Trusted Agent profile · Sutton
★★★★★
2,104 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,104 reviews on two platforms, including 32 Google reviews rated 4.9.
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Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotAfter purchasing a property Luke Levy…
After purchasing a property Luke Levy and Jill Nicholson went above and beyond to ensure we could exchange and complete asap!! It's been a long process (due to solicitors) Jill stepped in to speed things up! FULLY RECOMMEND!
1/5
TrustpilotPoor service
They took money, really wasted 3 weeks and rejected our application and said they can’t refund. No proper response
I’m sorry you felt the need to leave us a one star rating, after failing your referencing checks. As you'd expect we take all reviews and feedback seriously and I can only apologize for experience that you have received. We are committed to delivering strong customer service and will look to investigate your comments further internally. Best wishes, Jake
5/5
TrustpilotExcellent service from the team at…
Excellent service from the team at Keynsham, especially Justine. The whole process felt very seamless and they were happy to help with any questions we had as first time buyers.
5/5
TrustpilotHighly recommend Westbury-on-Trym Branch & Mortgage Advisor Service
The Andrews Westbury-on-Trym Branch Team were fantastic. They were friendly, helpful, and made buying our first property as stress free as possible. We also used their mortgage advisor service which was integral to us securing a great mortgage deal along with life and building insurance. We had interactions with other national estate agents, and the Andrews Team's professionalism and customer service were miles ahead. We will use Andrews for all our future property buying needs. Thank you to the team for all the help throughout our purchase and viewings.
5/5
TrustpilotWestbury on Trym Branch.
Well done to the Westbury on Trym branch (Ashley, Claire, Charlotte ) for their professionalism, support, resilience going above and beyond to help their customers in all the aspects.
Thank you for the five star review of the team at Westbury, we know they will really appreciate it and it's great to see that they were able to give you the advice and support you required. Thanks again, Rhys
5/5
Trustpilottwo reliable agents
the agents Bobbie Caller and Karen Jones have been super helpful and responded quickly to my questions and needs. They have been patient, very professional and solution oriented. Glad that I could turn to them with whatever request or problem.
Hi Angelika, thank you for the five star review for the lettings team, with particular mention to Bobbie & Karen.Great to see they were on hand to help you throughout your dealing with us. Thanks again, Rhys.
5/5
TrustpilotThanks to Clifton branch
Thanks to Clifton branch, we are now in Bristol, in a lovely flat. Our dreams came true. They are lovely, friendly, kind and very caring, they helped us a lot.
5/5
TrustpilotLegends!!
If there would be a world cup for estate agents, the branch based in Romford would deserve this!! Absolutely amazing service provided throughout the buying process! They made me feel like they're working for me, constantly keeping me in the loop, calling my solicitor to speed things up and taking every single one of my endless calls with a warm 'Hello'. I'm 100 % sure that without their support the buying process would've taken at least one month longer! For your care, patience and dedication, thank you dear Kish and Kamilija!
5/5
TrustpilotBobbie Caller
Our contact at Wallington letting department is Bobbie who has been professional and personable in dealing with our case.
Thank you, Jonathan! We're thrilled to hear that Bobbie provided professional and personable service. We appreciate your feedback! Best wishes , Lisa
5/5
TrustpilotHaley from Andrews has been absolutely…
Haley from Andrews has been absolutely fantastic. Full of information, energy, and keen to help. She has gone above and beyond what I've been use to with agents. Well done Haley.
Hi Harry, we now that Hayley will really appreciate seeing your feedback. Fantastic to see that you've had such a great experience with us. Thanks again, Rhys
5/5
TrustpilotHad a recent viewing of a property in…
Had a recent viewing of a property in Redhill area guided by Connor Edney. He was helpful in explaining the property and market situation.
Thank you for your kind words! We're thrilled to hear that Connor was able to assist you effectively.
5/5
TrustpilotGreat service from valuation thru to…
Great service from valuation thru to completion... felt they were 'there for us' every step of the way!
Thank you, Doug! We're thrilled to hear you felt supported throughout the entire process. Your satisfaction is our top priority. Best wishes, Jake
5/5
TrustpilotI let a flat with Andrews for two years…
I let a flat with Andrews for two years and they're great. Michelle, my property manager was friendly, professional and super helpful.
Thank you, Holly. We're delighted to hear about your positive experience with Michelle and our team.
5/5
TrustpilotExemplary response to enquiries
My dealing have been woth initially James and then Leah Rawlings at the Bristol office.Following the viewing both were exemplary in responding and dealing with my enquiries.Leah has always been prompted at responding to my emails . Keeping me posted
Hi Mrs Khan, thank you so much for leaving us a five star review, with particular reference to Leah's efforts.We really appreciate you recognising her efforts and noting how key communication is throughout your property journey.Thanks, Rhys
5/5
TrustpilotResponsive, Guru's on Market Intel, GREAT team! Will use again.
Responsive, knowledgable on market intel, communicative and dynamite team. Very transparent. Helpful and consultative on recommendations.I would DEFINITELY use this team again. Duane Watson and his team are a solid group!
5/5
TrustpilotI recently contacted Andrews in…
I recently contacted Andrews in Keynsham for advice on a buy to let property. Molly was helpful in forwarding me onto Josh Normington the mortgage advisor who provided really useful information.
5/5
TrustpilotNancy and Steve showed us a few…
Nancy and Steve showed us a few properties around the Horley area. They were friendly, professional and helpful.
Thank you, Zoe! We're pleased to hear that Nancy and Steve provided you with a great experience. Your kind words mean a lot to us! Best wishes, Jake
5/5
TrustpilotFriendly, professional service throughout!
Molly was fantastic during my recent move into a new rental property. She was in touch throughout the process and made us feel at ease, would highly recommend!
5/5
TrustpilotA very simple process
A very simple process, the letting agent (Nocole) explained the steps to be taken in a way that I fully understood.Thought it was an excellent service
Hi Gerry, thank you for taking the time to leave us a review. Fantastic to see your experience with Andrews was such a positive one. Thanks again, Rhys
5/5
TrustpilotHighly professional service…
Lisa and Holly in Andrews Midsomer Norton kept me updated throughout the process. They were both very professional and supportive in everything they did with viewings and sale negotiations.
5/5
TrustpilotRented Property
Sometimes there was a lack of communication between Branches but once that was sorted and I got to speak to the right Person that person being Shannon things went well
Hi Kelvin, thank you for the five star review. Brilliant to see Shannon was able to help you, thanks Rhys.
5/5
TrustpilotZena from Andrews in Sevenoaks was…
Zena from Andrews in Sevenoaks was amazing throughout the whole process of us selling our property, keeping us updated at all times and made it as stress free as possible!
5/5
TrustpilotThoroughly Professional Operation
All at Andrews Harbourside in Bristol were thoroughly professional and highly effective in marketing and selling our flat, particularly after an initial sale fell through. Emma Willingham was a first-rate chaser and finisher, making the later stages a pleasure.
4/5
TrustpilotMonika
Monika at Andrews was as prompt as she could be with dealing with a matter at the property. It is always reassuring when the agent replies inquiries quickly and proceeds with what needs to be done.
We really appreciate you taking the time to leave Monika a four star review, great to see she's given you such a positive experience! If of course there was anything extra we could have done to make your dealings with us the full fives stars please feel free to share further feedback with myself (Rhys) to RMessenger@AndrewsOnline.co.uk, Many thanks.
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