5/5
TrustpilotI recommend Nancy Henley from Andrew’s…
I recommend Nancy Henley from Andrew’s when viewing a property in Horley she was very welcoming and helpful
Trusted Agent profile · Sutton
Andrews Estate Agents Sutton reviews
★★★★★
2,105 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,105 reviews on two platforms, including 32 Google reviews rated 4.9.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotNancy was exceptional and gave us much…
Nancy was exceptional and gave us much more info than any other agent has given before!
5/5
TrustpilotSupportive team from start to finish
Supportive team from start to finish. Highly recommended them.
Agent replied · 12 June 2024
Hi Mandy, thank you for your five star review. Fantastic to see the team have provided you with excellent support and I am so glad they were able to help. All the best, Laura.
5/5
TrustpilotTara Darling Andrews Lettings
I have been dealing with Andrews Lettings for many years now and one particular team member, Tara Darling, stands out as she has proved to be an invaluable asset to the Andrews group. She’s a fantastic ambassador and true consummate professional. I would like to take this opportunity to thank her for her many years of excellent customer service.
4/5
GoogleAs first time buyers we were very well welcomed by Daniel. He listened well to all our criterias. He gave us great advice and was very helpful in setting up mortgage appointment for us.
Agent replied · 14 June 2024
Hi Paul, Thanks so much for the review. Dan's getting a lot of these. We'll pass this on for sure.
5/5
TrustpilotGreat service very helpful
Agent replied · 24 August 2024
Thank you, Trevor! We're thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
5/5
TrustpilotSmooth and easy always great to have…
Smooth and easy always great to have Andrews helping out when ever possible they have a great team
Agent replied · 12 June 2024
Hi Naomi, thank you for the fantastic five star review. Great to see the team were on hand to help you out throughout your dealings with us, thanks again, Rhys....
5/5
TrustpilotThe service given by Andrews Reigate…
The service given by Andrews Reigate branch was exceptional. They were all responsive to my queries. The transaction was very smooth until we move in to the property. Thank you so much to the team (Maria, Ed, Gemma, Natalie, and Ellen). I even gave Maria’s contact details to my colleagues because of this wonderful experience. Again, thank you.
5/5
TrustpilotLouise Gonella (Balham ) always gave me all the support I needed. Tnk you
Amazing ! I always recommend🥰
Agent replied · 24 August 2024
Thank you for sharing your experience with us!
5/5
TrustpilotMy agent
My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.
Agent replied · 12 June 2024
Hi Steve, thank you for the five star review and for recognising Janine's efforts. Keeping everyone in the loop on all sides in crucial when selling/buying so it's great to see we delivered updates regularly for you throughout the process. Thanks, Rhys
5/5
TrustpilotWas met with Isabelle of the Downend…
Was met with Isabelle of the Downend branch.
Agent replied · 12 June 2024
Hi Paul, thank you for taking the time to write us a five star review, fantastic to see you had a positive experience with Isabelle. Thanks for sharing and all the best, Laura.
5/5
TrustpilotI had a great experience at the Balham…
I had a great experience at the Balham branch! I don’t usually do reviews but Reece really impressed me, he was already waiting at the property by the time I arrived and clearly had everything ready and planned beforehand which is rare to see in my experience. He knew his stuff and explained everything. No complaints from me!
1/5
TrustpilotUnimaginable incompetance
Honestly everything was fine for the first 12 months.Then renewal came. No renewal agreement received by post, a gas man letting himself in to check the boiler with no notice given (a missed call 30 minutes prior doesn't count as notice, when they have both occupants mobile numbers and email addresses) who was then swiftly kicked out. We were then advised they'd switch the gas off immediately! Extremely poor prior planning, wouldn't need to switch the gas off if they'd planned the visit in the first place. The post-renewal inspection arrives and again no calls, an email (at least 24 hours notice this time), with an auto-reply saying "i'm out of the country, please call" set, and again we have a third party in our home to peruse through our belongings.A further inspection a week later, and I'm accused verbally of misleading on the phone to them about the time arranged (I'd definitely arrange for a time I'd be in work?!) I feel more sorry for the third party inspector who was told by Andrews an earlier time than the one I was accused of giving them!Every phone call to Andrew's felt like you had to avoid saying the wrong thing.And we still haven't received the gas safe certificate.Avoid, unless you're into this sort of thing.
5/5
TrustpilotGood customer service
Nice service, helpful people in office. Easy to deal.
5/5
TrustpilotHome purchase
We purchased our home through Andrews Wallington - they have been an absolute pleasure to deal with from the very first viewing. James in particular has been brilliant - friendly, communicative, transparent and professional. Integrity, decency and professionalism are the words we'd use to sum up our experience with Andrews - thank you for making our own experience as painless as possible!
5/5
TrustpilotNicole helped us book our AMS…
Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.
Agent replied · 12 June 2024
Hi Josh, thank you for the five star review, great to see that Nicole was able to assist you and it's really pleasing to see that she positioned our mortgage adviser too! We hope both conversations gave you an insight into your options, allowing you to make an informed choice moving forward! Thanks, Rhys
5/5
TrustpilotAndrews Barnet
The Barnet Lettings team are always conscientious at closing out every detail and are a pleasure to work with.
Agent replied · 12 June 2024
Hi Paul, thank you for the review! Really pleased to hear this! It is fantastic to see the Barnet Lettings team have been a massive help to yourself! We wish you all the best for the future. Thanks, Laura
5/5
TrustpilotAndrews Reigate Branch
Agent Isa Darr from the Reigate branch was very accomodating. He went out of his way to get us a slot to view a property we were interested in. He was very responsive with all our questions and proactive in updating us with the status of our tenancy offer. Superb customer service.
5/5
TrustpilotProfessional, helpful advice...
Great support from Shannae...
Agent replied · 24 August 2024
Hi Annie, thanks for sharing your experience with us.
5/5
TrustpilotGreat
Great. Good service I got from Issy
Agent replied · 12 June 2024
Hi Chikamma, thank you for the five star review, amazing to see you received great service from Issy. I am so glad she was able to help and all the best, Laura.
5/5
TrustpilotJanine Derbyshire's fast and successful…
Janine Derbyshire's fast and successful assistance /solutions to our concerns
Agent replied · 12 June 2024
Hi Lyka, thank you for the five star review. Great to see that Janine has been able to assist you with anything required so far. Thanks again, Rhys
5/5
TrustpilotVery helpful and friendly service
Lisa looked after us brilliantly providing a helpful, friendly and responsive service throughout.
Agent replied · 12 June 2024
Hi Andy & Louise, we really appreciate the feedback and we know Lisa will be too! Thanks, Rhys
5/5
TrustpilotAlways a friendly and helpful during Purchase process
The Guidance I received during the process was excellent from Mark Anderson at Andrews Southfield branch South London.
Agent replied · 12 June 2024
Hi Peter, thank you for writing out a five star review to Mark Anderson in our Southfield's branch. Really glad to see Mark was able to guide you through the process and be on hand. We wish you all the best for the future! Thanks, Laura.
5/5
TrustpilotShe was very helpful
Agent replied · 24 August 2024
Hi Sana, thank you for the review. Amazing to see you had all the help you needed. Thanks again, Rhys
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