’m really happy to have found an estate agent with integrity AND great service to boot! Thanks for your help Butlers, you’ve been marvellous!
5/5
GoogleCould not have asked for a more personalised service from Dom and the team. Nothing was too much trouble, and they went above and beyond throughout the entire sales process. We wouldn't hesitate to use them again should we need to in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Butler?s's Sutton office has 187 reviews across two platforms: 186 on Google, 1 on Yell.
Butler?s Sutton is rated 5.0 out of 5 across all 187 reviews, and 5.0 out of 5 on Google from 186 reviews.
Butler?s Sutton, 18 Sutton Plaza, Sutton, Surrey, SM1 4FS, SM1 4FS.
