Trusted Agent profile · Sutton
★★★★★
177 reviews across 3 platforms
Bank House 3 Sutton Court Road, SM1 4SY
Burn & Warne's office in Sutton, at Bank House 3 Sutton Court Road, is rated 4.0 out of 5 across 177 reviews on three platforms, including 159 Google reviews rated 4.1.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleCurrently in the midst of buying my first property so am interacting with a lot of estate agents. Burn & Warne has been the best experience so far. Luca was knowledgable and engaging as he showed us around the property, his open and relaxed approach put our minds at ease in what can sometimes be a stressful process. Will be hoping to have more viewings with Burn and Warne in the future as we hunt down as first home.
5/5
FacebookDear Kayla Williams Thank you for the fantastic job you have been doing for me lately. Your hard work and dedication has really helped me out during difficult times . I just wanted to make sure you know how much you are valued and appreciated.We know that the recent round of lay-offs has been very bad for company morale. Not only are people worried about losing their money but also many people are out there receiving their withdrawal every day You come in early stay late and even use your free time to help pitch in and get things done. Thank you Kayla for your hard work and dedication to me both throughout the past few months and even before that. We really appreciate all that you do. Minimum amount to start up trading is $500 invest now.contact her via Email: kaylawilliamscrypto@gmail.comWhatsApp:+1 (804)214-7544
5/5
GoogleRecently completed a property purchase through Burn & Warne Sutton and was extremely impressed with their Proffesionalism, honesty,knowledge and helpfulness at all times. I dealt with Neil , Luca ,Adrian and Angela who all delivered outstanding customer service at all times throughout my transaction. I would have no hesitation in highly recommending them to anyone and would be surprised if you can find a better team of Estate agents.
5/5
GoogleI have been looking for a house to rent in Sutton and Cheam areas. John was very helpful to assist me finding my ideal property within my budget and he explained to me which area is good and where I should avoid if we want to raise a family. I highly appreciate his professionalism and recommend him to everyone.
5/5
GoogleI had a positive experience throughout my tenancy. Both the landlord and the agency were always polite, helpful, and responsive. Any maintenance issues we reported were dealt with quickly and professionally. Communication was clear and supportive at all times. Thank you for your assistance and for making the tenancy period smooth.
5/5
GoogleA very professional team, this team say they will provide and they do all in 17days, can not fault both Albert and Tess in all that they did for me in getting me a new tenant . thanks guys
5/5
GoogleRented through Burn & Warne until Sept 2023. Having dealt with a number of estate agents in the past, I can confidently say that Marion and John were a pleasure to deal with. Always swift with responses and resolving any issues that arose. You will be in great hands if you decide to rent through Burn & Warne!
5/5
GoogleJust before lockdown, I was at wits end trying to find a suitable flat to rent for myself. I was completely let down by an estate agents right next to Burn & Warne. I saw an advert put up by Burn & Warne luckily within the hour of it going live, from there the process moved so quickly and efficiently. The next day, I was able to view the flat and put a deposit down. The whole application was super quick, Elliot was so responsive and reassured me with the whole process, as I was close to giving up with estate agents (due to many negative experiences with other agencies)! Within 2 weeks of seeing the advert, I was picking up my keys! Totally recommend - Elliot and John are both great in the rental department. I have now been in my flat for a few months and I am so grateful to have found Burn & Warne and the brill flat I am in.PositiveQuality, Professionalism, Value
5/5
GoogleBurn&Warne and specially John have made the flat seeking process seamless! We've moved quite a bit during the past few years and this has been by far the best experience we've had with a letting agency. They were friendly, nice and polite from the first call. John was very helpful and patience, answering all of our queries and putting out minds at ease. We know we're in good hands!
5/5
GoogleI've used Neal and the team several times over the last 15 years and I can not fault them. From initial contact to the end the experience is great. Have in the past and will continue to recommend them.
1/5
GoogleI recently had a viewing with your property company and I must say, the experience was rather mixed. On one hand, the lady who facilitated the viewing was very professional, a clear asset to your team. However, regrettably, I had a grossly different encounter with the manager. Their behaviour was disappointing, falling short of what one would expect of a professional in such a prominent role. This unprofessionalism overshadowed my experience and has left me with concerns regarding future interactions.
5/5
TrustpilotProfessional & responsive experience
Situation: buying a property.
5/5
GoogleExtremely helpful. Whilst trying to buy my first flat I had gone to several estate agents, then I found Burn & Warne. The office is very welcoming and I sat down on that chair and knew this was the right estate agents. Olly Reeves was extremely professional all throughout the process and definitely helped me to find the right place. I have moved in now and I am very grateful. B&W for the win!
1/5
Google“Pile them high and sell them cheap” If you know the phrase “Pile them high and sell them cheap” you will understand how Burn and Warne work. They boast of selling more properties than any other estate agent in Sutton, though their statistics show that they tend to sell below asking price. I did worry a little about this figure, when we signed up with them to sell our flat, and I made it clear that we were not looking for a quick sale but had plenty of time to find the right buyer. The lady we first dealt with assured us that they were “working for us” and would go to great lengths to match us up with the right buyer. She seemed to have a good knowledge of the local market, and was keen to tell us what a good negotiator she was, so we signed up. In the event, that was almost the last we heard from her, she did not answer any of my emails, and left any negotiating that was to be done, to the people in the sales office. We had a few viewings of the flat in the first couple of weeks, but as soon as an offer was made by a potential buyer, albeit £15,000 below the suggested price, we were being badgered to accept it. They seemed desperate to make a sale, whether the price was what we wanted or not. We were eventually persuaded to accept an offer £10,000 below the price we were asking, only to have the “buyer” come back a few weeks later asking us to knock a *further* £25,000 off the agreed price. We refused that offer, withdrew the flat from the market, and parted company with B&W. So much for matching us up with the right buyer! In a subsequent telephone conversation with the (somewhat desperate sounding) company owner, I was told that the lady we thought we were dealing with was a valuer, and had nothing to do with negotiating with buyers! Date of experience: 31 May 2024
1/5
Trustpilotundervalue to make a quick sell
got valuations from various agents ( 5 of them in total, 3 local highstreet and 2 online ones) for our end of tarrace house, they all valued the hosue at offer in excess of 475k and only B&W gaved us a valuation at market value 425k, it's crazy and a joke. our house is in a fab condition, large kitchen extension, stair alternation, fitted a bathroom upstairs and a downstair wc, a fantastic garden and garden office in brick with bi folds door. BUT they compared us and printed all properties around us that's not renovated and looking in bed shape to convience us to put the property to sell at the same price. It's rediculous, I understand they try to market us low to make a quick sell, but nope!
5/5
GoogleI am with Burn & Warne from last 7 years as a tenant. Never had any issue's with them over the years. Highly Recommended
5/5
GoogleHad a great experience with Burn & Warne. Was helped by Marion & John. They made the process smooth and were so helpful for first time moving, would recommend them to anyone looking to moving in quickly with no hassle. Great people thoroughly recommend them!
5/5
GoogleJohn was an absolute superstar. He showed real integrity and was very patient and clear with us. From viewing to moving in was 1 week - amazing. We really appreciated that he went above and beyond to help us find and rent so quickly!
1/5
TrustpilotShambles of a company
Shambles of a company. Evicting vulnerable tenants as soon as tenant has revealed they have given birth. I have been shocked at the amount of tenants they have mistreated. Avoid avoid avoid.
1/5
GoogleRented a terrace house in Nov 2023 through John and had the most terrible experience. He didn’t showed up during viewing day despite an appointment has been made. I pursue anyway out of desperation after a viewing with the tennant. I made an offer as per asking however my emails and voice messages were ignored. Somehow I got through to him only to be told that the landlord is ready to re-market the house at a lower price as there has been no offer. I then questioned why has my offer hasn’t been presented? He forcefully went to the landlord with my offer and luckily the landlord was wise enough to accept the offer. After putting a deposit, he went off again for 7 days. And back again asking for some details for credit check. And then off again, disappeared with the offer letter. I found out that my credit check has been successful through the 3rd party website and he only came back to me on the 3rd day with a typo on the offer letter. Fast forward to the moving in day, he had the landlord to show me around the house and dropped the spare keys into the mailbox at his convenient. Up until today, I still haven’t receive the inventory list even after numerous follow ups through emails and a message on Burn & Warne website. Terrible, terrible experience. I am puzzled by these good reviews for John and wondering if these reviews are legit. I would not recommend the agent or the agency. Moving houses is already stressful but dealing with an incompetent agent just added to the stress. Take my advise, avoid at all costs. You don’t need to have a 10 years experience to be a real estate agent. Be like John, took a fees and disappear.
5/5
GoogleWe originally bought the house through Burn and Warne and always remembered what good experience we had with them. When we came to sell they were the only people we want to use. They always treat us as individuals and really pay attention to our needs. We were having a baby at the time and they really put our needs over everything else. Couldn’t be happier with everyone there and the process
1/5
GoogleAvoid this company, the manager Paul is absolutely unprofessional and Rude, lying to buyer.
5/5
GoogleMarion and John were absolutely amazing. I needed to rent a property fairly quickly and once I had picked one they worked hard to help me move in quickly. Marion’s empathy especially was exceptional and it is good to know that there are people out there who care.
1/5
GoogleThis was an extremely disappointing and frustrating experience. This situation occurred in July. I recently noticed that my original review had …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burn & Warne's Sutton office has 177 reviews across three platforms: 159 on Google, 7 on Facebook, 11 on Trustpilot.
Burn & Warne Sutton is rated 4.0 out of 5 across all 177 reviews, and 4.1 out of 5 on Google from 159 reviews.
Burn & Warne Sutton, Bank House 3 Sutton Court Road, SM1 4SY.
