Trusted Agent profile · Sutton
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
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Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional, and attentive
I had a viewing booked with Junior Zziwa, and all I could say is that he was very professional while showing me the apartment, and was also helpful in terms of providing all the necessary information for the tenancy agreement. Everyone at the agency that I have spoken to were 5* with me, and they were always available to help.
5/5
TrustpilotVery kind and helpful wasn’t afraid to…
Very kind and helpful wasn’t afraid to help with my questions
Hi Dan, thank you for the five star review. Great to see you've had such an excellent experience with us, thanks again, Rhys
5/5
Trustpilot5 stars 👍🏻
Shannon from the Downend, Bristol branch has been amazing and has helped things run smoothly. I would recommend using Andrew’s
Hi Lewis, thank you for the five star review, it's great to see you've had such a good experience with us, especially recognising the lengths that Shannon and the Downend team have gone to help you.Thanks, Rhys
5/5
TrustpilotReally good experience
Nancy was really friendly and very welcoming. She explained everything to us very well and we are very happy with our experience
5/5
TrustpilotRenting with the help of Jean-Pierre and Di
Working with Jean-Pierre and Di was a delight. We all know how stressful renting a property can be, particularly during these times, but they really made the process smooth and easy for us. Their great communication and their honesty (something you rarely find with estate agents) were what impressed us most. Both my flatmate and I are very grateful to them both and would recommend their service to anyone!
5/5
TrustpilotNancy was great
Nancy was great when showing me around the property. Unfortunately, it's quite hard to tell the sizing when it is still furnished.
5/5
TrustpilotAndrews at Purley Branch
Purley branch has been really efficient and helpfull throughout our first home purchase. Thank you To Steve, Brain and Jill. I strongly recommend
5/5
TrustpilotGreat customer service and swift…
Great customer service and swift communication when dealing with the team in the Bath location.
Hi Simon, thanks for leaving us a review. Great to see that you've had such a good experience with our Bath team, thanks again, Rhys
5/5
TrustpilotExcellent Customer Service
Excellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
4/5
Trustpilotreview
Agents (Maria Morgan and Ellen McDermott) were very responsive to queries. Process is also smooth.
5/5
TrustpilotIt was a nice experience with Isabelle…
It was a nice experience with Isabelle Vaughan , highly profffesional service experienced.
Hi Shibu, thanks for the five star review. Brilliant to see that Issy provided you with a brilliant service. Thanks, Rhys
1/5
TrustpilotWe viewed a property yesterday and we…
We viewed a property yesterday and we were told we would get an email first thing this morning containing the deposit info and a form for the references. We said we wanted to move in on the 28th and was told that would be fine. We have told our Landlord she can move her house sale forward because we have found a property and we will be out by the end of next week.We have been chasing Andrews all day for the email they promised to send, only to be told there is another applicant and we have both been sent to the Landlord to review and she will come back Monday with a decision. What are we meant to do? its the 21st today and we needed to be in on the 28th? This is awful service to be told we have not yet secured the property at 5pm on a Friday when we were led to believe the deposit and references were just a technicality. awful service im so upset and annoyed
5/5
TrustpilotAndrews are great
Andrews are great. I had an amazing experience with Andrews. What i like about Andrews is that they call themselves to the clients if there is any property available to let or for sale. I had an great experience with one of the staff who's name is Nancy Henley, very cooperative and helpful. She always response fast.
1/5
TrustpilotHas to be the worst estate agent I have…
Has to be the worst estate agent I have ever encountered. 1 star is too much for them :DWe had broken shower in our flat for almost a year. We had to shower in ice cold water for 8 months. It took them 8 months to fix our shower, and all they had to do is install a water pump.They did this for other flats but for some reason it took them 8 months to do it for us.I have called them almost daily, and they have made numerous inspections. They are also very greedy. They have sent about a dozen of contractors from different companies to fit the pump, but after speaking to those contractors they said that Andrews would send them to get a quote, and after they give them their price, Andrews would ignore them...They have lied on multiple occasions, with their regional manager promising that the issue will be fixed in few days time (it wasn’t for months). They also lied about their managers being off on maternity, long term illness, retirement.. and I would then shortly speak to their managers and realise that they were not on maternity or sick leave.Admins seem to be useless and would lie and not leave case notes according to what the manager said.They only fixed the issue after I have raised the query with law firm. And surprisingly, after being legally requested to fix it, they did it in two days.
5/5
TrustpilotStaff help in guiding us through the…
Staff help in guiding us through the rental process was top notch
Hi Constance, thank you for the five star review. Amazing to see you found our staff so helpful throughout your dealings with us. Thanks, Rhys
5/5
TrustpilotGreat Service
Becky Hudson was extremely helpful when it came to selling my property.
5/5
TrustpilotAndrews Redhill & Reigate
A big thanks Matt, Isaac, Meg and James in the Redhill and Reigate branches for helping me sell my property qucikly!
5/5
TrustpilotNancy and Stephen has been very helpful…
Nancy and Stephen has been very helpful with viewing property. It was a great experience
5/5
TrustpilotThank you Andrews
Rebecca in the Southville office went above and beyond to ensure that myself and my daughter have a place to live that is not damp and run down, she also found me a property that's affordable, thanks to her marvellous negotiation skills. When you live in an area with sky-high rents and damp Victorian houses, that's really saying something! Bravo Rebecca.
5/5
TrustpilotBest Estate Agents in London
Tomasz Faba and Michael Villacis have been amazing from the first day we approached them to find us a tenant to the very last day that the contract was handed over to us. The process was seamless, they were polite, courteous and honest. If you ever need a tenant for your home, we highly recommend their service. Thank you so much gentlemen, we are grateful.
5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
1/5
TrustpilotDisgusted with unprofessionalism and…
Disgusted with unprofessionalism and arrogance of their employees . Gave them offer to the property i was going to rent with one condition, that it will be minimum 2 year contract .They agreed, wasted my time to go through all referencing procedure .Then showed up with one year contract and telling me that its ok like that .No,Mr Nathan its not ok.Im still waiting for my deposit you were very quick to take but not as quick to give back.
5/5
TrustpilotProfessional and honest estate agent
Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.
5/5
Trustpilot5 stars
Reece was extremely helpful and accommodating in finding my first property.
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