Trusted Agent profile · Sutton
Verified
★★★★★
778 reviews across 4 platforms
77 Banstead Road, Sutton, SM5 3NP
Part of Belvoir, see every office.
Belvoir's office in Sutton, at 77 Banstead Road, is rated 2.8 out of 5 across 778 reviews on four platforms, including 203 Google reviews rated 4.8.
203
Reviews on Google
This office
1
Reviews on Yell
This office
570
Reviews on Trustpilot
Business-wide
4
Reviews on allAgents
This office
We are a locally owned, independent business providing residential sales and lettings along with full property management services in Carshalton/Sutton/Wallington/Cheam and the surrounding areas. We are passionate about property and understand the rewards, challenges, and frustrations in renting and property management. We are very much ‘hands-on’ and pride ourselves on exceeding all expectations. We offer high standard of service offering Rent Guarantee for our Landlords and an exceptional service to our tenants. With extensive knowledge of the local area and excellent customer service, we can assure you that you will be in good hands. Our team of letting and estate agents in Sutton know our customers are looking for regular communication and feedback. Our aim is to take the stress away from selling or letting your property, ensuring it all goes smoothly whilst getting you the best price.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
1/5
TrustpilotHorrendous company with no ethics and…
Horrendous company with no ethics and lacking any customer service. Somehow they managed to hire people with the same lack of morales as the rules they follow - it's impressively on an awful level.
1/5
TrustpilotWorst people on the planet earth
Worst people on the planet earth. Non professional and extremely rude (if you are from non-white background). It's better to be homeless instead of renting home from these people. Also they lack basic skills of business communication (agent won't attend your call or reply to your texts). 1 star is just too much, they deserve minus 10.
1/5
TrustpilotAbsolute scammers
Absolute scammers. Do not give these people any money, they are refusing to return my deposit after breach of contract. Make excuses, and lie about getting the flat ready. Full of black mould, dirt and now refusing to return my money. Keep changing between 2 company names. Shayan, Roberto, Natalia and Paris. Awful liars, with a nice dose of rudeness. Now taking legal action, informing council and media.
4/5
TrustpilotThe estate agent showing me the house…
The estate agent showing me the house was patient and made suggestions about how aspects in the house could be altered to suit my needs. Unfortunately I had to decide that the property needed more alteration and disruption than I was prepared to put up with.
1/5
TrustpilotAvoid the site in the city centre-…
Avoid the Nottingham site in the city centre- toxic ill mannered managers
5/5
GoogleExcellent, hard worker and help tirelessly letting agent her name is nidhi really can’t find the words to thank her and her colleague perfect team work thank you all
We truly appreciate your positive review about your recent experience with us! At Belvoir, we always strive to provide excellent service to our clients. It certainly boosts our confidence when we get such positive feedback. Thanks so much for your kind words. We wish you all the very best always!!
5/5
GoogleI have recently used their letting service. Very efficient and everything went smoothly.
Thanks a lot for your positive feedback. We are glad to hear that you were pleased with our service. Best wishes to you from Belvoir Sutton team.
1/5
TrustpilotIncredibly rude and unprofessional…
Incredibly rude and unprofessional staff. Called me only to give me verbal abuse. I left a review stating this and she replied to it being just as rude and impolite. So 0 if possible, what a disgusting way to conduct business. Not one question just shouting straight away, didn't want to speak or enquire what happened.
1/5
TrustpilotUseless
Useless, I've applied for property to rent on there's website no answer, when called them they don't answering calls, when I was personally they said is the best checking app Rightmove.
5/5
GoogleMy daughter’s first property acquisition has been successfully completed in an amazingly short period of time. The agents’ team’s strong support - esp. Nidhi and Brenda - has been greatly appreciated. Thank you ever so much
Thank you so much for your kind words about Belvoir Sutton! We strive for 100% satisfaction and it is great to see you had such a positive experience. Thank you so much again for your feedback.
1/5
TrustpilotAwful
Really disappointed in how they treated us throughout the buying and selling process. Dropped us in the middle of a sale and didn't even have the courtesy to tell us that they had done that.
1/5
TrustpilotHello everyone
Hello everyone. Please beware they will use fancy words to make you fool. They just let u in place and then do not listen to you. Please choose any other company if you have kids with you.
1/5
TrustpilotBad experience
Rented my first apartment from Belvoir and took very good care of it. Throughout the whole time living there repairs were not done for a long time, building was in bad shape and was ignored a lot.When moving out everything was how I moved in yet I lost some of my deposit and it took a long time for me to get any of it back
1/5
TrustpilotBe careful about this company
Be careful about this company, they just waste your time, I am waiting to see the property while receiving a confirmation email but nobody comes there, after calling them they said we don't know why he did not come to this... No responsible, no on time company
5/5
TrustpilotI couldn't ask for a more personal
I couldn't ask for a more personal, professional and efficient service. Communication is excellent, staff are lovely. I'd give 10 stars if I could.
5/5
GoogleExcellent team ~ Working hard and profession 。 The team help us making sure the buying process as quick as possible , I think they are nice people , also they have good service ! High recommend!
Thanks a lot for your positive feedback. Your response on our services truly appreciated!! Please stay in touch for any property requirements and we are always here to help.
1/5
TrustpilotI've given belvoir 1 star because there…
I've given belvoir 1 star because there wasn't an option to give zero!!!Belvoir basildon are the worst most unhelpful ,unprofessional people I have ever come across on my 69 years!!!I wouldn't trust them to run a bathDisgusting!!
5/5
TrustpilotGood customer experience (from Mr. Major)
Got some very insightful suggestions from Mr Major of Belvoir on choosing a property here at Birmingham. Much appreciated.
1/5
TrustpilotJust a poor company
Just a poor company, if you are a landlord, avoid unless you want the headache.Very slow with complaints, which a landlord doesn't need..I would say go to a better company
5/5
GoogleExcellent, hard worker and help tirelessly letting agent her name is nidhi really can’t find the words to thank her and her colleague perfect team work thank you all
We truly appreciate your positive review about your recent experience with us! At Belvoir, we always strive to provide excellent service to our clients. It certainly boosts our confidence when we get such positive feedback. Thanks so much for your kind words. We wish you all the very best always!!
5/5
GoogleHighly recommended... Finished the transactions in under 6 weeks.... thanks for all the timely updates ...both Brenda and Nidhi ... Anyone can count on them for the swift response.
Thanks so much for your positive feedback. Glad to hear that you felt happy with our service. Belvoir team wishes you and family a very pleasant stay in your new home.
5/5
GoogleBelvoir estate agents were consistently helpful, friendly and always made themselves available as in intermediary during the buying process. I would unhesitatingly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
We sincerely appreciate your positive review about your recent experience with us! Thanks so much for this. Any help any time, we are just a phone call away. Belvoir Sutton team wishes you a very pleasant stay in your new home.
5/5
GoogleExcellent service from start to finish. Very thorough and knowledgeable in their work, and a pleasure to deal with. Highly recommend to anyone thinking of using their services.
We are very happy to have provided you with such a positive experience. It's experiences like yours that really keep us motivated! Thanks so much for your wonderful feedback about our service. It's certainly been a pleasure to work with you. Wishing you all the very best for the future!!
1/5
TrustpilotWaste of your time
Waste of your time. Impossible to speak to. Never answers a call. Never returns emails or forms. Take your details when gave to fill a form in. Never get a viewing at all. Worst service from an estate agent ever. Totally avoid.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Sutton office has 778 reviews across four platforms: 203 on Google, 1 on Yell, 570 on Trustpilot (across the whole business), 4 on allAgents.
Belvoir Sutton is rated 2.8 out of 5 across all 778 reviews, and 4.8 out of 5 on Google from 203 reviews.
Belvoir Sutton, 77 Banstead Road, Sutton, SM5 3NP.
