5/5
TrustpilotIsaac from the Redhill branch was…
Isaac from the Redhill branch was fantastic. Very professional, responsive and immediately understood what we are after! Thank you Isaac.
Trusted Agent profile · Sutton
Andrews Estate Agents Sutton reviews
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
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Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy with Andrews and their team…
Very happy with Andrews and their team from Balham, especially Reece who is instrumental in leading things to a successful landing!
5/5
TrustpilotGreat experience
I registered with Bath central whilst looking for a property to rent, I was really happy with the service and would recommend to others
Agent replied · 12 June 2024
Hi Simon, thanks for sharing your experience. Fantastic to see your dealings with us were worthy of the full five stars! Thanks again, Rhys
5/5
TrustpilotSo helpful and knowledgeable throughout our purchase
Our experience with Andrew Palmer at Andrews Estate Agents was excellent from start to end. As first time buyers we didn’t know what to expect and Andrew helped us get a speedy viewing, guided us through the offer and purchase process, and kept us updated and in the know throughout. He really went the extra mile for us and is super patient, friendly and knowledgeable. Highly recommend using for property purchase!
5/5
TrustpilotThe team work good and useful monika is…
The team work good and useful monika is helping us all the time !🥰
Agent replied · 23 October 2024
Thank you for your kind words! We're thrilled to hear that Monika has been so helpful. Your satisfaction is our priority.
5/5
TrustpilotPraise for an agent
This is to praise an Andrews agent who is linked to the Midsomer Norton branch in Somerset. My agent, Justine Baggelaar, stuck with me throughout a difficult sale attempt and gave so much of her time and advice to me. I felt I had a personal agent which was so much easier than dealing with different people each time I called them. She was efficient and patient with my needs, I had a property which we knew was difficult to sell but nevertheless she found me a buyer. At some point in the dealings I had cause to phone and discuss some problems, and she was right there to help me through it.In all, a pleasant dealing with Andrews, especially this agent, whom I thank very much for spending so much time on this. Highly recommended.
5/5
TrustpilotExcellent knowledge
Nick has helped me with my recent enquiry. I pleasure to speak to and nothing was to much trouble
Agent replied · 24 August 2024
Thank you for the five star review. Fantastic to see Nick has been so helpful to you. Thanks, Rhys
5/5
TrustpilotShannon was very helpful in showing…
Shannon was very helpful in showing around the property. She was very informative and helpful during the viewing.
1/5
TrustpilotAwful Awful Awful
Awful Awful AwfulI am not even a direct client but part of a chain and without doubt every hold up has been Andrews and as soon as their client uses DC Law - well we are in a land of no hope!!! AWFUL
Agent replied · 12 June 2024
I am sorry for you experience with Andrews.We became aware of challenges with some customers experience and addressed these as quickly as we could with our conveyancing partner.These issues were exacerbated by a peak of demand in conveyancing during 2022, compounded by behaviour changes during and after Covid lockdowns. I am sorry that this impacted upon your chain.Carl HowardGroup Chief Executive
5/5
TrustpilotQuick responses and resolutions
Rebekah and Chemaine always respond quickly and fix any problems I have. Very friendly and professional service.
Agent replied · 24 August 2024
Thank you, Erin! We're thrilled to hear that Rebekah and Chemaine provided you with friendly and professional service. Your feedback is greatly appreciated!
5/5
TrustpilotFantastic service
Fantastic service given by Mikesh and Samir. nothing was too much for them. Any query I had they were always on hand to manage this. Highly recommended.
Agent replied · 12 June 2024
Hi Karina, thank you for the five star review, we really appreciate the feedback, brilliant to see Mikesh & Samir have been on hand to help you every step of the way, with any issues you may have had. Thanks, Rhys
1/5
TrustpilotThese guys are incredibly greedy and…
These guys are incredibly greedy and have more than played their part in the ridiculously high rents in Bristol. They have called up friends of mine who let properties through them constantly telling them they should increase the rent that they charge to their tenants. These guys are disgusting and have no souls. A friend of mine who has an 11 year old child has been made homeless because of them. She was paying £1400 per month for a 3 bedroom house but they wanted the rent to meet other rents in the area which have been pushed up to over £2000 per month due to the housing crisis in Bristol..rents which have been pushed up by people like them! Please don't do business with these people
5/5
TrustpilotAndrews in Southfields have just found us new tenants!
Andrews in Southfields have just found us new tenants for a flat in Replingham Road. Tomasz and Michael pulled out all the stops to find new tenants and the new tenants moved in today. They kept us informed throughout the process and could not have provided a better service. They have found us tenants for other flats in Replingham Road in the past and their service on these lettings was equally good.
5/5
TrustpilotKinga from the Morden branch showed me…
Kinga from the Morden branch showed me around a lovely property, she was very helpful, accommodating and professional.
Agent replied · 24 August 2024
Thank you for the review fantastic to see that Kinga gave you a brilliant experience whist out viewing some properties. Thanks again, Rhys
5/5
TrustpilotOn your side
Honest, open and realistic dealings from start to finish. Good advice. I have been impressed and delighted by their proactive approach.
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write us a lovely five star review. Fantastic to see you have been impressed by us and we provided you with good advice. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotGreat Company
Andrew’s are great with my group getting everything sorted for our student house this September. We have Nicole and she is amazing. So lovely and always helpful.
Agent replied · 12 June 2024
Hi Faith, thank you for your five star review, great to see Nicole and the team have been able to assist you with your student house. Thank you for your kind words, we appreciate it! All the best for the move in September, thank you, Laura.
5/5
TrustpilotFeedback for Sandiya- Andrews property
Sandiya was really helpful, she has helped us in finding the right property and we are really grateful for her help and support.Thanks again 5 stars all the way
5/5
TrustpilotIssy at the Downend branch was very…
Issy at the Downend branch was very helpful and answered all the questions I had, highly recommend Andrews for the property hunt
Agent replied · 12 June 2024
Hi Richard, thank you for the review. We know Issy will be so pleased to see your positive feedback, thank you for the recommendation, Rhys.
5/5
TrustpilotViewed a property twice with James fro…
Viewed a property twice with James fro Andrews in Reigate.Great communication and patient with all our questions. No sales pitch and honest which is just what you want from an estate agent.
Agent replied · 12 June 2024
Hi Michelle, thank you so much for your review. Glad to hear James from the Reigate team was able to help you out with your queries! We wish you all the best on your property search! Thanks, Laura.
5/5
TrustpilotJunior Zziwa is an excellent estate…
Junior Zziwa is an excellent estate agent and made my experience of searching and finding a flat to buy ever so pleasant
5/5
TrustpilotThanks Andrews!
Robbie helped us buying our first house, guiding us through every step of the process. He answered all our questions promptly and helped everything run smoothly. Highly recommended.
Agent replied · 12 June 2024
Hi Ed, we really appreciate you sharing your positive experience with us. We are so pleased that Robbie has been able to help you throughout your first purchase, we hope you're settled in! Thanks, Rhys
5/5
TrustpilotThe agent was very professional and…
The agent was very professional and client-orientated with great listening skills. This made my experience very positive.
Agent replied · 24 August 2024
Hi Monique, thank you for the review. Great to see you had such a brilliant experience, thanks.
1/5
TrustpilotAbsolute Clowns
By the grace of God I am now free of this agency/landlord and living in a lovely house that is not consumed by an all year round indoor tropical climate. From the beginning we were lied to and fobbed off all the way up the chain. Our flat suffered severe damp issues, including black mould (amongst other problems) and barely anything was rectified (by agency and landlord) in the time that we were tenants. Even in the twilight moments of our tenancy, they tried taking a chunk of our deposit money, until I raised a case with MyDeposit and then the landlord "suddenly" let it go. The agency staff we dealt with used tactics such as continuous gaslighting and swapping staff (via email and occasionally phone calls) to deal with us, in effect amounting to a never ending con job. So much so, that Trotters independent Traders could learn a thing or two from this lot. I never want to experience this level of evil genius or incompetence (I really couldn't decide which it was) again and although at times I seriously considered driving off a cliff just to break free of them, in the end they didn't win and I learned a lot in that short depressing time as their tenant. I rarely write any reviews online but after my experience with these fiends, I feel I have to share my experience. Just be careful if you decide to enter into a CONtract with these hucksters, because you'll be stuck with it.
5/5
TrustpilotWonderful estate agent she was through…
Wonderful estate agent she was through without being pushy and knowledgeable I loved the fact they gave you information on the area it really helped highly recommend Nancy
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