Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLorna and Andrews Barnet have been great
Andrews Barnet have been great as I am about to move into my new flat. The whole process from viewing, references, checks to signing agreement has been really simple and Lorna has been on-hand to help with everything throughout the process. 3 weeks ago I was still looking for somewhere to live and was hoping to move before xmas and I am now about to move in. Brilliant service!
James · 7 December 2023
Agent replied · 12 June 2024
Hi James, we really appreciate you leaving us a five star review for the team in Barnet. It's so pleasing to see that Lorna's hard work recognised by our brilliant customers. Good luck with the move and we hope you settle in well.Thanks, Rhys
★★★★★ 5/5
TrustpilotIsabelle provided exceptional service…
Isabelle provided exceptional service during my recent property viewing and over the phone. Her professionalism, attentiveness, and dedication to ensuring a positive customer experience were truly commendable. She went above and beyond to address all my inquiries and made the entire process seamless and enjoyable. I highly recommend Isabelle for her outstanding customer service skills and expertise in the real estate industry.
Bashir · 19 April 2024
Agent replied · 12 June 2024
Hi Bashir, thank you for the five star review. Brilliant that Isabelle has provided you with an excellent experience and delivered a great service to you. Thank you for sharing your feedback, it's greatly appreciated. Thanks, Rhys
★★★★★ 5/5
TrustpilotMy experience with APG is nothing short…
My experience with APG is nothing short of wonderful especially because of the excellent staff. My interaction with them was really helpful. Particularly Sammi who treated me like a long time friend. He was so understanding, empathetic, and supportive. I feel hopeful already that I will find the type of property to rent with APG.
Evelyn · 13 August 2024
Agent replied · 24 August 2024
Thank you, Evelyn! We're thrilled to hear about your positive experience with Sammi and our team. Your kind words motivate us to continue providing excellent service. We look forward to helping you find the perfect property!
★★★★★ 5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Gareth · 25 August 2026
Agent replied · 25 September 2026
Dear Gareth ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotKyle Sykes
This is a review for Kyle Sykes. Kyle has been helping us find tenants for our house near Radstock. It has been a slightly slow process because some prospective tenants have pulled out e.g. due to changes in their circumstances. However Kyle has communicated promptly and accurately and taken the necessary action at each point. All in all, we've been very satisfied.
Simon · 30 March 2024
Agent replied · 12 June 2024
Hi Simon, thank you for the terrific review. We know that Kyle will be really pleased to see your kind feedback, especially to recognise his efforts in keeping you updated even in what was a tricky situation. Thank you for your patience and trust to find you suitable tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotA big thank you to Jennifer at Headington Oxford Branch
A big thank you to Jennifer at Headington branch in Oxford. And the team. Brilliant experience from day one I have been a contractor with Andrews for over a year now and I believe they are the best. Specially Jennifer. A very Honest helpful individual. Always there to help the clients and contractors making sure best service is provided.
Ktk · 25 May 2024
Agent replied · 12 June 2024
Thank you for the review. We know Jennifer will really appreciate seeing your feedback and it's amazing to see that you've built a strong relationship being able to help our tenants & landlords alike when required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotExcellent service from Nick and Elliott - Downend branch.
I thought that selling an unoccupied house in Bristol whilst living in County Durham was going to be a challenge but Nick and Elliott went over and above to make sure everything went smoothly from keeping me informed to visiting the property several times after an offer was accepted to collect papers and take meter readings for me. Thanks guys 🙂
Diane · 14 April 2024
Agent replied · 12 June 2024
Hi Diane, we really appreciate you taking the time to leave us a positive review. Amazing to see that Nick & Elliott have been on hand to help you out and update you each step of your sale. We know they will both be really pleased to see your kind feedback, thanks again, Rhys.
★★★★★ 5/5
TrustpilotRecent property purchase.
During a recent property purchase we made via Andrews in Worcester Park, we had the pleasure of dealing with Anthony (Tony) and his team. At every stage Tony would keep us updated and was always at the end of the phone if and when required. We really could not have asked for more support during the whole process. Thank you Tony and the team.
Chris · 12 February 2024
Agent replied · 12 June 2024
Hi Chris, thanks for sharing your experience with us, brilliant to see that Tony and the team in Worcester Park have been so helpful to yourself through every step of your move. Thanks again for the feedback, we (and Tony) really appreciate it, Rhys.
★★★★★ 5/5
TrustpilotHolly did a very good job keeping me up…
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Hilary · 18 September 2024
Agent replied · 23 October 2024
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
★★★★★ 5/5
TrustpilotNancy couldn’t have been more helpful
Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents we’ve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.
James · 3 November 2024
Agent replied · 22 November 2024
Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Sara · 10 April 2024
Agent replied · 12 June 2024
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
★★★★★ 5/5
TrustpilotVery good property managers
Very good property managers. Where always on time to fix broken things in the house and would always call to ask if anything was wrong in the property so they could fix. I look forward to getting another property with them
Ebenezer · 28 May 2026
Agent replied · 4 June 2026
Dear Ebenezer, thank you for your wonderful review! We're thrilled to hear about your positive experience with our property management team. We look forward to assisting you with another property in the future. Your satisfaction is our priority!
★★★★★ 5/5
TrustpilotWe were looking for a house to rent in…
We were looking for a house to rent in Keynsham, Harpindor at the Downend branch was very helpful in arranging viewings and constant communication made the tenancy agreement run smoothly.
Gus · 12 August 2026
Agent replied · 25 September 2026
Dear Gus ,
Thank you for your wonderful feedback! We're delighted to hear that Harpindor provided excellent service and made your rental experience smooth. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
★★★★★ 5/5
TrustpilotI have been looking for a property and…
I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.
Elise · 19 October 2024
Agent replied · 23 October 2024
Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotWe have been using Andrews to let our…
We have been using Andrews to let our property for just over 3 years, with great success. The lettings team in Downend, in particular Shamiya and her team, have been fantastic advertising and sourcing tenants for us. Attentive, good communication and a high success rate. Overall a really good experience.
Tim · 1 October 2024
Agent replied · 23 October 2024
Thank you, Tim! We're thrilled to hear about your positive experience with Shamiya and the Downend team. Your kind words and continued trust mean a lot to us.
★★★★★ 5/5
TrustpilotVery helpful
Joe has been fantastic at helping me with the changes that have come about with lettings. Very approachable, knowledgeable and willing to help.
Fara · 4 June 2026
★★★★★ 5/5
TrustpilotWarm and Helpful Service
I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!
Debola · 7 October 2024
Agent replied · 23 October 2024
Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotMatt and James at Andrews have been…
Matt and James at Andrews have been really efficient and helpful and a pleasure to deal with throughout the sale process. Thank you both, highly recommend this team!
Jennifer · 14 August 2026
Agent replied · 12 June 2024
Hi Jennifer, thank you for your wonderful feedback! We're thrilled to hear that Matt and James made your experience enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Andrews Head Office.
★★★★★ 5/5
TrustpilotMy differentiated estate agent experience!
Tanya at Andrews Estate Agent was my third agent for my property. It was very differentiated experience from the other agencies in that she actively pushed my property, was approachable, informative and effective and sold my property by the required deadline. Even my solicitor commented how approachable and efficient she is.
Joanna · 28 August 2024
Agent replied · 23 October 2024
Thank you, Joanna! We're thrilled to hear about your positive experience with Tanya. Your feedback is greatly appreciated, and we're glad she could meet your expectations and deadline.
★★★★★ 5/5
TrustpilotOUTSTANDING
Sarah Robinson -Property Manager Gloucester/Brockworth is absolutely amazing. As a landlord it's reassuring to know she's so attentive and one step ahead of the game. Nothing is a problem for her and she always exceeds our expectations. She responds quickly and offers helpful advice when needed. She is just brilliant at her job and a true asset to Andrews. Thanks Sarah for her ever continued hard work!
Emma · 12 October 2023
Agent replied · 12 June 2024
Hi Emma, thank you for taking the time to write such a nice review about our property manager Sarah. Fantastic to hear that she has exceeded your expectations and done what she does best! Thank you for sharing your experience! All the best, Laura.
★★★★★ 5/5
TrustpilotElliott and Antonia at Andrews Downend
Elliott and Antonia were really helpful and arranged the viewings for our property in a short time scale after the property was first advertised. We were really impressed with their professional and the courteous way of dealing with us and the viewings which followed. We would certainly recommend sellers and buyers to contact Andrews in the Downend area.
Gary · 23 April 2024
Agent replied · 12 June 2024
Hi Gary and Angela, brilliant to see that the team in Downend, especially Elliott and Antonia have been really helpful with everything so far and have provided you with a professional and personal service. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat takeover from Luke
Recently Luke took over the management of our block of flats. I have to say, I felt Andrews had not been managing the block brilliantly before, particularly given how expensive they were. But Luke has been responsive, efficient and prudent with managing our money. Lots of lingering issues are being sorted out now. Have been really pleased with him so far. A real breath of fresh air.
Alasdair · 4 October 2023
Agent replied · 12 June 2024
Hi Alasdair, thank you for the brilliant five star review. Sorry to see that our previous service had not met your expectations, however we are really pleased to see that Luke has redeemed your confidence in our ability to manage your block. Thank you again for the great review for Luke. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews exceeded my expectations
Andrews exceeded my expectations in every way! Their friendly and professional agents guided me through the home-finding process with ease. Thanks to Dan, Zy and Emily. Their rapid response times and expert local knowledge ensured I found the perfect property quickly. Thank you, Andrews, for an exceptional experience!
Rumbidzai · 6 October 2024
Agent replied · 23 October 2024
Thank you, Rumbidzai. We're thrilled to hear that Dan, Zy, and Emily made your home-finding experience exceptional. Your kind words mean a lot to us. Enjoy your new home!
★★★★★ 5/5
TrustpilotI’ve had a very good experience with…
I’ve had a very good experience with Andrews Sutton and Wallington. Antoine gave me very honest feedback on my property during the initial valuation. I believe this feedback helped me find a good buyer within a couple of weeks. James and the team have been very communicative and solution orientated throughout the whole process.
CrystalHP · 26 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. Fantastic to see that Antoine and the team were on hand to help you right from the start, we know they will all appreciate you recognising their efforts. Thanks again, Rhy
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