5/5
GoogleA huge thank you Burn & Warne for facilitating property purchase. The staff were friendly and professional, providing regular updates through the whole process.
Trusted Agent profile · Sutton
Burn & Warne Sutton reviews
★★★★★
177 reviews across 3 platforms
Bank House 3 Sutton Court Road, SM1 4SY
Burn & Warne's office in Sutton, at Bank House 3 Sutton Court Road, is rated 4.0 out of 5 across 177 reviews on three platforms, including 159 Google reviews rated 4.1.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Google5/5
GoogleJulia is the nicest estate agent in the world! Very knowledgeable and helpful...just a lovely girl and excellent at her job. Today I spoke to a lovely Scottish lady ,also delightful and keen to help. Makes such a difference. Thank you!
5/5
GoogleThis is mine and my partner's first time to move out. as we have been living with our parents previously. The Burn and Warne lettings team have been nothing short of amazing. They are prompt in answering queries and made it so easy for anxious newbies like us. They are very approachable and answered all of my questions in a very detailed, yet understandable way. We backed out from a tenancy application with another estate agents as we changed our minds about the property, in addition the reference checks were taking too long and were too complicated. It was as if they were asking for document after document. But, with Burn and Warne, our reference checks were straightforward and quick. I could not have asked for a better agency to handle our tenancy application.
5/5
GoogleAs a first-time buyer, I initially found the process overwhelming since I didn’t know what to expect. However, working with Burn and Warne made it so much smoother. I was thoroughly impressed with their prompt and informative responses to all my queries. I highly recommend them for their professionalism and exceptional service.
5/5
GoogleHad a fantastic experience of which when completely smooth and swift with B&W, highly recommend!
5/5
GoogleBurn and Warne have been fantastic throughout. Helped me and my partner secure a lovely flat very quickly. Elliot and John were very informative and friendly throughout the whole process. Cannot recommend this company enough, they are brilliant.
5/5
GoogleI was an estate agent for 34 years, director of a national brand when I left 8 years ago. I’m a tough customer. If you are buying or selling in or around Sutton use this firm. No contest. 5 stars.
1/5
GoogleI wasted £1000+ as a buyer. Neil the sale negotiator was extremely rude, arrogant and unprofessional throughout the whole process. There was a lack of basic level of respect and communication from him. I would avoid any properties marketed by Burn and Warne, no matter how attractive they are!
1/5
Trustpilotdisrepaired lettings, unprofessional service.
They let out properties with warped drafty windows, severe damp and leaking problems. They have not fixed these issues over the tenancy period.
5/5
GoogleMarion Gardner is the most professional property agent staff that I have ever met. She is the gem of Burn and Warne. Definitely recommended.
5/5
GoogleJulia has been great. She and the team have supported us through our sale of our property brilliantly. I would definitely recommend Burne and Warne.
5/5
GoogleI entrusted Burne & Warne to handle the sale of my house in London while resident overseas. Very professional service, performed well in the negotiations on the sale, quick response to emails and pro-active in chasing a fairly challenging chain. I can genuinely say it's been a relief to have had their professional support on the other side of the world.
5/5
GoogleI entrusted Burne & Warne to handle the sale of my house in London while resident overseas. Very professional service, performed well in the negotiations on the sale, quick response to emails and pro-active in chasing a fairly challenging chain. I can genuinely say it's been a relief to have had their professional support on the other side of the world.
5/5
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5/5
GoogleVery efficient service.
5/5
GoogleHad a great experience with Burn and Warne in Sutton. Elliott was really helpful, attentive and made the moving process calm and quick!! Fantastic service!!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWaste of time and ongoing lies
Waste of time and ongoing lies - that is what you will get from this agency. They didn't manage to let my flat (empty, clean in perfect location) for 6 weeks!!! In this time:
1/5
GoogleI recently had a viewing with this property company. The lady I interacted with was quite professional, however, I must say that the manager displayed very bad behavior and was not professional at all. It was quite disappointing, to be honest. Not recommend
5/5
GoogleJohn and Elliot were amazing! Literally a blessing compared to our last estate agents! Process was so easy and they helped with everything. Would definitely recommend! Big thank you :)PositiveQuality
5/5
GoogleJohn and Elliot were amazing! Literally a blessing compared to our last estate agents! Process was so easy and they helped with everything. Would definitely recommend! Big thank you :)PositiveQuality
5/5
GoogleWe had a great experience with this agent. Extremely helpful, especially Luca. Very professional.
1/5
GoogleRude and unhelpful company I wouldn't recommend
5/5
Trustpilot5* Service
Elliott was so friendly and extremely helpful! I had been searching for a property for months and months and had just about given up!
5/5
GoogleI've been reading through some of the reviews on here and frankly many are ill informed or not truly familiar to how a purchase/sale process should be. Buying and selling properties can be an emotional process and the way people vent their frustration at this particular agent comes through quite irrationally through the reviews. I've used Burn and Warne a couple of times in my life (as well as trying out other estate agents in the process) and I cannot recommend them enough. At the core, they are results driven for both sides, pure and simple. I've met my fair share of sellers/buyers who try not to play by fair and reasonable rules and expect the estate agents to a) give them 'financial advice' (which an estate agent cannot do) and b) work miracles on price (which they will disappoint if your head is in the wrong place) and then expect the estate agent to speak respectfully and lovingly to them. Burn and Warne don't waste everyone's time and articulate things in a fair, clear and efficient in their sales process. (Not everyone's cup of tea unfortunately) If you're looking for an agent who will tell it how it is, get on with the job and push their best for a result that reflects accurately where the market is, choose them. I'm not affiliated with B&W in whatever way, I just want to clarify the reviews in case perfectly rational people get put off by this. If you want a lovely happy go lucky estate agent who will keep your property on the market for 2+ years and not deliver, then choose someone else. If you want people who will deliver a fair service, choose B&W.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Burn & Warne Sutton
How many reviews does Burn & Warne Sutton have?
Burn & Warne's Sutton office has 177 reviews across three platforms: 159 on Google, 7 on Facebook, 11 on Trustpilot.
What is Burn & Warne Sutton's rating?
Burn & Warne Sutton is rated 4.0 out of 5 across all 177 reviews, and 4.1 out of 5 on Google from 159 reviews.
Where is Burn & Warne's Sutton office?
Burn & Warne Sutton, Bank House 3 Sutton Court Road, SM1 4SY.
