Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
I am a first time buyer and was quite anxious and unsure about the process but Emma Mussert from the Bear Flat branch was incredibly helpful. She was always really quick to respond to any calls or emails and explain everything, and helped the purchase to go smoothly. I am really grateful for all the assistance.
1/5
TrustpilotNo one answers... Andrews, are you there????
I've called and emailed countless times to enquire about different properties to view and even booked a viewing online. So far ive never had a phone pick up or 1 email responded to. I know things move fast so have called them immediately after receiving a rightmove alert and nothing. Very strange not to even get an 'its gone' message back. Ive not dealt with any other agent this bad. Very strange set up.
1/5
TrustpilotAwful
Awful. The most expensive yet rudest and most incompetent letting agency I have ever used. Took my money and then completely failed to communicate for many weeks while they 'sorted things out'. It was all on me to seek updates, ensure progress was being made etc. The manager of the Witney branch was actually offensive. This was a very stressful process, exceptionally expensive and at times degrading. Its a wonder they are still in business. If you are a landlord/lady, PLEASE do not use Andrews. If a tenant really wants your property, they have no choice but to use the agent you select and you then submit them to this over-priced, awful process. There are far better agents and nicer people out there who will treat your new tenants with the respect they deserve. The other reviews back this all up. An appalling way to run a business. What kind of management/leadership is running this cowboy operation? If you have any option whatsoever, landlord or tenant, AVOID, AVOID, AVOID. I would be happy never to have anything to do with this bunch of people ever again.
1/5
TrustpilotThey are absolutely disgraceful and rude
They are absolutely disgraceful and rude. As soon as you get to sign a contract with them they wont care about you.We have a broken shower for 4 months, and we are unable to shower at home and have no bath. They keep dragging the repairs and keep promising unrealistic dates. It's been like that for 4 months and nothing has been done.Whenever I call in to complain, their admins are very rude and disrespectful, and speak to you with absolute disrespect/show no interest to help you.
5/5
TrustpilotHollie and the team have been extremely…
Hollie and the team have been extremely helpful and let our flat within days. We really appreciate the efforts they've gone to. Thank you.
1/5
TrustpilotI offered on a property via Andrews which fell through
I offered on a property via Andrews which was accepted and went through the full process of completion leading to exchange over six months, days before expected completion the vendor changed their mind and I was left with solicitor and mortgage fees to pay. The property was remarketed by Andrews the next day, this was the worst experience ever and I would never use it recommend them. Not sure how this was allowed I will be seeking legal advice
5/5
TrustpilotBen and Sameer-Morden brach,were very…
Ben and Sameer-Morden brach,were very kind,friendly and helpful in every way they assisted me in finding my accommodation
Hi Gifty, thank you for the feedback, we really appreciate you taking the time to leave us a review. Brilliant to see Ben, Sameer and the rest of the team at Andrews Morden have been on hand to help you with your property needs. Thanks, Rhys
5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
5/5
TrustpilotEmily has been fantastic- a credit to Andrews.
Emily has been fantastic. Friendly but very efficient from the start. Regular contact with myself which is reassuring and needed.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I rented a property managed by them and what a bad experience! Issues with the property reported time and time again, lights not working in communal areas, expected to walk up stairs in pitch black dark, toilet not working, heating not working, rent increased again and again despite the issues not being sorted. They had the cheek to book viewings for new tennants after we gave notice with 10 hours notice after telling them time and time again I work nights and sleep daytimes. Took 3 months to get any kind of deposit back, accused us of leaving the property in a mess and "hired" cleaners which charged us £100+ and heard from a neighbour the cleaner was told to do "the bare minimum". Been in contact with the new tennant of the property to find rent has increased yet again and there are still issues at the property. If you're desperate, go ahead, but if you have the choice stay well away!!!
5/5
TrustpilotGreat customer service
Great communication and extremely helpful and responsive with any questions. Both Patrick and Ruth were lovely to deal with!
1/5
TrustpilotAvoid Avoid and Avoid!!!!!!!! :-(
If i could give zero stars i would of done, 1 star is far too much praise for this company. Dreadful customer service and no engagement at all from them. Avoid them if possible, unfortunately i had no choice and my contract was handed over to them. On leaving the property i received no communication regarding inspection, inventory, handing the keys back and now i have the impossible task of getting my deposit back. Fortunately it is protected but now over a month since i left property and still no response from them over deposit. Avoid if at all possible!
5/5
TrustpilotPositive and professional experience
Jennifer who managed our property was very helpful getting any issues resolved promptly.
Hi Hugh, amazing to see that Jennifer has been on hand to sort any issues for you effectively and efficiently! Thank you for sharing your experience, we know Jennifer will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotPrompt replies to my emails
Thank you, Norman! We're glad to hear you appreciated our prompt responses. Your satisfaction is important to us!
5/5
TrustpilotThey are very professional and helpful
They are very professional and helpful. I worked with Tracy and she is very supportive and understanding.
5/5
TrustpilotProfessional and knowledgeable team who…
Professional and knowledgeable team who kept me sane during a stupidly long house-move, thanks Lisa Lansdown and the team!
5/5
TrustpilotReliable and helped out when even they…
Reliable and helped out when even they could.
Thank you for taking the time to leave us a review! Thanks, Rhys
1/5
TrustpilotI had very poor experience trying to…
I had very poor experience trying to rent a property. All happy staff until a problem then you are told you need a guarantor earning a min of £53500, as previous financial history, adverse which was over 5 years ago. No offer to pay all rent in advance. This was the Purley branch. When I made enquiry at outset I was asked how is your credit rating which is very good now. I was not asked about previous issues especially over 5 years ago. Let’s hope they do the right thing and refund full deposit.
5/5
TrustpilotGreat agent
Junior was really friendly and understanding - a great agent
5/5
TrustpilotShannon from the Downend branch has…
Shannon from the Downend branch has been so helpful, making our experience as smooth as possible
Hey Dervla, we really appreciate you taking the time to give us your feedback. Fantastic to see you had such a positive experience with Shannon and the team in Downend. Thanks, Rhys
5/5
TrustpilotHighly recommend Shannon Bird and the team at Downend branch
I have recently needed new tenants for my rented property, and Shannon at Downend branch has been very helpful and efficient during the process of advertising, responding to enquiries and arranging viewings. She has kept me updated at every step of the way, is pleasant to deal with and always responds to any queries knowledgably and without delay.
5/5
TrustpilotI recommend Nancy Henley from Andrew’s…
I recommend Nancy Henley from Andrew’s when viewing a property in Horley she was very welcoming and helpful
5/5
TrustpilotSteve was very helpful throughout the…
Steve was very helpful throughout the process. I am happy to recommend Andrew property to my colleagues and friends.
5/5
TrustpilotNancy was exceptional and gave us much…
Nancy was exceptional and gave us much more info than any other agent has given before!
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
