Trusted Agent profile · Sutton
★★★★★
2,101 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,101 reviews on two platforms, including 32 Google reviews rated 4.9.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat support
Massive shout out to Denise Walter based in the Clifton branch who has done a sterling job since taking over managing the letting of my flat 2 years ago. Always helpful, courteous and proactive, she always gets things done without any fuss.
Hi Guy, we know Denise will really appreciate seeing your feedback, brilliant to see she's been on hand to help whenever required over the last two years. Thanks again, Rhys
5/5
TrustpilotHello
Hello, I would like to thank Michael Villacis from Andrews for his excellent work. He helped me find an apartment. He always had time to answer my questions and concerns. Thank you for your help.
Thanks for your feedback, Rob. It's great to hear about your positive experience with Michael. Enjoy your new apartment.
5/5
TrustpilotJustine was fantastic
Justine was fantastic helping to secure a sale on a difficult property. We tried everything to sell, including going to auction, and were having no luck but Justine got us an offer in excess of the asking price within a week of taking on the matter. Many thanks
Thank you for the review, we know Justine we be really pleased to see this following all her hard work to gain interest on your property and now a sale in a really prompt manner too. Thanks, Rhys
5/5
TrustpilotLouise Gonella Andrews Online Review
Louise was extremely informative and has continued to be helpful as a managing agent for a property. She continues to be attentive and actively follows up on items that need attention
Thank you for your kind words! We're happy to hear that Louise has been attentive and helpful. Your feedback is greatly appreciated! Best wishes, Jake
5/5
TrustpilotProperty Letting and Management
We have used Andrews for a number of years now in the support and management of our property lettings. They are very professional in there approach, quick to raise and solve problems and easy to deal with. In particular Denise Walter has been extremely helpful and supportive
Hi Christopher, thank you for the review and thank you for trusting us to deliver a fantastic management service to you over the years. We know that Denis will really appreciate reading your feedback. Thanks again, Rhys
5/5
Trustpilot100% recommend, if in doubt, ask for Zy!
With so many interactions with so many estate agencies and agents, I can honestly say that Andrews and Zy in particular can not be topped! Zy reached out with a perfect property based on my needs and wishes placed with Andrews and organised a swift viewing. Zy puts you at ease immediately and we found him super helpful and completely open and honest which is comforting when you are looking for a place to rent. Could not complain and would 100% recommend.
Thank you, Lauryn for leaving us 5 star feedback! We're thrilled to hear about your positive experience with Zy and our team. Best Wishes, Jake
5/5
TrustpilotThe best of the best!
We cannot thank the Andrews @ Bear flat team enough. After a *tumultuous* process of selling our property, the team were SO supportive, friendly and kind for the many months of dealing with us, through the highs and lows (and my many panics). From the first meeting we felt we had made the right decision of whom we wanted to sell our first home - Keith, Emma and Sophia (and everyone else!) THANK YOU!! I’ll miss our regular catch ups!
Thank you, Freya! We're thrilled to hear about your positive experience with Keith, Emma, Sophia, and the team. It was a pleasure assisting you through the process. Team Bear Flat will miss the regular catch-ups too! Best wishes in your new chapter, Jake
5/5
TrustpilotGreat customer care
The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.
Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.
5/5
TrustpilotHighly recommended - Andrews Downend
We were dealing with Shanon in Andrrews - Downend since last year and she was so supportive and kind throughout the way. We decided to go ahead with Andrews for our next house as well becuase of the service Shanon and the team has offered.
Thank you for the five star review. Great to see that Shannon has been on hand to help you with finding your next home. Thanks, Rhys
5/5
TrustpilotOutstanding service
Having cautiously waited 6 months to move into my new home, I cannot thank Ashley and Claire enough for their patience and kindness throughout the process. Always keeping me up-to-date and reassuring me that all was going well. I'm now in my dream home thanks to them! Westbury-on-Trym branch
Hi Bev, thank you for taking the time to write a five star review. Fantastic to hear Ashley and Claire have been there for you on every step of your property journey and in the end, got you into your dream home! Fantastic news and I hope all goes well in your new home. Thanks again, Laura.
5/5
GoogleWe have been looking for our first home, and Laura from Andrews Cheam Village has been so attentive, professional and responsive in our quest for properties in the area. She always calls for any property becomes available, and responds my emails and telephone calls right away. The properties in their portfolio are the highest quality. I really appreciate the service that we have been having from Andrews.
Gulhan many thanks for your kind words which I am sure Laura will appricate and I am very happy to see that you have been looked after as an Andrews buyer. We do hope that we can find you a suitible property over the next few weeks. David Minors Branch Business Manager Andrews North Cheam and Cheam Village.
5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
1/5
TrustpilotJust non existent service
7 Oct '24 UPDATED - Following further examples of incredibly poor customer service I've had to reinstate 1 star - it's just amazing...Have been chasing mail we could not redirect since we left property on 16 Sept. Have called multiple times, no response. Walked into office and stated the same. "let me call the new tenants now". So I sat and waited at front. After 5 min I stood up and asked, am I meant to be waiting? Lady stated "oh they didn't pick up".I've given up getting back the package that was returned from a buyer.27 Sept UPDATED - changed to 3 stars as they proactively reached out to me and discussed the problems we had. I would suggest regular check-ins with your tenants through surveys to assist with this, rather than after-exit requests for reviews.~~~We were renters with Andrews in Orpington. Very mixed experience that started off badly and just had zero support throughout the 2 years we were there.When we first moved in, the property was not in a clean standard, carpets hadn't been cleaned and the 'hidden' areas were disgusting (filthy dishwasher, inside the washing machine, inside cupboards etc.).We requested a clean and carpet clean at their expense, which they did do, but it disrupted our move in.Once we moved in we had no garage entry due to the previous tenant not returning it and some complications with getting a new one. Had to park in another carpark for over two weeks - which was less secure and a distance from the home. They refunded carpark charges but refused to provide any rental discount.When things went wrong you had to chase Raluca, email after email, followup after followup to get anything fixed. The floor never got fixed the entire time we were there - with large gaps appearing. Rent increased during this time by 20%.The person who came out to quote for the floor fixing broke the under-counter skirting so it always fell down - I chased for this to get fixed and go t responded with 'use blu tak'.Thankfully we never had anything major we had to get resolved, but the level of service as an agent was just not existent.We decided to leave the property after another proposed 10% rent hike and a viewing was organised without even contacting us - they turned up at the front door and we just refused entry. Very unprofessional.Being a landlord myself, I know what a good agent looks like, they are responsive to both the tenant and owners needs - thats why they get a %age of the rent. Unfortunately we did not get anywhere near that level of service as a tenant.
Thank you for your review William. We are sorry to hear about your experience throughout your tenancy. We pride ourselves on good customer service and wish you had brought this our attention earlier so we could have changed your experience from a bad one to a good one. I understand you have now spoken to our lettings manager. We take every review seriously and are always looking to how we can improve customer experience.Good luck with your travels over the next few months and good luck with your relocation in the future.
5/5
TrustpilotShamiya from the Downend Branch
We were shown around a rental property by Shamiya. The property was not what we wanted in the end but Shamiya was excellent. She listened and smiled and was just professional. Thank You Shamiya.
Thank you Andrew for your kind words about Shamiya. We're delighted to hear she provided excellent service. We'll be sure to pass on your appreciation to her.
5/5
TrustpilotIt was quite an interesting experience.
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
5/5
TrustpilotProfessional and knowledgeable
Good reliable service from Tanya and Lisa in the Midsomer Norton branch. Professional and confident Tanya was extremely helpful and has considerable knowledge of the housing market and kept me fully informed of the chain of events during my recent house move. Highly Recommended.
Thank you for the five star review. Brilliant to see that Tanya & Lisa have been so helpful throughout your move, supplying you with all the information required in order to make an informed decision and to stay in the loop with all the moving piece that exist in any house move. Thanks, Rhys
5/5
TrustpilotFantastic customer service from Michelle in Balham
Recently dealt with Michelle at the Balham branch. Excellent response times, helpful information - you can tell she'd thought about what I'd asked and what I was likely to follow up with, so minimised work for both of us. Efficient, effective, and very friendly. Superb.
Hi Mark, thanks for the terrific review. Amazing to see that Michelle has been on hand to help you with all your property needs. We know Michelle will really appreciate the feedback, thanks again, Rhys.
5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
TrustpilotExcellent experience from Shannon from Downend branch
Shannon from Downend branch was really helpful, she showed us thoroughly the property we were interested in and she gave us all the information we needed ie if there is a school closeby or the closest bus station and amenities etc. She was really kind and very quick responding to all our inquiries afterwards.
Hi Maria, thank you for your wonderful feedback! We're thrilled to hear Shannon provided such helpful service. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
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