Trusted Agent profile · Sutton
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing experience dealing with Michael…
Amazing experience dealing with Michael from the Southfields branch. He gave me a good costumer service to rent a property. Recommended!
Hi Tamyres, thank you for the review it's brilliant to see that Michael and the team at Southfields were able to provide such a good service to you. Thanks, Rhys
5/5
Trustpilot5 stars for Antony Perez
Antony looked after us every step of the way..from start to completion..He was awesome (and so was Mark Hambridge from I am sold)Many thanks to you both
Hi Gill, thank you so much for the review. Fantastic to see that Charlotte was so helpful to you when out viewing properties. Thanks again, Rhys
5/5
TrustpilotStroud Branch...
Stroud Branch...Mr Greg Lines, my agent has made moving home an achievable process to accomplish. He has made himself avaliable, myself struggling from anxiety. Mr Lines has taken the time to understand my situation, explain everything. When I've been stuck, calmly guided the way forward. Taking a lot of stress out of this. My family thanks you more than words can say Mr Greg Lines...
5/5
TrustpilotThe service always top Molly and Freya…
The service always top Molly and Freya both of them nice every time I come to the agency they help me a lot for everything ⭐️⭐️⭐️⭐️⭐️
Hi Abdou, thank you for the five star review. Fantastic to see that Molly & Freya have been so helpful every time you need assistance.Thanks, Rhys
5/5
TrustpilotMatt Wood
Matt Wood, was really professional and was more than happy to answer any questions i had. thank you !
Hi Amy, thanks for the five star review. Brilliant to see that Matt was able to help you with all your property needs! Thanks, Rhys
5/5
TrustpilotIt was nice
It was nice, explained everything. Thanks to Maria from Reigate branch .
1/5
TrustpilotAVOID!!!
It all started begging September 2018 when we viewed and put an offer for a property in Streatham.The estate agent that showed the property sounded honest and polite, we put in an offer which was accepted within 24h. 3 weeks down the line (a week before our move in date) the contract comes via email with a cost of £50 pcm over the agreed offer that had been accepted.When questioned with the agency they said it was a misunderstanding and there was nothing they could do. After various emails and calls with different managers they agreed to a £30 pcm discount still £20 over our initial offer, we took it in the chin and and moved in.The flat proved to have lots of underlying problems which slowly came out (rotten windows handles, kitchen units falling off the walls, toilet water cistern falling off the wall due to age....), the agency kept on using a maintenance company which was very unreliable wasting 10 working days for me and my partner because they kept on missing appointments. On one occasion one of the so called engineers even turned up with a child a very erratic one.We gave our notice and moved out, they did a check out (we did not have a check in done) and decided to charge us over £700 for pre-existing/wear and tear damages. When questioned they went down to £580 which has been disputed with the ombudsmen.The ombudsman ruled in our favour (the Tennant’s).This said we are still awaiting the undisputed funds for over one and a half month probably generating interest on their bank account.Having rented houses for over 20 years I have to say that Andrews is very unreliable, unprofessional and on my opinion cunning.I would not re-use or recommend to anyone!Avoid like the plague
5/5
TrustpilotHelpful
Janine provided a very good service especially by helping us out when we didn’t quite understand everything. Don’t get old!
Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Janine was able to help you out and provide good service. Thank you for sharing and all the best, Laura.
5/5
TrustpilotMortgage advisor - first time buyers
Russell (Bristol branch) has been our mortgage advisor as first time buyers. We have been exceptionally pleased with the service he has provided. Always on hand, happy to answer any and all questions we have had throughout the whole process. I have had complete trust that Russ has prioritised our best interests. We couldn’t have asked for a better service.
1/5
TrustpilotAbsolutely would not recommend to rent…
Absolutely would not recommend to rent from Andrews - The Abingdon branch was completely unprofessional the whole way through. From start to finish it was impossible to communicate with them and on the first day of moving into the property it was filthy and things had not been organised ahead of time. They were so unprofessional to the point Dawn picked up the phone to us thinking it was our landlord and began speaking about us in a disrespectful way. Would not recommend at all and glad to no longer be renting through them
5/5
TrustpilotIsaac Biggerstaff - estate agent
Isaac was very professional when showing us around the property, maintaining a friendly and informative manner throughout. He was very knowledgeable about the property.
5/5
GoogleThanks to Yvonne and Laura who are helping me find the right home. They’re always so friendly and quick to help. Highly recommend!
5/5
TrustpilotAgent shamiya was on time
Agent shamiya was on time. And her communication skills were perfect.
Thanks for the brilliant review! Great to see Shamiya was able to help you with everything you needed.
5/5
TrustpilotAgent shamiya was on time
Agent shamiya was on time. And her communication skills were perfect.
Thanks for the brilliant review! Great to see Shamiya was able to help you with everything you needed.
5/5
TrustpilotRichard hi is very good person very…
Richard hi is very good person very helpfull and frendly thanks for everything. Eryk
Thank you for the positive review, we know Richard will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotCustomer friendly staff
Customer friendly staff, spoke with Richard, he was super helpful and nice
Hi Jennifer, we really appreciate you taking the time to leave us a review. Thanks you for sharing your experience, we know Richard will be so pleased to see your feedback. Thanks, Rhys
5/5
TrustpilotKind and welcoming staffs
The staffs are kind, professional and and very helpful. Always there to provide answers to all questions and proffer practicable advise to client challenges.
Hi Ruth, we really appreciate you leaving us a five star review, it's certainly a great way to start our day! Thank you, Rhys.
1/5
TrustpilotRenting a home - AWFUL
If i could give 0 stars i would.The absolute worst experience i have had. renting a property and given no good reason why we had to leave after a year with the home not being fit to live for many months (they have their own property management team) having moved out 2 months ago they still have not given us back our deposit for reasons so ridiculous i cant imagine who could sit and think of them. Would absolutely not recommend and causing so much grief getting responding emails only every 7-10 days if we are lucky. We continue to not receive our money back after being promised its return and all required banking information given to them.over 2 months delaying our deposit returned is in breach of the contract we and them signed.overall - Disgusted
1/5
TrustpilotThe most difficult letting experience…
The most difficult letting experience myself and my partner have ever been through. It was evident that administration and co-ordination in the Bath central branch was non-existent as most days we'd come in and/or call in (many times blatantly ignored) to urge them to make the next steps or tell us what to do next. Whilst negligence isn't enough on its own to leave a poor review, some of the staff that I shall not name were rude, patronising and condescending. Good luck
1/5
Trustpilotif i could give zero stars i would
if i could give zero stars i would. trying to sell a house no contact for over 5 weeks - then no explanation as to why, suddenly 3 viewings but no feed back. had numerous calls about buying their conveyancing tho even after i had terminated the contract. so they dont communicate with each other.dont waste your time, they never pick up the phone, return messages or speak to thier clients, walk awaywish i'd read these reviews before signing up with them
5/5
TrustpilotAlways a Quick response from Louise and…
Always a Quick response from Louise and very friendly with my situation. Definitely happy with my experience.
Thank you for the five star review. Fantastic to see that Louise has been able to help you with everything so far and that you've had a brilliant experience. Thanks again, Rhys
1/5
TrustpilotAvoid letting a property from Andrews at all costs
Avoid letting a property from Andrews Headington - over a year contract we (2 key workers at JR hospital and 2 postgraduate students) had multiple issues with them. This was predominately because they were always difficult to get hold of, they did not communicate between departments and there was little to no follow through when issues were reported. For example, we originally were three people signing for a four bed house, with the arrangement that we could find a fourth tenant ourselves and put them on the tenancy agreement for no further rent. Once we found a suitable tenant, Andrews were so slow in making the correct contract and tried to charge us extra rent (£200pm), despite written proof that this would not go up. Moreover, they were always reluctant to replace inventory, requiring us to live with broken/inadequate utilities and furniture (my housemate had to buy her own bed two weeks after reporting it as it had not been sorted).Additionally, their accounts team is highly disorganised. We received multiple emails throughout the year saying we hadn't been paying the correct amount of rent or there was a certain amount missing (a random amount too, not even one persons rent worth). Each time this happened we all sent bank statements and standing order details to prove we were in the right but the next month the same thing would happen again. Furthermore, the return of our deposit has been delayed (we moved out over a month ago) due to this issue of 'missing money' which was proven to not be our fault.The whole experience we have had with the Andrews Headington branch has been disappointing, unprofessional and extremely frustrating. We would not recommend at all.
5/5
TrustpilotDan was fantastic
Dan was fantastic! He really used his initiative during the sale to make sure we got the best price, he is wise beyond his years!
5/5
TrustpilotViewing experience for a studio
Arranged a viewing promptly without any fuss. Listened to my requirements. Excellent service.
Hi Sue, thank you for the five star review. Brilliant the team in Reigate have been on hand to provide you with an excellent service. Thanks, Lisa
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
