Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

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We have been in our home 3 weeks

We have been in our home 3 weeks.

Sharron · 26 May 2026

★★★★★ 5/5

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Excellence at Gleeson

Excellent service by Julie and Joe at the Whitehaven site. We were fully informed with excellent customer service, and assuring us at every stage of the development. I would highly recommend Gleeson.

Susan · 14 October 2024

★★★★★ 5/5

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Gleason homes ,aderley green

So sorry about that ,the site office did contact me back and everything was clarified and there is the 10 year NHBC guarantee and , thank you Gleason homes and Denise for being so helpful

Ian · 8 October 2023

★★★★★ 5/5

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Moved into a Kerry on Kilner Park…

Moved into a Kerry on Kilner Park Denaby in June I have to say the whole experience has been a delight from 1st meeting Shelly who was brilliant and kept us informed at various stages.The site team Chris & Tony have been great dealing with all remedials in a quick professional manner and we can't thank them all enough.Thanks Alan & Helen

Alan · 12 August 2019

★★★★★ 5/5

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Squirrel fold

Sarah and John, the lovely sales team at the gleeson site squirrel fold! Extremely helpful. Very friendly. Upfront in regards to part exchange. We have just started the process of moving in to our new home but already I feel at ease! Well done guys ❤️

Debs · 26 January 2024

★★★★★ 5/5

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10/10

Mary from start to finish has made my experience 10/10, from listening to me and waiting after her working hours to support me, support has been the best. Even though she has now moved sites, still responds and helps me. Wouldn’t have been here without her!

Sophie · 26 January 2024

★★★★★ 5/5

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My Gleeson experience

My Gleeson experience has been exceptional from reserving my plot to moving in to my lovely new home on the St Patricks Vale site in Aspatria.

Janette · 24 December 2025

★★★★★ 1/5

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Think before you sign up for anything- read all reviews first, they are true!

Would not recommend a Gleeson home to anyone. We have issues from Oct 2020 that still have not been either addressed or resolved. The sales process service is second to none but once they get your money, aftercare service does not exist. The quality of the fixtures and fittings are cheap and we have had to already replace things less than 2 years later.

Debbie · 21 July 2022

★★★★★ 5/5

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Debra at Carrwood Park

Fantastic experience with Gleeson Homes. Our point of contact is Debra, who has been nothing but friendly and supportive throughout the whole experience. We still have a long way to go but i don't think will be able to get through it without Debra's guidance. Such a pleasure to deal with and such an asset to Gleeson. I feel her work should be recognised more!

Jon · 6 May 2022

★★★★★ 5/5

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I have recently just bought one of…

I have recently just bought one of their houses. From start to finish they were amazing, kept in contact every week with what stages that we were on and were all so friendly.We have been in just over a week and the team and the group of builders can not do enough for you. Any problems they are out straight away.So happy with the decision to buy a home from Gleeson.

Hayley · 11 May 2021

★★★★★ 5/5

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Great experience with Claire and Louise

We have had a great experience with Claire and Louise so far at Carrwood Park. They have been thoroughly professional, always welcoming and helping us throughout the buying process. We have always been greeted with a smile on their face. Always received prompt response to our queries.

Jazib · 10 December 2023

★★★★★ 5/5

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Excellent Service from Mo, Gleeson Development Manager

Mo, Gleeson development manager is energetic, very good in getting things in order and we can vividly say he has the 100% ability to work collaboratively with customers at all times according to what we saw from him and received. Therefore, we are happy about the services we are receiving from Gleeson Homes through Mo, and others.Once again many thanks Mo,Ibi & Liz

Ibi · 29 July 2022

★★★★★ 5/5

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Middlestone Meadows

We bought a property in Middlestone Meadows in January, moved here in February and have never had any problems since. The sale went smoothly and quickly, and the sales executive, Jane, was always available for help and advice. The construction site manager is also accessible, and, except some minor things that were solved quickly, we haven't had any issues. The estate is lovely and we would definitely recommend it!

Marija · 16 September 2021

★★★★★ 5/5

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I am in the process of buying a house…

I am in the process of buying a house at Stoneyford. Tina Walker in the sales office is an amazing lady and very helpful, easy to talk to throughout the process. She is very informative, and a first time buyer, she was able to understand my needs and supportive necessary information.

Peter · 24 March 2025

★★★★★ 5/5

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Lauren Gleeson’s customer care team.

A great experience with Lauren in Gleeson’s Customer Care team. I needed some details quite urgently that I’d no longer kept a record of and Lauren helped me instantly. I was able to go straight back to my mortgage advisor and didn’t face any delays.

Katie · 17 January 2024

★★★★★ 5/5

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Liam conneely@the shorelands

Liam conneely@the shorelands, was very helpful and knowledgeable helped us very professionally through the purchase process, the end result of the new house is superb, very pleased well done Gleeson

Kevin · 18 October 2024

★★★★★ 5/5

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Crown Gardens

We have had an amazing experience with Amaara at Crown Gardens! She has been so helpful and guided us through the process as first time buyers leaving us with a stress free experience and always sending us updates on the progress of our new home. We can’t wait and are so excited to move into our new Gleeson home :)

Amie · 16 November 2024

★★★★★ 5/5

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Exemplary service, Builder & Staff

Toni Welsh our senior sales executive gave excellent customer service during our enquiry & reservation of our new property. She conducted her with professionalism and was extremely helpful with information and expertise with regards to options available to us. The offer by Gleeson to provide a 5% deposit was a great incentive to us when choosing a new home.

Thomas · 29 November 2024

★★★★★ 5/5

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Great experience

Sharon at the Rainsborough Park development is super friendly and helpful, she has made our house buying journey exciting and enjoyable. She is happy to answer any of our questions (no matter how crazy) and always keeps us in the loop with any updates!

Sophie · 1 February 2024

★★★★★ 1/5

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Wish I could give 0 stars

Wish I could give 0 stars. Terrible company to deal with who build terrible houses. Takes years to get anything fixed and then the snowball of problems after the initial issue they wash their hands of. Customer service team lie constantly to you just to try and get you off their back.Ripped my front garden up and never re-turfed it and said that was my responsibility, even though the front turf is provided by them. For years ignored that a drain cover was never fitted correctly, they looked at it confirmed it wasn’t fitted and still left it for another year and when the drain was filled with stones from the drive, sealed the cover and now won’t clear the blockage in the drain.If I could go back and never listen to the salesman’s lies and waste my money, I would.

Danni · 25 October 2023

★★★★★ 5/5

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Our new home!

We moved in on 1st December and the handover was really professional and thorough. A couple of early extras were completed efficiently and with full explanation of time values.We are loving the quality and value of our new home in spite of all the rain!

Chris · 2 January 2024

★★★★★ 1/5

Trustpilot

I wish I could give this company a zero…

I wish I could give this company a zero star. Their customer service is awful. You have to fight tooth and nail to get anything sorted once you move in. They use cheap contractors to save money. My back and front gardens were never done properly. Took them 10 months after moving in to come survey my garden then still did a terrible job. The turf laid in my front is terrible quality and they laid it on top of stones and now it doesn’t grow properly or evenly. Their response is it’s homeowners maintenance but no it wasn’t done correctly in the 1st place. I wish I had never bought a Gleeson home.

Natasha · 23 October 2023

★★★★★ 5/5

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First time buyer

Just recently bought a Cork at Model walk, we are first time buyers and Aimmie at the sales centre has been absolutely amazing with us, always helping us and answering all our silly questions. It made the buying process a little less stressful. We’ve had a couple of snagging issues and Richard the site manager has been really helpful trying to fix them for us.

Sophie · 4 March 2022

★★★★★ 1/5

Trustpilot

Moreland Green (NE17)

Having moved into the house less than 24-hours ago, my partner ran a bath for the first time last night and having been in for less than 5 minutes I was sprung in to action due to a waterfall coming through the dining room light fitting, flooding the dining room and the down stairs bathroom. On our home demonstration the site manager banged on about moisture in the walls and keeping the vents open on the windows to dry them out… a message to Dave (site manger) if there is moisture in the walls we now have it in the ceiling, floors, carpets and electrics due to shoddy workmanship that must have been signed of by you.You will be given a “moving in pack” which contains a leaflet on what/who to call in an emergency, which we did at 21:30 last night. We have now been without power or water for 13 and a half hours still with no sign of the “emergency” plumber having been told he will be with us between 09:00-13:30.Off to the site office we went this morning only to be told that the site manager is on holiday and the “emergency helpline” which has the Gleason logo proudly printed all over it has “nothing to do with them” and that there is “nothing they can do”… this is what to expect, not only from the builders but also the whole after sales and customer service representatives.Once they’ve moved you in… it’s not their problem! ABSOLUTELY DISGRACEFUL!~number 9 Winifred gardens.(Please feel free to knock on the door and ask any questions if you are to consider buying a house here)***update***Plumbers arrived (independent and not associated with Gleason homes) stated the plumbing in the bathroom some of the worst he has ever seen… support screws half tightened, middle of the bath not supported at all, overflow pipe not connected, bath not tanked and finally, bath barely sealed!

Daryl · 15 October 2023