Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

Trustpilot

Vickers Grange, Karen Woolley

Can not recommend this site enough, lovely position in the village. Karen’s expertise, knowledge and approachable personality have made this a brilliant experience for us. Karen has gone over and above to ensure we have a stress free experience, keeping us up to date all the way along and giving great advise.

Hamish · 25 February 2024

★★★★★ 1/5

Trustpilot

Reported a Gas leak and it has been completely ignored

I have bought a Gleeson's house on Cradock Court in Sheffield. During the yearly service of my boiler, the technician found a gas leak due to bolts not even screw hand tight! Worry and not happy about the idea that I have been breathing gas for nearly a year, including the first thrimester of my pregnancy, I have reported everything to Gleeson customer service, attaching the report of the service. As after months I didn't receive any answer, I've decided to open a defect complain, which has been declined as you can read below: "Thank you for your notification.As the defect has now been fixed I am declining this defect report, however, I have passed your message and photograph over to the Regional Build Manager and the Site Team and asked that they make contact with yourself to discuss the matter further." I have received the message on the 3rd of March and up to now, nobody has been in contact with me. Moreover, I have discovered that one of my direct neighbors had the same gas leak problem, and she kindly asked them to check other people's house, but obviously Gleeson ignored it. At this point I'm looking to take legal actions, as at least that won't get ignored by this company which a seriously don't recommend to anybody!

Lucia · 26 March 2021

★★★★★ 1/5

Trustpilot

Terrible service.

I am buying a house from Gleason, but I am also in the process of selling my house. I was given an estimated date completion date of May - July but the house is ahead of schedule so they are now demanding we exchange and have given me a week or they will p the house back on the market. This comes less than a week after accepting my payment for the extras that is non refundable. I just need a few weeks for the paperwork to go through but they won’t budge at all.Terrible service, terrible company. Do not buy a house from them.

Steven · 18 March 2021

★★★★★ 2/5

Trustpilot

It could’ve gone smoother

The experience of buying my first home from Gleeson has been unnecessarily stressful.At the date of the final demonstration I noticed some defects which I logged into MyGleeson app as I was told. But it took them almost a month to take notice that too after calling them numerous times. It’s been over 6 weeks since I got my keys and I’m still without internet because they have some infrastructure issue with the development.The sales office is only helpful when they are selling you the property but once it is sold they couldn’t care less about anything. Same goes for the customer care team there is no communication from their end, you always end up chasing them.

Muhammad · 17 March 2021

★★★★★ 5/5

Trustpilot

We had a very good experience

We had a very good experience with gleeson homes while purchasing our new building at acklam gardens Middlesbrough and I would say this is because of the Jackie who was helpful throughout our purchase process and she had updated us every week through our new build updates.

Vishal · 30 May 2024

★★★★★ 4/5

Trustpilot

Good & affordable

We’ve lived in our Gleeson Tyrone for over 2 years now and never had any major issues. All small snags were fixed and the overall finish of our house was good. Only reason for not giving 5 stars was the lack of communication sometimes when having issues rectified. This weren’t all the time but sometimes would take a few days to have a reply. Overall we love our home and would happily buy another

Dempsey · 23 March 2022

★★★★★ 1/5

Trustpilot

Gleeson's are the worst..

Gleeson's are the worst..problem from start to finish since moving in, we regret buying this house so much. The main issue is the drive way, which gleesons have known about since day 1, it doesn’t only look terrible but it’s been damaging both cars as we can’t physically get onto the drive without it scraping ridiculously underneath. This got to the point where we actually had to drive onto our grass at an angle which now has tyre marks all over just to get onto the drive. My lease car has now gone back & Iv been told there are things underneath my car that has to be repaired which I will be billed for & it will be passed onto Gleesons! (I did work Gleesons but clearly they never gave a crap) We’re still waiting on someone to come and sort the shower, someone came out and said ‘it’s up to Gleesons standards’ yet someone else came out (not gleesons) & said it’s not fitted to manufacture spec so something needs changing otherwise it could burst our pipes. The issues are continuous. Paint work is horrendous, door handles come off, didn’t have hot water at the start, freezing cold coming in from vent so we lost all heating.. this has all been in the space of 5 months! I feel you spend so much money on buying the house & it’s not even up to standards.. do not buy a Gleesons home!!!!!

Emma · 3 March 2021

★★★★★ 2/5

Trustpilot

We bought a house in Sheffield

We bought a house in Sheffield on a new development. At the beginning everything was great, nice house good price. By the time we received the keys and started reporting problems, we found some things to improve at the final inspection, but they weren't serious issues, then, when we managed to deal with the internet, we started reporting other smaller and larger issues. Honestly, at the very beginning, an employee quickly appeared and started to repair and here was the first problem, everything was repaired with silicone, after some time water started to leak from the main valve under the sink and flooded the cabinet, destroying it. it took about 2 months to replace them they did it sloppy using non-original parts because I couldn't fit the dishwasher under the sink. At the very beginning, I reported many faults, from a scratched glass to poorly arranged tiles in the bathroom. Contact with customer service, I'm sorry, which does not exist, the messages that I left unanswered and in the end the faults that I reported at the beginning are now classified as those that I did myself and they do not take responsibility for them. Overall, I do not recommend it, it's a pity your nerves and money. The house is very nice, the project is great, and only so many positive things, later it is only worse, a promise that something will be fixed, the contact number to the person from the customer service office always ends on the voicemail completely ignoring the problem .....

Lukas · 26 February 2021

★★★★★ 5/5

Trustpilot

Overall I've been very happy with my…

Overall I've been very happy with my home and the service provided by Gleeson homes. I moved into my home in December 2020. I had a six month build delay due to covid, so nothing Gleeson could do about that, but they really pushed on with the build and ensured I was in before Xmas. Really happy with the finish of the house and only 4 really minor snags- all resolved now. I think Gleeson homes offer fantastic value for money and gave me the chance you jump on the property ladder soon! My monthly outgoings are now so much less than when I was renting. Highly recommend!

Antony · 25 February 2021

★★★★★ 5/5

Trustpilot

Our dream first home...

We moved in to our Gleeson home (Tyrone) about 18months ago and couldn’t be happier. This is the first home we have owned and we love it. You hear bad stories about ‘New Builds’ all the time but honestly we don’t have anything bad to say about Gleeson. From the moment of us putting our deposit down to getting the keys we had been fully informed every step of the way, and it completed on time! Any little snags we had at the beginning, or a little later, had all been resolved quickly! All the site sales team still give us a wave and a chat if they see us! If your looking for an affordable home, no matter the size, I would definitely recommend Gleeson

Karl · 18 February 2021

★★★★★ 5/5

Trustpilot

A perfect first home !

I would highly recommend Gleeson homes! I bought my first home with them before lockdown in March 2020 and even given the circumstances they’ve been so helpful in sorting my defects and answering any questions or queries I had! You get given an online portal login where you can upload pictures of your defects, rather than them get lost in an email trail.If I was to go back in time and start all over again I would still choose Gleeson! I absolutely love my home and highly recommend for couples, first time buyers and young families!

Miss · 18 February 2021

★★★★★ 1/5

Trustpilot

Supposed to be a dream buying your…

Supposed to be a dream buying your first house, but the house is an absolute mess, garden was even worse, had to spend alot of money on getting the constant problems fixed. After care team is absolutely shocking, dont care about anything youve got to say or even getting the problems fixed, think every single person in the company is a professional liar, couldnt advise people enough to stay away from them,Horrible company with horrible staff from top to bottom,

Gregg · 15 February 2021

★★★★★ 5/5

Trustpilot

Balderstone Gleesons - First home

Gleesons at Balderstone site have made buying my first property an amazing experience. Jamie in sales made communications very easy and always friendly to speak to. Was nervous to buy a new build, with the fear of snags etc. However, the very minor issues I did find within the property, were sorted very fast by the team. Any work that is done has always been convenient timings and options, especially when working full time. Gareth, the site manager, has gone above and beyond to ensure that I’m happy with the final home outcome. Highly recommended and very happy with my home. Talha.

Talha · 15 February 2021

★★★★★ 3/5

Trustpilot

My Gleeson Tyrone 2020.

I love my house and you do get a good value for money when buying with Gleeson homes. But communication throughout the company is poor, for instance my drive way was blocked off by a drainage company when I needed to leave for work, there was no prior warning that a drainage company was coming out, you get passed from one site manager to another, with more false promises. Snag issues you list seem to be ignored, minor or not. I hope that once the building on my site is completed and remedial works start, the issues and snags I have reported get sorted.

Abbie · 15 February 2021

★★★★★ 3/5

Trustpilot

Not happy,with these poeple

Not happy,with these poeple. A man come today , to look at the repairs we reported. And one of the repairs we needed doing was a cupboard door. That as come off, i showed him and he said he can not fix it, because we had broken it our self. By pulling it back to far, which it not true. Also we have reported our front door 🚪 a lot of times. The door was letting cold air in, and making the house cold, they said they are coming to do it tomorrow. But we will wait and see, I would never buy a house from glessons again.

R · 10 February 2021

★★★★★ 5/5

Trustpilot

Rachel at Castledene - Amazing!

Rachel at Castledene site has been so helpful with the process of buying our first home. She took over the office a couple of weeks after we had reserved and we cannot fault her service - she has been nothing but informative and honest with us through the whole process. Really great service!

Emily · 21 January 2024

★★★★★ 1/5

Trustpilot

Stay well away from this developer

Stay well away from this developer. The restrictive covenants are unbelievable. Big standard copy and paste replies to my proposals and no reply to my request for legal grounds for rejecting. I only want to build a garage size extension on the side of my house. It’s my land and would look no different than all the others that Gleeson built with garages (some residents have even converted the garage). The restrictions they place mean you can’t do anything. Stay well clear trust me. On I go to the solicitor, silly waste of money.

David · 25 January 2021

★★★★★ 1/5

Trustpilot

Do not waste your time or money

Do not waste your time or money, absolute bag of SH!T both house and customer care! Amongst the many issues I’ve had with incompetence from the sales staff losing paperwork and charging us and extra £500 for stuff we didn’t actually want in the house, they’ve failed to come and fix the drain pipe that has broken and now p!ssinf water all over the french door and getting in!! My downstairs toilet hasn’t been flushing properly, so I reported this a month ago, one person has been out, didn’t even look at it and said he’d be back in half hour, that was two weeks ago and gleesons don’t understand how to pick the phone up!! It’s now got to the point where the back of the toilet is leaking and has rotted the wood, the toilet is overflowing, they’ve boxed the back of the toilet in so I cannot get to the isolation valve and is now ruining my flooring. Ooh just to add as well that I’ve been without proper heating for almost two months because they’ve had apprentice electricians on (not a good enough excuse) who clearly haven’t been supervised or trained correctly. They’re literally cowboy builders and are getting millions out of people for houses that aren’t even worth a quarter of the price.Do yourself a favour and buy from ANY other company.

Grace · 14 January 2021

★★★★★ 4/5

Trustpilot

A thank you

It was really a nice and good journey, what a good experience Gleeson really helped me to get my dreams come true .It will not be fair if don’t mention Alex the sales manager a hardworking girl super fantastic one .Always tell the next procedure even when finished she always do a follow up checking on you. Thank you Gleeson thank you everyone who works there

Liberty · 14 December 2024

★★★★★ 5/5

Trustpilot

Love our home in Lune Park

We've just moved into our home in Lune Park Wigan. We bought it during Covid so it took a bit longer to complete due to lockdown but we are extremely happy with the end result. Having built 7 houses ourselves in South Africa we know first hand that it's impossible to get a perfect house without a couple of small issues. Lune Park are blessed with an extremely helpful and knowledgeable Sales Consultant Kath Morris who was my rock during the build plus a phenomenal Site Manager Gavin James who was always helpful and patient with a very impatient me. The site is well run and the houses are finished to really good standard . Your snag list is attended to instantly and the staff are always helpful and friendly. After reading a lot of reviews on Trustpilot we feel very blessed to have chosen Lune Park.

Linda · 13 December 2020

★★★★★ 5/5

Trustpilot

We love our Gleeson Home

Honestly, I have nothing bad to say about our experience with Gleeson or our home we’ve now lived in over 2 years, now 3 years since reserving at slab. We bought on Carrwood Park, other than the roads and paths which are atrocious (but we know these will be replaced when site is finished) and the stone driveways which look scruffy with everyone’s stones flying onto the roads. Our house is lovely and was finished to good standard, we haven’t had to have Gleeson fix anything other than a tap we broke ourselves. The house stays warm all day after being heated in the morning if we keep the doors closed. Gleeson have always acknowledged and corresponded with us within 48 hours of any communication. We love our house, but have outgrown it, I will be sad when we have to sell and leave. Lots of people leaving negative experiences, but I know there are plenty more people with positive stories to tell.

Kayla · 12 December 2020

★★★★★ 5/5

Trustpilot

Liam at The Shorelands

Liam at The Shorelands we have found extremely helpful, he goes the extra mile for you and nothing is to much trouble. Very professional in his work, gives good advice if unsure, keeps you updated on various stages off the plot you are purchasing.

DIANE · 1 July 2024

★★★★★ 5/5

Trustpilot

Debra - Amazing!!

We have recently reserved a Kildare at Carrwood Park. We picked the development at the beginning of the year and awaited for our chosen plot to become available. As soon as it did we managed to reserve with Debra and she has made the whole experience so pleasurable, stress free and we’ve felt completely at ease! We can’t wait to move in and look forward to liaising with Debra throughout our journey.

Greg · 6 May 2022

★★★★★ 1/5

Trustpilot

Poor workmanship and no help offered

Just purchased a 2.5 year old Gleason home after a cpl of months in the house the main water inlet feed came loose and flooded the kitchen floor asked Gleason for some help as it was down to poor workmanship to be told I’m on my own as out of 2 yr warranty and to get a plumber and pay myself which I have had to do and he confirmed issue was down to main pipe being cut to short and therefore pressure working it loose absolutely no help at all from this terrible company avoid avoid avoid

Jamie · 10 September 2020