5/5
TrustpilotNancy Henley
Nancy showed us around a property in Horley. She has knowledge of the local area and other properties around. Nancy was very inviting and lovely to have a chat to
Trusted Agent profile · Sutton
Andrews Estate Agents Sutton reviews
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
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Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe company got me a good deal
The company got me a good deal. They are quite helpful guided me through the journey. Their consultants are quite exceptional good customer care.
Agent replied · 12 June 2024
Hi Margret. Great to see you've had a fantastic experience with Andrews, we look forward to help you again in the future! Thanks, Rhys.
5/5
TrustpilotIt was a nice experience with Isabelle
It was a nice experience with Isabelle. Today's viewing was great.Thankyou
Agent replied · 22 November 2024
Thank you, Linta! We're thrilled to hear you had a great experience with Isabelle and enjoyed the viewing. Your feedback is much appreciated! Best wishes , Lisa
5/5
TrustpilotGreg was really helpful and helped me…
Greg was really helpful and helped me complete my registration I couldn’t have done it without his help
5/5
TrustpilotFriendly service
Issy at the Downend branch was punctual and very friendly during my flat viewing - thank you so much!
Agent replied · 12 June 2024
Hi Rumaisa , Thank you for the five star review. It is fantastic to hear that Issy was very friendly and punctual for your viewing. Thanks , Lisa
5/5
TrustpilotConnor was great!
Connor, from the Reigate branch, was very helpful with our recent viewing, taking the time to answer all of our questions in detail.
Agent replied · 12 June 2024
Hi Sam , thank you for taking the time to write us a five star review. Glad to see that Connor has been so helpful at your recent viewing! Thanks, Lisa
5/5
Trustpilot100% professional
At each step in the whole viewing process, Connor came through with his commitment to excellence. We’re pleased with the service we received.
Agent replied · 12 June 2024
Hi Alan , thank you for taking the time to write us a five star review. Glad to see that Connor has delivered you great service throughout your viewing process. Thanks, Lisa
5/5
Trustpilotgreat service from andrews when…
great service from andrews when purchasing a property would definitely recommend! many thanks again, gemma
Agent replied · 24 August 2024
Thank you, Gemma! We’re thrilled to hear you had a great experience with us. Your recommendation means a lot. Best wishes in your new home!
5/5
TrustpilotAndrews - Balham
Reece from Andrews Balham was great! He was really professional and showed good knowledge in the properties he showed me around in!
4/5
TrustpilotWell done...
Shannon organized the house viewing efficiently. So far, everything has been handled promptly and professionally. I am looking forward to giving it five stars.
Agent replied · 12 June 2024
Hi Omotayo, thank you for the review. Fantastic to see that you've had a brilliant experience so far, hopefully we can earn the full five stars from you soon! Thanks again, Rhys
5/5
TrustpilotThe processing was quick and easy
The processing was quick and easy. The staff were very helpful and informative ( especially Jasmine).
5/5
TrustpilotThank you Nick from Downend Bristol…
Thank you Nick from Downend Bristol Branch, who was extremely helpful and knowledgeable about the property and the area.
5/5
TrustpilotFreya Alford was very helpful with…
Freya Alford was very helpful with showing us around the property and had all the answers to our questions :)
1/5
TrustpilotAVOID WORCESTER PARK LETTINGS
Do not rent with Andrews Worcester Park branch.Absolutely non existent customer service on the rental side. Phone calls and emails not returned. All questions, information requested pretty much ignored.We even went to the physical office and not one person from the rental side was there. To be fair the sales guy who was there tried to help but as not his area, could do no more than pass on yet another message!We were finishing our tenancy and ended up pretty much having to deal directly with the landlord, so waste of money on his part.Would love to give 0 or minus stars but not an option.
5/5
TrustpilotRental property/Ed Brennan looking after my property is a wonderful person
Mr Ed Brennan of Reigate Office is a wonderful person. He has given me the best service so far. I wish him all the best.
5/5
TrustpilotExcellent work All things are done like…
Excellent work All things are done like professional and explained every thing very nicely
Agent replied · 24 August 2024
Thank you, Mandeep. We appreciate your feedback.
1/5
TrustpilotUseless company
Useless company - not worth their high fees. Mis-managed our building and terrible communication.
Agent replied · 24 August 2024
Thank you for your review Sofia . Sorry you felt the need to leave a 1 star review. I understand that you have been in communication directly with the relevant team and they have been working with you to resolve your issues. We take every review seriously and are always looking to how we can improve customer experience.
5/5
TrustpilotFirst time buyer
I contacted Andrew’s as I was Interested in a property they had for sale. Spoke with Nancy and arranged a viewing. Fell in love with the property so ended up putting an offer forward. Being a first time buyer can be quite nerve racking but with the service I received from Nancy this was made a lot easier and put me at ease. Great, friendly customer service which made me feel comfortable and confident with the purchase.
5/5
TrustpilotWe have seen an improvement over the…
We have seen an improvement over the past couple of years in customer service and prompt responses.
Agent replied · 24 August 2024
Thank you for leaving us a review, it's fantastic to see that our level of service has continued to improve and impress over the years. Thanks again, Rhys
5/5
TrustpilotSelling our property and buying at the…
Selling our property and buying at the same time through Andrews we thought would work well. They did well to connect with potential purchasers and worked hard to secure the sale.It was the post sale team who connected all the dots and followed up on all the solicitors enquiries which made a real difference to ensuring it all actually went through.Great team, communication spot on, they really did go to work once we signed up.Thank you
5/5
TrustpilotNicole was lovely made our viewings a…
Nicole was lovely made our viewings a great experience and answered questions we had. Thanks NicoleKerry
5/5
GoogleI recently visited the Andrews Cheam Village branch as I am looking to put my house on the market for Sales. The staff were very knowledgable and helpful. I will certainly be instructing you to advertise my property when the time comes. Many thanks again!
Agent replied · 14 June 2024
Ros kind words and we look forward to selling your home in the future and the 5* review is very kind of you .
5/5
TrustpilotTara Barne branch
We have used Tara from the Barnet branch for a number of years for rental. She has never been anything short of utterly professional and super helpful. Would highly recommend.
Agent replied · 12 June 2024
Hi Tom, thank you for the fantastic feedback for the team in Barnet, specifically for Tara. We know she works incredibly hard to keep all our customers informed and is always aiming to get any issues resolved as quickly as she can, great to see that she's been able to do that for you over the last few years. Thanks, Rhys.
5/5
TrustpilotThank you soooo much sammi for your…
Thank you soooo much sammi for your wonderful service
Agent replied · 22 November 2024
Thank you very much for your feedback on the great service Sammi has provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
