Trusted Agent profile · Sutton
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Quick to response and deal with…
Very Quick to response and deal with issue
Hi Hanna, Thank you for your kind words! We're thrilled to hear that you found our response time and issue resolution satisfactory. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Thanks for your feedback Luca.
5/5
TrustpilotIsa is very polite and patience during…
Isa is very polite and patience during the whole process including the phone calls and the site-visit.
5/5
TrustpilotGreat experience :)
Amber was great and very accommodating to allow us to make sure we were happy with the flat before we proceeded with the tenancy agreement! Thanks Amber :)
5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
5/5
TrustpilotExcellent service provided by Andrews…
Excellent service provided by Andrews Estate Agents, Reigate. Especially Isaac: extremely professional, friendly, charming and knowledgeable.
4/5
TrustpilotCourtney was very communicative and…
Courtney was very communicative and helpful. Sometimes a bit tricky with logistics of viewings etc as he works from home but all round a good service.
5/5
TrustpilotKatie @ Andres, Morden…
Katie @ Andres is a brilliant coordinator. Transaction complete in under 6 weeks. Sensitive, caring and efficient. Katie would be an asset to any business
5/5
TrustpilotGreat experience so far
I've booked viewing online, Maria Morgan was quickly in touch with me and viewing was booked for the next day.
5/5
TrustpilotBobbie Caller was excellent from the…
Bobbie Caller was excellent from the first time she found our details on Right Move/Zoopla, viewing until the keys handover.
5/5
TrustpilotAndrews property - Barnet-Bozhidar Genchev
Andrews Agent's in Barnet, London are the best agents in the Barnet Area.when i shifted to UK They are the one who helped me to find the out the property and handled entire process in smooth and very professional way.Entire staff is supportive, very polite and Bozhidar Genchev (Bobby) is superb and very help person.Thank you for all your support and helping me to get my new rented home.Best RegardsSantosh
2/5
TrustpilotAndrews Wallington letting Agents.
We rent out a small one bed flat. Andrews Wallington have been our letting agents from 2014 until April 2021. It saddens me to wrote this because, individually, they are all very nice people. However our experiences with them have not been positive. They were part managing our property, and our new agent was shocked that they had expected us to do things which we were paying them for!! Such as negotiating the deposit return, informing utility companies etc.Our worst experience was July 2020 when we had new tenants. Already unhappy with their marketing of the flat, they discovered the day before the new tenants moved in that our EICR was out of date.By 2 years, meaning that this had not been checked by them prior to our previous tenants moving in. They said no problem and sent in their approved electrician who issued a failed certificate for £180, and wanted £340 to do remedial work, including "bonding to the gas main." A red flag, as there is NO gas in the building! We refused this and sent in our own electrician, who found a loose wire and 2 loose socket boxes, passed for £180 with no additional charge. They took the £520 anyway and we had to go to trading Standards to get them to refund us.They then told our new tenants that we were "difficult people to deal with!"Very unprofessional, even if they thought it. The tenancy ended abruptly after 8 months when the young couple split up. Andrews did not give us the correct advice re: our rights and told the tenant that, despite being in breach of his 12 month fixed tenancy agreement, he did not have to pay us anything from the day he left, giving us only 4 days notice. They did not help us at all and basically left us to deal with it. Our new agents are so much better!.
5/5
TrustpilotWhen you approve of the negotiator……
Keli showed me one flat which I didn’t end up buying but I was struck by her knowledge of the market- Keli doesn’t dish out usual cliches which is refreshing and she understands property. I’d certainly go back to her to buy or sell a home. I’ve been an investor for a long time and, for me, she stands out as straightforward and efficient.
4/5
TrustpilotPrompt and helpful attention
Prompt and helpful attention. Professional approach
Thank you, Theresa! We're glad to hear you found our service prompt and professional. We appreciate your feedback and look forward to continuing to assist you. Best wishes, Jake
5/5
TrustpilotWe are first time buyers and Emily from…
We are first time buyers and Emily from Horley was so helpful at our viewing, answered all our questions and was really knowledgeable
1/5
TrustpilotDon’t even think about going to Andrews Estate Agents
This has to be the most incompetent Estate Agents on earth, they are rude and ignorant, Please don’t get sucked in by them they are so unprofessional, they had my property since February it is now June , no communication whatsoever they have cost me a fortune, and I have to start over again. They have made me ill, they really don’t know what there are doing.I have since found out from reviews on trust pilot how bad they really are, so please be aware they are abysmal stay clear.
5/5
TrustpilotReally friendly and professional…
Really friendly and professional service by the team at Andrew’s, Bedminster! Particular mention to Lisa….absolutely pleasure to deal with. Nothing was too much trouble.
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
5/5
TrustpilotVery fast follow up and excellent…
Very fast follow up and excellent service and staff support from Westbury on Trym branch
Hi Shiny, thank you for the five star review. Brilliant to see the team at Andrews Westbury on Trym delivered such a great service to you. Thanks, Rhys
5/5
TrustpilotGreat Experience
We met Shannon at the Downend branch. She was helpful and polite . She showed us the property and explained everything well .
Hi Ankush, thanks for the review, fantastic to see that Shannon and the team at Downend delivered a great experience for you on your viewing. Thanks, Rhys
5/5
TrustpilotGreat experience and great result (for the 4th time)
This year once again, Andrews did an excellent job in finding new tenants for our house in the UK, as a landlord based abroad, good communication and good support are indispensable. Stephen from the Horley branch knocked it out of the park with his attentive advice and more than everything, impressive results. We are very happy with Andrews and we will continue to use their services for years to come.
5/5
TrustpilotAnThank you, Andrews of Kingsbury
Andrews of Kingsbury made a very long and complicated sale happen, through sheer perseverance. Thank you for your patience.
1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
