Burn & Warne Sutton reviews

★★★★★ 5/5

Google

I would like to sincerely thank Tess at Burn and Warne for her excellent support in helping me secure my new rental property at the earliest possible time. Tess was highly professional, responsive, and proactive throughout the entire process. She kept me well informed at every stage and ensured everything was handled efficiently, making the experience smooth and stress‑free. I am very grateful for Tess's support and would happily recommend Tess and Burn and Warne to anyone looking for a reliable and professional letting agent.

MUKTIRAM · 15 February 2026

★★★★★ 5/5

Google

We were provided with outstanding service from start to finish. I highly recommend Burn & Warne and am happy to say they went above and beyond in their service, availability, support & advice. We feel very grateful for their help throughout the buying process. We'd like to especially thank Brandon Tomkins for his consistent support & advice.

Joanne · 15 March 2026

★★★★★ 5/5

Google

We asked Burn & Warne to help us deal with our letting situation. Albert provided expert guidance and assistance. Tess has been responsive, proactive, and thorough in dealing with our queries. She has taken quick action, kept us informed, and guided us through an unfamiliar procedure. Thank you.

Malcolm · 13 April 2026

★★★★★ 5/5

Google

The most professional, personable experience with Estate Agents I’ve had. Everyone I have spoken with, have been so friendly and helpful. A massive shout out to Adam Butt who could not have been any more helpful, patient and friendly if he tried ⭐️⭐️⭐️⭐️⭐️ Would Recommend

Nicki · 15 February 2026

★★★★★ 5/5

Google

I wanted to extend a special thanks to John at Burn and Warne for helping me and my partner find a new place to call home! We're new to the Sutton area and John was fantastic at guiding us through the locality, updating us on what's happening and suggesting things we might enjoy. We initially inquired about one flat but John listened attentively to our wish list and showed us other properties, one of which turned out to be the perfect fit for us. He’s easy-going, friendly, and never pushy, even when we took our time deciding on the right flat. I highly recommend them; John is a great guy and works with an excellent team (thanks for your help too, Angelina).

Jordayne · 10 August 2024

★★★★★ 5/5

Google

Hello, Me and my husband are very happy that we chose to buy our family house trough Burn and Waren agency. We are grateful to Adam from the sale team that he showed us this house and that he helped us with the offer, also we are very grateful and pleased with Mr Aidan Nigel our mortgage advisor who helped us trough the all process of buying the house with all the documents and the way he explained everything to us regarding all the procedures,he is the best . We will recomand Burn and Waren agency to all our friends and people we know.

Georgiana · 15 February 2026

★★★★★ 5/5

Google

My husband and I have been renting for a number of years and during that time we have dealt with many estate agents. Most recently we have been dealing with Burn and Warn for the first time. We started looking for a new home to buy this time around and Burn and Warn have been great every step of the way. We have been working along side Paul and Neil who have been absolutely fantastic!!!!! They have been so helpful, right from the very start of the viewings process, up until now with the mortgage stages. They also answer emails promptly and always give such helpful advice and knowledge. They have made our whole mortgage process easier. I want to thank them both for all their help and especially Paul for all his ongoing support he’s still giving us, thank you! Mrs Krelle 🙂

Home · 25 July 2024

★★★★★ 5/5

Google

Albert and Tess were absolutely exceptional. From our very first discussion, they took full charge and did everything necessary to find the right tenant. I can’t thank them enough for making the entire process so smooth and effortless.

Shahram · 15 November 2025

★★★★★ 5/5

Google

Albert Marques and Tess Merry were incredible. I had a unique case as international move from Dubai to UK and they were immensely helpful managing to secure all contracts and referencing in only 5 days! …

Raheel · 15 November 2025

★★★★★ 4/5

Trustpilot

We have viewed a couple of properties…

We have viewed a couple of properties with Ozlem. She was friendly, enthusiastic and professional throughout. We had some questions about the properties, which required information beyond what was readily available in the brochure and she emailed us the answers within an hour or two of us leaving the property.

Linda · 7 August 2026

★★★★★ 5/5

Google

Brandon has been absolutely exceptional throughout our property journey. From the very first viewing to the final stages, Brandon demonstrated professionalism, deep market knowledge, and genuine care for our needs. Communication was always …

Ryland · 15 November 2025

★★★★★ 1/5

Google

I've worked in the industry, and this is the worst company I've dealt with. Once they received their money Neil showed his true colours, and exacerbated his thinly veiled rude manner. It took them 4.5 months to complete the sale from finding buyer to completion, despite it being just one house, with absolutely no chain. I'd you're looking for professionalism, don't go to this company or use their mortgage advisor.

Jacky · 15 February 2026

★★★★★ 5/5

Google

Just recently sold and bought through Burn and Warne. Paul came out and valued my property. Paul was fantastic, and the Burn and Warne team got me the best price for my property. Overall extremely happy with the service that Burn and Warne provided. If you're looking for a local agent, I would recommend Burn and Warne.

Marcia · 21 January 2025

★★★★★ 5/5

Google

Excellent service and quick support. Neil and his team were extremely helpful and responsive. Highly recommended.

Amal · 15 March 2026

★★★★★ 5/5

Google

We received a responsive, professional & reassuring service from all Burn & Warne colleagues. Throughout the entire process we were advised with professionalism and integrity. We felt Burn & Warne went the extra mile for us, throughout the entire buying process. We are very grateful for everything and will recommend others to Burn & Warne whilst holding them in mind for any onward consultation.

BANK · 15 March 2026

★★★★★ 5/5

Trustpilot

Ozlem - Honest and Professional

I had a great experience viewing a property with Ozlem. She was friendly, professional, and very knowledgeable throughout the viewing. She gave me plenty of time to look around, answered all of my questions honestly and never made me feel rushed or under any pressure.

Ricardo · 29 July 2026

★★★★★ 5/5

Google

As we were selling our property during a difficult housing market, I can't thank Burn and Warne enough for the support, advice and reassurance they have provided. They were always available to take my call or talk in person, if i dropped into the office. They assisted with our onward purchase with another agent, which helped the process run smoothly. After viewing other properties (for our onward purchase) with other agents, I can definitely say Burn and Warne were the most attentive, informative and professional agents in the area. Its difficult to single out any particular staff as they were all amazing. Thank you to Julia, Luca, Angela, Adrian and Neil for all your help

Loz · 10 September 2023

★★★★★ 5/5

Google

We recently sold our house with Burn and Warne and we are extremely happy with their service. They explained the process, acted very fast without any delays and were always very approachable. They went extra miles for us as we had to be overseas for most of the time during the selling process. They sold the house within two weeks after we signed the contract we them - which is remarkable, considering the state of the current market (spring 2023). They are very professional and always giving the best advice. Julia was our sales advisor and she spotted a damp issue, which she advised us to survey so that we are open and honest with the buyers and this helped during the selling process. We are immensely grateful to Burn and Warne for all their work and support during the sale of our house and we would greatly recommend them.

Alex · 21 June 2023

★★★★★ 5/5

Google

Excellent experience, Paul was very prompt, responsive and most importantly flexible. We were able to visit the flat multiple times before and after exchange to think, re-think, decide and plan. The agency was involved and helped us more than we expected with recommendations and supported us with multiple requests. Would 100% recommend, it made buying our first home easy and non-stressful.

Maria · 25 July 2024

★★★★★ 5/5

Google

We had a very positive experience buying with Burne and Warne. The agents we worked with, especially Julia, demonstrated a deep knowledge of the local market and were very supportive and communicative. From the moment we viewed the property to when we moved in B&W were available to help us and they provided a very personal and friendly service. The transaction was not always straightforward and B&W worked hard to make sure the purchase went through and that we were happy - I would recommend them highly.

Zanna · 13 May 2023

★★★★★ 5/5

Google

We rented our place accompanied with our agent Tess. She was super accommodating and quick throughout the whole process. I moved into my new place after just two weeks of the first viewing, which is awesome for anyone in a hurry. I'd totally recommend the company to anyone who wants efficiency and clarity.

Morgane · 25 March 2026

★★★★★ 5/5

Google

Exceptional company, would highly recommend them. Also special thank you to Adam who was very helpful.

Ms · 15 December 2025

★★★★★ 1/5

Google

Almost 30 minutes late to first viewing. Didn’t even bother to show up for the second. After a phone call I was told they should have informed me the owner would be showing the property as the agent had another viewing but no one answered the door so we left. Absolutely appalling and wouldn’t recommend.

Becka · 15 February 2026

★★★★★ 5/5

Google

Elliott and John were both exceptional with helping me move flat. They got back to me promptly with any questions I had and things were done to a high standard whilst making it easy for the layperson to understand. Elliott was especially kind and reassuring in any stressful situation that occurred during the transition. John and Elliott make a great team, and I would highly recommend them to anyone looking to find somewhere to rent. Thank you so much again.

Lena · 1 July 2022