Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

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Friendly site team

I live at plot Sutton Heights with my family. We have a toddler, Theodore. I'd just love to pass on some feedback on his behalf in regards to one of the site managers, Alex. Everytime Alex passes and Theodore sees him, Alex always makes the special effort to wave to him or does something that makes Theodore laugh. Any time we have had a problem and Alex has come to fix it, he's always took the time and effort to go the extra mile with him. To the point now where Theodore goes to the window to look for 'Alex Builder Man'. I would just like to pass this appreciation on to you in the hope that acts of kindness are appreciated within your company. He is a real credit to you and it really does make the difference having staff such as Alex who go the extra mile to be kind like this.

Beth · 5 November 2021

★★★★★ 5/5

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Would recommend 100%

What an awesome journey it has been with the Gleeson team. Great communication, very warm and friendly staff and above all, very helpful. Angela and Cheryl, thank you so very much!

Mr · 14 February 2026

★★★★★ 1/5

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Cowboy builders, don't buy from this company

Bought on Danepark in HullGood points = The sale of the house went smoothly, I was kept informed of each stage and the house was ready on time. The houses are well designed, I have the Kelly and the only thing I would change is the position of one of the light switches. The streets are well designed with houses spread out rather then squashed together.Bad points = Built very quickly so expect lots of defects. The promised aftercare doesn’t exist and there is no communication between staff and owners. I have had nothing but problems since moving in, the plumping was done so badly in my house I’m on my third plumbing leak. Within a month my kitchen floor flooded, because of bad plumping, it was dealt with straight away, however I needed a new floor, 2 months later Gleeson had still not sorted this, I had to take over dealing with the carpet company because Gleeson were useless, eventually I got a new floor. Some defects I had to nag and nag for 4 months to get sorted out. When I complained to head office, it took them 3 weeks to get back to me. I have had trees left in at the bottom of my garden that should of been removed as they are about to break my fence already, I have been told they will be removed but no communication as to when. I had another plumbing leak 8 weeks ago in my bathroom, which was sorted but I am still waiting for Gleeson to repaint my sealing and reseal my bath, I’m tired of asking for this to be done. Now I have another plumbing leak in my downstairs bathroom, this has been leaking now for 6 weeks, the plumber came did nothing, I keep asking for it to be sorted but get fobbed off each time, so now I have a sink I cant use. Honestly I’m exhausted at having to chase this company for the aftercare they promised, I completely regret buying from them, this was my first home and Gleeson have turned it into a negative experience. Once they have your money the customer service stops.Update 3rd November 2021: Rating has gone down to one star, 3 weeks ago i woke to find all my sewage all over my front garden, it took 4 days for the site to get a sewer man out, and the cause was down to the builders leaving a bung in the end of my sewer pipe so nothing could drain away into the main sewer, yet again another fail by gleeson, and not one person from gleeson has even apologised. Gleeson building sites are full of cowboy builders, save your money, buy elsewhere.

Amy · 3 November 2021

★★★★★ 1/5

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Don’t buy a Gleeson house

The whole experience has been a nightmare. The sales team and the builders didn’t k ow the schedules they were working on. This led to us being given 3 different moving in dates.We move in - one window is broken - I’ll accept this as a teething trouble, it is then pointed out that the window is leaning. Head up into the attic, mould growing on the beams, site foreman comes round and tells me this is normal. £300 mould survey later they eventually get someone in to Rox it. Patio doors were leaking resulting in water getting under the floor and a big patch of mould growing beneath our dining table.This week we have a new kitchen fitted, we pull the oven out and it has a huge dent on the outside and wires hanging out.I regret ever coming on this site and my wife and I are miserable.Go to a different builder, they are cheap for a reason.

Alex · 7 July 2024

★★★★★ 5/5

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I have just completed my property at…

I have just completed my new home at Sutton heights. The sales rep Adam made my journey amazing. He communicated regularly with updates and helped chase the brokers when needed. Thank you Adam for all your help and thank you Gleeson for my lovely home. Helen

Helen · 15 September 2023

★★★★★ 1/5

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Dishonest, greedy, coniving.

Gleeson’s have very dishonest from day one.Every time they claim something is “company policy” what they mean is it is about making money for the company and quite often illegal.E.g. they illegally tell you that you have to use their chosen mortgage advisor for pre-approval and their solicitors.DON’T DO IT!They have covenants in freehold properties that:-ban any extensions or “erections” on the property-ban commercial vehicle from the property, so get stuffed in you drive a van.-ban non-immediate family from living in the property-ban building fences around your front gardenGleeson’s claim these are all about protecting the image of the estate, but really they are just about making money, because Gleeson’s will charge £250 for an request for an exemption from the covenants. The worst thing is that most of the covenants have NO EXPIRY, so even in 100 years time, you or whoever you sell to will be paying Gleeson’s for permission to paint your front door a different colour.The true extent of the restrictions and costs are only made clear when you get to the contract stage, by which time you may have already wasted a month or 2.

Martin · 19 October 2021

★★★★★ 3/5

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Do I choose Gleeson or not?

I've had to choose 3 stars here just because I had to pick to write something here.I haven't actually bought a Gleeson home yet but really interested in one of their developments. I understand there are always good and bad reviews with most things, but what concerns me is the amount of bad reviews once you have signed and moved in. I have bought new builds before so completely get there will be snagging list, but these reviews really highlight how difficult and frustrating it will be to sort these out to our satisfaction. On the fence with choosing Gleeson at the minute!

Tracy · 13 October 2021

★★★★★ 1/5

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The experience I have had with buying a…

The experience I have had with buying a Gleeson home has been the worst decision and head ache of my life. I have bought a house that is built on an angle. The brick work is appalling and is not built straight up within 8mm the legal requirement. I have reported it in my Gleeson account where I can report defects but I have reported it and reported it over 2 month period and nothing has been done about it now the site has been completed all the builders have went. I have been treated very badly and they have not fixed the problem they told me they would fix. I have given up with trying to get the issue solved. !!!!STAY AWAY FROM GLEESON THE HOUSES ARE THROWN UP AS QUICK AS THEY TAKE YOUR MONEY!!!!

Dom · 10 October 2021

★★★★★ 5/5

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We've had an amazing experience with…

We've had an amazing experience with Gleeson (Hill Top). Sharon has talked us through and been with us every step of the way plus weekly updates to let us know where the build was up to and if there were any delays. Such a smooth process.We moved in a week ago and it was completely stress free, we got a tour and demonstration the week before and have had nothing but help from Max, Neil and Sharon since. They have popped in several times to see how we are and have fixed any snags immediately.Such a great experience, lovely to go through this with and would 100% recommend

Sarah · 9 October 2021

★★★★★ 5/5

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Greencroft View

Moved into our 3 bed semi (Tyrone) at the end of August. We absolutely love it!! My other half has worked in the trade for 8 years and couldn’t spot anything during the final inspection. Sales advisors and site managers have been amazing with us. Any little issues site managers Joe&Andy are there to help, for example there was a leak in the bath and they sorted it straight away. We honestly can’t complain, we’ve had such a good experience as we were expecting teething problems like there always is with new builds. We love our home so much, from the layout, the garden and the area.Thankyou Gleesons for helping us be home owners at the age of 23&24.

Kerrie · 7 October 2021

★★★★★ 5/5

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We bought a house from the poolsbrooke…

We bought a house from the poolsbrooke site it was a smooth and easy process Philip our Gleeson representative was amazing all the way through and helped us with any needs and questions we had.The after care is also next to none overall would highly recommend we are very please with the property and the service.

Bailey · 27 January 2024

★★★★★ 5/5

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Carmen at Conrad Court, Rochdale is a diamond!

This has been our first home, it was a difficult time through the lockdown and everything else to save up the money, so we were very cautious about using the help-to-buy scheme/ a new build since we knew how much we had struggled to save up the money for the deposit. We naturally went online to read reviews and yes, we saw the negative reviews about gleesons. The thing we realised is that there isn't a single building company in the UK that does not have these exact same sorts of reviews. So instead of looking online, we made a habit of regularly popping over to the site and speaking with neighbours and people who had already moved in. it says a lot about the neighbourhood that everyone was so friendly and open to chatting with us any time we went. This gave us much more confidence to go with Conrad Court and work with Carmen. Every single person we spoke with said that she is an absolute diamond, really helpful and someone you can rely on to always have your back. Yes, a few mentioned issues they had had with building work, but they said that Gleesons did come and sort it out, it's not anywhere near as bad as people say online, and that it looks like rival companies are writing negative reviews. From our first interaction with Carmen to completion, what I appreciate most about her is her "no BS" approach. She has always been honest and upfront with us never tried to "hard sell" anything or force us to buy any extras that we didn't need. There have been (very minor) hiccups along the way such as delays due to a shortage of materials from the EU etc, but Carmen has always stayed in communication with us and kept us informed. There have also been mistakes that we have made and a bit of flip-flopping with decisions that were always met with nothing but patience and her usual jolly attitude, never making us feel bad. Things will always go wrong, I accept that, and what I always prefer is being told upfront instead of having to chase or get to voicemail after the fact. I can say with my hand on my heart that I've never had to chase Carmen if I have had any issues, and I would say 99% of the time, she has proactively rung us ahead of time to let us know. In terms of the actual house - it's good. Let's be honest, we are buying a house at the lower end of the price spectrum, so we were never expecting something out of MTV Cribs, but the things that matter are all in order. The 10-year warranty is perfect because according to the neighbours who have lived there for a year or more, so long as you don't do anything dodgy to void the warranty like doing building work without planning permission, Gleeson will just come out and fix the things you highlight. I am happy with the house, its build quality, the whole process from reservation to completion and am confident about the customer service going forwards. My main advice to any potential homeowners is twofold - The agent (Carmen in our case) makes a massive difference to the journey, so pay attention to what people say about them, and if you like a plot, before you make any decisions, just walk around and chat with the neighbours what their experiences have been. If you don't feel comfortable wandering around an area then that is an answer for you also. I can say that Conrad Court/ Hill Top are really great areas where you can go up to anyone and just have a chat with them. We have a toddler so obviously, we were very cautious about what area to live in, that he would be safe in, but we feel like he will love it here.

MAG · 1 October 2021

★★★★★ 5/5

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My Mrs and I were wowed by awesome…

My Mrs and I were wowed by awesome services render by Sharon Wilson, a staff of Gleeson as regard property in Heath Development.Her professionalism is top notch and her detailed explanation of the home/facility is unparalleled.We are so impressed and we are going to advertise them to friends and family member for patronage.

Anthony · 27 March 2024

★★★★★ 1/5

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Wow!

Since I can't leave a review. I want to say. Your house builds are completely rubbish. I paid 262k for my house. I have more cracks than the titanic! The grass is a water logged swamp. These house was just thrown up on the cheap! How you can charge the prices you do is beyond me!

David · 22 January 2024

★★★★★ 5/5

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I would just like to take the time out…

I would just like to take the time out and compliment the great service from the sales department team Deboarah in particular at Gleeson homes Holbeck Park. She was amazing, supportive, polite and very welcoming when we had our first appointment. She went above and beyond to help us secure a home at Holbeck Park. Asset to the company and always a pleasure to be dealing with Deboarah. Just want to say a massive thank you.

Asad · 23 April 2022

★★★★★ 1/5

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Do not waste your money buying a gleeson home!!

If you want to keep your sanity never buy a home from Gleeson Homes! It has been the worst mistake we ever made. We knew buying a new build nothing was going to be perfect, we accepted that. But we did not realise the last 3 months would be absolute hell. We have lived here since the 21st may 2021 and there has been 4 different site managers in this time- not that we actually get informed of this. They just disappear and you don’t get a contact number for the next and there is no one to contact about your issues (which are constant).We have had constant issues with our drains since the day we moved in. We have video footage of an outside company stating what is wrong with our drainage system- but due to his report saying the drains met NHBC standards, gleeson have decided to ignore the footage and the site manager who was told the issues at the time has obviously now left. We have had gleeson publicly humiliate us to our street by sending out a letter stating the drain issues are caused by nappies, baby wipes and nappy liners- nobody else on our street has a baby, apart from us. We have never put any of these things down the toilets.Our toilets are constantly filled with brown gunk, our house constantly stinks- a great environment for a newborn baby. I have had over 20 different instagram home accounts message me and tell me they have had similar drainage issues and Gleeson Homes blame it on baby wipes. We have family with other new build companies and the customer care has been nothing like this. This company does not care, do not give them your money do not buy a house from them I can promise you, you will regret it. Disgusting company.

Emily · 10 September 2021

★★★★★ 5/5

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I would recommend a Gleesons home at greencroft view!

I moved into my Gleeson Tyrone 2 weeks ago at greencroft view with my partner. I was pleasantly surprised with the quality of the house. I have worked in construction for the best part of 8 years so I know what to look for in terms of poor workmanship. The site managers are brilliant and will help with anything. Upon moving in i removed all the skirting boards downstairs so I could lay flooring and damaged the wall slightly and damaged one skirt asoon as I mentioned this to the site mangers they had someone down with a 30l tub of paint and a new skirting for me. (They didn’t need to do that as I damaged it) any rubbish we need to get rid of they will send someone down to collect it and put in there skips. The sales team were helpful in giving us regular updates during the build stage. So far so good!

Reece · 8 September 2021

★★★★★ 1/5

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Doesn’t deserve even 1 star

Doesn’t deserve even 1 star. Complete mis-sell. Cowboy company. Horrendous quality… divisional managers reply to my escalated complaint “Gleeson are lower cost houses so the quality and standard isn’t going to be there”. No aftercare, 2 year post buying customer service is a scam. You’ll wait 10 months for something to be done for someone with no qualifications to do a crap job and damage a further 3 things while on job. Stay away from this company

LAUREN · 28 February 2022

★★★★★ 5/5

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Came across the Gleeson site by…

Came across the Gleeson site by accident but decided to have a look . From first meeting Linda in the sales office to completion this week everything has been great. Kept informed by Linda every step of the way , handover great and just a couple of small snags so far

Clare · 28 April 2024

★★★★★ 5/5

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Super house bought from Gleeson!

Bought our second home from Gleeson homes. This time we purchased a Kilkenny home and we are super impressed with the whole process. We were supported by Sharon on the Rainsborough park development and she was amazing with everything and so supportive. We got weekly updates and the whole mortgage process took less than 2 weeks to fully complete. Since moving in head office have kept in contact and supported us with any issues. We are so happy with our new stunning home and have already spoke about purchasing a 4 bedroom home in a few years time. Buy a house from Gleeson and you won’t regret it.

Josh · 24 August 2021

★★★★★ 5/5

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Great experience from start to finish…

Great experience from start to finish when choosing our plot with Gleeson homes.Catherine was fantastic throughout the whole process. Thank you 🙏

The · 30 November 2024

★★★★★ 5/5

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Northbeck Grange Ginell is amazing!

Ginell at Northbeck grange is very helpful and super accommodating. She was amazing with my toddler today (despite her causing havoc) and she even accommodated walking to the site to meet the site manager.She is extremely friendly and very helpful and has made the purchasing of my new home at ease!

Asha · 25 April 2024

★★★★★ 1/5

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Absolutely terrible builders and…

Absolutely terrible builders and customer care is awful. Nobody gets back in contact no matter how much they promise they will. Paid for options that haven't been included then refuse to sort a date for them to fix it. So that's £250 down the drain that Gleeson refuse to fit what we paid for. The walls are paper thin, site officers were rude and argumentative. Avoid at all costs. Do not buy a Gleeson home it is not worth it.

Millie · 5 August 2021

★★★★★ 2/5

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Don't know where to begin with this

Don't know where to begin with this, the worst part of it all is being ignored. Due to shocking building work on the garage it had to be rebuilt which we were told 3 days work with no convenience. However they started it and have not finished it and were at 11 days later, the garage door is now broken so anyone can come in and take what they want, there's gaps all down the side for rainwater to go in, I've emailed the site manager 3 times with zero response and also the customer care team. Just someone replying might be good

Adam · 3 August 2021