Trusted Agent profile · Sutton
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
There could not be a bad word to be said about the service that Mukul provided my family and I. Despite the ups and downs of the process of moving house, Mukul remained informative and knowledgeable, in constant contact with updates, proactive in seeking different solutions and was a source of reassurance throughout the long process. We could not say enough thanks for his help and highly recommend him.
5/5
TrustpilotHi i was treated with kindness and…
Hi i was treated with kindness and respect and very good listening peoples
Hi Nicolae, thank you for the kind review. Brilliant to see the team treated you as we'd expect, with kindness and respect. Thanks, Rhys
5/5
TrustpilotGregs had been amazing and very…
Gregs had been amazing and very supportiveGloucester branch
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. The process of letting with them has been disappointing, no communication, no answering of emails, and having to revise the contract multiple times as they keep making mistakes (e.g. firstly the wrong rent amount, and then the rent amount on paper copy was different from online version!). Also no communication with their landlords, as we heard different information every time we spoke to an agent and the landlord. The process of letting has taken over a month, to the point where contracts haven't been signed a week before moving in, whereas with other agencies it was sorted within a week.
5/5
TrustpilotExcellent customer service
Excellent customer service, support and advice from sales team in Andrews Worcester Park for the sale of property.
Hi Zeeshan, we appreciate you taking the time to leave us a five star review. Fantastic to see the team in Worcester Park Andrews were able to give you such an excellent service. Thanks, Rhys
5/5
TrustpilotThank you Lisa Bird-Parsons for all of…
Thank you Lisa Bird-Parsons for all of your help and kindness throughout the process!
1/5
TrustpilotImagine dealing with a company so bad you want to sell your house!
Every year Andrews Online send an invoice to cover the lease on the property we own. Every year they get it wrong. This year again they have added VAT to the lease rent, added £50 to the cost and give me 14 days to pay. I've already paid the lease for 2020, paid it on January 2020. Last week we got an invoice for £120 for some imaginary gutter cleaning & inspection. I will refer them to HMRC VAT office for their illegal invoice tactics. In addition, I've spent time this morning collecting evidence of their incompetence. I will be returning their invoice, and copying the documents to the Coop who they "manage" the lease for. Very poor, incomptant and stressful, can't say anything else but avoid like the plague.
5/5
TrustpilotIt went well
It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically
Thank you for the five star review, we hope we can help you find your new home in the future.
4/5
TrustpilotMatt was very helpful and was…
Matt was very helpful and was explaining everything very well. He was friendly and approachable.
5/5
TrustpilotPerfect service
The estate agent was very professional and fitted us in for a viewing at very short notice as we were in the area on the day. I would definitely do more viewings and possibly a sale (if the right property came up) with Andrews as I believe they are very good with their clients and cater for their needs.Estate agent was Isaac Biggerstaff from the Redhill and Reigate Branch
1/5
TrustpilotCondescending timewasters, use any other agency
Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again, left voicemails, and still nothing in return until today which again, no empathy or any interest on actually doing business with us. Not even an apology for wasting our time or letting us know the property had been taken (which we found out for ourselves) So, thanks for nothing and now we know who to avoid in the future! I'd honestly compare these guys to Zed & Co. Lettings based on competency...
5/5
TrustpilotIsaac was very welcoming and…
Isaac was very welcoming and knowledgeable when showing us around a property on the Caberfeigh Close development. Very pleasant and responsive. Thank you!
1/5
TrustpilotTerrible avoid at all costs…
Terrible avoid at all costs unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations and there terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was not only rude but obnoxious and totally out of her depth. The rest of the staff weren’t much better. Please save yourselves the anguish I’ve been through and use someone else
1/5
TrustpilotMINUS 5 stars
If I could, I would give it minus 5 stars. AVOID IT! Was renting a flat for 5 years. The first day we moved in the drainage in the shower didn't work. It was summer, so after the whole day of dragging the furniture and things to the flat, we couldn't take a shower. We waited over a week to get it fixed as 'the landlord was on holiday and they had to consult him re the repair'. The shower itself was a problem as well, as the water was just leaking instead of running. After the repairs the drainage wasn't working properly, so when taking the shower we were flooding the bathroom. Literally 2cm of water on the floor. It took us till September next year to get a bathtub with proper drainage! In a meanwhile washing mashine got broken. Over a week of waiting to get it fixed...When calling them with another issue and asking them to give me the estimate of waiting time as I wasn't ready to wait a month for another fix, they arrogantly told me 'if I don't like the tenancy agreement terms, then do this and that'. They don't reply to emails, don't pass phonecall messages. ZERO. When they pick up the phone, they are arrogant and nonchalant, as if they were making you a favour for picking up the phone. I tried to make a complaint, rang their central number and the lady, after logging on the system told me THERE WERE NO NOTES RE THE PROPERTY ON THE SYSTEM... After 5 years of living there! She was meant to arrange a call from her manager. Instead the next day I got a phone call from a member of staff I was complaining about asking me 'if it was true that I made a complaint and what it was regarding' 😳 I could go on and on about this bloody agency. It's a joke not a company. AVOID AS PLAGUE!
5/5
TrustpilotNatasha was very efficient arranging…
Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.
5/5
TrustpilotAsk for Shannon 👌
Shannon from the Downend branch was incredibly helpful, answered all our questions regarding the property we viewed today!
Hi Eva, we really appreciate the five star review. Great to see that Shannon was able to help you with all your property needs, good luck with your continued search. Thanks, Rhys
5/5
TrustpilotExcellent service
Sold my property with Andrews whom were excellent. I want to thank Kishore Oograh, Samuel Mumbuluma whom handled the sale from start to finish.
5/5
TrustpilotThe reigate branch team have been…
The reigate branch team have been extremely professional and helpful with our search for a new rental property.
Hi Auburn, thank you for the five star review. Great to see the team in Reigate have been so helpful in your search and we wish you all the best in finding your new home. Thanks, Rhys
5/5
TrustpilotThanks for the viewing James
Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.
Hi Mirabai, thank you for sharing your experience, fantastic to see that James shared his wealth of knowledge about all things property with you on your viewing, thanks again, Rhys.
5/5
TrustpilotJunior was very friendly
Junior was very friendly, turned up on time and made the viewing very smooth.
5/5
TrustpilotVery efficient service
Very efficient service. Speedy, professional and reliable
Thank you, Pauline. We're very happy to hear you found our service efficient, professional, and reliable.
5/5
TrustpilotKeynsham branch
Molly, Justine and Freya at the Keynsham branch have been very professional and helpful throughout the process of managing our property.We highly recommend them.
Hi Jason, thank you so much for the five star review for the team in Keynsham, I know the girls work really hard to keep all our landlords and tenants happy. Great to see their efforts being recognised and of course great to see a satisfied customer.Thanks, Rhys
5/5
TrustpilotBarnet
Can't say I've had particularly good experience with estate agents in the past. Bozhidar was refreshingly helpful and found us the ideal place.
5/5
GoogleThanks to Yvonne and Laura who are helping me find the right home. They’re always so friendly and quick to help. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
