Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKings from Adrews are great consultants…
Kings from Adrews are great consultants help us a lots another time understand everything very well also very quick work with papers checking and viewing I love it this service Many thanks Kinga again for your perfect help! Agnes
Piotr · 16 March 2024
Agent replied · 12 June 2024
Hi Piotr, thank you for taking the time to write us a five star review. I am so glad to know Kinga was able to help you on your property hunt and it is fantastic to hear you had such a great experience! Thanks for sharing and all the best, Laura.
★★★★★ 4/5
TrustpilotWe chose to sell our house with Andrews…
We chose to sell our house with Andrews after renting the house with them for the last 5 years. We were impressed with the service we received from the whole sales team at Andrews Bear Flat. After receiving one low valuation for our house, Rory Mactaggart was reassuring and knowledgeable about what similar houses had sold for recently and was convincing about what we could achieve for our house (and he was spot on!)Once we had accepted an offer, Emily Snell was very diligent and kept us updated on how the sale was progressing with the solicitors. We were also able to get updates from other members of the sales team when people were on annual leave which was appreciated. We would thoroughly recommend Andrews to anyone looking to sell their house in Bath.
Jessica · 20 August 2023
★★★★★ 5/5
TrustpilotQuick and reliable service guaranteed
Shannon has been incredible, from the moment we said we wanted to put our property on the rental market she actioned the request quickly, provided relevant documentation swiftly and kept us informed at every opportunity. The house had new tenants in within a couple of weeks. Thank you for all your help.
Lauren · 29 April 2023
Agent replied · 24 August 2024
Hi Lauren, thank you for the five star review. Brilliant to see that Eleanor was able to provide you with such a brilliant service. Thanks again, Rhys
★★★★★ 5/5
Trustpilot10 out of 10! We found this property on …
We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round
Denise · 22 July 2024
Agent replied · 24 August 2024
Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys
★★★★★ 5/5
TrustpilotBobbie is my go to person at the…
Bobbie is my go to person at the Andrews Purley branch. She works tirelessly to find tenants for me and is a joy to do business with. She has a depth of knowledge and experience in the lettings field so I know I’m in good hands 👍🏼
Kevin · 13 September 2023
Agent replied · 12 June 2024
Hi Kevin, thank you for the fantastic review of the team in Purley in particular Bobbie. Great to see her hard work and knowledge being recognised by a satisfied customer, you are certainly in good hands with Bobbie and the team!Thanks, Rhys
★★★★★ 4/5
TrustpilotMonika
Monika has been very diligent in managing the rental income for two properties that are rented through Andrews in Barnet. Further to that the properties are now on the market and Monika has seen to all the extra paperwork required with good grace.
Mr · 13 December 2023
Agent replied · 12 June 2024
We really appreciate you taking the time to leave us a review. It's great to see you've had such a positive experience with us in your dealings with Monika. Thank you for sharing your experience, if of course there was anything we could have done to make your dealings the full five stars please feel free to let us know at info@Andrewsonline.co.uk, thanks.
★★★★★ 5/5
TrustpilotYour team members are very nice and…
Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.
Tincy · 20 November 2023
Agent replied · 12 June 2024
Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys
★★★★★ 5/5
TrustpilotGreat communication
Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.
Seth · 23 October 2024
Agent replied · 22 November 2024
Thank you, Seth! We're thrilled to hear Louise was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback! Best wishes , Lisa
★★★★★ 5/5
TrustpilotExcellent Customer Service
Louise makes working with Andrews an absolute pleasure. Always professional and does things quickly and effectively. Thank you Louise - you make being a landlord easier!
Thomas · 23 October 2024
Agent replied · 22 November 2024
Thank you, Thomas! We're thrilled to hear that Louise has made your experience with Andrews so positive. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotThank you Kish and the team
Kish and the team have been great at helping me sell my one bed flat in Romford. Always responsive and so helpful - from the initial valuation to completion. I highly recommend.
M · 17 July 2024
Agent replied · 24 August 2024
Thank you for the five star review, fantastic to see that Kish and the team were able to deliver such a great experience to you, every step of the way. Thanks, Rhys
★★★★★ 5/5
TrustpilotI met Shannon from Downend branch when…
I met Shannon from Downend branch when I go for viewing of Andrew's properties twice. Shannon is really friendly and explained everything about the property nicely.I really appreciate her warmly welcome and nice presentation of the property. Well done Shannon.
PRATHIBA · 15 February 2024
Agent replied · 12 June 2024
Hi Prathiba, thank you for leaving the brilliant review. Amazing to see that Shannon was able to help you out through your property search and viewings. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe have used Andrews in Morden for…
We have used Andrews in Morden for buying our first home together 22 years ago, renting out a property after the death of my mother and recently to sell our house. Brian Barnsby has been instrumental in ensuring we were kept in touch about all home visit appointments, ensuring that all viewers were given correct information about the area (that he knows so well) and keeping us informed of the situation. We were in a chain of buyers across the country so things dragged a little, but Brian was the driving force behind everyone keeping in contact and moving forward to a successful conclusion. He was friendly and professional at all times making this a positive selling experience for us.
Deirdre · 9 August 2023
★★★★★ 5/5
TrustpilotRenting a new property
I found myself in the situation of having to look for a new property to rent. I had email alerts set up, one came through for a property close to where I was living. I immediately went into my local Andrews to arrange a viewing. I managed to get a viewing the same day and made and offer. 2 weeks later I was moving into that new property. This was all thanks to the excellent Bobbie Caller who showed my round the property and Laila Von Trapp who was an absolute diamond all through the referencing process. I can thoroughly recommend using Andrews if you are looking for a new property to rent.
Tom · 16 July 2024
Agent replied · 24 August 2024
Hi Tom, thank you for the five star review and brilliant to see you had such a fantastic experience with us. We are so pleased that we were able help you find your new home! Thanks again, Rhys
★★★★★ 5/5
TrustpilotAmazing services by Janine Derbyshire
Amazing services by Janine Derbyshire. Janine has always been extremely approachable and pro-active. Our whole renewal process was smooth and she ensured all are queries are sorted. Thank you Janine and Andrew's. Regards Swati
Swati · 8 June 2024
Agent replied · 12 June 2024
Thank you for the review. Fantastic to see that Janine was on hand to help you through your renewal, managing to sort everything for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMatt Wood is an asset to The Andrews…
Matt Wood is an asset to The Andrews Property. A true valued member of staff that goes over and beyond to help you. Thank you Matt for helping me and keep smiling.
Maria · 12 July 2024
Agent replied · 24 August 2024
Hi Maria, thank you for the review. We know Matt will really appreciate the review and we definitley know he will keep smiling! Thanks, Rhys
★★★★★ 5/5
TrustpilotExceptional Service and Professionalism
Exceptional Service and ProfessionalismWe have had the pleasure of working closely with Michelle Smethurst as a Property Maintenance Contractor for many years now, and are continually impressed by her dedication, expertise, and professionalism.Michelle consistently goes above and beyond in her role for her landlords and tenants. Her attention to detail, coupled with a deep understanding of our industry, has been invaluable in managing many maintenance jobs and refurbishment projects.Michelle always communicates clearly and is considerate, ensuring that everyone is on the same page and that any issues are resolved promptly and efficiently.In conclusion, it is a privilege to work alongside Michelle and we would highly recommend her to any landlords looking for exceptional Property Management.
Bridget · 10 July 2024
Agent replied · 24 August 2024
Hi Bridget, thank you so much for taking the time to leave us a review and brilliant to see the strong relationship you've built with Michelle in order to help our landlords and tenants alike. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Property Group
The service, communication and commitment was so great, very helpful and I love how Janine Derbyshire was so helpful when I was renewing my tenancy. Would recommend Andrew’s Lettings at any time. Thank you
Morlyne · 4 June 2024
Agent replied · 12 June 2024
Hi Morlyne , Thank you for the five star review and the recommendation. It is fantastic to hear the that the lettings team and Janine were so helpful with your renewal. Thanks , Lisa
★★★★★ 5/5
TrustpilotA letting agency you can trust
I have to say our property manager nicola Is absolutely amazing Nothing is ever to much trouble. Even when on annual leave I always have a response as soon as she returns. Leave a message she always calls back. Nothing is ever to much trouble. Nicola is always there with a helping hand and goes above and beyond. I have rented a property with Andrews for over 5 years and I have NEVER had a issue with them. Everything that needs to be done have been done. Paperwork is always up to date. Gas safety and electrical checks are always done even when I forget they are due! Work that needs to be done is always done. They only ever a call and email away if I need anything. From all rental companies I have come across they have to be up there with the best. So thank you again Nicola and Andrews
Natalie · 31 July 2023
★★★★★ 5/5
TrustpilotAndrews Bear Flat
I've just completed a house purchase through Bear Flat Branch. Excellent support and service from Emma M from first viewing, all through the solicitors process to completion! Constant progress updates. When contacting the branch if Emma wasn't available I was pleasantly surprised to find all the rest of the team were totally up to speed with what was happening on our house especially during negotiations. Very impressive. All the team I dealt with, Emma also Keith, Rowan, Matt were very knowledgable about the area of the property I was interested in and the market. I felt very confident working with them. I would certainly use them again in the future. P Herman
Peter · 26 July 2023
★★★★★ 5/5
TrustpilotIzzy was really helpfull and engaging
Izzy was really helpfull and engaging Professional too.Andrews is offering the best service out of all other agents in Bristol in our experience Communication has been great.Keep up the good work!
Dylan · 23 July 2024
Agent replied · 24 August 2024
Thank you, Dylan! We're thrilled to hear about your positive experience with Izzy and our team. Your kind words and support mean a lot to us. We'll continue to strive for excellence!
★★★★★ 5/5
TrustpilotAndrews have looked after my property…
Andrews have looked after my property for number of years now and have always provided me with a peace of mind . Issues have been dealt swiftly ,professionally and effectively. They have provided guidance and have managed the property with upmost assistance.Over the last few years , Sarah ( Kingsbury’s branch ) has been a star and has done amazing work and has pulled many magic tricks , for that ,I thank her for her hard work .
Dani · 8 August 2024
Agent replied · 24 August 2024
Thank you, Dani. It's great to hear that your experience of working with Andrews brings you peace of mind. Thanks for your kind words about our team and especially Sarah. I'll pass it on to her.
★★★★★ 5/5
TrustpilotThe whole process was completed within…
The whole process was completed within less than a month from initial contact to tenant moving in and the Andrews team was very responsive, knowledgeable and helpful. Special thanks to Georgina and Steph for their professionalism throughout.
Virginia · 2 April 2024
Agent replied · 12 June 2024
Hi Virginia, thank you for the five star review. Great to see that Gina & Steph were able to help you each step of the way. We hope you are settled into your new home! Thanks again, we know they will both really appreciate seeing your feedback, Rhys
★★★★★ 5/5
TrustpilotJames was really helpful and made the…
James was really helpful and made the whole process very easy, really quick to respond to messages and queries, would recommend Andrews highly to friends and family, have had much less enjoyable experiences through some of bristols other estate agents!
Fen · 30 January 2024
Agent replied · 12 June 2024
Hi Fen, thank you for the review, amazing to see that James was on hand to help you each step of the way, thank you for sharing your experience with us and we are so pleased it was such an enjoyable one. Thanks, Rhys
★★★★★ 4/5
TrustpilotNick and team at Downend
Nick and team at Downend Many thanks for your quick and efficient sale of my house in BS15. I was so anxious but you managed the situation very well, I still can't believe it's sold!Wishing you all happy New Year.T Richards
Teresa · 4 January 2024
Agent replied · 12 June 2024
Hi Teresa, thanks for the review, great to see that Nick and the team at Downend have been on hand to help you achieve your sale. We know that any move can be nervy and stressful but brilliant to see the team were on hand to put you at ease. Thanks, Rhys.
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