Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
Trustpilotproperty viewing
Thanks, Shannon ( From Andrews Downend) for the property viewing. Such a kind and smooth experience.
Hi Farhan, thank you for the five star review. Great to see you had such a positive viewing with Shannon, thanks again for the feedback, Rhys
5/5
TrustpilotIt was a really good experience
It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.
5/5
GoogleVery good at representing the property to the client. I was very happy when I went for viewing. They are definitely thinking out of box what client would be looking for around the property. Well done team.
Harsha thanks very much for the 5* review and your review its very well recieved by all the staff and we hope that we can find you a suitible property very soon. David Minors Business Manager
5/5
TrustpilotThey’re lovely staff
Thanks for the lovely feedback about our team, Soma.
5/5
TrustpilotMoving day
everything about my move went very smoothly.Nancy Henley at the Horley office was particularly helpful in keeping myself and my buyers informed.
Hi Margaret, fantastic to see your move went smoothly. We are pleased Nancy was on hand to keep all parties informed and drive the sale through. Thank you for the five star review for Nancy and the team in Horley, Rhys.
1/5
TrustpilotWorst customer service I have ever experienced. Rude, nasty, vile.
I rented a property out on a Let only basis through Andrews that I had to abandon 5 months into the tenancy as it was infested with vermin, had a broken boiler, was riddled with mould, damp, dodgy wiring with loose connections throught, blocked drains and more. Was shown round in the dark because they were too cheap to put £1 on the electric meter so couldn't see any of the problems, including the pizza menus taped to the side of the toilet (seriously), the agent gave me lots of wrong information about the place and they insisted I needed a guarantor as my job was a contract. This cost £150 on top of the £300 in agency fees.Upon leaving the property I rang to complain that they had not carried out basic safety checks or done due dilligence on the landlord and spent half an hour arguing with an utterly vile woman who accused me of not knowing what I was talking about, insisted that none of this was their responsibility, that they had done everything that was legally required of them and that she "was not going to spend any more time on this childish conversation" She lied over and over again, claiming that the rat wasn't there when I moved in (according to the landlord there had been several issues with rodents previously), said that they wouldn't ask a potential landlord if there had ever been rats in the property (again, seriously) and when I asked what exactly were the safety checks they had carried out was told "I'm not going to regurgitate them to you."I have never experienced such abysmal customer service in my life and hope to never again. The woman was so rude, contemptuous and nasty that I was shaking at the end of the phone call after giving up in frustration and despair. Utterly despicable company staffed with incompetent, lying crooks who deserve to have their offices shut down and boarded up.
5/5
TrustpilotRebecca in the Southville branch was…
Rebecca in the Southville branch was amazing. She found us an excellent tenant, the move in was smooth, and the paperwork came through with maximum efficiency. Full confidence at every stage that the new tenant would be perfect for our property. Also, appreciated the attention to detail - so we fully complied with all the current legislation.
1/5
TrustpilotAs a landlord I would not recommend…
As a landlord I would not recommend this letting agent. They have a competitive percentage, but you do not much in return other than poorly worded. On numerous occasions we had to chase the letting agent to get tasks completed. Things would be completed without our knowledge. On numerous occasions they undertook inspections and charged us when we had not asked for this and it took numerous emails to ensure we were refunded. I believe they employ such "mistake" tactics on purpose to exploit landlords who do not check what they are being charged for. I wouldn't be surprised if they do this to tenants as well. They also charge a large amount for renewing contracts and explain that it is part of the lawyer fees required to ensure our protection. They also tried to charge for marketing fees when it was the previous tenants simply renewing the contract to stay another year. Again this was put down to some miscommunication between the departments....They will undertake actions and then patronise you when it seems like this is not what you wanted to happen; saying it was in the terms of business or sorry this is what we always do. I could write more and more of the annoying and incompetent things they have done, but I think you can see my frustrations! I cannot recommend highly enough not using this company, but maybe they are best of a bad bunch!
5/5
TrustpilotVery pleased with result of our house sale through Andrews.
Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.
5/5
TrustpilotGreat supportive and efficient team
Great supportive and efficient team, working with Kinga and Mikesh from the Worcester Park branch
Hi Pria, thank you for the review. We are so pleased to see that Kinga & Mikesh were on hand to help you with everything you needed. Thanks again for sharing your experience with us. Thanks, Rhys
5/5
TrustpilotExcellent service
A wonderful service from the service sales man , listens and explains very well
Thank you for the five star review. Great to see you've had an amazing experience with our sales team. Thanks again, Rhys
5/5
TrustpilotReview for lettings
Shannon in the Downend branch was very friendly, informative, and open!
Hi Ruth, thank you for your five star review. Fantastic to see Shannon in the Downend branch has been able to assist you. Thanks again and all the best, Laura.
1/5
TrustpilotExtremely poor agents with a voracious…
Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held in excess of the new government maximum were roundly ignored, until eventually after much persistence a brief and high-handed note was received stating they were not legally obliged to do so. Not legally obliged no, but morally and honourably obliged surely.They've had more than 10 years of unearned interest from our deposit and you'd think that'd be sufficient for them. But instead they rely on the absolute letter of the law to squeeze their poor tenants as hard as they possibly can.A shameful and immoral company. Avoid if you possibly can.
5/5
TrustpilotIsaac is extremely friendly
Isaac is extremely friendly, helpful, approachable and patient. These qualities are essential in customer service and beneficial for Andrews reputation.
1/5
TrustpilotAvoid using Andrews Estate agents
Avoid using Andrews Estate agents. Bad service for the buyer with wrong information given. I was told that there was no on going chain when buying a house, only to be told later there was. I would not have got involved in the first place had I not been deceived by them. It also took them a week to tell me if the property was freehold or leasehold. I contacted them every day to get an answer.
5/5
TrustpilotGreat service
Great service, fast and efficient through the process.
Hi Sean, thank you for the review briliant to see you had a great experience. Thanks, Rhys
5/5
TrustpilotJane was fantastic throughout
Jane was fantastic throughout, thank you so much for your help and support
5/5
TrustpilotVery helpful, an excellent service
Isaac Biggerstaff from the Reigate branch was very helpful throughout. He provided excellent service. Was always accessible over the phone.
Hi James, we really appreciate you writing review for the team at Andrews Reigate, with particular mention to Isaac. So pleasing to see that your experience with us was excellent. We believe that communication is key through any transaction and great to see that Isaac was able to answer your queries all the way through.Thanks, Rhys
5/5
TrustpilotThe customer relation is wonderful and…
The customer relation is wonderful and welcoming. Prompt and timely response.
Hi Toviho, thanks for the five star review. Fantastic to see you've had an excellent experience with Andrews.Thanks again, Rhys
5/5
TrustpilotExperience was great
Steve is great. He explained in details every aspect of the property that we viewed.
5/5
TrustpilotI am so happy with Andrews team…
I am so happy with Andrews team support, especially Ed, Ellen and Maria.When one of the landlord was cancelled my offer just before signing the agreement, Ed had given me a word that I will give you a preference for next property soon. He did it as per his words.I am so much thankful to Ed and his team.Much appreciated Ed for your kind support. Thank you again.
5/5
TrustpilotShannon was very helpful when we were…
Shannon was very helpful when we were having trouble with goodlord
5/5
TrustpilotNancy was very helpful in securing the…
Nancy was very helpful in securing the property for us. She is attentive and provided excellent service. Happy to recommend.
5/5
TrustpilotAndrews made this process easy from start to finish
Andrews made the process of finding new tenants seamless, start to finish it was easy and from my perspective almost effortless. They found a new tenant really quickly and provided paperwork that was clear and understandable. They were responsive to any queries I had and remained professional throughout the whole experience. I can thoroughly recommend them.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
