Andrews Estate Agents Sutton reviews

★★★★★ 1/5

Trustpilot

Bethany Emberton unprofessional as no comms

Bethany Emberton, has no communication skills, did not follow up on a complaint of wrong information on fees, during the query transaction or afterwards. I sold 6 weeks ago and still been ignored! Even the solicitor agreed it’s not the first time, this has happened. Firstly Andrew’s say it’s £3000 to buy and sell your home! They get conveyance to send email, which shows a page with £3000What they don’t do is put at the top this is a 3 page document with additional fees below. When I had a call requesting for search fees, of £369 I reply but I was told this was included in the £3000Reply from the conveyancer would be deducted. So I expected to pay £3000 less £369 We then discovered searches were not required. Which was great expected the £369 to be deducted from the £3000 (Still to receive £25 deposit back) When solicitors fees bill arrived, I asked why it was not £3000 less the search fee, the solicitor said your not the only one caught out! We have also complained as their email is not transparent with what they say you pay, £3000 to buy and sell. When I complained to Bethany she said it was in the emails. I explained I was verbally told it would be deducted from the fees of £3000She claimed they would need to check recorded messages. I heard nothing so called Bethany again. She advised the IT department would have to do this, back from the start! I emailed to explain the approximate time, but she said their legal manager needed to look into this! Dispite my email with a deadline I had nothing back from Bethany or her legal manager!! Shameful treatment, not transparent with costs, and I hear they keep about £500 of the £3000 for themselves!

Julie · 7 May 2024

★★★★★ 5/5

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Honest and reliable Estate Agents in Southfields, SW19

The team at Andrews provide an exceptionally personal, honest, prompt and fantastic service. I purchased a property through Andrews and whole-heartedly recommend this company. Although they are a large national company, they provided a really personalised and efficient service. I was shown the property by Keli (Southfields) who was attentive and took time to get to know us, understanding our needs and requirements. She helped us to push our offer through to the vendor quickly and effectively. We were then supported by Susy (Regional Sales) through the conveyancing process. She never took her eye off the ball and made sure both ours and the other side's conveyancers worked speedily through what's normally a lengthy and drawn-out process. Whenever we were a little lost or needed some reassurance or support, Susy was there to ensure things ticked along and timescales were kept. Both Keli and Susy are totally dependable and trustworthy - unlike some of the other estate agents that we've come across. We are so happy with the purchase and really delighted to have dealt with Andrews.

Mrs · 7 May 2024

★★★★★ 5/5

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Helped in Buying my first home in London

I would be happy to provide a review for home agent Akshar Chaturvedi who works with Andrews:"Working with Akshar Chaturvedi from Andrews has been a fantastic experience. Akshar was consistently reachable and highly responsive throughout our home search process. He demonstrated exceptional problem-solving skills and was instrumental in swiftly securing the ideal property for us. Akshar's professionalism and dedication made the entire journey smooth and stress-free. I would highly recommend Akshar to anyone looking for a reliable and proactive home agent."

Yash · 3 May 2024

★★★★★ 5/5

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Great Support and professionalism from Sophia Robinson and Emily Snell.

I asked for two things when I engaged Emily Snell and Sophia Robinson at Andrews.One was to be kept informed and the other thing I asked for was for a level of proactivity and energy to be brought to the transaction .Emily and Sophia delivered on both counts and I was very impressed with the level of service they gave me ,both in terms of professional advice and communication and follow up .Both were a pleasure to deal with and a credit to Andrews Estate Agents

Gerry · 30 April 2024

★★★★★ 5/5

Trustpilot

Great Job

Thank you Andrews for helping us through our long, at times stressful, house selling/buying journey! Lisa was brilliant at keeping us regularly updated and went above and beyond in helping us with any issues we had. Also, Keith did a great job - he stepped in to help when Lisa was away. We met many of the staff and all of them were friendly and helpful. We would definitely recommend Andrews.

Mrs · 26 September 2024

★★★★★ 5/5

Trustpilot

*Headline*Outstanding Experience with Maria and Ed

*Headline*: Outstanding Experience with Professional and Genuinely Nice Guys! My husband and I had the pleasure of working with Maria, Ed and other staffs from Andrews Real Estate Team as first-time home renters. From our initial conversation, Maria and Ed immediately put us at ease with their friendly demeanour, patience, and vast knowledge of the local real estate market. Communication was a breeze, as Maria and Ed were extremely responsive to our emails and calls, even during off-hours. They worked tirelessly to find us the perfect house that met all our criteria while staying within our budget. We were extremely impressed by Maria’s skills on how she handled the whole process. The entire process was stress-free thanks to Maria’s guidance, and we couldn't be happier with our new home. We wholeheartedly recommend Maria and Ed in the Andrews Real Estate Team to anyone looking for a fantastic realtor who does a wonderful job helping home seekers navigate real estate!

Edith · 20 April 2024

★★★★★ 5/5

Trustpilot

Working with Andrews Property has been amazing

Working with Andrews property and purpose and in particular, Samantha has been a delight; she is an amazing letting consultant with unique attributes that really make her stand out. Everyone feels immediately at comfortable with Samantha's down-to-earth attitude, which makes complicated processes seem more approachable. She not only delivers an unmatched professionalism but also a refreshing and inspiring degree of warmth and honesty. Samantha stands out due to her commitment to going above and beyond. She ensures that everyone understands and gains from her experience by having a special aptitude for communicating plans and strategies in an understandable way. I would recommend this company any day, thank you.

Customer · 10 April 2024

★★★★★ 5/5

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Monika was absolutely transparent…

Monika was absolutely transparent helpful and followed up with all information in detail!thanks

Kay · 22 May 2026

★★★★★ 5/5

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“My experience with Issy as our…

“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”

Prada · 7 April 2024

★★★★★ 5/5

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104 maple close

I only dealt with Sarah Robinson very professional in any and all my situations I would be proud to use this company again as I’ve had such a great experience with them

James · 18 December 2025

★★★★★ 5/5

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Fantastic Company, Highly Recommend!

Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!

Gemma · 7 May 2024

★★★★★ 5/5

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Very high standard of service

We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received

Jennifer · 25 March 2024

★★★★★ 5/5

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Outstanding Friendly Service

We completed on the sale of our flat in Bath this week and the help and advice we received from the team at Andrews was outstanding from beginning to end. Emily in particular went above and beyond. She responded promptly to any questions we had and her negotiating skills with all the parties involved were exceptional. She was our main point of contact throughout what proved to be a very complicated sale. She dealt with all the frustrations in a very calm and efficient way. We would have no hesitation in recommending Emily and the whole team in Bath to anyone else or asking her to help us in the future. Thank you Emily!

Julie · 25 March 2024

★★★★★ 5/5

Trustpilot

Excellent service from Bear Flat

I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).

Jo · 23 March 2024

★★★★★ 5/5

Trustpilot

An honest 1st class experience

A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.

Lietta · 22 March 2024

★★★★★ 5/5

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Hats off to Molly and Shannon in Downend Andrews

Molly and Shannon in Downend branch have already proved we made the right decision choosing Andrews as our property agent over and over again. We were having our vacation in Paris and got into a troublesome situation while going to our next tenancy. They always made us rest assured that they will help us in this matter and they really did. They always went an extra mile beyond their job to help us solve the matters with our previous tenancy. Specially Molly kept the things in the track and was updating me and supporting me during a very bad day I was having in Disneyland. They always cared with a great humanity.We will never forget it. Hats off to them. You will be never disappointed of Andrews Downend and we will always choose them.

Nadeera · 22 March 2024

★★★★★ 5/5

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I have rented my property out via…

I have rented my property out via Andrews (Southfields) for over ten years. The experience has generally been very positive. I am lucky with the agent who manages the property for Andrews, Michelle Smethurst, she looks after everything beautifully. I can honestly say that Michelle is SO conscientious, quick to address and resolve any problems and quick to reply to any queries I may have. I have every faith in her and I don’t say that light. I hope Andrews appreciate her qualities.

Emma · 20 March 2024

★★★★★ 5/5

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Highly recommend Greg at Andrews!

Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.

Sam · 19 March 2024

★★★★★ 5/5

Trustpilot

Won't feel disappointed with Andrews Westbury on Trym

Despite being very nervous as a first time seller, and especially selling under a POA, Claire and Ashley at the Westbury on Trym branch in Bristol made the whole experience smooth and pain free. Both kept me up to date with developments and were honest regarding the issues surrounding the house and how it would best be sold. I would definitely recommend Andrews as a Estate Agent for anyone considering selling a property. Many thanks to the both of you :)

Caroline · 19 March 2024

★★★★★ 4/5

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Monika

Monika is a shining star at Andrews and has helped me with the management of my property. She always responds very quickly and has been very helpful in addressing my concerns. I really appreciate the time she puts in to help me when needed. She has corrected a lot of errors made by other teams within Andrews who I have been less than impressed with. However because of her helpfulness and diligence she (and Tara) have made me decide to stay with Andrews where I otherwise might have left. Thanks Monika for all you do!

Maisie · 7 March 2024

★★★★★ 5/5

Trustpilot

Extremely good service from Andrews

I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.

Chris · 22 May 2024

★★★★★ 5/5

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I had a great experience with the…

I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!

Rhiannon · 1 June 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Andrews Estate Agents, Thanks to Connor Edney and James Hawkins!

I recently had the pleasure of working with Andrews Estate Agents, and I couldn't be happier with the service provided by Connor Edney and James Hawkins from the Reigate branch.Connor Edney's dedication, energy, and honesty truly made the entire experience pleasant and stress-free. From the moment we started working together, Connor demonstrated a remarkable level of professionalism and promptness. His understanding and reassurance throughout the process were invaluable. I felt heard and supported every step of the way. Connor's excellent service exceeded my expectations.James Hawkins also played a crucial role in our journey with Andrews Estate Agents. His promptness and proactive approach were commendable. James kept me consistently updated and went above and beyond to suggest properties that aligned perfectly with what I was looking for. In fact, the property we eventually fell in love with was one of James's recommendations. His proactive service made all the difference.Overall, I highly recommend Andrews Estate Agents, especially Connor Edney and James Hawkins, for their exceptional service, professionalism, and dedication to ensuring a seamless experience for their clients. Thank you both for your support!

Senay · 1 March 2024

★★★★★ 5/5

Trustpilot

Monika

I have used Andrews at Barnet to look after my property for over five years. I am an overseas landlord living in France so it is very important for me to have an agent I can trust to look after both my property and the occupying tenant(s). Monika the property manager is outstanding responding to any queries I may have quickly and efficiently. Monika is always very polite and helpful her customer service is exceptional. I have no need or desire to use an alternative agent and would highly recommend Andrews to take care of your property especially if you are thinking of a management service.

Anne · 28 February 2024