Trusted Agent profile
★★★★★
2,374 reviews across 2 platforms
2 Wallington Square, Wallington, SM6 8RG, Sutton SM6 8RG
Andrews's Sutton office at 2 Wallington Square is rated 4.8 out of 5 across 2,374 reviews on two platforms, including 229 Google reviews rated 4.8. The 2,145 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Andrews. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
4/5
TrustpilotFrom Happy Customers…
Thank you Gurmit for all your support and advice over the past year. It’s always a pleasure to speak to any member of team and know that the matter will be dealt with fairly and honestly.
Dear Peter, thank you for your kind words and feedback. We're thrilled to hear about your positive experience with Gurmit and our team. Your satisfaction is our priority. Wishing you a wonderful Christmas! Best regards, Andrews Head Office
5/5
TrustpilotGreat Job
Thank you Andrews for helping us through our long, at times stressful, house selling/buying journey! Lisa was brilliant at keeping us regularly updated and went above and beyond in helping us with any issues we had. Also, Keith did a great job - he stepped in to help when Lisa was away. We met many of the staff and all of them were friendly and helpful. We would definitely recommend Andrews.
Thanks for your lovely review! It's great to hear about your positive experience with Lisa, Keith, and our team. Your recommendation means a lot to us. Best wishes in your new home!
5/5
TrustpilotRebekah was so quick at responding to…
Rebekah was so quick at responding to my queries and really in the ball! Amazing service!
Hi Chelsea, Thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided you with amazing service. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
TrustpilotAll the Andrews sale team are…
All the Andrews sale team are attentive, friendly and charming to work with and respond when they say they will. High level of communications over what became an elongated process owing to a less than responsive solicitor. They handled the viewings perfectly, arranged for surveyors to visit the empty property and took electricity and gas meter readings prior to completion. They were consistent in providing a high level of service.
Dear Mr. Dromey, Thank you for your wonderful feedback! We're thrilled to hear that our team provided attentive and consistent service throughout the process. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future. Best regards, Andrews Head Office
5/5
Trustpilot*Headline*Outstanding Experience with Maria and Ed
*Headline*: Outstanding Experience with Professional and Genuinely Nice Guys! My husband and I had the pleasure of working with Maria, Ed and other staffs from Andrews Real Estate Team as first-time home renters. From our initial conversation, Maria and Ed immediately put us at ease with their friendly demeanour, patience, and vast knowledge of the local real estate market. Communication was a breeze, as Maria and Ed were extremely responsive to our emails and calls, even during off-hours. They worked tirelessly to find us the perfect house that met all our criteria while staying within our budget. We were extremely impressed by Maria’s skills on how she handled the whole process. The entire process was stress-free thanks to Maria’s guidance, and we couldn't be happier with our new home. We wholeheartedly recommend Maria and Ed in the Andrews Real Estate Team to anyone looking for a fantastic realtor who does a wonderful job helping home seekers navigate real estate!
Hi Edith, thank you so much for taking the time to leave us a review. It's brilliant to see the whole team have been able to assist you and keep you updated with each step of the way. We are so pleased you've found your new home with us and hope you are settled in well. Thanks, Rhys
5/5
TrustpilotWorking with Andrews Property has been amazing
Working with Andrews property and purpose and in particular, Samantha has been a delight; she is an amazing letting consultant with unique attributes that really make her stand out. Everyone feels immediately at comfortable with Samantha's down-to-earth attitude, which makes complicated processes seem more approachable. She not only delivers an unmatched professionalism but also a refreshing and inspiring degree of warmth and honesty. Samantha stands out due to her commitment to going above and beyond. She ensures that everyone understands and gains from her experience by having a special aptitude for communicating plans and strategies in an understandable way. I would recommend this company any day, thank you.
Thank you so much for the five star review. Amazing to see that Samantha provided such a great experience for you and left a lasting impression, we know she will really appreciate your kind feedback. Thanks again, Rhys
5/5
TrustpilotMonika was absolutely transparent…
Monika was absolutely transparent helpful and followed up with all information in detail!thanks
Dear Kay, Thank you for your wonderful feedback! We're thrilled to hear that Monika provided you with exceptional service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa
5/5
Trustpilot“My experience with Issy as our…
“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”
Hi Prada , thank you for the five star review and congratulations on your new home ! Brilliant to see that Issy provided exceptional service and we love that you picked up on her passion for property. We know Issy will really appreciate the kind feedback , Thanks again , Lisa
5/5
Trustpilot104 maple close
I only dealt with Sarah Robinson very professional in any and all my situations I would be proud to use this company again as I’ve had such a great experience with them
Dear James Hannis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your satisfaction is our priority, and we look forward to serving you again in the future. Best wishes , Lisa
5/5
TrustpilotAndrews Lettings team have managed my…
Andrews Lettings team have managed my rental property for over 5years, the ladies in the office have all been lovely, thorough and incredibly helpful. Recently Gurmit has helped with a few issues, she has a great working knowledge of my property and solved my issues in a few minutes! Thanks very much Gurmit it’s very much appreciated.
Thank you, Jennifer, for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Gurmit. Your satisfaction is our priority, and we appreciate your trust over the years. If you need anything else, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotMy best House Rental plug.experience with Andrews Property…
My experience with Andrews Property Group, is the best I have ever had. From the viewing of the Property till we moved in. On the 12th December 2025. They constant updates us, they're clearly communication was top notch. The assistant with the energy uses, water and council tax link really helps us.i will forever recommend Andrews Property especially lady Louise. The lady is soo professional, patient, calm and know her job very well. Thank you Andrews Property for helping us to get our dream home and environment. No stress at all. My first time I have stressless moving in Uk, all thanks to lady Louise and the Andrews Property Group company. My partner was shocked how fast the Andrews Property Group got us the Apartment. With 72 hours everything is down and we are waiting for the move in date which was 12th December this month.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews Property Group and Louise. It's our pleasure to assist you in finding your dream home. We appreciate your recommendation and look forward to serving you again in the future. Best wishes , Lisa
5/5
TrustpilotFantastic Company, Highly Recommend!
Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!
Hi Gemma, what a fantastic review. Thank you for sharing your experience with us, we know that selling a home can be stressful but it's brilliant to see that Robbie has been on hand to try and alleviate some of that stress for you, thanks again for the review and the recommendation, Rhys.
5/5
TrustpilotProperty Management
I would like to express my gratitude to Monika Lami who managed my property for the last few years before I decided to sell, I have always found Monika to be very helpful and diligent with every aspect of the property management and would highly recommend her as she made everything so easy and hassle free. A big thanks to Monika for all her help!
Thank you, Mark, for your kind words! We're thrilled to hear about your positive experience with Monika. Your recommendation means a lot to us. Best wishes, Jake
5/5
TrustpilotVery high standard of service
We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received
Hi Jennifer, thank you for the five star review, fantastic to see that the team have always been on hand to help you whenever required. It's also really pleasing to see that we were able to get you new tenants in a swift timeframe. We know Anisa will be really grateful to read your feedback.Thanks again, Rhys
5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
5/5
TrustpilotHighly recommend Greg at Andrews!
Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.
Hi Sam, thank you for leaving us a five star review. Fantastic to see Greg and the team have been so helpful renewing your tenancy and responding to you promptly, Thanks again , Lisa
5/5
TrustpilotI had a great experience with the…
I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!
Hi Rhiannon, thank you for your wonderful review! We're thrilled to hear that Cat and Ed provided you with excellent service. Your recommendation means a lot to us. We look forward to assisting you again in the future!
5/5
TrustpilotExtremely good service from Andrews
I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.
Hi Chris, what a great review. Congratulations on finding your new home and it's brilliant to see that Nick was on hand to help you on both occasions and your experience was ultimately a positive one. Thanks again for your feedback, we know Nick will really appreciate it, Rhys
5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
5/5
TrustpilotAn estate agency that cares
As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
5/5
GoogleRebecca Newbrook is a fantastic property manager. Super responsive and always fast to act. Thank you Rebecca
Thank you, Lisa, for your wonderful feedback! We're thrilled to hear about your positive experience with Rebecca. Your satisfaction is our priority, and we're glad Rebecca could assist you so effectively. We appreciate your support! Best wishes , Lisa
3/5
TrustpilotEmotionally draining experience
We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.
Hi Ana, thank you for the review, we appreciate you taking the time to leave such detailed of your experience. We have passed your comments onto the relevant member of staff in order for us to investigate your dealings with us and how/if we could have improved our service to make it the full five stars. Thanks, Rhys
5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews's Sutton office has 2,374 reviews across two platforms: 229 on Google, 2,145 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Andrews Wallington is rated 4.8 out of 5 across all 2,374 reviews, and 4.8 out of 5 on Google from 229 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Gold.
Andrews Wallington, 2 Wallington Square, Wallington, SM6 8RG, Sutton SM6 8RG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.