5/5
TrustpilotSuch an amazing team from Andrews…
Such an amazing team from Andrews Keynsham..especially Molly Scott and Freya..was helpful to find a house, as it was so difficult for us due to New in Uk... They sort it one week
Trusted Agent profile · Sutton
Andrews Estate Agents Sutton reviews
★★★★★
2,105 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,105 reviews on two platforms, including 32 Google reviews rated 4.9.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotexcellent Mortgage advisor Russell
I needed to get a good mortgage quickly and at a good rate. I got in contact with a gentleman call Russell Clark who is a senior mortgage and protection advisor for Andrews, Downend Branch. Bristol. He was excellent from the start. He delt with my application quickly and efficiently, due to this he save me paying a higher interest rate before they went up saving me a good amount of money. He guided me through every stage and when I had a query he got back to me very quickly. He made a potentially stressful process much easier giving confidence and reassurance with his years of experience and good customer skills. I you want a good mortgage broker I would recommend him to anyone
5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Agent replied · 24 August 2024
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
5/5
TrustpilotTop class service
We have just sold our flat in Widcombe via the Bath office with Emily and Sophia as our contacts. They were both incredibly communicative, always available, tenacious and very helpful. I would definitely recommend them!
Agent replied · 12 June 2024
Hi Fiona, thank you for taking the time to leave us a five star review. Brilliant to see that Emily and Sophia were able to help you and kept you up to date to progress each step of the way through your sale. Thanks again, Rhys
5/5
TrustpilotFriendly and Professional (Andrews, Worcester Park Branch)
Mikesh, Sameer, and Kinga - all three from Andrews Worcester Park branch, have been professional and at the same time very helpful in making the whole letting process smooth and easy for us. This was our first engagement with letting agents and Andrews made sure it was a pleasant experience. What stood out for me was the way they communicated, made themselves available whenever needed, and prompt response to any queries/work that needed to be done. Thanks very much.
5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. She’s a star. Was so patient with all my questions and really helpful and overall a nice and a calm person 🙌🏼
Agent replied · 24 August 2024
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
5/5
TrustpilotAll round fantastic
A very long transaction with a number of bumps along the way. I can't count the number of times Claire (Westbury on Trym branch) saved the deal. Huge thanks for the hard work. Highly professional and very efficient.
Agent replied · 12 June 2024
Hi Michael, thank you for the review. Brilliant to see that Claire was working hard to keep everything together and that her efforts were recognised. We know she will really appreciate the kind words and positive review. Thanks, Rhys
5/5
TrustpilotA fantastic service from Denise Walter…
A fantastic service from Denise Walter in the Clifton Branch. Quick and efficient responses which is just what you want. A breath of fresh air in today’s (supposedly busy) world. Thank you very much Denise.
Agent replied · 12 June 2024
Hi James, thank you for the five star review. Brilliant to see that Denise has been able to support you whenever required, we know she will really appreciate the review. Thank you, Rhys
5/5
TrustpilotAndrews - Sevenoaks Branch
Zena and Tom at Andrews Sevenoaks have been fantastic. Nothing was too much trouble and we were always called back and kept up to date. Thank you for making this journey run as smoothly as possible.
Agent replied · 12 June 2024
Hi Jay, brilliant to see you've had a great experience with the team in Sevenoaks, particularly Zena and Tom. We are so pleased to know we've been able to help you throughout your journey. Thanks, Rhys
5/5
TrustpilotAndrews Southfields
Andrews are always very helpful with any issues we may have. Michelle especially has made our experience with Andrews very positive, she’s always quick to respond and very helpful.
Agent replied · 24 August 2024
Thank you, Sean! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us!
5/5
TrustpilotHad a brilliant experience with this…
Had a brilliant experience with this company. In particular, Lisa Bird-Parsons from the Southville office was very helpful and knowledgeable in helping find my mine and partners next home.
Agent replied · 24 August 2024
Thank you, Emily! We're thrilled to hear about your positive experience. Lisa will be delighted to know she could assist you and your partner in finding your new home.
5/5
TrustpilotFantastic Customer Assistance
Shannon from the Downend branch has been helping us through the viewing and renting process and as first time renters, the help and assistance we've had has been excellent.Quick to respond and made everything easy to understand!
Agent replied · 12 June 2024
Hi Ethan, we really appreciate you taking the time to share your experience and we are so pleased that Shannon made your move as easy as possible. We hope you enjoy living in your new home! Thanks, Rhys
5/5
TrustpilotJanine from Andrews has been brilliant…
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Agent replied · 12 June 2024
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
5/5
TrustpilotHighly recommended
Our experience with Bobby at Barnet branch has been extremely positive. Moving can be stressful but with his help the process has been very smooth and stress free. Thank you Bobby!
5/5
TrustpilotFifteen years with Andrews because….We’ve had two houses out for rent in…
We’ve had two houses out for rent in different areas of Bristol now for fifteen years and for logistical reasons both are administered from the Bishopston office We’ve had several contacts handling our account over the time and recently Rebecca Weston has starred on the occasions some maintenance has been required. Always on the ball and proactive with her communications including that rotten time through the pandemic On days of her colleagues are also very responsive Highly recommended !
5/5
TrustpilotI have to say the service I have…
I have to say the service I have received from Molly, Freya and the team at the Keynsham branch has been first class.Friendly, prompt and totally professional.I would definitely recommend their services.
5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Agent replied · 24 August 2024
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
5/5
TrustpilotMolly Scott and Lettings Team - excellent 5 star ⭐️ service
Molly Scott, and the team at Andrews in Keynsham have managed my property for the last 3 years. The service has been exemplary, everything is seamless and super easy - I would highly recommend the team to anyone letting property.
Agent replied · 12 June 2024
Hi Lois, great to see you've had a brilliant experience with the team in Keynsham and thank you for continuing to trust us to handle the letting of your property and finding you suitable tenants. Thanks again, Rhys.
5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.
Agent replied · 12 June 2024
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
5/5
TrustpilotFeedback for Andrews property group
I contacted Andrews agency via rightmove for an apartment in Croydon. Mr. Junior Zziwa is the negotiator from their side. He helped me with the viewings, reservation/offer forms etc. He also cleared all my doubts regarding the offer very well. With so much high demands for rented properties it's really hard to get hold of the agent atm but Junior always takes out time for their customers. If he isn't able to answer my call then he makes sure to reply over email/messages or call whenever he can and this really helps.I personally feel Andrews are lucky to have Junior in their wonderful team. Keep up the good work mate. 10/10 for your services.Regards,Rohit J. Tiwari
5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Agent replied · 23 October 2024
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
5/5
TrustpilotMolly has been a fantastic help…
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
Agent replied · 12 June 2024
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
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