Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHayley Tennet
Hayley Tennet, has been so helpful in finding me and my friends a house for September. She has gone the extra mile in helping us , which is very good of her. She has been so approachable and kind on the phone with me, this has made my experience with Andrews outstanding.
Ellie · 13 February 2024
Agent replied · 22 November 2024
Hi Ellie, thank you for the five star review. It's great to see we were able to help you and your friends find your new home. We know Hayley will appreciate all the kind words, thanks again, Rhys
★★★★★ 5/5
TrustpilotNicole was a great help
Nicole was a great help, lovely to work with
Madalina · 20 October 2023
Agent replied · 22 November 2024
Hi Madalina, we really appreciate you leaving us a five star review for Nicole. Brilliant to see you had a great experience with us. Thanks, Rhys
★★★★★ 5/5
GoogleHad the pleasure of buying my new property through Andrews wallington (james in particular) excellent service from start to finish. very friendly staff and communication was top notch always got back to me if i had any queries and was always happy to help. I would highly recommend Andrews and if i move in the future i will use them again. Thank you again James and your team for making the process very easyPositiveResponsiveness, Quality, Professionalism
Cliff · 11 November 2021
Agent replied · 10 November 2024
Hi Cliff, thank you for the review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible. Thanks for recommending us and we wish you all the best for the future. Enjoy your new home!
★★★★★ 5/5
TrustpilotLamont was polite & professional
Lamont was polite & professional, providing me with printouts of similar properties in the area to back up his valuation of my property. He was friendly & patient responding to all my questions even when not directly related to his visit; it made for a pleasant experience.
Gavin · 8 May 2023
★★★★★ 1/5
TrustpilotThe rental side of there business is…
The rental side of there business is organised outside of there branches. Which means rental renewals are double the amount the competition charges and they don't have the local knowledge regarding rents and availability for the area. Rental agents need to be local and informed - unfortunately this business model they have adopted is unprofessional and misinformed. Andrews need to bring it back into local branches.
Chris · 29 January 2023
Agent replied · 22 November 2024
I am sorry to hear about your experience.I have recently joined Andrews as CEO and have made customer experience a key priority across our business including Sales, Lettings and other business lines. Thank you for your feedback which is gratefully received. We are in the process of making changes to our model in order to be able to better support Landlords and Tenants. These changes, which should be complete by the end of 2023, will see Lettings branches take a clearer role in supporting customers.Carl HowardGroup Chief Executive
★★★★★ 5/5
GoogleAndrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Natalie · 14 May 2024
Agent replied · 10 November 2024
Hi Natalie, what a brilliant review. Thank you for taking the time to share your feedback, great to see that we were able to help you on not just the sale but your mortgage too. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAndrews Property is a good property…
Andrews Property is a good property company. The agents are very professional and nice. Especially Andrew Bannerman, he did a good job to handling the transaction for both side buyer and owner. All the follow up are very well and give us confidence to stick with them. Highly recommended!!!!
Yoko · 24 February 2023
★★★★★ 5/5
TrustpilotLouise took the initiative in the…
Louise took the initiative in the tenancy renewal and managed to negotiate a fair and reasonable but not insignificant increase in the rent for our rental property. She also dealt with an urgent maintenance issue promptly and effectively.
Mr · 14 October 2024
Agent replied · 22 November 2024
Thank you, Mr Dearlove, for your kind words. We're delighted to hear that Louise provided excellent service in both the tenancy renewal and maintenance issue. Best wishes ,Lisa
★★★★★ 5/5
TrustpilotProfessional, friendly and respectful.
I would highly recommend Andrews to anyone wishing to sell their home. Matt, Isaac and the team have been professional, helpful and respectful of our home from when I first met with them right through the sale process. They are always easy to contact and they kept us updated on the sale process throughout.
Marisa · 5 August 2022
★★★★★ 5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office has always been my “go to” She really knows her stuff and always makes me feel like I’m her No.1 client. I’ve been with Andrews for years and I look forward to dealing with Nikiya, Sarah, Tara Darling (you have some big shoes to fill)
Sasha · 1 January 2024
Agent replied · 22 November 2024
Hi Sasha, thank you for the five star review. It's brilliant to see that Sumita has been able to provide you with such a great service over the years. We are confident your new main points of contact will be able to pick up where Sumita have left off. We know that Sumita will really appreciate the feedback and likely still be keeping an eye on your file every now and then! Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews bath central have gone above…
Andrews bath central have gone above and beyond to help me out and find a place from start to finish mark Jervis guided me all the way with the help from his team at bath central I found the perfect place to call home thankyou all at bath central.
Lexie · 26 March 2024
Agent replied · 22 November 2024
Hi Lexie, thank you for the five star review! Fantastic to see that Mark and the team have been able to assist you each step of the way, we are so pleased you've found your new home and that we played a part, hope you are settled in well. Thanks, Rhys
★★★★★ 5/5
GoogleIf you’re buying, selling or renting a property, Andrews of Wallington are absolutely and unquestionably the ideal choice.....I recommend them very highly from my own personal experience. They excel in professionalism which they combine with helpful guidance, friendly availability and willingness to assist at any stage from start to finish of your mission to successfully buy, sell or rent. Their expertise relates to all areas from valuing your property, advertising and marketing through their own extensive network and internet sites like rightmove and you can even keep a check on how many viewings you’ve achieved via their own app or your online account with them. I am extremely grateful for the enormous help and friendly assistance provided me by James Conner and Rebecca Newbrook at Andrews, Wallington in securing the purchase of a flat. If you choose Andrews of Wallington as your agent it will be one of the best choices you have ever made.
Richard · 11 November 2020
Agent replied · 10 November 2024
Hi Richard, thanks for sharing your experience with us and for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. You were a delight to deal with and we wish you all the happiness for the future and hope you thoroughly enjoy your new home!
★★★★★ 5/5
GoogleJames, Janine and the rest of the team have been amazing. From the very beginning they were very professional but personable and approachable. They were very sensitive to my needs and very patient with my endless questions, nothing was too much trouble. Their communication was exemplary. I knew what was happening every step of the way. They also communicated very well with the buyer which avoided any misunderstandings and enabled the sale to move quickly. Thank you Andrews! (Well worth the doughnuts!)
Kim · 11 November 2020
Agent replied · 10 November 2024
Thank you so much for your kind words regarding the Andrews Wallington team and for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you and it was a pleasure to help you throughout the process. (Thanks for the doughnuts, they were delicious!)
★★★★★ 5/5
TrustpilotMy greatest thanks
I would have to give my greatest thanks to Mrs Tracy Burden from Andrews Property who give me close following up and update for such a long journey of the whole buying process. She is proactive, professional and responsible. I will definitely recommend her if anyone is looking to find a right person for buying.
Jeffery · 10 June 2022
★★★★★ 5/5
TrustpilotPositive experience
Andrew's were the agency which managed the sale of the flat I bought (my first home!). Matt Wood in particular was terriffic, he explained everything in detail, was patient and professional with my queries and made the overall experience very positive. Would highly recommend using this agency.
G · 29 April 2024
Agent replied · 22 November 2024
Thank you for taking the time to leave us a review. We are so pleased your trusted us with the sale of your first home, fantastic to see that everything went well and that Matt provided you with a superb service. Thanks again, Rhys
★★★★★ 4/5
TrustpilotKatie Maggs was excellent!
Katie Maggs was excellent, especially when my conveyancers were slightly delayed, things didn't seem to be moving or if I had any questions that weren't explained by my conveyancers and assumed I would know specific details as a first time buyer. Katie stayed in touch throughout and was a great support - thanks again!
Jack · 20 July 2022
★★★★★ 5/5
TrustpilotSumita at Andrews was instrumental for…
Sumita at Andrews was instrumental for renting our properties. She has indepth knowledge of the property rental market.She is proactive and approachable. She has now moved into sales and is big loss for me.I am sure she will be great in sales too. Wishing her all the best.
Amit · 4 April 2024
Agent replied · 22 November 2024
Hi Amit, brilliant to see that Sumita has been so helpful in giving you all the information you required. Whilst Sumita has indeed moved across to sales, she remains in our office and has left the lettings team in great shape to continue the excellent service you've received. Thanks, Rhys
★★★★★ 5/5
TrustpilotRana
Rana, the estate agent was polite, courteous and very helpful. She answered any questions we had to the best of her ability and we left the viewing pleased with the service she had provided, Thank you.
Gary · 28 October 2024
Agent replied · 22 November 2024
Thank you, Gary! We're thrilled to hear that Rana provided excellent service and answered all your questions. Your positive feedback is greatly appreciated. Best wishes, Jake
★★★★★ 5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to izzy, molly and Shannon they have all gone above and beyond for me even when things got pretty tricky (nothing to do with andrews) they literally are a dream team! Thank you again so so much ❤️
Amber · 10 May 2024
Agent replied · 22 November 2024
Hi Amber, thank you for taking the time to write a lovely five star review. I am so glad to hear Izzy, Molly and Shannon went above and beyond for yourself! Your words of "dream team" just shows us why we do what we do, the girls will really appreciate your words. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotMonika
Monika has been my letting agent for over a year now and is always responsive, knowledgeable and helpful. She finds great contractors to sort out any issues my tenant has with the property and works hard to make everything run smoothly for everyone.
Maisie · 19 July 2023
★★★★★ 5/5
TrustpilotProfessional and patient
Jennifer Jones of Andrewsonline did a great job taking me through the Property Information Questionnaire, in preparation for putting our house on the market. She was wonderfully patient as I struggled to make sense of it all and explained very clearly how the whole process would work.Simon Steer
Simon · 27 March 2024
Agent replied · 22 November 2024
Hi Simon, thank you for the five star review. Amazing to see that Jennifer was able to assist you with some of the paperwork required which we know can be complicated at times, it's so pleasing to know that Jennifer took the time to explain everything in detail for you, thanks, Rhys
★★★★★ 5/5
TrustpilotLouise G property manager
Louise G. my property manager at Andrews was amazing in looking after my needs. She helped above and beyond what was expected. Andrews is lucky to have someone like her dealing with landlords and tenants alike with a professional ethic.Jeeshan Patwari
Jeeshan · 1 August 2024
Agent replied · 22 November 2024
Thank you, Jeeshan. We're thrilled to hear about your positive experience with Louise. We'll share your kind words with her..
★★★★★ 5/5
TrustpilotGreat Help
Was working with Maria who helped my girlfriend and I start renting our first property together. Great Service from everyone else at Andrew’s that I met along the way, fast turnaround and good communication were the main key points working with Andrews
Tommy · 9 July 2024
Agent replied · 22 November 2024
Hi Tommy, thanks for the five star review. Amazing to see that you've had such great service from Maria. Thanks for sharing your experience, Rhys.
★★★★★ 5/5
TrustpilotSarah Robinson was great and very…
Sarah Robinson was great and very helpful!
Samuel · 12 October 2023
Agent replied · 22 November 2024
Hi Samuel, thank you for leaving a five star review and I am so glad to see Sarah has been so helpful to yourself! Thanks again, Laura.
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