Andrews Estate Agents Sutton reviews

★★★★★ 5/5

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Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024

★★★★★ 5/5

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Great service. Thank you, Kalie!

Great service from Andrews, Keynsham. This is the first property we have sold so we welcomed the support and guidance from Kalie Vallis​​​​. She has kept us up to date with any developments and provided a great customer experience. We have now sold the property and are in the final stages of the legal process. I would recommend Kalie to anyone looking to sell their property in Keysnham. Very swift service and great communication. Thank you, Kalie.

Molly · 1 March 2024

★★★★★ 5/5

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Top communication Experts

Andrews (bear Flat office in Bath) have sold nearly all of my houses and most have been purchased through them too. I/We had a bit of a nightmare run of purchasing and losing properties recently. 6 in total! We were looking for a UK bolt hole, as we are moving to Cyprus. Found a suitable property in Bath. But it soon became apparent that this was not going to be an easy ride, the chain above, just kept getting bigger and bigger. Sophia (and Keith) were just brilliant - top communication specialists! Every day they chased all other parties, estate agents, vendors, etc and kept in contact with the whole chain, to see when / how things were moving. They literally managed the whole chain - up and down. .I got daily situation reports from Sophia and I have never met an estate agent that worked so hard on my behalf. Hats off and respect for Sophia's communication skills. Unfortunately, though, after 5 weeks of waiting, I couldn't wait any longer for people up the chain to find their "dream property", while everyone else waited, so sadly for Sophia, I found something else, but I cannot praise Sophia and the team up there, for trying so hard to get the whole deal across the line.

Joanna · 11 December 2023

★★★★★ 4/5

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Highly Recommend Andrews Property Group - Westbury on Trym Branch

I recently purchased a property in Henbury, Bristol, and I can't praise Andrews Property Group's Westbury on Trym branch enough. Ashley, who arranged property visits and negotiated with vendors, was brilliant. Special thanks to Charlotte for her support during the buying process and Claire for providing information swiftly. Although as a first-time buyer, a small celebratory gesture like a bottle of wine or champagne upon receiving the keys would have been nice, it's a minor point I know, but I've got a photo that I asked for during the keys collector, and I am happy with it. Also, they gave me a lovely handwritten card. Overall, a seamless and efficient experience. I appreciate the Andrews Westbury on Trym branch crew and look forward to using their services again in the future. Thank you all!

Leandro · 11 December 2023

★★★★★ 5/5

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My boiler broke on a Saturday…

My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!

Abigail · 6 December 2023

★★★★★ 5/5

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My experience with Andrew's - Luke in leasehold

My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).

Sarah · 5 December 2023

★★★★★ 5/5

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Great help and assistance

I've moved into my rented apartment in November 2020. The procedure with Andrews was pretty quick and straightforward. I've been here for 3 years, to be very honest, luckily, I've not had any major issues, any minor issues I've had have been handled quickly. My most recent main problem I had, was my thermostat switch had been burnt out. I rang the office, and Louisa Davidson handled my call. She was very helpful and inquisitive. I rang around 16:30 and then again for an update 17:15. With so late in the evening before they closed up. Louisa was very prompt and adamant I got the help I needed at such notice. I had someone come out to me at 8:30am the following day, by 11:00 it was fixed and had hot water again. Louisa rang me the following morning to check if everything was sorted. I spoke to her about another little issue, to which I had response back the following day. I just wanted to say thank you to Louisa and also to all the staff at Andrews in Gloucester.

Wah · 4 December 2023

★★★★★ 5/5

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Great experience!

With it being very difficult to book a viewing let alone find a property to rent these days in Bristol, I found that Andrews property group was very quick to respond and very accommodating. A viewing was booked the same day, which I had with Issy at the Downend branch. she was very approachable and had all of the answers to my questions. Overall a great experience. Thanks Issy. Felicia

Miss · 22 June 2024

★★★★★ 5/5

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Extremely helpful and efficient service

Needed to secure my first tenancy in Bristol at short notice and Harpindar along with Issy at the Downend branch were extremely helpful in pushing things through at every stage, ensuring everything could get done in time.

Sam · 20 September 2026

★★★★★ 5/5

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Andrew Bannerman is an asset to the…

Andrew Bannerman is an asset to the North Cheam Branch. He was a superb guide and advisor in all stages of our journey in purchasing our first property. He was very understanding and quick to respond to all our requests and questions. He made sure to keep us informed of any new updates at all stages of our process. We couldn't have asked for a better agent to help us with our first purchase.

Vincy · 28 March 2024

★★★★★ 5/5

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Great communication. Great team.

My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.

Yan · 15 November 2023

★★★★★ 5/5

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Brilliant customer service

Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.

Neil · 11 November 2023

★★★★★ 5/5

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Flat viewing with Isa Darr from Redhill

Last Monday I had the honour of flat viewing in Redhill with Isa Darr from Reigate Branch. He demonstrated professionalism and knowledge at every stage of the procedure. He arrived early, was on time, and showed a thorough knowledge of the property and its attributes. Isa’s communication skills were exceptional and created a very positive atmosphere, he was very attentive to details, answered all of my questions with enthusiasm and patience, and was very helpful. I highly recommend Isa as a Property Advisor for his really exceptional service and commitment to client needs.

Andriy · 10 November 2023

★★★★★ 5/5

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Great effort received from Andrews Bath Bear Flat

We bought our house from Andrew Bath Bear Flat. Zak McCulloch and Emily Snell have been really helpful throughout the purchase process. We got quick response and confirmation for the first and second viewing. Although the sale was dragged by the seller’s onward purchase for months, Andrews’ agents were able to convince the seller to break the chain after we explained our struggles and difficulties. Zak kept us update on the sale regarding to what document is left to forward to our solicitor, even tried to contact with the estate agent of seller’s onward purchase property to understand what was going on. We were able to get updates from the other members of the team when Zak and Emily were on leave. We would say be rest assured when you purchase a property from Andrews Bath Bear Flat.

Vin · 7 November 2023

★★★★★ 5/5

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Friendly and Professional Service

I viewed a flat with Harpindar and Leila, who were both very friendly, polite and professional. They were welcoming, easy to speak to and provided all the important information about the property. Overall, a very positive viewing experience.

Marek · 8 September 2026

★★★★★ 5/5

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Exceptional service from start to finish

Brian Barnsby and his team have been amazing from the start of our sale to the finish. After we received a very poor service by another agent, Brian came to our rescue and advertised the property in a very efficient and professional manner and within a couple of weeks of an open day, we had accepted an offer on our property. He kept us informed every step of the way and for that we are truly grateful. I would highly recommend Andrews in Morden. Thank you Brian and the rest of your team.

Kate · 30 October 2023

★★★★★ 5/5

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I had a great experience with Matt…

I had a great experience with Matt woods as the estate agent for the property I was buying, the process in itself was a shamble but thanks to Matt constantly chasing the onward chain for updates, keeping myself and my partner in the loop at every opportunity, easy to get in contact with and respond to emails the same day definitely make the process easier to deal with. Would definitely recommend Matt & Rebecca at Andrews estate agents in bedminster both very professional and experienced massive thank you!

Jess · 30 October 2023

★★★★★ 5/5

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Exceptional service

I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and not being selected, I saw a 2nd property through Andrews and got to meet Ben in person and explained my situation.After initially not being selected for a 2 bedroom flat in Wallington, 2 weeks later Ben contacted me to say that the initial people selected had a change in circumstances and if I was still looking he could speak to the landlord. He recommended me and really supported and helped me and my guarantor through the process, which was not easy. He truly cares and has a heart of gold, he went out of his way to help me and at times like this a little kindness means so much. His colleagues Austin and Karen were also so helpful. The customer experience with Andrews is truly remarkable and I cannot recommend them enough.

MKG · 26 October 2023

★★★★★ 5/5

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Thank you Issy

I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home

Amy · 12 April 2024

★★★★★ 5/5

Trustpilot

Andrews estate agent - Fantastic service Fantastic Results

Having used Andrews in the past to buy and sell a property we decided to invite them to do a market asking price survey. Andrews completed the survey and during a visit to the property explained in great detail how and why the came to the valuation. They explained the current market conditions and provided a copy of the brochure they produce for the property. We were very happy and asked what would be the next step and commision rates if we decided to proceed with Andrews. Again this was explained in detail and clarity. Were were happy with the valuation and impressed with the team so decided to proceed with putting the property on the market with Andrews.A convenient day was arranged for an open day at the property and the team filled most of the available time slots. On Monday as was agreed we received 6 offers for the property and didn't feel pressured to select to select on. Time and space was afforded to us to decide. The whole process of selling a property is quite stressful and long winded, the Team at Andrews were always available to to and kept us updated with progress as much as the could.I would highly recommend Andrews estate agent to anyone looking to buy or sell and property and now consider them to be the "Family estate agent".

Michael · 13 October 2023

★★★★★ 5/5

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I have been a long term Andrews…

I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.

JM · 8 October 2023

★★★★★ 5/5

Trustpilot

The Journey with Andrews Office… so far

James had been an absolute pleasure to work with. We appreciated his relaxed approach during the viewing so we didn’t feel pressured but he was able to give full details regarding the property at the right time. This overall started our journey with Reigate Andrews on a positive foot as well as James positively representing the Reigate office. I enjoy when he calls as it is either to tell us something or just to let us know he knows we are still there. He has been able to build a relationship with us as sellers and buyers, professionally as well as socially so we feel comfortable to ask the awkward questions.On top of this he meets and sets expectations and delivers them. We have felt like the process with James has been genuine. He says he is ‘just doing my job’ but honestly to us it’s a massive chapter in our lives and I’m glad someone like James has been part of it! God can you imagine if we had a Karen! It would be horrible! Aha! The person you speak to regarding these moments in your life makes such the difference! Thank you James! James can not take all the praise through, as In general the Reigate Andrews office, every person I have spoken to has been polite, helpful, knowledgeable regarding my queries and attentive. Matthew in particular has made us feel great that everything is in safe hands and it will get done! Izaak always answers the phone like an absolute gentlemen and Conner is always there to help. Every message gets passed on!You can really tell that the Reigate office work in some harmony even with all the different types of personalities.I am excited to carry on the rest of my journey with Andrews Reigate!They might even get invited to my garden party in my new home!

Loumar · 4 October 2023

★★★★★ 5/5

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Andrews Property Group in Downend Branch

Andrews Property Group in Downend truly stands out in their field, and my experience with them has been nothing short of excellent. Particularly, Issy made a remarkable impression during the property viewing day. Her professionalism, deep knowledge, and genuine enthusiasm made the whole process enjoyable and informative. It’s clear Issy and Molly go above and beyond to provide exceptional service. Highly recommend for anyone looking to find their perfect home!

Mr · 4 May 2024

★★★★★ 5/5

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Janine

Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.

Ankita · 24 September 2026