5/5
TrustpilotAndrews estate agent Reigate
The team at Reigate were all very professional, supportive with excellent communication. I chose them to sell my property as they did a lot of research and provided the most informative pack
Trusted Agent profile · Sutton
Andrews Estate Agents Sutton reviews
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
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Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Agent replied · 24 August 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotGreat Experience with Shannon from the Downend branch
Had a fantastic house tour with Shannon from the Downend branch. Her enthusiasm and professionalism stood out. She was knowledgeable and answered all our questions with a great attitude. Highly recommend her service!-Caleb
Agent replied · 12 June 2024
Hi Caleb, thank you for the review, we know Shannon works really hard to deliver a brilliant service to our customers, great to see you've had that experience too! Thanks again, Rhys
5/5
TrustpilotGreat support from Nancy and Daniel
Nancy and Daniel have been extremely friendly and helpful throughout the complete process. Their knowledge of the uk rental market has been really helpful in assisting me to find a property in the Horley area. Highly recommended!
Agent replied · 12 June 2024
Hi Lee, thank you for the great five star review for the team in Horley. Really pleased that Nancy & Daniel were on hand to help you through the market and find you a new home. We hope you're settling in well, thanks Rhys.
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Agent replied · 24 August 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
TrustpilotKeynsham Branch - Molly & Freya
Molly and Freya are a credit to the Keynsham branch. They are always on hand to answer any queries. They are professional, knowledgeable and friendly. They made the whole process seamless and I would highly recommend them
Agent replied · 12 June 2024
Thank you for the five star review for our team in Keynsham, in particular Molly & Freya, fantastic to see them assisting you with all queries making your experience as easy as possible.Thanks, Rhys
5/5
TrustpilotTara and the team at Andrews in High…
Tara and the team at Andrews in High Barnet have always been brilliant to deal with. We have known and been working with them for years.
5/5
TrustpilotNancy Henley @ Andrews Horley Branch…
Nancy Henley @ Andrews Horley Branch did an excellent job helping us to secure a property locally. Will definitely use them again for future purchases.
Agent replied · 12 June 2024
Thank you for sharing your experience, brilliant to see that Nancy was on hand to help and we look forward to assisting you again in the future. Thanks, Rhys
5/5
TrustpilotGreat agency
I’ve been dealing with the Reigate branch and they’re all very lovely and attentive!Maria always replies very quickly and the viewing was in line with my needs.
Agent replied · 12 June 2024
Hi Alessia, we appreciate you taking the time to leave us a review. Great to see that Maria and the team in Reigate are always able to help you as quickly as possible. Thanks, Rhys
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Agent replied · 12 June 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
5/5
TrustpilotExcellent service in Bath
Excellent service from Sophia Robinson and colleagues in Bath. We have used Andrews several times to buy and sell over the years and like their ownership structure and unpretentious style.
Agent replied · 12 June 2024
Thank you for the five star review, always fantastic to see a returning customer, even better to see you've had a brilliant service from us each and every time. Thanks, Rhys
5/5
TrustpilotLovely people at Andrews
The people I spoke to at Andrews: Isaac and Meg were great. Really lovely and happy to help. Communication was good and just very pleasant to deal with which is what you want really isn't it?
5/5
Trustpilot@Shannon from Andrews Property Group
It was lovely meeting you Shannon. The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Agent replied · 24 August 2024
Thanks for the five star review. Amazing to see that Shannon was on hand to help you with everything you needed! Thanks again, Rhys
5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Agent replied · 12 June 2024
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
5/5
Trustpilot90 Clark Drive ( Eddie Van Tonder)
I had a viewing today with Issy from the Downend branch. She was extremely helpful answering any questions i had and made the experience very comfortable and pleasant!
Agent replied · 12 June 2024
Hi Edgar, thank you for the fantastic review! Brilliant to see that Issy was able to give you such a brilliant experience when out on your viewings. Thanks, Rhys
5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Agent replied · 12 June 2024
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
5/5
TrustpilotMy partner and I were looking to find…
My partner and I were looking to find property’s to rent and Shannon from the Downend branch has been so helpful and supportive through out the process. She was really friendly and personable at the viewing and she has also been really helpful arranging another viewing for the property we really liked as my partner couldn’t attend the first. It is obvious she really cares about her clients and is an asset to your team.
5/5
TrustpilotI had a viewing today with Issy from…
I had a viewing today with Issy from the Downend branch. She was extremely helpful answering any questions i had and made the experience very comfortable and pleasant!
Agent replied · 12 June 2024
Hi Jaiden, thank you for taking the time to leave us a five star review we know that Issy will really appreciate seeing your feedback. It's also great to see your viewing experience was such a positive one. Thanks, Rhys
5/5
TrustpilotJasmine Gyde at Andrews was very…
Jasmine Gyde at Andrews was very helpful with supporting us apply for a rental property. She gave us lots of useful information and kept us updated on the process and what was happening
Agent replied · 12 June 2024
Hi Emma, thank you for the five star review. Great to see that Jasmine and the team have been on hand to help you out through your property search and move. Thanks again for sharing your experience, Rhys.
5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Agent replied · 12 June 2024
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
5/5
TrustpilotBig shout out to Antoine at Sutton …
Big shout out to Antoine at Sutton branch. Thanks so much for all your help. Could not be happier with all your service.
5/5
TrustpilotWe had a very pleasant experience with…
We had a very pleasant experience with Isaac Biggerstaff from the Reigate and Redhill branch, he showed us the property in a professional and informative manner, give this man a payrise, thank you Isaac
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